Len Stoler Chevrolet
Customer Reviews of Len Stoler Chevrolet
Review type:
Great experience, Beautiful car!
by SuBe on 03/08/2025Great experience purchasing a 2024 Cadillac XT4 at Lens Stoller Chevrolet of Westminster, MD.. Austin our sales associate was friendly, helpful and very knowledgeable. The whole staff of this dealership was also just as wonderful.… Everything went very smoothly. We highly recommend Lens Stoller Chevrolet of Westminster, MD.Great Experience
by Sherry on 06/02/2024Likes: Salesman, John Rahe. I had to order a truck to my specs, and during the wait, John was extremely communicative to all of my email inquiries / questions. A most pleasant experience. I went to two Chevy dealers before Len Stoler… (closer to home), and I couldn't get a salesman to take this 75 year old cowgirl seriously - to order a 2024 3500 Chevy High Country. John did! The entire sales process went smoothly and pretty quickly. The only dislike: tires were not inflated to specified requirements.Excellent service
by Danny16 on 04/28/2024The staff had me test drive the vehicle I was interested in. Once I was set on buying the vehicle, the process was quick but informative.Danny, we're glad to know you had a positive experience with our team at Len Stoler Chevrolet. We aim for efficient yet thorough service. Enjoy your new vehicle!
Truck shopper in central MD
by Jay on 03/22/2024Dealership and sales people really wanted to sell me a truck and we’re not pushy. After initial ‘tire kicking’ visit they made contact. Then 2 days later, when I was at another dealership with anticipation to buy and decided not, LenStoler… phoned me as follow up and sent a carrier to pick me up and bring me to Stoler.Jay, it's great to know that our team at Len Stoler Chevrolet was able to provide you with a positive experience. We always strive for top-notch service and we're glad we hit the mark! Thanks for choosing us.
Extremely Disappointed
by RP on 03/19/2023So working on my deal for a used truck, we played the game of back and forth on the price. My final offer was $1,145.00 less than there offer. They were throwing in a $2000.00 extra warranty I was told. I responded by saying I didn't want… the warranty just give me the deal I wanted. They came back with dropping the price by $145.00, still $1000.00 over my offer and they took the $2000.00 warranty out of the offer. So I guess the $2000.00 warranty was really only worth $145.00. Very disappointing in the way that they must seem to think people are stupid.Fees totaled almost $3500
by Brutus on 03/23/2021We expected a great experience based on several other reviews. We were shocked when they brought out their offer, which included a $500 doc fee, a $1500 "reconditioning" fee, and an additional $1300 to certify a vehicle that was advertised… as certified used vehicle. We were offended by the misleading price on the car, which was fair until all of the fees were added. It was also a huge waste of our time, since we drove 3 hours round trip after work on a work day. They lost a guaranteed sale because we really loved the car and came prepared to pay for it and drive it off the lot.A Very Happy Customer
by Kathy on 07/22/2019I purchased my first new car in 23 yrs. on April 27, 2019. Sharon was such a joy to work with. She was very busy that day helping two other customers. I didn't feel pressured or rushed into making this purchase. Thank you so much Sharon.… I also want to thank Ray, Lee and Barry for all your help. I love my new Equinox.worth the effort
by bobhaug on 05/05/2019updated 05/13/2019We contacted Sharon Graves again after needing another vehicle for a son who had his vehicle damaged by another person. We were looking for a certain type of vehicle and she put forth a great effort but was not able to find us one in our… price range but didn't forget us either. I would recommend her and Len Stoler for future purchases.wonderful experience
by bobhaug on 04/25/2019This is the 4th vehicle we have bought here in 4 years and third time we have been taken care of by Sharon Graves. She always finds us the right vehicle and looks out for our best interest. Also spoke to Rhonda in service and even though we… have not had service here she is available to answer questions. Ray also made sure we were taken care of and felt welcome.you suck
by bill on 03/17/2019will not contact you when they tell you will not help with nothing they should not rip you off like they do i will walk before i buy a car from them they should fire all staff and hire nice people to help sell cars and trucks billSmoothest car buying experience we've ever had!
by Ilsa on 12/10/2018Everything about our experience at Len Stoler Chevrolet was first class! Barry, Ray, Sharon and Lee all took care of us from start to finish and made us feel like a part of the Len Stoler family. This was the smoothest car buying… experiences we've ever had. Cannot recommend them enough to anyone looking for a Chevy - new or used!Great Experience
by DGaither on 07/07/2017My sales professional, Sharon Graves, made car buying a most pleasant and comfortable experience. Her knowledge and direction enabled me to find exactly what I wanted, at an affordable price. The whole car buying process, from sales to… finance, was professional, comfortable and totally satisfactory. D GaitherIt is very kind of you to write us such a nice review. We're proud to offer our customers a great shopping experience, and I'm glad to hear that was the case for you on your recent visit to Len Stoler Chevrolet. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Sincerely, Mike Shuman - mshuman@lenstoler.com - (443) 956-2580
Bad experience
by Jsnewcar on 12/06/2016Went in to purchase a vehicle with the intent to start negotiations with what edmonds.com price listed and this dealership lost a easy sale as they would not negotiate more than less of 1%. I had No trade in, preapproved credit with check… in hand. Len Stoler Chevrolet should be embarrassedThe needs of our customers are always our top concern. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact me at your earliest convenience. Sincerely, Mike Shuman - General Manager | mshuman@lenstoler.com | (443) 956-2580
Great Experience
by SPFriedel on 05/16/2016Sharon was so nice to work with in getting our new car. She was very knowledge about the car from the tires to the motor. She was the best auto sales person that my husband and I have dealt with.Best truck buying experience I could have
by KatieC423 on 04/05/2016Sharon was an absolute joy to work with for my first truck buying experience. She was kind and very helpful. I will be a life long customer of Len Stoler, everyone that works there is very professional and fair!Maryland Inspection
by kellywillis on 03/15/2016My husband recently bought a used vehicle from the Westminster Len Stoler. They vehicle although in decent shape has many issues not covered under our 30 day warranty. It has 3 different tires on it which makes it shake a highway speeds.… Our salesman told us there is nothing he can do because it passed Maryland inspection. This seems legit, NOT! Although the help we received while trying to purchase the vehicle was great, trying to get help after is unsatisfactory.Great Deal and Terrific Customer Service on Chevy Volt
by mortydog on 11/11/2015I contacted Howard Longaker, the GM, in July 2015 about finding a used Chevy Volt in my price range and with certain enhancements. He and Bert Ritter scoured the US to find me exactly what I wanted. It took about a dozen cars and four… months, but they stuck to the search and I finally took delivery of my awesome 2013 Volt last week. These two guys were so diligent and careful about choosing a vehicle for me, that you would think they were buying it for themselves. I highly recommend Len Stoler Chevrolet and especially Howard and Bert!I am happy to hear your time spent with Howard and Bert were pleasant. Congratulations on your new Volt! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Be sure to check us out on Facebook so you can take advantage of our many great specials and incentives. Regards, Howard Longaker, General Manager
I am happy to hear your time spent with Howard and Bert were pleasant. Congratulations on your new Volt! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Be sure to check us out on Facebook so you can take advantage of our many great specials and incentives. Regards, Howard Longaker, General Manager
HAPPY CUSTOMER
by jengli13 on 10/29/2015My husband and I just bought a new Malibu LT1 from Len Stoler Westminster. Everyone there was very kind to us and extremely helpful.I also own a 2007 Chevy which I take to their shop to have fixed if needed. Again everyone very courteous… and kind.Definitely recommend them.You have been doing business with Len Stoler Chevrolet for years and your review about us is truly appreciated. Enjoy your new Malibu LT1 that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Best regards, Howard Longaker, General Manager
Learning Experience
by Claddaghduff on 09/17/2015My son was shopping for his first car since graduating college and getting a job. He decided on a Chevrolet Cruze Diesel. The size was right, the engine was peppy and it gets great mileage. He did his shopping at several dealers and was… able to negotiate a very good price with another dealer. When driving to that other dealer, Kaitlyn at Len Stoler called and said that she could match the price of the other dealer. I asked her to confirm it and she said she had so we turned and went to Len Stoler to finish the deal. Throughout the negotiation, Howard the sales manager was engaged. I have several emails confirming this. On arrival at the dealership Kaitlyn was at the dealership but not available. Laura began handling the deal. She was very nice and I don't think she had anything to do with this. Forty-five minutes into the process, Howard said that they couldn't honor the price. He made some excuses but the bottom line that the sales person negoiated a deal, said is approved and then management would not honor it. We immediately left and went to the other dealer we had negotiated with and picked up the car for the exact same price Len Stoler agreed to but did not honor. I won't be back. The only upside is that my son learned what to do when a deal is not honored. Walk away.I am concerned that you have had an undesirable experience with our dealership. It was not our intention to give you the run around, and it is disappointing if that is how it seemed. We strive to provide an elite level of customer service, and it is unfortunate that your business was not handled in the way our customers have come to expect. I would be more than happy to discuss a specific car in our inventory with you or answer any other questions that you may have. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Sincerely, Howard Longaker, General Manager, hlongaker@lenstoler.com
Very Professional Sales Department at Len Stoler Chevrolet is Fantastic
by Shaun_M on 06/29/2015Just purchased my 20th car in my 30 years of driving, a beautiful 2015 Impala from Len Stoler Chevrolet. This was my first car from Len Stoler and also my first car purchase through the internet department from any dealer. Len Stoler… beat 3 other dealers across the US and I credit Sales Professional Laura Antulov who was just a pleasure to work with who quickly followed up on all questions and pursued this opportunity as if I was there in person which made the difference in buying from this dealer 3 states away from home. Upon agreeing on a price and picking up the car there was a wrinkle obtaining one of the $1000 rebates. Other than disclosing the issue, the dealer honored the price and did not attempt to wriggle out of their offer. The entire sales team was just great and very professional, This one of the best car buying experiences I have ever had. Looking forward to car 21 from Len Stoler when it's time for the next one!I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that we provided you the best car-buying experience! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Happy driving! Howard Longaker, General Manager
Not a great experience
by Sadi1920 on 05/01/2015updated 05/16/2015Please know the law and your rights. We came here to test drive. We asked if they could hold the car. Mr. Jordan told us, to hold the car you have to sign papers. We trusted what he said. We did not know we were purchasing the car. We… never gave the down payment, we never took the car off the lot. They called us and told us we had to purchase the car because they Scotch Guarded the vehicle. Then they told us because we signed the papers we had to take the car. Please do not trust anyone. Please know the law and car buying language. Please be educated. We were railroaded into purchasing a vehicle here. - one that we never drove home. Beware.I am very sorry to hear about your experience. Your feedback will be taken into deep consideration so we can identify the areas that need improvement. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please contact me at your earliest convenience. Howard Longaker, General Manager, hlongaker@lenstoler.com
Chevrolet Silverado 1500
Chevrolet Colorado
Chevrolet Equinox
Thank you for the glowing review! We're delighted to hear that Austin and our team at Len Stoler Chevrolet made your Cadillac XT4 purchase a smooth experience. We appreciate your recommendation and look forward to serving you again in the future!
by Len Stoler Chevrolet on 03/10/2025