Herb Chambers BMW of Boston
Customer Reviews of Herb Chambers BMW of Boston
Review type:
New 2026 X5e
Sales. One of the best experiences I had buying a car.
by Hadi on 09/11/2024updated 09/19/2024Great service. Professional. Great sales man.This is great to hear, Hadi! Thank you for choosing Herb Chambers BMW of Boston!
Very good experience. Salesperson was great!
by Sully on 09/01/2024Very knowledgable staff. The ‘genius’ crew were Boston U students who were super helpful during test drive and explaining car after purchase. Salesperson was knowledgeable and experienced. The sale was extremely easy. No hassles. A very… smooth experience from the moment we stepped into the dealership until we drove away with our new car.Hi Sully! We're delighted to hear that our team at Herb Chambers BMW of Boston made your experience smooth and hassle-free. Enjoy your new car!
Terrible service
by Berardino DOnofrio on 08/15/2024When I arrived they told me that they were not informed of the issues going on with my series 3 BMW. Both BMW of Medford and Boston have no concerns for the clients. After they told me my car was ready they had me waiting for forty minutes.… They could not find my car. And when they did, they never washed it. And for the record, no one explained to me what was done to it.Berardino, we're disappointed to hear about your experience. We want to address these concerns and ensure everything is resolved. Please reach out at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com
Yuck
by AW on 08/09/2024To start, the car that I originally placed a down payment on was simultaneously being sold to another customer. When I arrived to provide the final cash payment and retrieve the car, I was told that it had been promised to another customer.… As a result, I worked with the salesman and dealership to try to find a suitable alternative substitute. Upon finding a substitute, all payment transactions were completed the following day, and the car was slated to be ready for pick that evening. However, there were additional issues with the pick up of the car: 1) an inspection of the car had not been completed by the dealership and therefore the car did not have an inspection sticker. The next day, at an inconvenience, I took the car in on my own and got an inspection; 2) a second car key was not provided with the car. An additional key was found but it had a dead battery. Additionally, the BMW access key card didn’t work. As such, to date, neither the key card nor key have been programmed to my car; 3) none of the "swag" (mats, liner, hat or cup) that was offered as a concilliatory measure for the mix up on the original sale, was included in the car upon my pick up; and 4) after driving the car for less than 2 days and just over 50 miles, the check engine light (on what is supposed to be a Certified Pre Owned Vehicle) illuminated on the car and it had to be taken in for a repair/status check. Overall this experience was extremely disappointing. There was confusion from the start - regarding selling me a car that wasn't available. I appreciate that the dealership found me a similar car and made a very slight price adjustment. However, the delivery process was terrible. The car was not inspected, didn't have the most basic components- like a secondary key or even a owners manual. Last, the items that were promised as a "mea culpa" on behalf of the dealership, were missing. In the grand scheme of things, the value of the missing items is deminimus when compared to the purchase price of the car, however the value in those items was to be measured by a customer satisfaction experience. The lack of attention to detail and overall care is frustrating. Further, the "check engine" came on in the car after me owing it for 2 days and driving it for less than 75 mikes. It is extremely concerning because it indicates to me that I was sold a vehicle that was not comprehensively checked and repaired but was sold as a CertifiedPreOwnedVehicle. On August 8th, I indicated to a sales manager that I intended to return the car as I was still within the 5 day money back guarantee return window. The manager implored me to allow the service department to attempt to correct the engine light issue. I agreed have the car serviced, but also informed the same manager that if the repair is not satisfactory, I retain my right to return the car for the full puchase price and any associated costs, to which he agreed. Overall, this process has been frustrating, difficult, defective, disappointing, and unsatisfactory. Apologies were offered after every misstep. However, rather than apologies , I would have preferred competenceThank you for the detailed review. I'm disappointed to hear that your experience with our team did not meet expectations and would like the opportunity to make sure any outstanding concerns you have get addressed to your satisfaction. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Melissa Steffy - General Manager - msteffy@herbchambers.com
Service
by Brian on 08/05/2024I like the thoroughness of the service visitsHi Brian, we're glad you appreciate the thoroughness of our service visits at Herb Chambers BMW of Boston. We look forward to serving you again! Safe travels!
Fantastic communication, and service!
by Holly on 08/01/2024Matt and his team were fantastic to deal with. It was certainly the best service experience I have had thus far.Holly, we're delighted to hear that Matt and our team provided you with a great service experience at Herb Chambers BMW of Boston. Thanks for sharing your feedback! We'll see you next time. Safe travels!
Always ask for James
by AW on 07/26/2024I practically live at this service center and I keep returning because James so so friendly :)We appreciate your kind words and look forward to seeing you again! Thank you! - Herb Chambers BMW of Boston
Good service enabled by strong customer service and technology
by Number 29 on 06/17/2024Dealership was great in providing strong communication and customer service. They provided detailed descriptions of each issue that required resolution and included a video for me to see as well.Thank you for the positive feedback! We're glad to hear that our team at Herb Chambers BMW of Boston provided clear communication and excellent customer service. We appreciate your support!
Fast response to a minor emergency
by Michael Russillo on 05/21/2024Excellent service beginning with salesHi Michael! Thank you for your kind words! We are delighted to hear that you had an excellent experience with our service from the very beginning at Herb Chambers BMW of Boston. Our team strives to provide outstanding support and ensure customer satisfaction at every step, starting with our sales process.
Always ready
by Gary on 05/17/2024Nice and friendly environment. Everyone is ready to help.Hi Gary! We appreciate your shoutout to our team at Herb Chambers BMW of Boston! We'll see you next time!
Higor was awesome.
by Michelle L on 05/17/2024Higor is an awesome service advisor. Very calmly and clearly Described what was wrong with my car and the varying levels of urgency. I really appreciate how attentive and helpful he was. They fixed my car in a very timely and professional… manner. My only complaint was how expensive the labor costs were, but that’s to be expected when you take your car into the dealership post-warranty.Hi Michelle L! We're glad to know that Higor was able to assist you effectively at Herb Chambers BMW of Boston. We understand your concerns about costs and appreciate your understanding regarding dealership services post-warranty. Thank you for sharing!
Best Dealership!
by Jackie P on 05/06/2024Love this dealership! Great Customer Service! Staff are friendly very welcome. My salesman Abdou always has time for me whenever I come in and I love how they stay in communication while serving the vehicle, service is prompt. Great… service from beginners to end!Jackie, we're so glad to know you had a great experience with Abdou and the rest of our team at Herb Chambers BMW of Boston. We appreciate your kind words about our communication and prompt service!
Doesn’t pay attention to details
by TC on 05/05/2024Attention to detail wasn’t adhered to. Asked dealer to put air in my tires as the sensor indicated it was low. They wrote it down, put did not preform the task. Plus topping off fluids is questionable as the wiper fluid was not… replenished. They only addressed the primary concern I had and did not take care of the small details.I'm sorry to read about your recent experience. Attention to detail is important, and it's clear we missed the mark during your visit. We strive for thorough service every time, so I apologize if this wasn't reflected in our work on your vehicle. If you'd like to discuss further or have any other concerns addressed, please reach out at Melissa Steffy - General Manager - msteffy@herbchambers.com. Thank you.
Excellent service
by NDS on 04/27/2024Efficient, professionalWe really appreciate you taking the time to leave Herb Chambers BMW of Boston this awesome review, thank you!
Excellent Service
by Dot Bleiler on 04/07/2024I highly recommend Herb Chambers Service Department because of Samik, my service advisor. I’m very confident that Samik will thoroughly explain what services my car needs and why. He is the reason I continue to bring my car there for… service.Hi Bleiler! We're so glad to know that Samik has been able to provide you with the detailed service explanations you need at Herb Chambers BMW of Boston. It's great hearing your confidence in our team, and we appreciate your continued support!
Competent, efficient
by 22 year customer from Boston on 04/02/2024Herb Chambers service is consistently good. From the time I drop my car off to the time I pick it up - I’m kept informed of car service progress, my service manager reaches out and any fees are explained thoroughly. The whole team is… helpful and dependable. Thank you Herb Chambers.We're delighted to know that you've had consistently good experiences with our service team at Herb Chambers BMW of Boston. We appreciate your loyalty and look forward to serving you for many more years! Safe travels!
First BMW purchase
by AP on 03/21/2024Shopping at Herb Chambers BMW was great experience. I felt super welcomed and All the staff were super friendly. I worked with Abdou was my client advisor and has been very helpful from day 1. I initially presented two weeks prior and then… returned and Abdou remembered me immediately. He coordinated transportation while I waited for my car to be ready. Working with him made the process of buying a new car much easier!We're delighted to know that you had a great experience shopping with us at Herb Chambers BMW of Boston. It's wonderful to hear how helpful Abdou was in making your first BMW purchase a smooth & efficient process. Thanks for choosing us and enjoy your new ride!
Preventative medicine for a classic stick shift BMW x5
by Gin on 02/22/2024Went in for a quick oil change and the techs found a failing axle. But for the quick attention, I would have driven it, potentially risking larger and more costly repairs.Thank you for sharing your experience! It's always our goal to keep you and your vehicle on the road safely. Take care and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers BMW of Boston Team
Always a great experience
by Judey on 02/10/2024I have been going to Herb Chambers Boston for years, everyone is very professional & friendly, I use Samik as my Service provider & he is wonderful trustworthy!! This is my 5th BMW & I wouldn’t go anywhere else!!Judey, we're delighted to know that you've had consistently great service experiences with us at Herb Chambers BMW of Boston, especially with Samik! We appreciate your loyalty and look forward to continuing our relationship. Enjoy your 5th BMW!
Unforeseen Difficulty Successfully Resolved
by Modig on 02/09/2024Check engine light prompted a service visit. Diagnosed as a warranty item in the catalytic converter. While replacing, Mechanic broke off the bolts which in turn required new exhaust pipes that were not locally available. I was provided a… loaner and charged $0, but 8 days were needed to get my car back. Update information was at times not provided, requiring my calling in for updates.Modig, we appreciate your patience during the repair process at Herb Chambers BMW of Boston. We understand that waiting for updates can be frustrating and will work on improving our communication. Thanks for bringing this to our attention! We'll see you next time. Safe travels!
Ecxellent Service at Herb Chambers BMW Boston
by R Miller on 02/08/2024Everything about service at HC BMW is excellent. Making an appointment is easy. Arrival is easy. The service process is easy! Internet to work while waiting is easy! The best was my Service Provider Higor Teixeira. He was super… from beginning to end. I had a few lingering issues with my car when purchased and Higor and the management team were so on top of it to make sure that everything was addressed perfectly. Higor's communication was top notch as well. I was kept up to date on status until completion. Then, leaving was also easy! Just walk out and drive away!...... Because Higor kept me so informed, I did not look at the video from the service technician until after I was home. I do need to mention it though because it was so professionally done and informative with camera views of what was being discussed. I felt like I was getting advice from my Dad on how to best proceed - what could wait, what maybe should not. Really great service addition to have that! And a super clean car bay too! It was impressive. Thanks to Higor, the Service Specialist and Management Staff for everything.We're delighted to know that your experience with Higor and our team at Herb Chambers BMW of Boston was top-notch! It's great to see how much you appreciated the communication, ease of service, and informative video. We'll be sure to pass along your kind words - thanks for sharing this review!
Thank you for your years of business and your glowing review of Hadi and the team! We are proud to have earned your loyalty and your five-star rating. See you next time at Herb Chambers BMW of Boston!
by Herb Chambers BMW of Boston on 07/21/2025