Waldorf Toyota
Today 11:00 AM - 4:00 PM
Customer Reviews of Waldorf Toyota
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Girls gotta have Pearls
by Ms Belt on 05/15/2025
Awesome experience from the start until I drove my vehicle off the lot … Very accommodating
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7 reviews
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Always deliver the best service
by Zen on 06/19/2025I always have a positive experience with Waldorf Toyota. Saeid is very professional and gives me the best advise in regard to my vehicles. Very easy to talk to and accommodating. Good job.We're delighted to hear that Saeid provided you with professional and accommodating service at Waldorf Toyota. Thank you for sharing your positive experience, and we look forward to assisting you again in the future!
Great service
by Sylvia on 05/22/2025Friendly staff. Work done quickly. Waiting room very comfortable. Trusted the work was done right.We are delighted to hear from you, Sylvia. Thank you for the great review of Waldorf Toyota!
Great Service
by Thomas H on 05/22/2025Great Dealership, awesome service advisor, clean facilities and everyone greets you in a friendly manner and with a welcoming smile!Thomas, we're delighted to hear you had a positive experience with our team at Waldorf Toyota! Thank you for highlighting the friendly atmosphere and clean facilities. We look forward to welcoming you back soon!
Girls gotta have Pearls
by Ms Belt on 05/15/2025Awesome experience from the start until I drove my vehicle off the lot … Very accommodatingWe really appreciate your review! Thank you for choosing Waldorf Toyota.
Waldorf Toyota Service
by Cmviolette on 05/08/2025Marjorie is an amazing person to work with at Waldorf Toyota Service Department. She went above and beyond to make sure I was taken care of and the service on my car was done very timely and professionally. If you need your vehicle serviced… I would recommend contacting her and she will treat you the same. I can’t say enough good things about her. Christopher VioletteThank you for sharing your experience with Marjorie and the Waldorf Toyota Service Department! We're delighted to hear she provided exceptional service and took great care of your vehicle. We appreciate the recommendation, and we're here whenever you need us!
Great job
by Joseph Somerville on 04/30/2025My service advisor Majiora was very good got me in out took care of me.Joseph, thank you for sharing a positive review of Majiora and Waldorf Toyota!
Horrible Experience
by Disappointed on 02/12/2025This was the worst experience ever with a car dealership. First they sold me a car that supposedly passed state inspection but had bald tires showing cord showing through. They reimbursed me for new tires when I showed them a video of the… tires being inspected by another dealership. I purchased a used all electric that was supposedly fully charged. I barely made it home. The car was traded in the end of October, I finally got my registration card and stickers mid February. It took months of calls, texts, and emails to get them to submit the correct paperwork to MVA and legalized my ownership. Apparently they never correctly documented their purchase of the used car, and MVA repeatedly told me it was still owned by the previous owner. I was misled, delayed, and misinformed consistently by their staff as to why I was waiting so long and where the paperwork actually was. I would stay away from this dealership.We're truly sorry to hear about your frustrating experience. It sounds like there were several missteps on our part, and we apologize for any inconvenience caused by the delays and misinformation. We strive to ensure a smooth process for all customers, so it's disappointing that we fell short in this instance. If there's anything further you'd like to discuss or if you have additional concerns, please feel free to reach out directly. Thank you for bringing this matter to our attention. - Management Team at Waldorf Toyota - (301) 843-3700
The following reviews are more than two years old. They are not included in the overall rating.
24 reviews
Avoid this dealership like the plague!
by RMorin on 02/05/2019This dealership is full of very nice people, but I do not believe I have dealt with a more disorganized, incapable, circus of a dealership in my life. From the beginning, the customer service aspect was great. In my experience, everyone has… been extremely nice here; but nice only goes so far when you’re spending near $50k on a vehicle. Furthermore, that kindness does not extend beyond your purchase date. Once they have your money and their Toyota Satisfactory Survey, you will be forgotten about. I bought my SUV in the beginning of October 2018 and they did not properly and fully complete my transactional/legal paperwork until THE END of January 2019!! All the while, experiencing COMPLETE TRASH of execution. I'm kicking myself now, because a coworker told me to avoid this dealership, but I saw the average 4+ stars and thought he may have been overreacting. Now I'm convinced a lot of these reviews are FAKE. I had a much more extensive description of all my troubles at this dealership, but unfortunately Edmunds only allows so many characters and I had to delete most of it. You can find my full review on dealerrater.com. Ultimately, If I could tell my past self back in October anything it would be: STEER CLEAR OF WALDORF TOYOTA!Amazing staff and service
by YANETH on 10/30/2018If you are looking to purchase a car see Seneca, he is very friendly and very knowledgeable! Seneca and Dustin help my finance my 1st SUV , it was worth the trip ! THANK YOU (:Worst experience
by TimeWasted on 09/06/2018The customer service here is horrendous! After you purchase your vehicle(s), they treat you as if you’re not valued. Customer service should be consistent and that is most certainly not the case here. If you bring forth an issue there is no… ownership of the problem and no follow through. I would never recommend this location!Outstanding customer service
by Monica on 08/21/2018Thank you so much to Mark Robinson and Girard Wright! They were an awesome pair to work with in purchasing a new 2018 toyota Corolla. The positivity, dedication, and hard work is greatly appreciated. You should not hesitate dealing with… this toyota location and let alone this pair! Thank you so much again!!!!Lies Lies Lies everywhere!!!!
by carsearching on 05/22/2018I try to be as fair as I can I really do. I do not like to really give reviews because most of the time its not needed, but on this occasion I am so frustrated at the level of deception it is almost staggering. They advertised a Sonata… Limited for 15,487 with WOW 11,023 miles. I was so happy. So we test drove the car. Everybody was so nice. The sales lady Lenyk Scott seem to be really knowledgeable and friendly. Just everything so perfect Right!!!. Wrong..Wrong..Wrong...I was told heh take the car home see if you like it. Nope I decided to just test drive, which the car felt pretty good. Got home and did my research. On Edmunds site the far listed at 15,487. Oh but wait there was a slash through the price...REveal for the special price it said and brought the total to around 15,130. And wait they had a deal for bringing in your "clunker" car taking off 3,500. Wow my deal is getting even better. So after lots and lots of talking laughing and smiling we went home to discuss and make sure we took off work to get there first thing in the morning to buy the car. Before arriving my girlfriend called and said heh we want to make the deal...wait for it..wait for it.. now for the BS. Lenyk explained that the "clunker price" was off the original price of 18,000. Hold on...wait..huh... The price on Edmunds says 15,487. Oh edmunds just put the price after our special deal. But hold on now, the car according to edmunds was reduced from 18000 to 16000 on May 1 and that was not during your trade in clunker promotion, so how are we at 18,000. There was another promo going on at a sister dealership...Wait...hold on..So let me get this straight. The car, according to edmunds, was listed at 18,000 is selling slow and been on the lot over 30-40 days was reduced to 16,000, this was before any promotions occurring, then was reduced to 15997 and then reduced again to 15487 but you can only allow me to do the trade on your 18,000 list amount. And the special secret amount I get, you know the one when you put your email in said 15187 that doesnt count either correct? NO it doesnt I was told by Lenyk Scott because that is only on new cars and edmunds doesnt tell put that information either. Oh and we are not resposible for what edmunds puts on their site even if its incorrect!!! So this is edmunds fault not the dealership or the case of false advertising right! Oh did I forget to say that later my girlfriend was told we need to make a decision because somebody from Ford wants to test drive the car and buy it for 18,000. Yet, I had submitted an email interested in the vehicle with a different name and guess what I got a call back immediately regarding the car that needed an answer immediately because it would be gone at 18,000 from the secret person test driving it today. WTH. Come on man. This is just Wrong. I usually do not get upset at things because I get it you are trying to make a dime. But bad business is bad business. If you see the customer is hip to the game of lies just try and work something out fair. Your caught let it be. But to continue down the path and keep lying is what really makes bad business. Do not blame edmunds the very site you utilize to bait the customers to visiting your shop and then change everything up with pressure tactics to get a sale. Your reviews at some point will start to get out there and your reputation will suffer. I truly would have given this place 5 stars for the customer service when I first pulled on the lot, but never understood that this was built on 5 stars of false advertising to their customers. For anybody visiting just beware of what comes next when it gets to the actual details of the deal. Very upset at what I went through.Unacceptable Customer Service
by DMA on 09/06/2017So I have never visited this dealership but tried to schedule a service appointment to get my oil changed. The first rep hung up in my face because she said that I was breaking up. The second rep was very impatient and seemed to have a bad… demeanor. She acted like I was a bother and did not offer additional dates to suit my needs. I ended up scheduling with Passport Toyota in Suitland. They were very pleasant, patient, and personable.Professional service
by Heavenly on 05/17/2017Mr. Winston provided me with excellent service from the time I first called Waldorf Toyota about a car. After I purchased my 2017 Camry, Mr Winston took me step by step advising me of the operational aspect of the car which made me more… comfortable driving it.. My car was 16 yrs old and so many things had changed, I was glad Mr Winston picked up the phone when I first called about a new car.Waldorf Toyota - Earnest Winston
by anniewat on 02/27/2017Very happy that Earnest wound up being my salesperson for my new car purchase. He was very knowledgeable as regards the features on my new car. I will definitely recommend him to any family or friends that are looking to purchase a new… Toyota.Used 2012 Honda CRV car sale- through Tickets At Work advertisement
by Carleen on 02/24/2017When I submitted an online inquiry based on an ad through Tickets At Work about the 2012 Honda CRV I received a call within 20 minutes from Ms. Betty who was gracious, warm and welcoming. She informed me that I would be contacted by a Used… Car Sales Representative Mr Lonnell Wilson who was inviting. When he called, he found out what my interests and concerns were and agreed to meet. He was extremely knowledgeable, courteous, and very helpful. By the next day, when I visited the dealership, It was a great experience especially with Ms. Monica (Finance) as she ensured I could get the best rate and monthly payment that would allow me a small increase (less than $15 than my current note) that would still allow me to help support my oldest son who is now paraplegic. Ms. Monica understood that it was necessary to get this crossover vehicle in order to store my son's wheelchair upright. Although, there were some minor concerns with the heating element in the car, Mr. Floyd was insistent on rectifying my concerns and made sure all was handled with care. I live in Greenbelt, Maryland and based on the good service and customer care, I did not have issue with traveling to Waldorf to finalize my used-car purchase. It is almost 3 months (short 9 days) and I am totally pleased with the Honda CRV as well as the service I received at Waldorf Toyota. Special Thank you to: Ms. Betty (internet sales), Mr. Lonnell Wilson (Used-Sales), Ms. Monica (Finance), Mr. Eric Carter (Used-Sales) and especially Mr. Floyd Alexander (GM)!!!! Note: I saw the vehicle, spoke to a representative and purchased the car the next day based on GREAT SERVICE!!!!!!!Amazing Sales Experience!
by Adrteryqw11423 on 02/12/2017My wife Caroline and I bought two Cars from Bryan Gardner in December. He was knowledgeable, helpful and kind. We enjoyed the experience and will return to Bryan for every Toyota we buy in the future. The entire dealership Is exceptional… but I recommend asking for Bryan by name. You won't be disappointed! Thanks, Bryan for a great experience. We love the cars and it was a real pleasure to meet you.Earnest winston
by Superfly28 on 02/10/2017I had a great experience with your salesman Mr. Earnest Winston. He was very polite, honest, and trustworthy. He gave me a fair deal and did everything in his power to make sure everything was corrected before we finalized the deal.I really… appreciated his honesty and his hard work to assist me in the purchase of my truck.Excellent Customer Service
by enhancer81 on 02/10/2017I went and purchased a 2017 Toyota Tundra and the customer service with offering of discounts was right in my price range. The whole process of buying the truck was quick and easy. The service department is great as well. I would definitely… recommend.Excellent Sales Skills
by Liveandletlive on 02/09/2017Earnest Winston provided excellent Salesman knowledge, answered any concerns and questions I had, and is great with keeping in contact to see how my auto is running and whether I have an interest to trade/purchase. Courteous and helpful in… all contacts.Good buying car
by Jcoward7 on 02/10/2017I had a pleasant experience buying a Truck From Lenyk Scott. I been driving Dodge Rams for Years but Lenyk Scott convince me to buy a Chevrolet Silverado I really like the truck thank you for your help.
About our dealership
We really appreciate your review! Thank you for choosing Waldorf Toyota.
by Waldorf Toyota on 05/15/2025