Customer Reviews of Heritage Subaru
Review type:
Purchased my dream car
2013 Subaru Forester purchase 2/25/13
by jmartinc on 03/12/2013updated 05/28/2025We bought our first Subaru last week. Like the car but most liked the buying experience from Jamila J., Sale Consultant and Gordon M., Manager. Gave us very competitive pricing but still treated us 1st Class all the way.Hi Jmartinc. Heritage Subaru Owings Mills would like to congratulate you on your new Subaru! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Outback as you settle in, please dont hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us! [HTML removed]
Excellent sales experience
by shadowchaser on 06/09/2013updated 05/28/2025Melissa L. was professional, more than pleasant, and straight with me from beginning to end. She went the extra mile to find me exactly the car I wanted. Whereas other dealers said the color/options I wanted in my car were just not… available anywhere in the area, Melissa had someone drive the car I wanted in from Virginia! I had very competitive pricing from other dealers. I started with a low price from USAA/American Express/Zag and ended up well below that price! Melissa met and significantly exceeded the discount from other quotes I had received. I was well under the Edmunds truevalue. After one visit to the dealer, we did everything by email. No running back and forth to the manager etc. No games. She gave me my trade in value BEFORE we negotiated on the car and the value was above the predicted value by edmunds. Then we did our negotiation.. They definitely didn't do the game of giving with one hand and taking away with the other. Melissa was a class act. We are extremely happy with this purchase!Thank you for your heartfelt response shadowchaser. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Melissa L. lead you to your new vehicle, and we will certainly share your feedback with her. Please do not hesitate to call or pop back in to see us at Heritage Subaru of Owings Mills. Thank you again shadowchaser and have a great day! [HTML removed]
Very straight forward
by familyauto on 12/29/2013updated 05/28/2025Got an internet quote and honored price. Got the car with specs as desired. No hard sales on additional items. Professional.Thank you familyauto for taking the time to review us! Heritage Subaru of Owings Mills strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback familyauto. [HTML removed]
Return Customer Since 2009
by maeubank on 04/08/2013updated 05/28/2025I have continued to return to Heritage Subaru since purchasing my first Subaru in 2009. The service center always delivers quality service - on time.maeubank - Thank you so much for your kind comments. Heritage VW - Subaru of Owings Mills is pleased to hear that your service experience with us is always a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again maeubank for the highly praised review. [HTML removed]
Customer Friendly Service
by markobyte on 04/06/2013updated 05/28/2025I've used this dealership for all of my routine service since buying the car there. I can make appointments on line; there is a shuttle service that takes me to work and back again. My service advisor, Harry, is always available and… helpful. Work is done when promised and at the quoted price. So far, I have not had to return the car for rework. I am very pleased.Thanks for the positive feedback markobyte! Its always a pleasure servicing your vehicle and we would be happy to help with any future vehicle needs. We encourage you to Like us on Facebook to stay abreast of news and monthly service specials as it would be great to see you again soon. Heritage VW - Subaru of Owings Mills would like to genuinely thank you for taking your time to share your experience with us. Happy driving! [HTML removed]
Superb Experience
by Catherine21030 on 03/11/2013updated 05/28/2025I purchased my first Subaru several days ago at Heritage and had a great experience. The sales staff were wonderful - I was able to get a sales price that I was comfortable with, as well as excellent financing and a reasonable deal on my… trade-in. Doc did an excellent job helping me to understand different aspects of my car, including setting up my phone with Bluetooth. They were great!Good morning Catherine. In response to your review, I want to take the time to thank you for praising our dealership. Edit this listing Heritage Subaru Owings Mills works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that youve provided us with exceptional positive feedback. Please dont hesitate to call or stop in anytime should you need any further services. Thank you again Catherine and have a great day!
Third time's a charm-Best buying experience ever on my 3rd Subaru!
by subieluv4life on 02/05/2013updated 05/28/2025I had a 2009 Subaru WRX Sedan with 118,000 miles on and 2 more years worth of car payments left. I also had just received a promotion at work that would add extra drive time on my commute. Looking at the required maintenance on my current… vehicle, and realizing what it takes to maintain a performance car, I knew I had to look at getting a more practical vehicle that would support my new lifestyle. I did my research, knew what I owed, what the value of my current vehicle was, and what I was looking for. I wanted a new black Subaru Outback 2.5i with a 6 speed manual transmission and started looking on-line at the dealerships in my area. I was shocked to find that my potential new car was at Heratige Subaru and quickly asked for an on-line quote. Literally minutes later, I received and email from Heratige's facilitator, Greg F., that he would call me as soon as he had access to a computer. I was limited on time and getting ready to leave for work and after soft responses to my inquiries from other dealerships in the area, I didn't think much of it. Per his word, I got the call from Greg immediately~ no need for an on-line quote! I felt as though he listened to my needs, knew that I was a returning Subaru customer and was candid and prompt in scheduling an appointment with me to come in that worked for my schedule. Upon arrival to the dealership, I was impressed with their inventory. I had scoured other dealer's selection and didn't feel they had enough of what I might be interested in. I was greeted by Greg who quickly introduced me to quite possibly the sweetest and most respectful sales person I've ever had~ Bob F. Bob was calm and no pressure. He took my information, listened to my needs, and already had everything lined up for me to test-drive the car. After driving WRXs for 7 years, I knew I wanted to see how I would handle a different driving experience. He gave me ample time to drive the vehicle and took me on various terrain so I could see how it responded differently. I laughed when he joked that I was driving cautiously for his sake! I truly appreciated him letting me explore the handling and bigger body style, knowing that I've been in a WRX for so many years. I was sold! Bob never once tried to upgrade me or change my mind on anything. He treated me with the utmost respect in knowing that I was a returning Subaru customer, knew the brand, and that this Outback was what I wanted. He made my buying process seamless, easy, and absolutely stress-free. I was then turned over to the Finance/Business Manager for information about MileOne programs that may suit my needs. I regret that I don't have this gentleman's name to share, but he was fantastic. He took his time in explaining the various programs, how they would effect my monthly payments, what I was looking for in coverage based on my past maintenance experience, etc. Again, I never felt pressured to sign up for anything I didn't want or to over extend myself financially. I ended up with a plan that suited my needs, an amazing finance rate, a fair trade-in value on my current vehicle, and an incredible deal on my new car. I work in the customer service industry and my expectations are extremely high based on the level of service that I strive for in my day to day business so I expect nothing but the best in my personal dealings. The Heratige Subaru team delivered on every front! I am a Subaru owner for life~ that's a given, but the quality of service I received, the absolute respect I got as a returning customer, the amazing inventory, and the overall buying experience at Heratige Subaru will always be a landmark for me in excellence. Bravo to the team at Heratige Subaru Owings Mills! Sincerely~ SubieLover4LifeHi subieluv4life. Heritage Subaru Owings Mills would like to congratulate you on your new Subaru ! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Outback as you settle in, please dont hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!
Dealership Review
by JMR08 on 12/11/2013updated 05/28/2025Second experience buying a subaru from this dealership. Staff is friendly and very customer service orientedThank you for your earnest response JMR08. We appreciate your feedback and will be sure to share your encouraging thoughts with the team! If you should have any further questions or want a little more insight on your Subaru, please dont hesitate contact us! We would love to work with you again soon. [HTML removed]
2012 Subaru Outback
by ken170 on 05/09/2012updated 05/28/2025I submitted a request thru Edmunds and received an e-mail and phone call within an hour. The salesman, Harvery Pollack, gave me a very good quote on the phone and I visited shortly thereafter. After I picked out a car from inventory, we… agreed on a price which was the same as on the phone considering some minor differences in options. I then got an offer form my trade which was same as Kelly Blue Book but less than I was hoping for. We then agreed to split the difference on the trade and did the deal. The salesman was very low key and easy to deal with .... no pressure and honored all commitments.Hi Ken170. Heritage Subaru Owings Mills would like to congratulate you on your new 2012 Subaru Outback! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Outback as you settle in, please dont hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us! [HTML removed]
Buying a new car
by monkeyboy7 on 04/17/2014updated 05/28/2025I was not looking forward to buying a new car because I didn't want to be pressured. But I was pleasantly surprised as the salesmen at this site were helpful without being obnoxious. The gentleman who helped me was Mr. James M, a very nice… man who took his time helping me with my choice of car. He also was concerned that I know how to use the gauges and other new technology that came with the vehicle and even set up the bluetooth to my cell phone. I would highly recommend this dealership to any of my friends and would tell them to work with Mr. M.Good Job
by WhoNew on 02/18/2014updated 05/28/2025I did not get exactly what I wanted, but the final result was entirely good: no wasted time, no high pressure tactics, nothing mysterious, completely professional. I'm completely satisfied with the 2014 Impreza. no experience with… maintenance yet.Sad Buyer
by Sad_Buyer on 01/15/2014updated 05/28/2025This is a review of the Internet sales process and not service. Based on my experience, if you are trading in a car, don't come here. I ordered a new Subaru from Heritage and got quoted what I would say was a fair price, not a steal by… any means, but fair. When the car was delivered and I went to pick it up, I attempted to trade in my car. Unfortunately for Heritage Subaru, I had done my homework and had already gotten an appraisal earlier in the day. Heritage's "appraisal" of my trade was over $1100 LESS than Carmax's offer. Heritage's quote referenced a price from kbb as the source. More unfortunate to Heritage, I had done the kbb on my own already and their offer was $2500 less than kbb! What had been open and honest communication turned into being basically lied to. There was no appraisal of the vehicle, there was instead an appraisal of the deal. I was then told that basically when you factor in taxes, if you don't trade in a car you pay more tax, and so our deal is essentially the same or better than Carmax. While true, those extra tax dollars go to schools and roads, not a dealership's bonus check. If I hadn't ordered a specific car, I would walk tomorrow. If there is another Baltimore area Subaru dealer who can rescue this car from Heritage's lot and save me from further pain, please let me know.Robert A. While we appreciate your comments and concerns, we feel that there must have been some miscommunication between our sales staff and yourself. Your car was actually driven and appraised by our management staff. We determined the fair market value of your trade and that is the number that was given to you, which was below the other appraisal you received. We then showed you that with the tax savings you were receiving, that you were in fact getting more for your trade. While we did agree to sell you a car well below fair market value, we cannot agree to buy your trade for well above fair market value. I hope that this clears some things up for you. If not, please feel free to contact me at 410-363-8300 . Gordon March Gen Mgr. Heritage VW Subaru
Great emergency service on my Subaru
by mlv123 on 06/08/2013updated 05/28/2025My 2008 Subaru Outback with 120k had a belt break during the middle of my drive home from work. This caused the alternator to stop working, which eventually caused the engine to power off. I had the car towed to Heritage, and they diagnosed… and repaired the problem on the following day. I was very impressed with the timeliness of their service.Good morning mlv123! Thank you so much for your kind comments. Heritage Subaru of Owings Mills is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review. [HTML removed]
Professional and courteous
by DayBowBow on 03/14/2014updated 05/28/2025Sales associate, Catherine S., was helpful and patient with all of our questions throughout our search and sales process. The dealership made a reasonable offer on our trade-in, and walked us through the pricing very clearly. Very straight… forward.Good afternoon DayBowBow! Heritage Subaru Owings Mills would like to personally thank you for taking the time to write this extremely positive review. We encourage you to Like us on Facebook so you may catch our in-store specials. Thank you DayBowBow, and be sure to visit us soon! [HTML removed]
Email Purchase handled very well!
by hograssle on 03/01/2014updated 05/28/2025I recently went looking online for an Outback outfitted specifically as I wanted, and Heritage was one of 5 dealers in the US that had one on the lot. They provided me with very competitive pricing, and when I made the commitment to buy the… rest of the process was easy, easy! I'm a full day's drive away, and wasn't sure of when I'd pick up the car, so they immediately stored it safely away until my arrival. I decided to take the train there, and drive home ... the dealership helped with transportation for me on my arrival, and had everything prepared ... I was back on the road home in my new car in about an hour! Great service!Hograssle, thank you for your complimentary feedback of heritage Subaru Owings Mills. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us! [HTML removed]
New Car Purchase
by jmr08 on 05/05/2014updated 05/28/2025I previously bought a car from this dealership and was so impressed with their customer service I went back when I was ready to trade up for a different model. Bob F was so patient during the sale and provided great service.
Hi Cameron, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Beckett Adams on 11/20/2024