Customer Reviews of Heritage Toyota Owings Mills
Review type:
Great experience
Thanks Aydan
by Israel Ramirez on 07/26/2025Second time coming in to Heritage Toyota to purchase a vehicle. Purchased a new 2018 Toyota Corolla back in 2018. So when it was time to purchase another vehicle there was only one place to check. Met with Aydan looking to purchase a used… car. He was extremely helpful and answered all our questions. Took all the time in the world to show us every car available in our budget. We are supremely happy with our 2021 Mazda CX-5 Touring. Definitely recommend this dealership and salesman as they are very honest and upfront.Hi Israel, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great experience
by Lokesh on 07/31/2025Will Butler has been really helpful with my process of taking new Camry home. He's very understanding, and hard working. We really appreciate his cooperation and quick services, he was very patient all along the way even though things took… a little more time. We would highly recommend him, if you are looking for a great car with good costumer service! Thank you for that Will!Hi Lokesh, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Buy a car from a beautiful person
by Janice on 07/25/2025It was a wonderful experience with dealing with Jennifer who was amazing, sweet, helpful, and kind in every way. She answered all of our questions with a smile. This dealership was great in every way!!Janice, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Thanks Will!
by A on 06/11/2025We had a positive experience at Heritage Toyota. Thanks Will and everyone else who helped us purchase our new car!Congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Mr. Fuller for the Win!
by Hassan Fuller on 04/05/2025⭐⭐⭐⭐⭐ Outstanding Experience with Hassan Fuller at Heritage Toyota Owings Mills I cannot say enough great things about my experience working with Hassan Fuller at Heritage Toyota Owings Mills. From start to finish, every part of the… process was smooth, stress-free, and honestly enjoyable—yes, enjoyable—thanks to Hassan’s outstanding professionalism and personality. Customer Service: ⭐⭐⭐⭐⭐ Hassan was incredibly kind, approachable, and genuinely cared about helping me find the right vehicle. He wasn’t just trying to make a sale—he was truly interested in what would work best for my needs and lifestyle. Knowledge & Communication: ⭐⭐⭐⭐⭐ Hassan is extremely knowledgeable and took the time to explain every detail, answer all my questions, and walk me through my options. He made sure I fully understood the features of the car and the terms of the deal without ever being pushy. Transparency & Trustworthiness: ⭐⭐⭐⭐⭐ It’s rare to find someone so genuine in the car business. I always felt like I was getting honest, upfront information. Hassan was clear about pricing, options, and timelines, and kept me in the loop the entire time. Ease of Process: ⭐⭐⭐⭐⭐ From test driving to paperwork, everything was seamless. Hassan made the whole process efficient and even enjoyable. He handled everything with professionalism and a great attitude. Overall Experience: ⭐⭐⭐⭐⭐ If you’re in the market for a car, do yourself a favor and ask for Hassan Fuller. He delivers a level of service that goes above and beyond expectations. I drove away with a great vehicle and total peace of mind, thanks to him. Highly recommend—5 stars across the board!Hello Hassan, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Heritage Toyota Owings Mills was fantastic!
by Robert on 03/12/2025updated 03/19/2025Living in Arizona, I searched nationwide for a 2025 Tundra and found only about eight dealerships that had exactly what I wanted. Initially, Owings Mills was low on my list due to distance, but they quickly became my top choice. Ron Siegel… was outstanding as he went above and beyond to make the process seamless. The pricing was excellent, with no endless back-and-forth negotiations. From the start, both Ron Siegel and his manager, Marcus Robinson, were completely transparent about my unique situation. When I flew to Maryland, Ron personally picked up my child and myself from the airport and had the vehicle detailed, fueled, and ready to go upon arrival at the dealership. The entire process was efficient, and the team was incredibly respectful of my time. I can’t say enough good things about Ron Siegel and the Heritage Toyota Owings Mills team. I’m truly grateful for the experience and would highly recommend them to anyone in the market for a new or used vehicle!Hi Robert, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Honest Aydan
by Legendintheflash on 02/27/2025updated 03/05/2025⭐⭐⭐⭐⭐ I had an outstanding experience with Aydan Brown at Toyota Owings Mills! From the moment I walked in, he was professional, knowledgeable, and genuinely invested in helping me find the right vehicle. He took the time to understand my… needs and made the entire process smooth and stress-free. If you’re looking for someone who truly cares about their customers, Aydan is the person to see. Highly recommendHi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Rob Steiner was very personable & patient
by Crystal on 02/27/2025Evander was fantastic at sealing the dealHi Crystal, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Aydan is the best!
by Grace on 02/21/2025I recently had the pleasure of working with Aydan, and I can't say enough about the fantastic experience I had. From the moment I walked into the dealership, Aydan made me feel welcome and comfortable. He was incredibly knowledgeable about… the different car models and took the time to understand my needs and preferences. Aydan's professionalism and dedication to customer satisfaction were evident throughout the entire process. He was patient, answered all my questions, and never made me feel rushed or pressured. He went above and beyond to ensure I got the best deal possible and even followed up after the purchase to make sure everything was going well with my new car.Hi Grace, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Owings Mills so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Dealership Rating
by Jackie on 01/09/2024We recently had the pleasure of purchasing our new car, a Rav4 Hybrid XSE, from Heritage Toyota, and we couldn't be more thrilled with the entire experience. Our deepest gratitude goes to Katie Harold for her outstanding salesmanship who… made the entire process truly extraordinary! She made our experience and car shopping a very special experience.Hi Jackie, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience with Katie!
by KLMG on 06/24/2023We had a great experience buying a vehicle at Heritage Toyota of Owings Mills, specifically from our salesperson, Katie Harold. She made the experience so much more enjoyable, compared to typical car buying experiences; she was so… knowledgeable, friendly, and moved the process along. We were very happy we had the opportunity to work with Katie!Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Amazing Dealership!
by DodgeWolf on 11/01/2022This dealership is amazing and I'll explain why. The associates are all extremely friendly and professional. You walk in and you know you're gonna be taken care of promptly and with a smile. They sold my girl her car and let me just say… that it was the best experience to date for her. The Store Manager John went above and beyond to get her the best deal. He worked with her and made sure that she was 100% satisfied. His persistence to guarantee the best deal is extremely appreciated. It's rare you go into a dealership and feel so comfortable. John is always ready and attentive to any concerns and that is rare these days. Lamont (probably spelled it wrong, sorry). Is always there with a smile and an eagerness to assist. He also assisted in my girl getting the best car and was right there for any questions she had. You never feel like you're annoying him, he instantly gives you his undivided attention. Lamont holds every car sold here with a high standard, even preowned. There is no discrimination or judgment, just passion, and honesty. I feel very comfortable going to him and my girl does too and that means the world to me. Financing is efficient and she takes her time making sure everything is correct. She explains things simply and makes everyone feel welcomed in her office. I think her name is Erika. I could be wrong and I'll adjust it later. My memory is bad. Anyway. This is an extremely inviting dealership, their inventory is large, reps ready to help you no matter which door you go through. Huge shout out to these guys. Thanks for getting my girl in her amazing Camry! The next dream is the Tundra! If I wasn't a Dodge girl, this dealership could switch me to a Toyota. I'm kidding, but seriously, thank you again!Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
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by Bill on 10/24/2022John Kim, the general manager, is terribly rude, bossy and arrogant. His sales manager cheated. Chris told me again and again that he would give me a better price than listed on a promotional email to me if I went to his store when I asked… him about his price over the phone. I told him it would take me 1 and a half hours to get to his store, so I did not want to waste my time if his price was not better. He kept promising his price and refused to give me the price over the phone. After I got to the store, Chris was not available, so John Kim talked with me. He told me the price but it's higher than the list price. I told him what Chris promised me and I wanted Chris to apologize to me. John Kim refused to ask Chris to come and asked us to leave, otherwise he would call the police.Hi Bill. Thank you for taking the time to review Heritage Toyota Owings Mills. We work hard to provide all customers with an exceptional experience and we sincerely apologize as it appears this did not occur. Our Regional Sales Director, Daniel Matysek, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Daniel directly at dmatysek@mileone.com or 410.818.2218 ext. 44300 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.
Bradley was with me every step of the way
by Mark in Eugene on 08/30/2022I just bought a (used) car, at a distance, from this dealership. Bradley was with me every step of the way, and made the process feel safe and thorough. The car arrived in immaculate condition, and at a good price. These guys provided… everything I could've asked for.Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Wonderful car buying experience
by MK on 05/31/2022I bought a Toyota Corolla Hatchback at Owings Mills Toyota and everyone there was very helpful from beginning to end. Hassad was my sales person and he was very polite, answered all my questions. I got a good price on my car and when I go… to buy another, I will contact them first.Congratulations on your new vehicle! We're happy you found our staff to be so supportive during your experience here at Heritage Toyota Owings Mills. Thank you so much for your feedback! We hope you have a great day!
Arbaz Needs A Raise
by Alicia W on 04/08/2022Arbaz provided me with the best support and intel when it came to choosing the right vehicle. He was polite, empathetic, and all around a joy to work with. He loves his job and it’s shows in his work ethic. He need a raise!Hi Alicia, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Owings Mills. Safe travels!
Great Dealership!!
by Beggeldi O on 04/05/2022Best Toyota dealer I ever seen in USA. First of all I want to thanks Mr. Brain Park for his help, he did great job with finding this car for me and doing all necessary documentation jobs. Everything was completed on time and my family is… happy now. If i would plan to purchase my second Toyota i definitely will visit this place. They gave me good deal for this hot car and offered me good trade in price for my old Toyota Highlander. Great job, thanks everyone.Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Excellent Dealership!
by Dee Melendez on 03/26/2022My experience buying my new 2022 Toyota Rav4, Hybrid was a pleasure. Joey Cheng was an outstanding sales professional. Bought the vehicle while still on a ship inbound from Japan. Joey kept us updated on where and when the vehicle would… come in. Didn't wait long. The SUV was beautiful and prepped nicely. My financing was handled by Stephanie and let me tell you, she went above and beyond to get me an awesome deal. I especially loved the support that Toyota showed to the Ukraine Country. My Prayers go out to all caught in this Crisis. Heritage Toyota in Owings Mills has got a customer for life.Hello Dee, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Owings Mills. We hope you continue to choose us for all your automotive needs! Take care!
Honesty on Display
by VivJ on 08/26/2021Today I brought my car in for a service appointment. The light had come on indicating service was needed, I thought. Initially, I saw low tire pressure and charging system. I put air in tires, and made an appointment. Eric Tossman, the… service agent spoke with me, went to the car and went to check the car. The service light was on, but I could once again see my pedometer. Eric told me the purpose of the light and I told him that I would not need an oil change for another 2,000 miles as indicated on the sticker. Mr. Tossman could have sent my car in for “anything “ and charged me $$$, but he was honest. I did not owe anything. He reset the reminder Yes, this is detailed but I want to share my experience. This gentleman was kind and honest. Heritage is fortunate to have him on their staff.Happy Customer
by Marvin De Velde on 01/31/2021updated 02/08/2021Evon Green is a fantastic salesman. When I visited the dealership, his friendly greeting and smile was very welcoming. In addition, he was very patient and understanding in helping me to find the best deal possible for me. I felt as though… he was not just looking for another sale, but was willing to listen and work with me in order to meet my needs. He also went the extra mile to follow up with me after I purchased the car to see how I was enjoying the new car. Evon really demonstrated customer service in a very high and professional manner that makes me conclude that he is an excellent salesman.CPO on edmunds, not CPO at dealership
by Do not trust CPO price on 12/17/2020They've got cars posted on edmunds claiming they are certified pre-owned, but when you negotiate OTD price, they add $1495 to certify it to the price posted on edmunds. Refuse to itemize their offers during negotiation as well
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi Lokesh, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
by Roman Brooks on 07/31/2025