Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
I highly recommend Ron Askew
by Patty on 04/25/2021I cannot recommend Ron Askew more. He was thorough, made sure our used car was in perfect condition and most importantly he is honest. He was the first person we saw when we went in for our first test drive. He wasn't there when we went… back the next day. The sales person we tried to make a deal with wouldn't negotiate enough so we left. Ron followed up and made us a good deal. When we went to buy it, there were a few things we needed addressed. He hustled to get everything done and when we were ready to leave our car was in perfect condition. If you find a car you like at this dealer, make sure to ask for Ron.Best Experience Ever!
by Chantal on 04/23/2021I had the best car buying experience at BMW of Silver Spring!! I WOULD HIGHLY RECOMMEND purchasing a car from here! Everyone was so helpful, kind, funny, and willing to do anything to be accommodating!Hi, Chantal, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Nate and Pedro were wonderful
by Cat Torres on 04/20/2021We had a great experience with everyone we worked with when we purchased both our cars from this dealership.Nate our sales rep and Pedro who helped with financing were knowledgeable and friendly. Zero pressure tactics and nothing but… patience and customer care.Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great Experience
by John D on 04/18/2021Ron Askew did a phenomenal job and his manager Joanna was fantasticHello John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Don’t buy their certified used cars
by Ali on 04/17/2021I wouldn’t recommend buying a car from BMW in silver spring. It is the worst experience I had. After I bought the car, I found out it doesn’t have floor carpet then they had to mail it to me. They didn’t have the car manual ready nor the… second key. They had to mail it to me as well. When the key arrived, it wasn’t working. In less than 2 weeks of buying the car before even putting gas in it, the engine light came on. I live more than an hour away and now I have to take it for service and it hasn’t been even driven since it was purchased. It is supposed to be a certified car. I wouldn’t recommend their certified used cars based on my experience.Mr. Ali, Thank you for your feedback and for your communication with our Pre Owned Manager. As discussed, when you return from traveling, we will get the car in the shop and address the concern. You are correct, a CPO car does come with floor mats, two keys, and manuals. However, when you took delivery late in the evening, after our normal business hours, the staff working didn’t have access to the 2nd key and manuals. I do apologize for the inconvenience and we made sure to promptly supply those to you after delivery. We look forward to hearing from you when you return. If you have any further concerns please contact our General Manager, Matt Dolesh, at 301-679-4375 or mdolesh@mileone.com.
A+ Experience
by Kevin on 04/03/2021Found the right car and had to drive a bit, but our salesman Nate was great and it was a quick and painless experience. Would definitely buy from both Nate and this dealer again! A+Hi Kevin, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
All I can say is WOW! My new favorite dealership!
by J Kelly on 03/30/2021One of the best car buying experience I've ever had! Ron Askew provided top tier customer services. I described my driving style and laid out my needs... Ron took with from there. This was a very smooth and pleasing transaction. Highly… recommended!!! Without question I walked out with a big smile, plus a new car! Ron nailed it!Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care! Take care!
Best dealership experience!
by Dee on 03/17/2021My experience at BMW Silver Spring was by far the best car dealer experience that I have ever had AND I got to walk away with a car that I absolutely love! Karen Herbert was the absolute best! She is so professional, her customer service… goes above and beyond and she made sure I got the car I wanted and a good deal at the same time. If you're looking for a new car, go to BMW Silver Spring, you won't regret it! Ask for Karen!Hi Dee, we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Great experience at BMW of Silver Spring!
by S Felrice on 03/14/2021Everyone at the dealership was very helpful but Ron Askew my sales advisor was the best. He was knowledgeable, patient and great to work with throughout the whole process. Gem in financing was very helpful as well. I would recommend this… dealership to family and friends.Hi, thank you for your kind review; we are happy to pass along your comments to Ron here at BMW of Silver Spring! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Amazing Service and Care
by Mikel Brand Oliver on 03/08/2021updated 03/15/2021My experience with Nate and Max was superb! Nate is personable, knowledgeable, and showed genuine interest in my wants and needs for a new car. He was transparent and took the time to walk through possible options to meet my needs. I highly… recommend Nate's service and Max's care for anyone looking for salesmen who will honor and value their investment.Hello Mikel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW Silver Spring 5 Stars
by cgary on 03/02/2021updated 03/08/2021I had a great experience working with Harold from BMW Silver Spring. He worked diligently with me to get the car that I wanted and was always available to respond to any questions that I had. He got me a great deal and his caring demeanor… is a big reason why I decided to get my car from BMW of Silver Spring.Love my new X3
by Imani on 02/23/2021updated 03/02/2021My experience at BMW of silver spring was amazing. I worked with Roberto and he was amazing. he made sure i got an amazing deal and answered all my questions honestly no matter what time of day I asked them lol. When i first reached out… about a certain car i was just looking however he turned me into a buyer he was not pushy about the sale and understood certain concerns i had about price and features. I would recommend him if you are looking for a honest car salesman for an amazing price. Thanks again!In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!
I got a great deal
by Walter on 02/28/2021I had a very pleasing experience. Ron and his team made me feel comfortable and answered all my questions. Most importantly, I got a great deal. Did not expect that, honestly. Very happy.Walter, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Happy wife happy life ;)
by MylifeasDawn on 02/28/2021As times are a little bit more challenging there are certain difficulties expected. However, we had the greatest experience that we believe is just the beginning. We were very impressed with our team and their integrity, professionalism and… patience.., overall exceptional customer care from beginning to end. A Dream team for sure. I’m so happy (and so is my husband..,happy wife happy life ;)) Here’s the deal, you’re going to spend money somewhere .., we suggest with our dream team at BMW of Silver Spring the overall experience was simply exception!! A special thank you to Lonnie! A special thank you to Gen! And a special acknowledgement to Sheriff!! #Dreamteam!!!!Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Happy customer
by Karen Herbert was great sale on 02/26/2021Karen Herbert was a great salesperson. She was attentive, accommodating and patient. I did not want to come inside the showroom because of COVID concerns and she was very understanding and accomplished the entire process on line and outside… in the parking lot. She even contacted me on a Thursday while she was on vacation to let me know my vehicle had just come in, and that she was making arrangements for me to pick it up immediately upon her return on Monday. She also made sure the finance person contacted me so payment and paperwork could be completed efficiently. I would recommend her and BMW Silver Spring to anyone who is looking to purchase a BMW.Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review about Karen. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Review on Ron Askew
by Ron Askew on 02/26/2021Very helpful, patient and understanding to our needs and requirements. We believe he tried to get us the best deal for us as well as BMW.He made us feel comfortable.Congratulations on your new vehicle, Ron! If you have any additional questions about your new car, we will be more than happy to assist you! Safe travels!
High standards for customer service!
by SportsCarFan on 02/24/2021I contacted Harold Shelby about a pre-owned car. Harold was professional, friendly, and most importantly, Harold is a man of his word: He promised the car would be cleaned and out front of the dealership and it was. Paperwork and… negotiations handled swiftly and efficiently. Harold filled the car with gas, installed permanent license plates, and gave me a handsome gift. I would buy again from BMW of Silver Spring. I’ve already recommended Harold to a co-worker looking for a new BMW.We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Great car buying experience
by Art on 02/23/2021My wife and I just had probably the best car buying experience ever. All thanks to our client advisor, Mr Harold Shelby. Harold was very patient, understanding, and very supportive of our decisions from beginning to end. He listens (!), he… provides suggestions, and he really means it when he says we’ll make it work. Harold did an exceptional job for us! I highly recommend this dealership and all its staff who helped us purchase a new BMW X2 for my wife. We will definitely be coming back here for another BMW when time comes.Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Great Experience
by SH13A on 02/22/2021My experience with BMW Silver Spring was great! Karen Herbet is the best! She is amazing and makes the process really smooth. She provides great customer service and made sure I got the perfect vehicle to suit my needs. If you go to BMW… Silver Spring, ask for Karen!Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help. Safe travels!
Great experience at BMW of Silver Spring with Dave Strassman
by A Root on 02/16/2021Dave Strassman was an absolute pleasure to work with to buy my new car. From start to finish, he was extremely knowledgeable, friendly, patient and straight-forward. Anyone looking to buy a BMW should reach out to Dave at BMW of Silver… Spring.Thank you so much for your positive comments about BMW of Silver Spring! If you have any further questions, please give us a call. We're always happy to help!
Thank you, Harold Shelby!
by Erica M on 02/16/2021My experience at BMW of Silver Spring is by far one of the best experiences I've had at a car dealership! My client advisor, Harold Shelby was so incredibly patient, kind, understanding and knowledgeable. In the past I have walked away from… other dealerships feeling pressured to make a decision on a vehicle I expressed interest in, but thankfully that was not my experience at BMW of Silver Spring. I took my time making my decision and felt fully supported by Harold along the way. He gave me the space and time I needed to feel confident in my final decision which I am extremely grateful for. I highly recommend this dealership and I look forward to continuing a relationship with them in the future.Erica, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025