Herb Chambers Toyota of Auburn
Customer Reviews of Herb Chambers Toyota of Auburn
Review type:
Marque was the best sales person I have ever dealt with
Exemplary Sales Team!!!
by LMJ_customer on 10/04/2017I could not have wished for a more positive experience. This sales team has made purchasing a vehicle a true pleasure. My sales team consisted of Tomi Tsitsos, Kennedy Lidonde, Jendrick Estrada, Andi Xhacka in finance and Daniel Bortolussi… at the helm. I had asked to speak with the general manager because I was so impressed with his staff, and found him to be such a genuine, caring and empathetic man. After my discussion with him I asked Jendrick, one of the younger sales people, if Daniel is always this kind and sincere, he responded "Daniel loves and cares about his customers as much as he does his staff". This was truly evident with the interactions that I witnessed, and the way in which I was treated by every sales person there. They were not there to simply sell me a vehicle, I felt they truly wanted me to have the car that was right for me. I test drove an Acura RDX from Another dealer and drove straight to Herb Chambers Toyota of Auburn. I simply wanted to compare a RAV4 to an Acura RDX, and the other dealership did not have a new RAV4 available to test drive. The sale staff at herb chambers could not have been more attentive, accommodating and simply a joy to work with! I ended up getting a much better deal with Herb Chambers RDX, and can't imagine why anybody would go to any other dealer! Thank you Mr. Chambers for an credible experience and I hope you embrace the devoted staff that you have the good fortune to employ. Warmest Regards, L JoynerThank you for sharing your feedback with us! I'm so pleased to hear that our crew was great to work with, and earned your 5-Star rating. If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Dan Bortolussi, General Manager
Fantastic Sales Staff- Above & Beyond The Call Of Duty!
by Protector on 09/13/2017I have to say that my experience at Herb Chambers of Auburn, Ma. was a wonderful experience! This is my third lease with Herb Chambers, the first-Herb Chambers Ford, The second Herb Chambers Honda, and now, Herb Chambers Toyota of Auburn,… Ma. From the time I walked to the time I picked up my new car, things were as smooth as silk. It was the knowledge of sales staff, Roger Collazo, and Tommy Tsitsos, that convinced me to stick with Herb Chambers. All my questions were answered in a friendly and knowledgeable manner. I leased a 2017 Toyota Corolla LE, I love it, I just picked it up on Sept. 12, 2017 and everything was done for me. The plates were on, the registration was done the car was cleaned, AND Roger sat in the car with me and explained everything. All through this process those two sales people were with me all the way, guiding me. I would not go anywhere else. I am a Veteran Of The United States Army, and I had an injury during my service. I don't have a lot of money, but I have more than enough for my car! I have a TV Show called Hidden Treasures on WCCA-TV on cable in Worcester, Ma. Ch. 194, and I am going to mention these sales people and Herb Chambers on my television show! Thanks for everything!Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Dan Bortolussi, General Manager
Excellent Service!
by Chiavelli on 09/03/2017My family always works with Jeff Krasner at Herb Chambers to have our auto service needs cared for without any disappointment, ever! He always makes sure we get quality work completed in a timely manner. He is honest, reliable and… hardworking; he has developed and leads a great team in the service area. We take all our cars there. Hence, I am on my third Avalon lease with this dealership as I am confident in Toyota, of the deal we agree to and future service.Thank you so much! On behalf of our entire team here in Auburn, we thank you for your business and look forward to serving your automotive needs for many more years to come! Best, Dan Bortolussi, General Manager
Service department was great
by Sadiegirl on 09/01/2017Thanks HC Toyota for the quick service. Friendly staff and great service. Absolutely recommend this dealership.Thanks so much! We value your business and look forward to serving your automotive needs for many more years to come! Best, Dan Bortolussi, General Manager
9/1/17
by Hnballa15 on 09/01/2017The service advisors were great, worked very well in the chaotic environment due to the construction. I will be back again.Thank you! We value your business and look forward to serving your automotive needs for many more years to come! Best, Dan Bortolussi, General Manager
Excellent service
by Nikki_123 on 09/01/2017Work was done quickly and proficiently. Thank youThank you for your 5-Star recommendation, Nikki! Best, Dan Bortolussi, General Manager
Great Service Department
by Artinmotion on 09/01/2017We have had four vehicles serviced in the last five years at Auburn Toyota. Last week we brought in our Lexus Lx470 for brake work and we got our car back fixed, vacuumed, clean and faster than promised. We have had such bad service at… another dealership in the past but dealing with Jeff and his team is a pleasure.It's so rewarding to know you have had such pleasant service experiences at our dealership. We value your business and please don't hesitate to contact us should any future questions arise. Best, Dan Bortolussi, General Manager
Great Service!!!
by KLDMom3 on 08/31/2017This dealership always does an excellent job servicing our cars. They always explain what needs to be done and what it will cost before they do the work. Very trustworthy, they never try to sell me something that I don't need. I also… love that our cars are so clean when they are finished!Thank you for your confidence in our service department and your continued business! We value your business and please don't hesitate to contact us should any future questions arise. Best, Dan Bortolussi, General Manager
Trustworthy and attentive
by Priuslover on 08/31/2017My service advisor's name is Martin. He has been taking care of my car for many years. He is great with communication when my vehicle is in for maintenance. He makes a point to keep me informed about the condition of things like my brakes &… tires and explains the multi-point inspection every time. Because of this, there are never any surprises. The cashiers are very nice and making an appointment that fits my schedule is never an issue. Love this place!Thank you for your 5-Star recommendation! On behalf of Martin and myself, we thank you for your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Dan Bortolussi, General Manager
Amazing!
by LisaCham1 on 08/25/2017Heb Chambers Toyota was nothing but fantastic in helping me with the purchase of my new Highlander! Both Issa and Kennedy went above and beyond to make sure everything was perfect, and Sam & Dylan made sure I got the best deal right up… front. Andi in finance was extremely thorough in explaining every aspect of my paperwork. I definitely recommend everyone to check out Herb Chambers Toyota and the entire team if you want an A+ experience.Thank you for your wonderful remarks, Lisa! We appreciate your recommendation and we hope to see you again in the future. Best, Dan Bortolussi, General Manager
Great service!
by Allisona on 08/22/2017Tim went way over and above to assist me with my purchase. He answered all my questions and didn't pressure me at all! It was a very pleasant experience!Thank you for the five-star review, Allison! Tim is a real asset to our team and I know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! Best, Dan Bortolussi, General Manager
Fantastic service!
by cierra11 on 06/13/2017My experience at Toyota of Auburn was very successful thanks to the team they had working with me. Imad, Dan, and Samantha worked the best deals with me and they were very understanding. Eddie the sales man was extremely knowledgeable and… made sure i knew everything about my lease car and made sure that it suited me well. They made me feel like their priority there at Herb Chambers Toyota of Auburn and i greatly recommend this dealership to my family and friends.Thank you, Cierra, for sharing feedback from your recent visit to our dealership! I'm thrilled to know that you had such a wonderful visit and that our team, specifically Samantha, Imad and Dan, provided you with excellent service. We hope to have the opportunity to assist you again in the future. Best, Dan Bortolussi, General Manager
Repeat Customer
by jcrose811 on 05/31/2017My husband and I just bought our 7th new car from Marque Hoenig at Herb Chambers Toyota of Auburn. The fact that we keep coming back to this dealer and salesman says it all.Thank you, Joanne, for taking the time to write this review! Marque is such an asset to our team, as he continuously focuses on providing our guests with the best customer service. He will be pleased to read your positive feedback. Thank you for your continued business and if you have any questions about your vehicle, please don't hesitate to reach out. Best, Dan Bortolussi, General Manager
Great guys to work with and totally professional
by Totallytoyota on 05/20/2017I went to a couple of dealers prior to stopping by Herb Chambers Toyota of Auburn. My experience with Dhimitri and Stephane soon led me to realize that shopping anywhere else is a waste of time. Simply tell them what you want and where… you need to be and they will get you there.Thank you for the kind words. We are truly lucky to have such wonderful people working here like Dhimitri and Stephane. We are thankful for your business and we look forward to the opportunity to assist you with your automotive needs again in the future. Best, Dan Bortolussi, General Manager
Great Experience!
by NotGrumpy on 04/19/2017This is my second purchase from Herb Chambers Toyota. The first was in 2008. I had a great sales experience at that time and most recently worked with Dhimitri Lako. He did a great job showing my wife and I the vehicle we we were… interested in and explaining options to us. In the end we chose a 2017 Rav 4 XLE. The relaxed sales approach and ease of the sales process made this a great experience. Promises made up front were true when the paperwork was signed and we have no complaints with this dealership. This is how customers should be treated. I highly recommend them and Dhimitri.Many thanks for this terrific feedback! I'm delighted to learn that you and your wife enjoyed working with Dhimitri. Please don't hesitate to reach out if we can assist you in the future. Best, Dan Bortolussi, General Manager
Couldn't Be Better
by jimtebo1 on 01/11/2017I recently purchased a 2017 Toyota Highlander for my wife. My salesperson Kennedy was extremely helpful throughout the whole process. He even stood outside in the rain on the day we picked up the car and showed us how to use all the car's… features. Kennedy was extremely nice and courteous, as was the whole staff. Thanks to Kennedy and Herb Chambers Toyota, I was able to get my wife the perfect Christmas present. They even gave me a bow to put on top! I will very highly recommend Kennedy and Herb Chamber Toyota to all my friends and family in the future. Thanks again! Jim TThank you, Jim, for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership. Thank you again and please let us know if we can be of further assistance! Best, Dan Bortolussi, General Manager
3 Cars in 5 Days!
by wowzaaaaaaaaaa on 12/15/2016Isn't it just wonderful when everything, like EVERYTHING, goes well? I think so. My experience with Herb Chambers Toyota of Auburn started 8 months ago when I was ready for a new Tacoma but not that ready (and unbeknownst to them my… girlfriend was ready for a new car soon and so was her Mom). I went on over to Herb Chambers in Auburn and upon arriving quickly pulled up reviews online to spark my memory of a name I had gotten from a friend of mine. Boom! His name is Timothy Dalton. I head on in nervous as can be but was immediately greeted ever so warmly by Stefane Jovin the Sales Manger as well as Imad Benelkour the General Sales Manager. About two seconds after being paged, Tim comes out with a warm welcome and we go into his office. He asks me exactly what I was looking for and got me a truck to drive within minutes! I let Tim know I will be back at some point and leave. Fast forward to now. I am finally ready for my Tacoma! I head back over to Auburn and again there is Stefane and Imad happy to see me! Tim stayed in touch and was ready for me upon arrival. I give Tim exact details on what I wanted and where I needed to be one more time and he got to work. After a quick maybe 5 minute conversation with Imad and Tim educating me on the market, they gave me an extremely fair deal! So fair that two days after I got my truck, my girlfriend leased a new Corolla LE and traded in her Civic lease for less money with better safety features! Two days after that, my girlfriends Mom and Dad ( yeah the In - Laws, it's at that point) leased a brand new 2017 Rav 4 LE! All this happened within 4-5 days and with literally Zip, Zilch, Nada, Nothing, None, 0 ISSSUES! WOW! I want to point out some shining moments from others as well. The night when we made the deal on the Corolla lease it was late and Tim had to go. He introduced us to Kennedy Lidonde. to square away the details, paperwork and questions. Kennedy was instantly our best friend! He was so gracious to let us drive two cars in the freezing cold past closing time while we couldn't decide on an interior color for 30 minutes gracious that is. He stayed well past closing to also allow us to finish paperwork so my girlfriend could pickup the next day! I was also graciously helped by two other fine young men during the process who were so happy to just help us when Tim was either running around getting 3 cars ready from all over gods creation or when he was just busy. David Tran showed us lots of features on the cars and educated us on all the crazy benefits on the new leases with Toyota. I also brought Jen by quickly unannounced the first night again at closing to see the truck and get the final 100% and M Fouad Faris showed Jen and I features of the truck all just to make sure we were happy and taken care of. So, 3 Sales in 5 days with all crazy happy customers in my world is like really tough. The folks at Toyota Auburn pulled it off and with 100% calm and the utmost class. Thank you everyone and especially a BIG GIANT THANK YOU to Timothy Dalton. We appreciate it and love looking fly in our brand new cars! Anthony and Jennifer Troy and DarleneThank you! On behalf of our entire team here in Auburn, we thank you for you and your family's business and we look forward to serving your automotive needs for many more years to come! Happy Holidays! Dan Bortolussi, General Manager
SC Camry SE
by CashisKing17 on 11/18/2016Overall very happy with my purchase from HC Auburn. Francisco and Dylan helped look into different options for my current situation and Shawn M made the numbes work. I did shop around and found these group of guys wanting to earn my… business more than anyone else & were not pushy!! Thanks Guys!! Good Luck, Good Selling!!Thank you for the terrific feedback! Our primary concern is delivering flawless customer service. Im happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Dan Bortolussi, General Manager
Stress-free new vehicle purchase
by mff8579 on 07/22/2016Matt P was fantastic- got me exactly what I wanted and made the entire process stress-free which is usually unheard of when you're shopping for a car. Would definitely recommend him and Herb Chambers of Auburn to others.Thank you! We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Dan Bortolussi, General Manager
Another car!
by yelnocer on 07/19/2016Just purchased my umpteenth vehicle from this dealer. Salesman Al Azzizi and GM Dan Bortolussi made it simple and quick. Even found the color I wanted within a day. All in all and great experience.Thank you for taking the time to share your experience with us. We truly value your continued business and thank you for choosing us for your automotive needs! Sincerely, Dan Bortolussi, General Manager
Wonderful car buying experience!
by RhiF1388 on 05/25/2016I worked with Michael R., the internet manager, and Michael B., the sales representative. They were helpful and informative and I never felt as though I was being pushed towards making any decisions. The manager was excellent at explaining… every detail of the process and was able to close the deal so that I could take my brand new Camry home that same day. I would highly recommend this dealership and, in particular, these employees to anyone looking to buy a car.Thank you for sharing this terrific feedback! We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Dan Bortolussi, General Manager
Thank you for the fantastic feedback, Ed - we'll be sure to let Marque know how much you appreciate his assistance! Take care and please don't hesitate to reach out if our Herb Chambers Toyota of Auburn team can be of service again in the future!
by Herb Chambers Toyota of Auburn on 04/09/2025