Herb Chambers BMW of Boston
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Dealership Service Review
service Rating
Terrible service
Written byon 08/15/2024
When I arrived they told me that they were not informed of the issues going on with my series 3 BMW. Both BMW of Medford and Boston have no concerns for the clients. After they told me my car was ready they had me waiting for forty minutes. They could not find my car. And when they did, they never washed it. And for the record, no one explained to me what was done to it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Herb Chambers BMW of Boston on 08/15/2024
Dealer Response
Berardino, we're disappointed to hear about your experience. We want to address these concerns and ensure everything is resolved. Please reach out at your convenience. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com
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