Customer Reviews of Herb Chambers Honda of Burlington
Review type:
Leah was helpful
by Steve on 07/28/2025Leah was friendly and helpful and kept me on updated on status with car.too many questions
by ann carman on 07/09/2025very nice people to deal with in service departmentAnn, So happy to hear that! Thanks for the amazing review! – Herb Chambers Honda of Burlington
Honda CR-V
by MKelly on 07/08/2025Excellent service! Ashley Sullivan kept me informed of updates, costs and getting my car done on time.This feedback is music to our ears! Thank you for your business and for choosing Herb Chambers Honda of Burlington.
Good work
by Aging CRV on 06/30/2025Friendly, communicative, clearWe really appreciate you taking the time to leave Herb Chambers Honda of Burlington this awesome review, thank you!
Vape found in car
by AS on 06/28/2025Routine maintenance. Total came out to around $100 more than the estimate and advisor said she “forgot” to add in other things but did not have an explanation for it. I found a vape in my car a few days later under my seat leading me to… think it was used recreationally in my car. Manager did not respond to my complaint. I will not be returning.I'm sorry to hear about your experience with the maintenance service. It's concerning that there was a discrepancy in pricing and an unexpected item found in your car, which is not acceptable. We strive for transparency and professionalism, so I apologize for any oversight here. Please reach out directly if you'd like to discuss this further or have any other concerns addressed. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com
A trusted and professional service provider
by Ron from Concord on 06/15/2025I've had my Hondas serviced at Herb Chambers since 2004. They've taken great care of my cars, which have been 100% reliable. The service provided is quick, and done right, using real Honda parts. A very reliable, honest service provider!Ron, we're delighted to hear that you've had a positive experience with our service team at Herb Chambers Honda of Burlington since 2004. We appreciate your trust in us and look forward to continuing to keep your Hondas running smoothly!
Service Ok
by KAC on 06/14/2025I purchased my Honda Fit from Herb Chambers in Burlington in 2010. I’ve been a faithful customer for 15 years and have received importable service. My last visit was OK. I made an appointment for 10 am and even brought it early at 9:30. The… reason was a house in my exhaust which was discovered had a hole in the secondary catalytic converter. The charge was $189 to even look at it. I needed an oil change, tires rotated and was told that my brake fluid required changing. My wait time was 4.5 hours. The suggestion to take my car elsewhere for the exhaust welding was excellent. Total price for the assessment, and other service came to $429. As I exited the parking lot onto my next errand, my foot while braking went to the floor. I pumped the brakes a few times with little change. I drove it back and explained what happened. This resulted in another hour of waiting. Honda did handle it, but it required completely draining the line and refilling. My Honda runs perfectly and I believe that it is due to having their service techs and genuine Honda parts installed. The tech drove my car after the second brake fill.Thank you for sharing your experience with us. We appreciate your loyalty over the years and are glad to hear that our team was able to address the brake issue promptly after it arose. Your feedback is appreciated and will be used to help us continually improve the service we provide to our valued customers. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Gerry Salois - General Manager - gsalois@herbchambers.com
Happy Place
by Patti on 06/11/2025Michael is efficient, knowledgeable, pleasant and very accommodating.Thank you for your review, Patti! We're ecstatic that Michael earned your 5 stars! -Herb Chambers Honda of Burlington
Great Customer Service
by Amy S on 06/09/2025June Fraser was the Service Representative for my Honda Passport. Not only did she act professional but had a warm, kind and welcoming personality. She informed me on what was going to be done on my Passport and told me to call or text her… if I had any questions or concerns. I highly recommend June Fraser at Herb Chambers in Burlington, MA and will request her the next time I bring my Passport in for service.Amy, thank you for the glowing review! We're delighted to hear that June provided such a professional and welcoming experience at Herb Chambers Honda of Burlington. We look forward to seeing you again for your next service visit!
Great Experience
by Leah on 05/18/2025Leah was great explained everything that was going on with the HRVWe appreciate your shoutout to Leah at Herb Chambers Honda of Burlington. Safe travels in your Honda HRV!
Very efficient
by JP on 05/10/2025I made an appointment online and my service rep was Michael who was very helpful . The problem was diagnosed and repaired in a timely manner .JP, we're glad to hear that Michael provided helpful service and your issue was resolved promptly at Herb Chambers Honda of Burlington. Thank you for sharing your experience!
Easy and fast!
by TM on 04/27/2025Drop off and pick up are always so easy! Whenever something need extra works it’s always communicated thoroughly.We're delighted to hear that your drop-off and pick-up experiences are seamless at Herb Chambers Honda of Burlington. Clear communication is key, and we're glad you appreciate it! Thanks for the great feedback!
Great Service
by Timid on 04/19/2025Smart, Proficient. Polite.Thank you for the wonderful feedback about your recent visit here at Herb Chambers Honda of Burlington! We appreciate your business and hope to see you again in the future!
Difficult Repair
by Mary Anne Coburn on 04/14/2025I recently went to the dealership due to an emergent need, Leah, the Service Representative jumped on the issue even going to my car to see if she was able to take care of it; more complicated and as time progressed I was given a loaner car… which was wonderful. I should also mention the Service Manager, excellent as he explained the technical issue, expressed auto part & addressed my problem - great service!Mary Anne, we're delighted to hear that Leah and our Service Manager provided you with excellent service at Herb Chambers Honda of Burlington. It's great to know they went above and beyond for your needs! Thank you for sharing your experience.
Quick service for recall
by Kristine on 04/01/2025The dealership notified me promptly when they received the parts for a recall on my CR-V. I was able to schedule a next-day appointment online which was also great! When I arrived to the service department, Jeffrey was a friendly face and… helped me get set up for service with both of the recalls on my vehicle. The service was completed faster than I was told the wait time would be. Overall, great service and I will continue to get my vehicle serviced here!Kristine, we're delighted to hear that your experience with Jeffrey and the team at Herb Chambers Honda of Burlington was efficient and pleasant. Thank you for trusting us with your CR-V's service needs!
Price
by VN on 03/26/2025Everything was great just the price was so expensive for changing just oilThank you for the review and feedback. We appreciate your business and hope to see you again in the future! - The Herb Chambers Honda of Burlington Team
Consistently excellent service!
by Peter W on 02/28/2025The service staff at Herb Chambers Honda in Burlington are terrific. They are helpful, courteous, and trustworthy. They help to make owning a Honda worthwhile.Peter, we're delighted to hear that our service team at Herb Chambers Honda of Burlington has made your ownership experience worthwhile. Thank you for the kind words and support!
They are quick and efficient
by Sue S on 02/22/2025I’ve bought a few cars at HC of Burlington and have been pleased with all aspects of the transactions involved. I was in this time for new tires. It was smooth sailing. Dropped off at 10 am, car was ready before 4 pm. I went to Town Faire… Tire before Herb Chambers (b/c of proximity as I was driving on a spare) and the price was comparable but they couldn’t schedule the actual service job for an additional 5 days out. Normally when I drop my car for service at Herb Chambers they wash & vac it (love that) but they didn’t the last 2 times.Sue, thank you for your continued trust in Herb Chambers Honda of Burlington! We're glad to hear that the tire service went smoothly and appreciate your feedback about the car wash. Please don't hesitate to reach out the next time we can be of assistance!
Great service
by Alex R on 02/22/2025June in the service department provided great service for my vehicle, and kept me in the loop at every step.Hi Alex! We're delighted to hear that June provided excellent service and kept you informed throughout your visit to Herb Chambers Honda of Burlington. Thanks for sharing your experience!
Honda service
by Dean on 02/11/2025Great customer service. Service representative, Ashley, explained all aspects of the service excellently. She kept me up to date on the progress of the appointment. Great job!Hi Dean! We're delighted to hear that Ashley provided excellent service and kept you informed throughout your visit to Herb Chambers Honda of Burlington. Thank you for sharing your experience with us!
Positive review
by Margaret on 02/11/2025Jeffrey was professional, and truly cared that I was satisfied.Hi Margaret! Thank you for leaving us this five-star review and for your kind words about Jeffrey from our service team at Herb Chambers Honda of Burlington! We'll see you next time!
Herb Chambers Honda of Burlington will take the time to get to know what you want, and work with you to ensure that's exactly what you have when you leave. That holds just as true for used car customers as it does for new Honda customers. If you want to be pressured into a purchase, you had best go elsewhere.
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Steve, we're delighted we could deliver an excellent experience! - Herb Chambers Honda of Burlington Team
by Herb Chambers Honda of Burlington on 07/29/2025