Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Harold Shelby of BMW Silver Spring
by Evan Eidelberg on 04/15/2022I worked with Harold Shelby to purchase a 2022 BMW X4M Competition. I have never had such a great experience with a car salesman or car dealership in my 40 years on the planet. Harold was a genuinely nice, patient, fair and equitable sales… consultant. Having dealt with him only twice I can easily say I trust him and would happily go out of my way to recommend people to him. I work in an industry (wealth management) where being likable and trustworthy is absolutely essential to being successful so it is wonderful to have that reciprocated when I am on the buying side. Thanks again, Harold. Below is the email response I wrote to him upon receiving a thank you email from him: Harold, Thank you for the wonderful service. You are a patient man and I felt the entire transaction was fair, equitable, fast paced, and easy. You can reach out to me whenever you’d like and I will happily refer business to you as I come across it as I feel you are a genuinely nice guy and a trustworthy car salesman (which is a rare thing in your industry). I look forward to receiving the survey about you to give you high marks. Talk soon. Evan F EidelbergHello Evan, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Awesome new X7 from BMW Silver Spring!
by skyhawk44x on 04/05/2022I recently purchased an X7 from Nate Vitek. He was very professional, courteous, and helpful throughout the process. This is my 3rd vehicle from this dealership going back to 2016. I highly recommend you visit and ask for Nate. Thank… you for a smooth and stress free transaction.Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience to purchase my new car !
by Sue on 03/31/2022A special Thank You to Nate Vitek for his assistance to find my new X1. I love the car, thank you !Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Harold Shelby is an outstanding client advisor
by KennSusan on 03/30/2022Harold Shelby has been an outstanding client advisor in the purchase and delivery of our BMW 740e from BMW of Silver Spring. He facilitated and expedited our purchase and always was helpful, informative, responsive, and professional. He… answered our calls and texts immediately or very quickly, and Harold always came back with helpful information. We live in North Carolina, so our purchase involved shipping our car from Maryland to our home. That proved to be no problem at all for Harold. He handled the arrangements and shipment expeditiously and, at least for us, easily. Our BMW arrived in beautiful shape, expertly detailed, and just as Harold had stated. And it was fully gassed and fully charged thanks to Harold and BMW of Silver Spring. And on top of all that, Harold answered all of our detailed questions on the operation of the car and, furthermore, put us in contact with the BMW Genius to answer any further questions that might arise. We just can’t write enough positive things about Harold to do him justice. We highly recommend Harold Shelby as a client advisor, and the first person we will call for our next car will be Harold.Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Resourceful!
by Tricia on 03/29/2022Everyone I met at the dealership while I was buying a new car was friendly and helpful. When the car I ordered was stuck at the factory, they ordered it from another factory. if they hadn't i wouldn't be driving my new car today.Hello Tricia, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Lonnie Overby is the Man!!
by Lavonnie on 03/28/2022I had a fabulous experience purchasing my BMW from Lonnie Overby! He was friendly, attentive, and made me feel like a valued customer. I would 100% recommend him to family and friends. I have no complaints!Hi Lavonnie, thank you so much for your positive comments about BMW of Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!
Great service
by Supreeth S on 03/26/2022I truly enjoyed working with Nate,sales advisor at BMW Silver Spring. Nate gave us multiple options, clearly explaining the intricacies between the models. He allowed me and my wife to test drive multiple vehicles before we could finalize… on what we liked. Gen, business manager, helped sort out finances and explained all the packages available for maintenance. Thank you for your service.Hi, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!
Nate Vitek is the Man
by Kevin on 03/08/2022Purchased a 2022 BMX X3 M40i from Nate Vitek. It was a very easy transaction through and through. We purchased the car through a company, which can sometimes be tricky at dealerships. Not with these guys! They made everything easy and… hassle-free.Hello Kevin, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Enjoyed my experience at BMW of Silver Spring
by Rodney on 03/01/2022Lonnie Overby was outstanding to work with and very attentive and patient in showing me potential options for the purchase of a BMW 5-series sedan. His knowledge is unsurpassed and it was a pleasure to conduct the test drives with him. i… highly recommend Lonnie for your BMW vehicle needs!Hi Rodney, thank you for your positive review. We're glad to hear that you found our staff Lonnie here at BMW of Silver Spring so helpful in the purchase of your new vehicle. Thanks again for the recommendation, and have an amazing day!
Totally professional staff made leasing a breeze.
by Djohnston on 02/12/2022This dealership is made up of friendly and professional people. My salesman, Harold Shelby, could not be friendlier or more helpful. He treated me as I would expect to be treated by a top notch dealership, and he is good to his word. If he… says he will do something, including returning your call, he does it. Even though I live in Texas I get better treatment and a better deal than I can in Houston. This is the second time I have dealt with BMW of Silver Spring. When my lease is up I expect to return. Thank you Harold, and thank you BMW of Silver Spring for making my experience a great one to remember.Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
BMW of Silver Spring is the best!
by Ryan P on 02/07/2022BMW of Silver Spring set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Nate Vitek was responsive extremely knowledgeable, not only about the vehicle itself but in walking me… through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction were unparalleled- going above and beyond in every aspect!Hi Ryan, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
BMW of Silver Spring does it again!
by Tom O on 02/07/2022To say that I was extremely please with my experience at BMW of Silver Spring, and my sales associate, Scott Sohn, would be a massive understatement. This is the second vehicle purchase my family has made at the dealership and our… experience has only gotten better! Scott took the time to ensure that I was in the right vehicle and went out of his way to accommodate my schedule to make sure that our transaction was successful. The process of purchasing was made easy with Scott's thorough and clear explanations and the financing team's excellent job making sure that I had the right coverage for my vehicle, and the most advantageous financing plan. At no point did the experience even resemble the high-pressure environment most of us come to expect from car dealerships, and instead I left feeling respected and as though my interests had been heard and fully taken care of. 5/5 for BMW of Silver Spring and Scott Sohn himself!Hello Tom, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buying a BMW Made Easy
by Kevin on 02/02/2022I am extremely pleased with my experience at BMW of Silver Spring. I worked with Nate Vitek and he was very helpful and answered all my questions. I ended up custom ordering a BMW X5 xDrive45e and couldn't be happier with the vehicle.Hi Kevin, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Absolute Best Dealership in DMV
by Annie B on 02/01/2022Tae (sales) and Pedro (finance) were outstanding. They were both efficient, helpful, friendly and transparent. What a delight and surprise after dealing with other dealers in the area over the past 12-15 years. I highly recommend them both… and wish I had gone there for my six previous BMWs!!Hi Annie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Silver Spring!
Great Purchase Experience
by Stafford Thompson Jr on 02/01/2022I purchased a 2021 BMW 750i from BMW of Silver Springs in October of 2021. The experience was fantastic. Harold Shelby was my salesperson and he is the best. He walked me through the entire process virtually. He helped me secure a… reasonably priced transport company to deliver the car to my door (I live in NC). We were able to negotiate price, sign paper work, pay for the car and get it delivered in 7 days. I am really pleased with the experience. I highly recommend Harold Shelby and BMW Silver Springs.Hi Stafford, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Extra Efforts Go a Long Way. Thank you Mr. Aaron
by Glen B on 01/31/2022Extra Effort goes a long way. I'd like to thank the staff at this location as their teamwork and efforts resolved a BIG hiccup in our continued purchase of the M5. A special THANK YOU goes to Mr. Aaron and his EXTRA EFFORTS to close and… get the documents signed as he was able to keep us smiling and happy with our purchase of the M5. Thank you for all your Extra Efforts.Hi Glen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Harold Shelby is the Guy!!
by Mike Roland on 01/27/2022I have just bought my 3rd X5 from Silver Springs BMW (1st car from Silver Springs BMW). My salesman was Harold Shelby and did a fantastic job during my visit. Harold didn't make any promises or didn't misguide in anyway! He was straight… forward and got me the best deal he could without all the usual car selling craziness. I would highly recommend Harold to anyone that is in the market for a new or used BMW. I sincerely hope Silver Springs BMW leadership reads this and hold Harold in the highest regards!!Found My Ideal X5
by Pierre on 01/08/20221/5/22 - I randomly browse the website and found my ideal X5 in consideration of trading the one I currently have; I didn't think I was going to actually go through with it, or qualify for what I found, but I filled out the user friendly… inquiry form and forgot about it. 1/6/22 - I get a prompt and pleasant call from Harold Shelby, a Client Advisor, who scheduled me to come in for a test drive and to see what could be done... long story short... I got the truck I wanted and had a great time in the process! Harold had all the patience with me and my own indecisiveness. He was GREAT at assisting me with this round of car buying: answering a million questions, providing viable and relevant alternative options (at my request) and being transparent with the entire process - which in car buying is CLEARLY IMPORTANT! Additionally, the finance manager, Aaron DeVane swiftly and efficiently processed my application and secured the best loan option for me. I greatly appreciated this overall experience from the courtesy, professionalism, knowledge, and optimal customer service provided by both Mr. Shelby and Mr. DeVane. BMW of Silver Spring CONTINUES to earn this customer's loyalty and business! Thanks yall!Hi Pierre, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope you continue to choose us for all your automotive needs! Take care!
Buying a X3
by Akash on 01/06/2022My wife and I were in the market for a new SUV and had come into BMW Silver Spring looking at what options were currently available given the ongoing supply chain constraints. Nate worked with us to help custom build our vehicle and we were… able to get the car within 30 days of putting in the order. We had a great experience and look forward to purchasing our next BMW from here.Hello Akash, congratulations on your new vehicle and thank you so much for your feedback! Our team member Nate will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Have a great day!
Great experience buying with Nate Vitek!
by Joe Fontenot on 12/30/2021Nate Vitek made my experience buying an x3 m40i easy, quick, and effortless. By far the best experience buying a car that I have every had!Hi Joe, we're happy you found our staff Nate to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
The best new car buying experience I've ever had.
by Joshua Kolchins on 12/29/2021I've been dreaming of a BMW 5-Series for many years. After an unpleasant experience with folks at another BMW dealership in Montgomery County, and on the recommendation of a friend, I came to Silver Spring. The customer service, the level… of professionalism, transparency, and the friendliness of the salesman, Nate Vitek and the Sales Manager, Max Moyer, were well beyond anything I expected. These guys are pros and they'll treat you very well. I highly recommend BMW of Silver Spring.Hello Joshua, thanks for your great review, and for giving our dealership such a high star rating! Our team will be very happy to hear about your kind words and wonderful feedback! If you have any additional needs or questions, we will be more than happy to assist you! Have a great day!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025