Customer Reviews of Herb Chambers Honda of Burlington
Review type:
Go here for an easy and fast purchase
Leah was helpful
by Steve on 07/28/2025Leah was friendly and helpful and kept me on updated on status with car.Steve, we're delighted we could deliver an excellent experience! - Herb Chambers Honda of Burlington Team
Go here for an easy and fast purchase
by Andrew on 07/16/2025Robbie and George are very professional and really love cars. They made my new car purchase very easy and fast and I would absolutely work with them again on my next purchase. Do yourself a favor and include them in your list of… dealerships for your next purchaseAndrew, this review makes our day! We are thrilled that Robbie and George earned your business and our team welcomes you to Herb Chambers Honda of Burlington! Thank you!
too many questions
by ann carman on 07/09/2025very nice people to deal with in service departmentAnn, So happy to hear that! Thanks for the amazing review! – Herb Chambers Honda of Burlington
Honda CR-V
by MKelly on 07/08/2025Excellent service! Ashley Sullivan kept me informed of updates, costs and getting my car done on time.This feedback is music to our ears! Thank you for your business and for choosing Herb Chambers Honda of Burlington.
Good work
by Aging CRV on 06/30/2025Friendly, communicative, clearWe really appreciate you taking the time to leave Herb Chambers Honda of Burlington this awesome review, thank you!
Vape found in car
by AS on 06/28/2025Routine maintenance. Total came out to around $100 more than the estimate and advisor said she “forgot” to add in other things but did not have an explanation for it. I found a vape in my car a few days later under my seat leading me to… think it was used recreationally in my car. Manager did not respond to my complaint. I will not be returning.I'm sorry to hear about your experience with the maintenance service. It's concerning that there was a discrepancy in pricing and an unexpected item found in your car, which is not acceptable. We strive for transparency and professionalism, so I apologize for any oversight here. Please reach out directly if you'd like to discuss this further or have any other concerns addressed. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com
Easiest car buy experience ever
by Eric on 06/26/2025Jim was awesome to work with. Super easy, no pressure, came to an agreeable deal for both sides in a 20 minute phone call. Would highly recommend.Eric, we're delighted to hear that Jim made your experience at Herb Chambers Honda of Burlington so seamless and pressure-free. Thanks for the recommendation!
A trusted and professional service provider
by Ron from Concord on 06/15/2025I've had my Hondas serviced at Herb Chambers since 2004. They've taken great care of my cars, which have been 100% reliable. The service provided is quick, and done right, using real Honda parts. A very reliable, honest service provider!Ron, we're delighted to hear that you've had a positive experience with our service team at Herb Chambers Honda of Burlington since 2004. We appreciate your trust in us and look forward to continuing to keep your Hondas running smoothly!
Service Ok
by KAC on 06/14/2025I purchased my Honda Fit from Herb Chambers in Burlington in 2010. I’ve been a faithful customer for 15 years and have received importable service. My last visit was OK. I made an appointment for 10 am and even brought it early at 9:30. The… reason was a house in my exhaust which was discovered had a hole in the secondary catalytic converter. The charge was $189 to even look at it. I needed an oil change, tires rotated and was told that my brake fluid required changing. My wait time was 4.5 hours. The suggestion to take my car elsewhere for the exhaust welding was excellent. Total price for the assessment, and other service came to $429. As I exited the parking lot onto my next errand, my foot while braking went to the floor. I pumped the brakes a few times with little change. I drove it back and explained what happened. This resulted in another hour of waiting. Honda did handle it, but it required completely draining the line and refilling. My Honda runs perfectly and I believe that it is due to having their service techs and genuine Honda parts installed. The tech drove my car after the second brake fill.Thank you for sharing your experience with us. We appreciate your loyalty over the years and are glad to hear that our team was able to address the brake issue promptly after it arose. Your feedback is appreciated and will be used to help us continually improve the service we provide to our valued customers. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Gerry Salois - General Manager - gsalois@herbchambers.com
Happy Place
by Patti on 06/11/2025Michael is efficient, knowledgeable, pleasant and very accommodating.Thank you for your review, Patti! We're ecstatic that Michael earned your 5 stars! -Herb Chambers Honda of Burlington
Great Customer Service
by Amy S on 06/09/2025June Fraser was the Service Representative for my Honda Passport. Not only did she act professional but had a warm, kind and welcoming personality. She informed me on what was going to be done on my Passport and told me to call or text her… if I had any questions or concerns. I highly recommend June Fraser at Herb Chambers in Burlington, MA and will request her the next time I bring my Passport in for service.Amy, thank you for the glowing review! We're delighted to hear that June provided such a professional and welcoming experience at Herb Chambers Honda of Burlington. We look forward to seeing you again for your next service visit!
Matt is great!
by Luana on 06/02/2025Herb Chambers and Matt were responsive to my call. They found the exact vehicle I wanted. The auto was available within 24 hours. Matt helped me to acclimate to all the fancy features (my previous vehicle was nearly 17 years old...). I… will recommend Matt and the team to everyone. Unlike the three other dealerships I contacted, this dealership followed through and made a sale.Luana, we're delighted to hear that Matt and the Herb Chambers Honda of Burlington team provided such a responsive and helpful experience. Thank you for recommending us, enjoy all those new features in your vehicle!
for the clarity of the business and ease
by Francisco Gaviria on 06/02/2025Excellent service, clarity when doing business, attentive to my requirements.Francisco, we're delighted we could deliver an excellent experience! - Herb Chambers Honda of Burlington Team
Jake is the best
by Idris on 05/19/2025First when I walked into the sales area I was hesitant and wasn’t sure I am buying, but when I met Jake everything seemed very good. He helped me get the right car. I spent a lot of time browsing on Herb Chamber’s website but I was not able… to find anything on what I was looking for. But with Jake’s help and professional advices I was able to take my new car the same day.Idris, we're delighted to hear that Jake made your experience at Herb Chambers Honda of Burlington so positive and helped you find the perfect car. Enjoy your new ride!
Great Experience
by Leah on 05/18/2025Leah was great explained everything that was going on with the HRVWe appreciate your shoutout to Leah at Herb Chambers Honda of Burlington. Safe travels in your Honda HRV!
Very efficient
by JP on 05/10/2025I made an appointment online and my service rep was Michael who was very helpful . The problem was diagnosed and repaired in a timely manner .JP, we're glad to hear that Michael provided helpful service and your issue was resolved promptly at Herb Chambers Honda of Burlington. Thank you for sharing your experience!
Easy and fast!
by TM on 04/27/2025Drop off and pick up are always so easy! Whenever something need extra works it’s always communicated thoroughly.We're delighted to hear that your drop-off and pick-up experiences are seamless at Herb Chambers Honda of Burlington. Clear communication is key, and we're glad you appreciate it! Thanks for the great feedback!
Great Service
by Timid on 04/19/2025Smart, Proficient. Polite.Thank you for the wonderful feedback about your recent visit here at Herb Chambers Honda of Burlington! We appreciate your business and hope to see you again in the future!
Excellent sales experience
by F and F on 04/08/2025updated 04/14/2025We enjoyed the no-pressure attitude of the sales people as well as the flexibility in test driving the vehicles.Thank you for sharing your experience with us at Herb Chambers Honda of Burlington! We're glad to hear that our team's no-pressure approach and flexibility made a positive impression. Enjoy your new ride!
Difficult Repair
by Mary Anne Coburn on 04/14/2025I recently went to the dealership due to an emergent need, Leah, the Service Representative jumped on the issue even going to my car to see if she was able to take care of it; more complicated and as time progressed I was given a loaner car… which was wonderful. I should also mention the Service Manager, excellent as he explained the technical issue, expressed auto part & addressed my problem - great service!Mary Anne, we're delighted to hear that Leah and our Service Manager provided you with excellent service at Herb Chambers Honda of Burlington. It's great to know they went above and beyond for your needs! Thank you for sharing your experience.
Excellent sales experience
by FF on 04/08/2025We appreciated the no-pressure approach of the salesperson as well as the flexibility in test driving the vehicles.Thank you for sharing your experience with us at Herb Chambers Honda of Burlington! We're glad to hear that our no-pressure approach and flexible test drive met your expectations. Enjoy the ride!
Herb Chambers Honda of Burlington will take the time to get to know what you want, and work with you to ensure that's exactly what you have when you leave. That holds just as true for used car customers as it does for new Honda customers. If you want to be pressured into a purchase, you had best go elsewhere.
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Andrew, this review makes our day! We are thrilled that Robbie and George earned your business and our team welcomes you to Herb Chambers Honda of Burlington! Thank you!
by Herb Chambers Honda of Burlington on 07/16/2025