Herb Chambers Honda
Customer Reviews of Herb Chambers Honda
Review type:
Pleasant quick car buying process
Great experience
by Clay Harper on 01/05/2024Nomar Rosario provided outstanding service and advice during our recent purchase of a new CR-V Hybrid. But the entire team that we interacted with was professional, knowledgable, attentive and above all fair throughout the process.Clay, we're so glad to know that Nomar and the rest of our team at Herb Chambers Honda In Boston provided you with outstanding service during your recent purchase. Enjoy your new CR-V Hybrid!
Quick and thorough
by Cory on 12/03/2023Sean was an excellent advisor. Walked me through all of the work that needed to be done slowly and have me reasons why it needed to be done. Overall it was a great experience.Hey Cory, we're glad to know that Sean was able to provide you with an excellent service experience at Herb Chambers Honda In Boston. We appreciate your feedback and look forward to assisting you in the future! Safe travels!
Best service around
by Maureen on 10/05/2023I brought my Honda to Herb Chambers in Dorchester because my tire pressure light came on for a second time recently. My service advisor, Sean DeSilva was absolutely fantastic as he has always been in the past. Every effort was made to find… out the cause. As much time as was needed was given to me to explain the issues and as always Sean was courteous, professional and knowledgeable.Maureen, we're glad to know Sean and our team at Herb Chambers Honda in Boston were able to assist with your tire pressure light issue. We always aim for top-notch service! Thanks for the review.
Great Customer
by Kassandra C on 09/27/2023Sean Desilva has one of the greatest customer service ever, from the moment I arrive to the moment I left he advised and explained and showed a great customer satisfaction his attitude was extremely helpful, friendly, Herb Chambers is truly… blessed to have him. He deserves a raise!!Hi Kassandra! We're delighted to know that Sean provided you with exceptional service at Herb Chambers Honda In Boston. We truly appreciate your feedback and will pass along your kind words! We'll see you next time!
Great service
by Claudio on 08/31/2023I had a big issue with my HR-V and Chris from service department made the whole ordeal easy. Kept me informed and also found out about extended warranty I had that cover a big portion of the expense. My car is back and highly recommend… their services. I have relied on them for over 20 years.Claudio, it's great to know that Chris and our service team at Herb Chambers Honda In Boston were able to assist with your HR-V issue. We're glad we could make the process easier for you! Thanks for trusting us over the years.
Wouldnt have went to anyone else
by Aiyana Marie on 05/25/2022Very genuine and simple people, felt in good hands and very comfortable. Giselle walked me through every single step with my best interest at heart.Thank you for the wonderful feedback, Aiyana! We're happy to hear Giselle & the team provided you with a smooth experience and we hope to see you again next time here at Herb Chambers Honda in Boston!
Great Service
by Richard on 03/24/2022I needed to have my car serviced but got a flat tire a week before my appointment. I called Victor and he said I could bring my car right in that day. I was able to get a new tire and all of the servicing my car required that day. Victor… was extremely helpful and the work was done with only a 2 hour wait. I really appreciate the service I was given knowing I wouldn’t have to worry about my car in the week leading up to my appointment. Thank you very much!Hi Richard, thank you for recommending Victor and our team at Herb Chambers Honda in Boston! We're happy that our team took such great care of you and provided you with efficient work!
Great job
by Regular customer on 03/05/2022I had been planning this service with the dealership for sometime, I finally got around to make an appointment. They were great in helping me set a time that was convenient. Everything met my expectations in terms of the service, time… required to complete it, and all communication associated with it. In particular, Victor was great in setting expectations and explaining everything.Thank you for taking the time to share your experience! We appreciate you trusting the Herb Chambers Honda in Boston team with your vehicle's service needs and hope you'll be visiting us again in the future. Take care!
Rude services worker
by Carla on 01/16/2022Sean from services was rude and very unprofessional. My experience was unpleasant to say the least. I heard him say to another employee “if you want something done right, you have to do it yourself” and snatched a paper from the employee’s… hands. I could tell he wasn’t having the best day but at the same time when you work with customers you always have to be ready to deal with all walks of life. I complain to the assistant manager and he seemed more calm. I only go to Honda to get my services and this was my first experience that was pleasant, but overall I’ll still return as a customer. Smile Sean it goes a long way.Sean is terrific!
by Dana on 01/12/2022I always make a point to set up appointments with Sean. He's like family, only better!Hi Dana, thank you for your 5-stars! See you next time at Herb Chambers Honda in Boston!
Great dealership
by Carl on 11/02/2021Everybody I dealt with at Herb Chambers Honda of Boston was top shelf.Briana let me know over the phone that they had the vehicle I was interested in and set me up with an appointment to check it out.Truck was right out front waiting for me… when I got there.Thank-you Briana.She set me up with salesman Brian McCaffrey.Brian did everything he could to make sure I was comfortable with my purchase.He never made me feel pressured.Brian went out of his way to make sure everything was right for me including delivering my truck to a place that was more convenient for me to take delivery.A+ in my book.Laschelle did the financing and took the time to get us the best rate he could.He explained everything that was involved so that I understood exactly what I was signing up for.Highly recommend this dealership to anyone interested in a vehicle.Thank you for taking the time to share your experience, Carl! We're glad to hear our team took great care of you during your visit and we'll be sure to pass along your wonderful feedback to everyone who was involved with your purchase. We appreciate you trusting Herb Chambers Honda in Boston with your business and hope we have the opportunity to work with you again in the future!
Not your average Dealership!!
by Takiyah on 10/16/2021I was pushing off a New Car purchase until after the Pandemic (whenever that is, lol) but after a call from David @ Herb Chambers of Boston then a visit to the dealership a day later - there was no need to wait any longer. The Sales Team… is a really cool bunch. David was extremely thorough, knowledgeable & helpful which made my New Honda buying experience very pleasurable! Thank you David truly!! I ABSOLUTELY recommend Herb Chambers Honda/Boston to any and everyone!!Thank you for the kind review, Takiyah, and congratulations on your new Honda! We're so glad David had the opportunity to assist you with it and we'll be sure to share your wonderful feedback with him. Thanks for trusting Herb Chambers Honda in Boston with your business and please don't hesitate to reach out if there's anything else we can do for you!
Excellent customer service!!
by Jennifer R on 06/30/2021I had the pleasure of working with Giselle and Dewayne for my first car purchase. They have excellent customer service, i’ve never felt more comfortable at a dealership. Thanks so much!!Thank you, Jennifer! We are so happy Giselle and Dewayne provided five-star care during your visit to Herb Chambers Honda in Boston! Congratulations on your first car purchase! We're thrilled our team made it so memorable and we hope you enjoy your new ride!
DISREGARD MY REVIEW "Marvin Jean! Best salesman ever!"
by Sonia R on 04/16/2021Do not come here if you're looking for communication and honesty. I purchased a car and when I came in to pick up up, the car wasn't even on the lot. The troubling part is that I called three times to make sure I could come in to get the… car. I was told my salesman (Marvin Jean) was not in yet, should be in later, but it shouldn't be a problem that he wasn't there. In reality, the team didn't really care or bother to check. When I got in, around 11am, Marvin was there, and said he "came in early" for me. which was [non-permissible content removed], because he would've told me the car wasn't on the lot before I spent money for an Uber. To make matters worse, my wife had taken the day off so we could take a drive, go to our favorite spot and indulge on some good food. Reservations were ruined, had a cancellation fee on that. Car arrived at 6pm. Marvin asked my wife what he could do to make the situation forgivable and she told him to take care of the Documentation Fee. He said by his honor and word that he would take care of it out of his own pocket if we reviewed him on Yelp, Google, Cars.com, DealerRater, etc. and sent a letter. Well, I did all of those things and Marvin never paid the Doc. Fee for us. I just wish it wasn't too much to ask for someone to be real and upfront, but, I guess I should've known better.Exceptional Service
by Rob88 on 04/05/2021Thorough and attentivefirst-time customer and extremely pleased
by Bill Anderson on 04/03/2021I leased an Accord through Herb Chambers Honda and this was my first time in for service. Sean De Silva took care of me. I hope the dealership knows just how good he is. He explained everything clearly, all while being honest and welcoming.… I’ve really never had this level of care from a service dealership before. Rest assured I will be coming back here exclusively. Thank you, Sean, and your team for making it such a pleasant experience!Amazing
by Shikhar Chhabra on 03/28/2021Sean Desilva took a good care of me and my vehicle. He is amazing and I’ll always book his appointment from now on.Robert Hall(Service Dept.)
by Romeo Ariwaodo on 03/24/2021Robert has always been professional and exceptional in helping customers like me solve a car problem.Marvin Jean! Best salesman ever!
by Sonia R on 03/18/2021Shout out to Marvin! A great and honest guy! <3 As you know purchasing a car is a big step, and even though we hit a few bumps, we are glad to have had the opportunity to work with you. As a gesture of our appreciation, we want you and… the team to know you did an outstanding job. Thanks for pulling your strings and getting us back on the road. My wife and I appreciate everyone that participated in the deal, you are part of a great team. In the chance anyone at the dealership needs any alterations, repairs, or custom garments, please don’t hesitate to visit my business. I’d be glad to take care of you all and make sure everyone looks/feels their best. Many thanks again, Sonia and NishaGreat Service
by Shacora Perkins on 03/11/2021updated 03/18/2021I had a great experience in and out for my inspection sticker.my new lease
by Maureen OSullivan on 03/12/2021Keith, was professional in my experience of helping me decide whether to turn in my leased car or to lease a new car. I appreciated that he was able to quote prices to me without going to "the desk" for approval.
We appreciate your shoutout to Val at Herb Chambers Honda In Boston! Safe travels!
by Herb Chambers Honda In Boston on 06/09/2025