Customer Reviews of Heritage Hyundai Towson
Review type:
Friendly, helpful, and patient
Sales experience
by 2waterway on 07/30/2015Fantastic sales person at heritage was very helpful and pleasant to do business with . Dealership went the extra mile to get deal done.Greetings 2waterway! Thank you for stopping by Heritage Hyundai Towson. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. Please don't hesitate to contact us should you have any questions! We would be happy to lend our support. Thanks so much, Heritage Hyundai Towson
Great buying experience
by David2dogs on 07/22/2015I got to Heritage Hyundai through Trucar. I was promptly contacted by Tom Hamme, the salesman, we made an appointment I met with him, made the deal, and got the car the next day. He called me the day after I got the car to see if I needed… help with anything. Tom performed very professionally and made the experience a pleasant one.Hi David2dogs - Heritage Hyundai Towson would like to congratulate you on your new vehicle! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again David2dogs and have a great day.
Purchasing a car made easy
by mikey1213 on 07/21/2015I have purchased many vehicles over the years and the purchase of my new Hyundai Elantra was the easiest and smoothest purchase I have made. Our salesman Bruce Curtis and the staff did a great job.Thank you mikey1213 for the positive feedback. We are happy to hear that your car buying experience was a great one! As you settle in to your new Hyundai Elantra, please do not hesitate to stop by for a regular checkup. Thanks again mikey1213 and have a wonderful day!
Great service!
by Dim13kin on 07/08/2015I bought a new car from Ibrahim and he was a great sales person. Answered all my questions and was able to process everything efficiently!Thanks for the positive feedback Dim13kin! We look forward to working with you again soon! Happy driving!
Great car buying experience.
by jasons3 on 07/06/2015I had a great time working with Lisa. They made the whole car buying experience easy and straight forward. I love my car and I look forward to driving it all the time. I'll definitely go back to Heritage for future purchases.We are so happy to hear that, jasons3! That is exactly how car buying should be! Come back and see us again soon at Heritage Hyundai Towson!
Good experience at Heritage Hyundai in Towson
by dmac6469 on 07/06/2015My husband and I recently visited Heritage Hyundai in Towson for the first time. We gad a pleasant, no pressure experience and love our new Sante Fe Sport. Matt was very knowledgeable.Thank you dmac6469 for the positive feedback. We are pleased to hear that your car buying experience was a great one and we will certainly share your feedback with Matt. As you settle in to your new Hyundai Santa Fe Sport, please do not hesitate to stop by for a regular checkup! Thank you again dmac6469 and have a great day.
Bristol Jordan
by LaToyaJones7 on 04/27/2015I had the sheer pleasure of being serviced by Bristol Jordan, who was an absolute delight to work with. I received exceptional customer care and all of my requests were honored in the closing process for my car. I would totally recommend… anyone who is in search of a fun & hassle-free car buying experience to seek Bristol out, you will find a vehicle you love without feeling hustled.Good morning! Heritage Hyundai Towson would like to personally thank you for taking the time to write this extremely positive review. We encourage you to Like us on Facebook so you may catch our in-store specials. Thank you, and be sure to visit us soon!
excellent
by Evie1keyon on 04/14/2015Bristol was amazing. I told him what I want and how much of a payment I can pay...He made it happen. ..Hello Evie1keyon, Heritage Hyundai Towson would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Bristol and the team! Thank you again for your review.
Awesome Experience
by justg1 on 03/06/2015Bristol Jordan is the man! If you want a stress free easy car buying experience then look no further than Heritage Hyundai. I've literally never come across such a good car buying experience in my life. It's unfortunate that I'll be moving… by next summer or I'd be a Heritage customer for life!Hello justg1, Heritage Hyundai Towson would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Bristol Jordan and the team! Thank you again for your review.
A fantastic experience!
by friendsofcp on 03/07/2015I visited Heritage Hyundai for the first time today, and it was the best experience I've had at a car dealership. I had done a lot of online research, so I knew which vehicle I wanted to test drive. Stan greeted me when I entered, and… asked a few questions about what I was looking for. When he understood which vehicle and options I was interested in, he took me to look at one, then we went for a drive. The car was all I'd hoped it would be, so I said I was ready to move forward. At no time was I pressured by Stan or Randy, the Business Manager, with any sort of hard sell. They wanted to make sure that I got the car that I wanted and at a price I was comfortable with. After asking about my credit status, I was presented with 3 options of downpayment with 3 different payment terms for each (48-, 60-, and 72-month) and was asked which looked like the best fit. I then went to the Business Manager's office and filled out paperwork while Stan made sure the car had been cleaned (we had snow yesterday) and was otherwise ready to go. He also helped me contact my insurer to make the needed changes, showed me every feature of the car we hadn't covered in the test drive, and then I was on my way!Friendsofcp- Thank you for your encouraging review of Heritage Hyundai Towson. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Heritage Hyundai Towson
Had a Great Experience
by SteveLilley on 03/05/2015I have nothing but positive things to say about both Ibrahim Kassim and about the dealership in general. I was helped right away, the service was excellent, all of my questions were answered and I walked away with a reliable vehicle that… will hopefully be with me for the next many years.Thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new Hyundai! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again and have a great day.
The Best Car Buying Experience Ever
by nichole5 on 03/05/2015I brought my new 2015 Hyundai Elantra on last Friday, the salesman who assisted me was Bristol Jordan and he was very friendly, professional and he explained in great detail the process from start to finish and i have to say that i was very… happy with my purchase. I am going to refer all of my friends and family members to him.Heritage Hyundai Towson is delighted to hear that your car buying experience was a memorable one! We are also pleased that Bristol Jordan was able to assist you with your new Hyundai purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.
First Car
by DonBran on 03/02/2015Bought my first car a few days ago and I must say it was the easiest and most stress free experience thanks to Bristol Jordan. He was extremely helpful throughout the process and I left feeling satisfied and happy with my purchase.Hello DonBran, Heritage Hyundai Towson would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Bristol Jordan and the team! Thank you again for your review.
Awesome experience!!
by ARawlinson on 02/20/2015My experience with Jennifer Cahill was awesome. She is so friendly!! Unlike other car salesmen she gave me her opinion on certain cars I was interested in. I didn't feel like she was just trying to make a sale and that she really cared… about me being happy with my decision. Buying a car is a long process and she made it as speedy as possible. She even cleaned my old car out for me AND took my old tags back to the MVA for me. She went above and beyond and I would recommend her and Heritage Hyundai of Towson over again.Good morning! In response to your review, I want to take the time to thank you for praising our dealership. Heritage Hyundai Towson works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. Please dont hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!
First time leasing
by Styng3r on 01/26/2015getting my car at heritage it's an awesome experience. When i entry at the dealer lisa greeted me and made me comfortable, She offer something to eat or drink long the way getting my car... nice expereince, I got my 2015 Veloster turbo[non-permissible content removed]
by Merfy on 01/18/2015I took my new used 2014 Hyundai Accent in to them because my mechanic said the problem he saw should be under warranty and to take it to a dealer. My "advisor", Wilbur Maurath, came back and said that the original problem was not a problem,… but, (and this is directly off of my invoice), "SIDE DOOR AIRBAG SENSOR MISSING....EVIDENCE OF BODY WORK ON DOOR/SENSOR NOT INSTALLED NOR IS WIRING HARNESS CORRECT FOR SENSOR HOOK UP". Mr. Maurath told me that this may mean none of my airbags would work, as the sensors were all connected, and I should do this right away, very important, blah blah blah...$660 please!" So I went back to the dealer I had recently bought the car from and asked them about it, and when they opened up my car to install new parts there, the mechanic brought me outside to have a look and showed me that not only were the sensor and harness still there, but they were the original parts, perfectly intact and working just fine! Heritage hyundai were rude and unresponsive when I confronted them with the fact that I saw their lie with my own eyes, and that they had just tried to scam me out of almost $700 for absolutely nothing!!! I advise anyone going there to at the very least get a 2nd opinion on ANY work they tell you needs to be done, but ideally STAY AWAY from this dealership, they are [non-permissible content removed]!Meredith, Thank you for your feedback about Heritage Hyundai Towson. We are sorry to hear you were disappointed during your recent visit to our Service Department. When we tested the airbag sensors on your vehicle, there was no communication between them as indicated by the code printed. Communication between these sensors is vital for the airbags to be connected and working properly. We apologize if this reasoning was not effectively communicated but we recommended these replacements to ensure the safety of you and your vehicle. In these types of situations, we must replace the wiring instead of only repairing. If we can be of any further assistance, or if you have additional concerns or questions, please do not hesitate to contact our Service Manager, Matthew Grubb, at mgrubb@mileone.com or 443-846-0815. Thank you.
Great experience
by Mohammad_J on 01/05/2015other than the time that was spent for the purchase to be completed everything else was great. Ibrahim and Jason were professional and helpful and I got a good deal. I definitely recommend this dealership.Thank you for your complimentary feedback of Heritage Hyundai Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
Great Experience Buying a Used Car
by ans2 on 12/14/2014I recently worked with Ibrahim Kassim to purchase a certified pre-owned vehicle from Heritage Hyundai. Being a young woman by myself in a new city, and this being the first time buying a vehicle on my own, I was wary my first day walking… into the dealership. Ibrahim is professional and friendly, and made me feel at ease. He was able to help me locate a car that satisfied my rather extensive list of requirements, and I feel that Heritage asks a fair price for their vehicles. A colleague initially recommended Heritage Hyundai to me, and after working with them, I have the impression that they are an honest dealership. I am very happy with my vehicle and the (first-time) car buying experience.Thank you for your encouraging review of Heritage Hyundai Towson! We are particularly grateful for any positive feedback, but a response like yours truly motivates our team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much!
Best Car Buying Experience EVER!
by ladyblues49 on 12/02/2014I purchased a 2015 Elantra 2 weeks ago. Usually the process of purchasing a new vehicle is tedious and full of aggravation but not this time. I knew I wanted an Elantra I just hadn't settled on the color. I was looking for a new 2014… but ended up with a 2015 and I am really glad I did. I LOVE LOVE LOVE my Elantra! I am a VERY savvy shopper and had done all my research before asking for a quote. I belong to a credit union and knew the invoice price of the vehicle and the package I wanted. I also did my research on my trade value. I sent a request for a quote through Edmunds, I got responses from four dealers. Sam Lee from Heritage sent an email and then gave me a call. I told him what I was looking for and after a brief conversation with him and Scott (the dealership manager), we settled on a price. They didn't have the color I wanted on the lot but they got in there within an hour of my test drive. So...from a phone call, to a test drive, to driving away with my brand new car was 24 hours. No haggling, no stress, and no aggravation! Not only would I recommend this dealership but I know where I will be going when it is time to trade in my Elantra and buy a new Hyundai, Heritage! Thanks Sam & Scott! Tracy R.Thank you for your heartfelt response ladyblues49. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Sam Lee and Scott lead you to your new 2015 Hyundai Elantra, and we will certainly share your feedback with them. Please do not hesitate to call or pop back in to see us at Heritage Hyundai Towson. Thank you again ladyblues49 and have a great day! www.facebook.com/heritagehyundaitowson
Great buying experience
by doctorc4 on 10/01/2014La Toya F my sales rep. did everything to make my buying experience a pleasure. The Hyndai Genesis I purchased has meet all my expectations as did the dealership.Pleasant Experience
by pleased14 on 09/01/2014I was looking for a car i do not like pushy sales people. Walked in told them what i wanted they said that a strange request. The person i dealt with was Miss B. She was very understanding and very helpful. I would buy another car from this… dealership.
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Hyundai Towson so helpful in the purchase of your new vehicle.
by Kiara Dou on 12/28/2024