Awarded 2014, 2015, 2016, 2017, 2018

BMW of Silver Spring

Awarded 2014, 2015, 2016, 2017, 2018
Today 7:30 AM - 9:00 PM
Closed Now
Sunday
closed
Monday
7:30 AM - 9:00 PM
Tuesday
7:30 AM - 9:00 PM
Wednesday
7:30 AM - 9:00 PM
Thursday
7:30 AM - 9:00 PM
Friday
7:30 AM - 9:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of BMW of Silver Spring

5.0
Overall Rating
(111)
Recommend: Yes (111) No (0)
Write a review: Sales | Service
sales Rating

Excellent service

byShawn133on 09/18/2018

Andy Alexis was my sales person and he was excellent. Very knowledgeable, patient and he went above and beyond to make sure I left with my new car very happy. And I did!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
398 Reviews
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sales Rating

Excellent service

byShawn133on 09/18/2018

Andy Alexis was my sales person and he was excellent. Very knowledgeable, patient and he went above and beyond to make sure I left with my new car very happy. And I did!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent

byYang1111on 09/18/2018

I worked with Len Familant for my third lease from the same dealership. Comparing with all BMW dealers in the area, I found silver spring BMW always has the best price and service in the last four years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Andy Alexis - Sales Review

byMelbaSanderson 09/14/2018

When you walk into this dealership you immediately feel the warm, family-like environment. You’re greeted as you walk through the door, and everyone is so helpful. Andy Alexis has been my salesman for the past 8 years, and assisted me with all four of my leases. Andy knows exactly what I like and works on my deals as hard as he can to please me. He’s very personable, and knowledgeable and my experience is so stress-free. He does all the research and footwork before I get there so that I’m not in the dealership for hours and I really appreciate his respect of my time. On my most recent visit to go into my next lease I had the pleasure of meeting and working with Andy’s son, Andy Jr., chip off the old block! What a team! They make me feel more like family than a client. Andy is s superb salesman!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

great service, great deal!

bythebmwmanon 09/06/2018

It my pleasure to write this review. I am very particular when selecting a vehicle. I researched every aspect of the car before coming to the dealer. I thought I knew what I wanted -- as a matter of fact, I was SURE I did. I found a New 2018 X6 that had everything I wanted. the folks at BMW of SS really know what they are doing. After careful review of my needs, they found me an even better deal in a 2019 X6 with features I hadn't imagined. Ron worked with me for weeks as I decided how to proceed. He stayed late, past his time off to assist me. This is service beyond expectations. And the team approach was evident. Ron even recruited his manager Joanna to research accessories that i wanted. My model wasn't compatible with the desired accessories, but Joanna still spent a great deal of time attempting to make it happen. I really felt like I was important and my purchase mattered. This, for me, is why I will now be bringing my car to be serviced here as well. I am a loyal BMW customer, and this is my second X6. I moved from NJ where I had my first experience with an amazing BMW dealer/ service department. Since moving to MARYLAND, I have not received service anywhere near as good as BMW of Mount Laurel New Jersey - until now!!. If your looking for an amazing BMW experience i highly endorse THIS dealer. And no - they didn't pay me to give this review!!!! (But I will accept any monetary gifts they offer, lol)

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

David Davila - awesome.

byBMWX6driveron 09/04/2018

This was my 3rd BMW purchase at BMW of Silver Spring. My client advisor, David Davila, provide us with great sevice, was very polite and attentive to our needs. He was very knowledgeable and took the time to explain the features of our X6. I will continue to conduct business at this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

BMW Silver Spring: Last bastion of civil, hassle-free negotiations!

byNew_BMW_M240ixon 08/31/2018

Silver Spring BMW was by no means the nearest dealership near me but my experience with Senior Client Advisor Andy Alexis – who consistently went above and beyond, providing outstanding customer service -- made it more than worth my while to drive there! Andy is far and away the most exceptional representative of BMW bar none! As soon as I meet him after scheduling an appointment online to test drive a 430ix convertible, I felt like he was a trusted, old friend. He wasn’t pushy, he spent considerable time helping me explore all of my options, and he has a fantastic sense of humor to boot! In the end, he helped me come to the conclusion that I would be better served (and happier) with a zippy M240ix convertible. When there wasn’t one readily available with the options I sought, he helped track one down in Massachusetts and get it to me in a matter of days. Unlike other BMW dealerships I have visited in the DC Metro area, BMW of Silver Spring doesn’t deal in manipulative ploys or high-pressure sales gimmicks. Quite the contrary. Andy Alexis proved that BMW of Silver Spring may be the last bastion of hassle-free, civil, relaxed negotiations where you’ll gain complete peace of mind in knowing that you got the best car for the best deal. And what’s more priceless than that? Andy Alexis. I can’t recommend him more highly. This isn’t my first BMW, but I have never been happier with a car purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Karen Herbert is awesome!!

byAlksmithon 08/30/2018

Karen did a great job helping me find a perfect car - 2018 320 Xi that met my needs. She was very courteous and professional throughout the whole car buying process. She is awesome indeed!! Anita S.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Car Buying Experience

byTAS1234on 08/30/2018

I was pleasantly surprised by my experience at this dealership. Andy Alexis was so super helpful and patient with me... I was not the easiest customer by far and I rushed the process but he got it done. I would highly recommend him to anyone looking to purchase a BMW!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Successful first car buying experience

bytestaklon 08/29/2018

The overall process of buying my first car went smoothly with the help of Karen (sales) and Andrew (finance). We made the initial contact with the dealership about finding a loaner X1 and Karen was prompt and helpful in finding one that fit my needs. She followed up in a timely manner and provided all the information needed so I could make an informed decision on the car. She also was patient with answering all our questions and helped explain the features in the car when we came back to pick it up.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

5.0 Star Rating

byJaniceJon 08/28/2018

5.0 star rating 8/28/2018 I visited two other BMW locations and chose to purchase my X6 at BMW Silver Spring. My advisor Andy Alexis was patient, courteous and knowledgeable about the cars and made the car buying experience a pleasant one. It was worth driving from Mount Airy. I have also referred my brother in law to BMW of Silver Spring because of Andy's service. Thank you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Experience

bySAVX52016on 08/21/2018

I had a fantastic experience working with Karen at BMW Silver Spring. My experience with this dealership continues to be the best! Thank you, Karen!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Another Satisfied Customer

byTheCarbuyeron 08/19/2018

Karen Herbert is awesome! Not only is she very friendly and knowledgeable, she is a wonderful listener who has the ability to ask relevant and precise questions in order to quickly understand the needs/goals/personality of the car buyer. Providing outstanding customer service is obviously her focus, and she goes above and beyond what is expected - in my case, promptly returning my numerous telephone calls to her on both the day of the car sale, and throughout the day on the day before; e-mailing relevant information that allowed me to select a car prior to my arrival at the dealership; and patiently providing detailed answers to my questions, ensuring she addressed all of my concerns prior to my car purchase. I was first pleasantly exposed to BMW of Silver Spring a few years ago while stationed at a military post in northern Virginia. At that time, I purchased my first BMW. Now, as a military retiree who continues to work and reside in Virginia, I would not think of buying a car from anywhere else. My experience with this dealership continues to be the best that I have ever experienced. Thank you, Karen!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Ron Askew made my day

by2mamboFeather3on 08/13/2018

Ron Askew was an excellent advocate for me and helped me get the deal I needed to get the car I really wanted. I never felt like he was trying to fast talk me. An all-around good guy. A heartfelt "thank you" to Ron.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Helpful, friendly, no pressure

byGillie14on 08/02/2018

Joanna and her team were incredibly helpful in advising me on how to close out a completed lease and purchase a pre-owned vehicle in the most cost-effective way. There was never any pressure and the entire experience was as stress free and easy as one could want. Great personal service. Highly recommended!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

I love my BMW i3!!!!!

bySrijita1on 07/22/2018

When I first arrived I was greeted kindly by Ron. I couldn't find the right i3 and I was not willing to pay an extra $400 for the color i don't don't even want. They offered to order the exact BMW i3 I wanted! which was amazing! Allen was also great at financing the vehicle. It was worth the 2 month wait! My husband and I had such a great experience he even bought a BMW x5 plug in.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

A dream come true....

byQlovely01on 07/21/2018

I worked with Karen. She was so cool and professional. I originally saw the car I wanted on a Saturday and wasn't sure if I should buy it. By Tuesday, I decided I wanted the car. Karen helped me get my car on her day off. It just so happened when I decided to purchase my car, it was Karen's day off. She made sure my purchase went smoothly. I really appreciate her. Thank you Karen

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Highly Recommended

byKforce21on 07/20/2018

We recently purchased an X3 from BMW of Silver Spring with David Davila as our sals consultant. His knowledge of the vehicles and the entire process surpasses all other salesmen that we have previously used. The rest of the staff including the finance and BMW genius were also great to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great experience

byMMMMMMMM3on 07/18/2018

Eric is professional and extremely knowledgeable. During our test drive, he was patient and showed us how to use the new features of the car. We were convinced that we wanted to purchase from Eric but took the individual order route. The process was simple and he kept us informed until we picked her up four months later. The purchasing process was easy with Eric and Anthony, we are very happy with our purchase and experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Superb Client Service

byBeriNdifonon 07/16/2018

It's exceedingly rare for a consultative sales professional to genuinely prioritize your objectives over closing a deal, and in doing so gain your trust for the long-term. I'm truly grateful to Mr. Overby for being candid, insightful, and highly intuitive in his recommendations. I'm a more knowledgeable client as a result, and I look forward to future purchases as well as making referrals to him within my network.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

Great car buying experience!

bySediamondon 07/15/2018

My client advisor is the best! Karen Herbert is in tune with her clients needs and goes above and beyond to meet their expectations. This is the second car I've purchased from her! She is knowledgeable and friendly and will go out of her way to put you in the BMW you want! If you're in the market for a new or CPO BMW, please ask for Karen!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

New Purchase

bySuki123on 07/06/2018

Worked with Ron Askew. It was a very positive experience. He was the only client advisor to come out and greet us in the parking area. With a handshake and a greeting, he immediately listened to what we wanted and proceeded to negotiate on our behalf. There was little going back and forth and we got the car we wanted. I would recommend Ron highly to anyone looking to purchase a car in Silver Spring.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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