Herb Chambers BMW of Boston

I had a wonderful experience working with the General Sales Manager, Katie! She is warm, approachable, and empathetic. She is also a true deal maker. If you are serious about buying a car, you will enjoy working with her. The salesperson Nick whose official title is Client Advisor has such an apt title. He focuses on helping clients find the best car for them, never pushes you to buy anything you are not interested in. His amazing experience shows when you work with him. Overall the car buying process here is delightful. The BMW Financial Services team member I interacted with has scope for great improvement. The moment I declined buying additional maintenance his behavior and tone changed. He got less patient and less empathetic after that. If the management reading this review is interested in chatting more, I am happy to share more. But since financing is only a small part of the overall experience, I am not penalizing the overall rating. I also don't like the fact that BMW Financial Services tries to upsell you. Just leave it up to the client and client advisor to figure out maintenance.