Customer Reviews of Heritage Hyundai Towson
Quick and Pleasant Service
byon 07/27/2023
I submitted an online inquiry and received an immediate response. I was searching from NJ and they were very accommodating and understanding of my situation. Raj was my salesman and he had my car ready for me when I arrived. The whole process was quick and easy. They honored the online price with no surprise fees. I appreciated that especially since I was coming from far away. I drove in with a Sonata and left with a brand new Tuscon. I’m happy!
Great buying experience
byon 07/22/2015
I got to Heritage Hyundai through Trucar. I was promptly contacted by Tom Hamme, the salesman, we made an appointment I met with him, made the deal, and got the car the next day. He called me the day after I got the car to see if I needed help with anything. Tom performed very professionally and made the experience a pleasant one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchasing a car made easy
byon 07/21/2015
I have purchased many vehicles over the years and the purchase of my new Hyundai Elantra was the easiest and smoothest purchase I have made. Our salesman Bruce Curtis and the staff did a great job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 07/08/2015
I bought a new car from Ibrahim and he was a great sales person. Answered all my questions and was able to process everything efficiently!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great car buying experience.
byon 07/06/2015
I had a great time working with Lisa. They made the whole car buying experience easy and straight forward. I love my car and I look forward to driving it all the time. I'll definitely go back to Heritage for future purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good experience at Heritage Hyundai in Towson
byon 07/06/2015
My husband and I recently visited Heritage Hyundai in Towson for the first time. We gad a pleasant, no pressure experience and love our new Sante Fe Sport. Matt was very knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Bristol Jordan
byon 04/27/2015
I had the sheer pleasure of being serviced by Bristol Jordan, who was an absolute delight to work with. I received exceptional customer care and all of my requests were honored in the closing process for my car. I would totally recommend anyone who is in search of a fun & hassle-free car buying experience to seek Bristol out, you will find a vehicle you love without feeling hustled.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excellent
byon 04/14/2015
Bristol was amazing. I told him what I want and how much of a payment I can pay...He made it happen. ..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A fantastic experience!
byon 03/07/2015
I visited Heritage Hyundai for the first time today, and it was the best experience I've had at a car dealership. I had done a lot of online research, so I knew which vehicle I wanted to test drive. Stan greeted me when I entered, and asked a few questions about what I was looking for. When he understood which vehicle and options I was interested in, he took me to look at one, then we went for a drive. The car was all I'd hoped it would be, so I said I was ready to move forward. At no time was I pressured by Stan or Randy, the Business Manager, with any sort of hard sell. They wanted to make sure that I got the car that I wanted and at a price I was comfortable with. After asking about my credit status, I was presented with 3 options of downpayment with 3 different payment terms for each (48-, 60-, and 72-month) and was asked which looked like the best fit. I then went to the Business Manager's office and filled out paperwork while Stan made sure the car had been cleaned (we had snow yesterday) and was otherwise ready to go. He also helped me contact my insurer to make the needed changes, showed me every feature of the car we hadn't covered in the test drive, and then I was on my way!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Experience
byon 03/06/2015
Bristol Jordan is the man! If you want a stress free easy car buying experience then look no further than Heritage Hyundai. I've literally never come across such a good car buying experience in my life. It's unfortunate that I'll be moving by next summer or I'd be a Heritage customer for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Best Car Buying Experience Ever
byon 03/05/2015
I brought my new 2015 Hyundai Elantra on last Friday, the salesman who assisted me was Bristol Jordan and he was very friendly, professional and he explained in great detail the process from start to finish and i have to say that i was very happy with my purchase. I am going to refer all of my friends and family members to him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Had a Great Experience
byon 03/05/2015
I have nothing but positive things to say about both Ibrahim Kassim and about the dealership in general. I was helped right away, the service was excellent, all of my questions were answered and I walked away with a reliable vehicle that will hopefully be with me for the next many years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
First Car
byon 03/02/2015
Bought my first car a few days ago and I must say it was the easiest and most stress free experience thanks to Bristol Jordan. He was extremely helpful throughout the process and I left feeling satisfied and happy with my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome experience!!
byon 02/20/2015
My experience with Jennifer Cahill was awesome. She is so friendly!! Unlike other car salesmen she gave me her opinion on certain cars I was interested in. I didn't feel like she was just trying to make a sale and that she really cared about me being happy with my decision. Buying a car is a long process and she made it as speedy as possible. She even cleaned my old car out for me AND took my old tags back to the MVA for me. She went above and beyond and I would recommend her and Heritage Hyundai of Towson over again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
First time leasing
byon 01/26/2015
getting my car at heritage it's an awesome experience. When i entry at the dealer lisa greeted me and made me comfortable, She offer something to eat or drink long the way getting my car... nice expereince, I got my 2015 Veloster turbo
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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byon 01/18/2015
I took my new used 2014 Hyundai Accent in to them because my mechanic said the problem he saw should be under warranty and to take it to a dealer. My "advisor", Wilbur Maurath, came back and said that the original problem was not a problem, but, (and this is directly off of my invoice), "SIDE DOOR AIRBAG SENSOR MISSING....EVIDENCE OF BODY WORK ON DOOR/SENSOR NOT INSTALLED NOR IS WIRING HARNESS CORRECT FOR SENSOR HOOK UP". Mr. Maurath told me that this may mean none of my airbags would work, as the sensors were all connected, and I should do this right away, very important, blah blah blah...$660 please!" So I went back to the dealer I had recently bought the car from and asked them about it, and when they opened up my car to install new parts there, the mechanic brought me outside to have a look and showed me that not only were the sensor and harness still there, but they were the original parts, perfectly intact and working just fine! Heritage hyundai were rude and unresponsive when I confronted them with the fact that I saw their lie with my own eyes, and that they had just tried to scam me out of almost $700 for absolutely nothing!!! I advise anyone going there to at the very least get a 2nd opinion on ANY work they tell you needs to be done, but ideally STAY AWAY from this dealership, they are [non-permissible content removed]!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great experience
byon 01/05/2015
other than the time that was spent for the purchase to be completed everything else was great. Ibrahim and Jason were professional and helpful and I got a good deal. I definitely recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience Buying a Used Car
byon 12/14/2014
I recently worked with Ibrahim Kassim to purchase a certified pre-owned vehicle from Heritage Hyundai. Being a young woman by myself in a new city, and this being the first time buying a vehicle on my own, I was wary my first day walking into the dealership. Ibrahim is professional and friendly, and made me feel at ease. He was able to help me locate a car that satisfied my rather extensive list of requirements, and I feel that Heritage asks a fair price for their vehicles. A colleague initially recommended Heritage Hyundai to me, and after working with them, I have the impression that they are an honest dealership. I am very happy with my vehicle and the (first-time) car buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Car Buying Experience EVER!
byon 12/02/2014
I purchased a 2015 Elantra 2 weeks ago. Usually the process of purchasing a new vehicle is tedious and full of aggravation but not this time. I knew I wanted an Elantra I just hadn't settled on the color. I was looking for a new 2014 but ended up with a 2015 and I am really glad I did. I LOVE LOVE LOVE my Elantra! I am a VERY savvy shopper and had done all my research before asking for a quote. I belong to a credit union and knew the invoice price of the vehicle and the package I wanted. I also did my research on my trade value. I sent a request for a quote through Edmunds, I got responses from four dealers. Sam Lee from Heritage sent an email and then gave me a call. I told him what I was looking for and after a brief conversation with him and Scott (the dealership manager), we settled on a price. They didn't have the color I wanted on the lot but they got in there within an hour of my test drive. So...from a phone call, to a test drive, to driving away with my brand new car was 24 hours. No haggling, no stress, and no aggravation! Not only would I recommend this dealership but I know where I will be going when it is time to trade in my Elantra and buy a new Hyundai, Heritage! Thanks Sam & Scott! Tracy R.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience
byon 10/01/2014
La Toya F my sales rep. did everything to make my buying experience a pleasure. The Hyndai Genesis I purchased has meet all my expectations as did the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleasant Experience
byon 09/01/2014
I was looking for a car i do not like pushy sales people. Walked in told them what i wanted they said that a strange request. The person i dealt with was Miss B. She was very understanding and very helpful. I would buy another car from this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Praises for Perfection
byon 08/26/2014
I had a wonderful truck buying experience with Bruce C. He listened to my desires and catered to my needs. He was very professional and informative. He gave me a tutorial about my vehicle, which eased my anxiety. I really appreciate everything the folks at Heritage did for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
1 Comments