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Customer Reviews of Heritage Chrysler Dodge Jeep Ram Owings Mills
Review type:
Amazing!
by Kisha Adams on 01/31/2025
Review
A Five-Star Experience at Heritage Chrysler Dodge Jeep Ram (MileOne)!
Let me start by saying—WOW! My experience at Heritage Chrysler Dodge Jeep Ram (MileOne) was absolutely unforgettable. From the moment I walked in to the moment I… drove away in my brand-new Jeep Wrangler, I was treated with the utmost care, professionalism, and efficiency.
Unlike other dealerships where you’re stuck for hours negotiating back and forth, the team at Heritage made the process seamless and stress-free. They left no stone unturned, ensuring I got exactly what I wanted and making sure every detail was perfect. I traded in my previous Jeep Wrangler, which I had always serviced at Heritage, and they once again exceeded my expectations in every way!
A special shoutout to Nina, my incredible salesperson, and Chris, the outstanding manager, who truly went above and beyond to make this deal happen. Their dedication, honesty, and kindness made me feel like family—not just another customer. There was no pressure, no gimmicks, just pure professionalism and genuine care.
This was my third Jeep Wrangler, and thanks to Nina and Chris, I fell in love all over again! I left the dealership knowing I made the best decision, got the perfect deal, and was taken care of from start to finish.
I cannot recommend Heritage Chrysler Dodge Jeep Ram enough. If you’re looking for an honest, professional, and truly exceptional car-buying experience, this is the place to go!
Kudos to the entire team—especially Nina and Chris—for making this experience one I will never forget. THANK YOU for everything!
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The following reviews are more than two years old. They are not included in the overall rating.
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Your car buying experience should start and end here!
by robertalonso on 02/28/2013updated 08/05/2025I wish to share with you the excellent service provided by Steve G. and the entire team at Heritage Jeep in Owings Mills. I have never seen such a focus on customer service before, and am still amazed by how I was treated. Some background… – My last new car purchase was a 2002 Jeep Liberty Limited from a CarMax dealer in Orlando. That buying experience was great due to the “no haggle” approach to pricing that CarMax employed for both new and used vehicles. I hate haggling over pricing, which is why I dread shopping for a new car. I was considering either a Ford Escape or a Jeep Patriot for my next car purchase. A visit to the Baltimore Auto Show on Sunday, February 10th settled the issue for me – I wanted a Jeep Patriot Latitude. That evening, I went to the Jeep website to build my ideal model, and then looked for dealers near me that had what I wanted in stock. I found several, with one at my local Jeep dealer that I've used for my service work on my Liberty. I reached out to that dealership via email, and by Tuesday I thought we settled on a price for what I wanted. When I showed up at that dealership that evening, the car that was discussed was not on their lot, and the agreed upon price was not being honored. I felt that this was a “bait and switch” deal. I walked out of that dealership disappointed. Wednesday afternoon, I contacted Heritage Jeep through their website, as they also had a model that met my criteria. Within 20 minutes, Steve G. called me to discuss the car. He took the time to understand what I was really looking for, what my key features were, and discussed some of the options I inquired about. He also reviewed what rebates I was eligible for, and within an hour called me back with a firm price for the Patriot. The price was in line with my expectations based on my research, and we quickly agreed to the sale. There was one hitch to closing the deal – I was home sick from work and wasn't able to make it up to the dealership until Friday to complete the sale. This was not a problem for Steve. He arranged for the vehicle to be delivered to my home that same evening. This may not seem like a big deal but I live in Glen Burnie and the dealership is in Owings Mills, about 25 miles away. Plus, it had started to snow! I did not expect this to happen as quickly as it did, nor for the dealership to deliver the vehicle to my home. This just goes to show you the focus that Steve and Heritage Jeep puts on customer service. Although I had arranged my own financing, Steve made me aware of an additional rebate that I was eligible for by using one of Jeep's preferred financing companies. Having an excellent credit rating, and an extremely low rate from my bank, I was hesitant to have my credit checked again in such a short period of time for fear of what damage it might do to my rating, knowing that their rate would probably be higher than the rate I got on my own. After discussing it further, I agreed to pursue the additional rebate. The rate that came back was slightly higher than what I arranged. However, as another sign of excellent customer service, the Heritage team stepped in to get that financing to match my rate. Ken G., the General Manager, went to bat for me on this, and thus making me eligible for the additional rebate. Overall, I was blown away by my car buying experience at Heritage Jeep. Steve G. treated me fairly, listened to my needs, and went out of his way to take care of me. This is the culture that Ken G. instills in his team, as demonstrated by him getting my interest rate matched. I would highly recommend Heritage Jeep in Owings Mills for your next car purchase. Steve G. and Ken G. know how to treat customers right!Greetings Robertalonso! Thank you for stopping by Heritage Chrysler Dodge Jeep Ram Owings Mills. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon! [HTML removed]
Outstanding Service
by eromer1 on 01/28/2014updated 08/05/2025I just traded in my Chrysler and bought a new Chrysler Town and Country.. The whole process was a great experience from the moment I walked through the door. I am extremely happy with the new purchase and equally happy with the fair trade… value i was given. I would highly recommend Joe Perry at Heritage MileOne Chrysler Jeep Dodge in Owings Mills, MD. Ask for Joe P. He was a true professional and made this buying experience easy and hassle free.
About our dealership
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi Kisha, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
by Paige Mason on 02/04/2025