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Heritage Hyundai Towson


801 York Rd, Towson, MD 21204 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
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Written by Merfy on 01/18/2015

I took my new used 2014 Hyundai Accent in to them because my mechanic said the problem he saw should be under warranty and to take it to a dealer. My "advisor", Wilbur Maurath, came back and said that the original problem was not a problem, but, (and this is directly off of my invoice), "SIDE DOOR AIRBAG SENSOR MISSING....EVIDENCE OF BODY WORK ON DOOR/SENSOR NOT INSTALLED NOR IS WIRING HARNESS CORRECT FOR SENSOR HOOK UP". Mr. Maurath told me that this may mean none of my airbags would work, as the sensors were all connected, and I should do this right away, very important, blah blah blah...$660 please!" So I went back to the dealer I had recently bought the car from and asked them about it, and when they opened up my car to install new parts there, the mechanic brought me outside to have a look and showed me that not only were the sensor and harness still there, but they were the original parts, perfectly intact and working just fine! Heritage hyundai were rude and unresponsive when I confronted them with the fact that I saw their lie with my own eyes, and that they had just tried to scam me out of almost $700 for absolutely nothing!!! I advise anyone going there to at the very least get a 2nd opinion on ANY work they tell you needs to be done, but ideally STAY AWAY from this dealership, they are [non-permissible content removed]!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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mileone on 01/20/2015
Dealer Response
Meredith, Thank you for your feedback about Heritage Hyundai Towson. We are sorry to hear you were disappointed during your recent visit to our Service Department. When we tested the airbag sensors on your vehicle, there was no communication between them as indicated by the code printed. Communication between these sensors is vital for the airbags to be connected and working properly. We apologize if this reasoning was not effectively communicated but we recommended these replacements to ensure the safety of you and your vehicle. In these types of situations, we must replace the wiring instead of only repairing. If we can be of any further assistance, or if you have additional concerns or questions, please do not hesitate to contact our Service Manager, Matthew Grubb, at mgrubb@mileone.com or 443-846-0815. Thank you.
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