Herb Chambers BMW of Boston
Customer Reviews of Herb Chambers BMW of Boston
Review type:
Great Worker
by PL on 06/04/2025updated 06/09/2025Abdou Merhab is a salesman that l can trust. He is very helpful. I am grateful for everything he did in selling me the car.Nick is great
by Andy Kn on 05/27/2025Nick in Sales is a real professional and wants to make a deal work for all. I highly recommend him.Andy, we appreciate your recommendation and shoutout to Nick at Herb Chambers BMW of Boston. Safe travels!
Easy as ABC!
by Steve Patterson on 05/01/2025No pressure, straightforward and very thoughtful sales process. I came in looking for a specific car which they showed me quickly. They also provided two other cars to look at as a comparison…helping me to feel confident in my choice. A… refreshing, honest and easy experience. Thank you Sheraz!Steve, we're delighted to hear that Sheraz and the team at Herb Chambers BMW of Boston provided a refreshing and honest experience. Enjoy your new car!
Great service
by Heather Wright on 04/15/2025Emmanuel made the process very quick and easy, and he was very responsive to my questions. Overall, a very positive experience!Heather, we're delighted to hear that Emmanuel provided you with a quick and easy experience at Herb Chambers BMW of Boston. Thank you for sharing your positive feedback!
Great experience, super helpful agent
by Alkis Papachristos on 04/06/2025I got my new BMW from Herb Chambers. Nick was the agent who helped. He was perfect, very knowledgeable, and very helpful. He walked me through the process of ordering my new BMW and trading in my old car. It was a great experience. Highly… recommended.Hi Alkis, thank you for choosing Herb Chambers BMW of Boston! We're delighted to hear that Nick provided such knowledgeable and helpful service during your purchase. Enjoy the new BMW, and we appreciate your recommendation! Safe travels!
Wonderful working Katie and Nick!
by Nisch B on 04/02/2025I had a wonderful experience working with the General Sales Manager, Katie! She is warm, approachable, and empathetic. She is also a true deal maker. If you are serious about buying a car, you will enjoy working with her. The salesperson… Nick whose official title is Client Advisor has such an apt title. He focuses on helping clients find the best car for them, never pushes you to buy anything you are not interested in. His amazing experience shows when you work with him. Overall the car buying process here is delightful. The BMW Financial Services team member I interacted with has scope for great improvement. The moment I declined buying additional maintenance his behavior and tone changed. He got less patient and less empathetic after that. If the management reading this review is interested in chatting more, I am happy to share more. But since financing is only a small part of the overall experience, I am not penalizing the overall rating. I also don't like the fact that BMW Financial Services tries to upsell you. Just leave it up to the client and client advisor to figure out maintenance.Thank you for the feedback about your recent experience at Herb Chambers BMW of Boston. We're delighted to hear that Katie and Nick made the car-buying process enjoyable. Your comments regarding the finance portion are appreciated and will be shared with the appropriate members of our team. If you'd like to discuss further, please feel free to reach out—your satisfaction is important to us! Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com
Terrific experience at Herb Chambers BMW in Boston
by Paul Graves on 02/27/2025I worked with Manos, who got me into a brand new 2025 M5. This car is gorgeous...and FAST. The entire team was fantastic, walking me through the process, answering my questions and navigating the transition from my last car (an awesome X5… 50e) to this one. This is the third BMW I've bought at Herb Chambers, and every experience, including service, has been stellar. A great team!Paul, we're delighted to hear that Manos and the team at Herb Chambers BMW of Boston made your experience seamless. Enjoy your new 2025 M5, and thank you for being a loyal customer!
Happy Holidays to Me and Boston BMW!
by Laurie F on 12/25/2024I knew which model I wanted, but I was convinced after the test drive with Jessie. After Liz and Ahmed welcomed me, Hadi took over and made the process so easy. Financing was a snap with David. No regrets, just a huge recommendation to… those looking for their next BMW in the Boston area.Laurie, we're delighted to hear that Jessie, Liz, Hadi, David, and Ahmed at Herb Chambers BMW of Boston made your experience seamless. Thank you for recommending us, and we hope you're enjoying every moment with your new BMW!
Liz and Hadi wonderful!
by Ken Zeitler on 12/06/2024updated 12/13/2024Both Hadi and Liz Flanders were wonderful to work with. Very attentive and very accommodating! Best BMW experience ever! Recommend using them anytime!Ken, we're delighted to hear that Hadi and Liz provided you with the best BMW experience at Herb Chambers BMW of Boston! Thank you for recommending us, and we look forward to serving you again in the future. Safe travels!
3rd time’s a charm…
by Jlo on 10/15/2024updated 10/24/2024This is the 3rd car I’ve purchased through Herb Chambers BMW of Boston. Sheraz found me exactly what I was looking for and even saved me from getting something I did not need. Melissa is magnificent and David is a pleasure to work with on… the finance side of things!!! Thank you all so much - always!Thank you for your continued trust in Herb Chambers BMW of Boston! We're delighted to hear that Sheraz, Melissa, and David made your experience exceptional once again. Enjoy the new ride!
Sales. One of the best experiences I had buying a car.
by Hadi on 09/11/2024updated 09/19/2024Great service. Professional. Great sales man.This is great to hear, Hadi! Thank you for choosing Herb Chambers BMW of Boston!
Very good experience. Salesperson was great!
by Sully on 09/01/2024Very knowledgable staff. The ‘genius’ crew were Boston U students who were super helpful during test drive and explaining car after purchase. Salesperson was knowledgeable and experienced. The sale was extremely easy. No hassles. A very… smooth experience from the moment we stepped into the dealership until we drove away with our new car.Hi Sully! We're delighted to hear that our team at Herb Chambers BMW of Boston made your experience smooth and hassle-free. Enjoy your new car!
Yuck
by AW on 08/09/2024To start, the car that I originally placed a down payment on was simultaneously being sold to another customer. When I arrived to provide the final cash payment and retrieve the car, I was told that it had been promised to another customer.… As a result, I worked with the salesman and dealership to try to find a suitable alternative substitute. Upon finding a substitute, all payment transactions were completed the following day, and the car was slated to be ready for pick that evening. However, there were additional issues with the pick up of the car: 1) an inspection of the car had not been completed by the dealership and therefore the car did not have an inspection sticker. The next day, at an inconvenience, I took the car in on my own and got an inspection; 2) a second car key was not provided with the car. An additional key was found but it had a dead battery. Additionally, the BMW access key card didn’t work. As such, to date, neither the key card nor key have been programmed to my car; 3) none of the "swag" (mats, liner, hat or cup) that was offered as a concilliatory measure for the mix up on the original sale, was included in the car upon my pick up; and 4) after driving the car for less than 2 days and just over 50 miles, the check engine light (on what is supposed to be a Certified Pre Owned Vehicle) illuminated on the car and it had to be taken in for a repair/status check. Overall this experience was extremely disappointing. There was confusion from the start - regarding selling me a car that wasn't available. I appreciate that the dealership found me a similar car and made a very slight price adjustment. However, the delivery process was terrible. The car was not inspected, didn't have the most basic components- like a secondary key or even a owners manual. Last, the items that were promised as a "mea culpa" on behalf of the dealership, were missing. In the grand scheme of things, the value of the missing items is deminimus when compared to the purchase price of the car, however the value in those items was to be measured by a customer satisfaction experience. The lack of attention to detail and overall care is frustrating. Further, the "check engine" came on in the car after me owing it for 2 days and driving it for less than 75 mikes. It is extremely concerning because it indicates to me that I was sold a vehicle that was not comprehensively checked and repaired but was sold as a CertifiedPreOwnedVehicle. On August 8th, I indicated to a sales manager that I intended to return the car as I was still within the 5 day money back guarantee return window. The manager implored me to allow the service department to attempt to correct the engine light issue. I agreed have the car serviced, but also informed the same manager that if the repair is not satisfactory, I retain my right to return the car for the full puchase price and any associated costs, to which he agreed. Overall, this process has been frustrating, difficult, defective, disappointing, and unsatisfactory. Apologies were offered after every misstep. However, rather than apologies , I would have preferred competenceThank you for the detailed review. I'm disappointed to hear that your experience with our team did not meet expectations and would like the opportunity to make sure any outstanding concerns you have get addressed to your satisfaction. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com
First BMW purchase
by AP on 03/21/2024Shopping at Herb Chambers BMW was great experience. I felt super welcomed and All the staff were super friendly. I worked with Abdou was my client advisor and has been very helpful from day 1. I initially presented two weeks prior and then… returned and Abdou remembered me immediately. He coordinated transportation while I waited for my car to be ready. Working with him made the process of buying a new car much easier!We're delighted to know that you had a great experience shopping with us at Herb Chambers BMW of Boston. It's wonderful to hear how helpful Abdou was in making your first BMW purchase a smooth & efficient process. Thanks for choosing us and enjoy your new ride!
Sheraz at Herb’s
by CM on 01/23/2024I recommend Herb Chambers, and specifically Shiraz in sales for many reasons, but mainly for the knowledge, patience and impeccable customer service Shiraz provides. I highly recommend him.Hi CM! We're delighted to know that Shiraz's knowledge and customer service made your experience at Herb Chambers BMW of Boston a memorable one. Thanks for the positive feedback!
Satisfied customer for 2nd time
by David on 12/29/2023Fast, efficient, and fair pricesHi David! Thank you for leaving us this five-star review and kind words about our sales team at Herb Chambers BMW of Boston! We'll see you next time!
Great salesman at Herb Chambers BMW of Boston
by Ali on 10/21/2023Sheraz from Herb Chambers BMW of Boston was very helpful throughout the process. A caring and professional salesman! Recommend him highly!Ali, we're glad to know Sheraz was able to assist you throughout your visit at Herb Chambers BMW of Boston. Thanks for recommending us and enjoy the ride!
Smooth the bumps
by RL on 09/05/2023A positive experience at a dealership really comes down to the people and how you are treated throughout the process. There were a couple hiccups during my transaction, but Steven was there the entire time and committed to making… everything right. I really felt like he cared about my experience the entire time. Well done and thank you!!We're glad to know that despite a few hiccups, Steven and our team at Herb Chambers BMW of Boston were able to provide you with a positive experience. Thanks for the kind feedback! We'll see you next time. Have a great ride!
Happy long time customer
by Dave Martel on 04/04/2023There is no shopping or investment experience that we have that could ever meet the exceptional service we get from Hadi Eslami at Herb Chambers It’s not just sales it’s the service department too. It’s clear that Herb Chambers is… intently focused on complete customer satisfaction. We have been customers for close to 20 years and we have never been disappointed. We have bought cars from other dealers too No one comes close to matching the level of satisfactionHi Dave, We're so happy you had a great visit with Hadi and our team! Knowing that your purchase experience went so well makes our day and we appreciate you leaving our sales and service teams five stars! We look forward to seeing you again! Thank you for being part of our family for so many years! - Herb Chambers BMW of Boston
Great experience
by JV on 09/19/2022Ahmed and Omar were great to work with. They were efficient and courteous and quickly helped me purchase a car. A pleasant experience without any pressure or nonsense.Thank you for sharing your experience working with Ahmed and Omat at Herb Chambers BMW of Boston! We appreciate your feedback and hope you enjoy your new ride!
Leasing a new BMW
by Sivaboston on 10/16/2021Nick Lagas is a straight shooter. We exchanged emails and booked a car and the crew made the transaction including vehicle registration seamless within two hours. Great team!!Congrats on your new lease! We're so happy that Nick got you into a new BMW, and made the transaction easy! We look forward to seeing you again at Herb Chambers BMW of Boston!
We're delighted to hear that Abdou provided you with a trustworthy and helpful experience at Herb Chambers BMW of Boston. Thank you for choosing us, and enjoy your new car!
by Herb Chambers BMW of Boston on 06/09/2025