Koons Kia of Owings Mills
Customer Reviews of Koons Kia of Owings Mills
Review type:
Good Experience
by FJ on 02/15/2025Professional and Fast Service.Incomplete service, not once, twice
by Unhappy on 02/12/2024If you are looking for a tire rotation, look somewhere else. Twice within 7 months dropped my car for an oil change and tire rotation, in both cases their technicians did not rotate tires, despite claiming and charging for a service. Not… good.We're sorry to read about your experience with our tire rotation service. This is not the level of quality we aim for, and it's clear that we've fallen short in this instance. We'd appreciate the opportunity to make things right, so please reach out when you have a moment. Thank you, Ron Howard - General Manager - 443-471-2750
Not accountable for anything
by Karlyn on 08/29/2023Came to this dealership as recommended. They supposedly fixed the engine issue. Less than a year later here we go again. Why wasn’t the in warranty. It’s less than a year. Jay continued to blame me for the oil changes but the bigger… issue was for what they worked on. Diagnostic paid just to tell me the same thing they told me last year and said they would fix it. Not that it would continue to come back. Not there is a major engine issue. I’m paying for carnote… insurance… rental out of pocket and now repairs. But no one cares until you stop making car paymentsKarlyn, I'm really sorry to hear about your experience. It's important that our customers feel they can trust the work we do and it sounds like this wasn't the case for you. We'd appreciate an opportunity to discuss this further with you directly so we can better understand what happened here and see how best we can assist moving forward. Please reach out at your earliest convenience. Thank you, Ron Howard - General Manager - 443-471-2750
Service Department horrible
by Antwan Wilson on 07/04/2023Koons Kia new Service Department is byfar the worst experience I've ever had in the 9yrs I've been taking my 2014 Optima and wife 2021 Telluride there for service. I dropped my off my 2014 Optima on May 26, 2023 for a locked up engine and… bad starter which I told Greg the service writer when dropping off. It took the service writer Greg almost 2 weeks to reach out to me only after I call several times. Once Greg called me back after almost 2 weeks and told me my engine was locked up, he then needed me to provide all of my service records, which I told Greg, Koons should have all my service record because Koons has always serviced my car for the life of me having this vehicle. Greg refused to look for my old service records because the records was in boxes in their archive room. Which I then had to take my services record to him just so Kia could warranty my engine.I requested a loaner vehicle or a rental vehicle which I never recieved up to when I picked up my car 6 weeks later on June 30, 2023. I was charged 3 hrs of labor to diagnose and replace a starter which I told the service writer was wrong with it when I dropped it off on May 26th. Greg the service writer would never call me to update me on my car, I would call and Greg would never answer or would have the person answering the phone to tell me that he would have to call me back and never would. I eventually had to call and get updates from the service manager. While the tech was installing the new engine he broke the fuel injector which delayed the completion of my car by two weeks, when I never received a rental or loaner the entire time my car was in the shop. When I picked up my car on June 30, 2023 it was brought up to me super dirty with stuff and pieces of flowers from trees stuck to my car. The tech left dirty rags and 11 bolts on my back seat. My car had a oil, greasy and gas smell to it on the inside. My front bumper lower grill was pushed in, front license plate was bent up and paint damage to the lower bumper from the machine the tech used to push my car into the shop with. This is the worst experience I've ever had with this service department and will no longer be taking my vehicles back to Koons Kia for service, they have lost a customer for life. I brought this 2014 Optima off their show room floor and a 2021 Telluride.Antwan, I'm truly sorry for the experience you had working with our team. This is not the level of service we strive to provide our guests, and I sincerely apologize for any inconvenience caused. I understand that we have lost your business, but I assure you that we will use this feedback to improve our practices moving forward. If there is anything more we can do to assist you or anything else you would like to share, please don't hesitate to reach out to me directly. Thank you, Ron Howard - General Manager - 443-471-2750
Koons Kia Service - flee as fast as you can
by JP on 06/08/2023Our Kia Sedona started having the oil pressure indicator come on/go off intermittently in the dash, then started leaking oil. Setup appointment for 5/31 to fix the oil pressure switch leak issue and also apply the anti-theft update - 2… warranty items only, nothing else. When making the appointment, spoke to a service advisor who stated it would take about 3 hours for these 2 items - could either wait for it or drop it off. Dropped off 5/31 7:40 am, handed the warranty documents to service advisor, who handed them back and stated something about a $160 diagnostic fee for the oil pressure switch issue if ends up not being that. The document specifically states Kia will diagnose the cause for free - no stipulations. Advisor said would know something by end of day. Heard nothing - ended up having to call many times. Every time I called service, could hear it transfer 3 times and keep ringing until get to message to leave voicemail. Left several messages over days and never got any call back. Nobody ever initiated a call to me for an update. Learned you basically have to call main number, then hit 0 (not a menu option) when menu options start to get anyone to talk to, then ask for transfer. They had vehicle 4 days and only did the anti theft update. Only time ever heard from "advisor", Greg, was 3rd day after I called yet again and girl took name/number on post-it note, put in middle of his monitor so he couldn't avoid. Then he would only text. Eventually said they looked over vehicle (I didn't ask for any of that) and recommend $1500 of things to do. He lied about brakes, cabin air filter (brand new) and plugs (not needed or on service schedule for our mileage) - had service at my trustworthy mechanic 3 weeks earlier where they let me know brake measurements, replaced cabin filter, etc. After 4 days and they wouldn't give loaner, had to go pick up van on Saturday...couldn't wait any longer. Their own employees said certain problem employees (including Greg) that need to go. Got home, had to add oil (very low due to leak), checked cabin filter - brand new as I knew. They somehow lost inside glove box left clip when "looking things over". I spoke to service manager on following Monday and only way they'd do anything was to bring it back in. I asked for the glove box clip they lost and they won't even send that. Never another Kia - service and vehicles leave a lot to be desired. Places like this shouldn't even be in business.JP, we're very sorry to hear about the issues you experienced at our dealership. We strive to provide excellent service and communication, so it's disappointing to see that wasn't the case for you. It is never our intention to provide an incomplete service. Please feel free to contact me directly at your earliest convenience, so we can learn more about what happened and ensure that your experience improves going forward. Ron Howard - General Manager - 443-471-2750
Thanks for the kind words! We appreciate you taking the time to leave Koons Kia of Owings Mills a review, thank you!
by Koons Kia of Owings Mills on 02/17/2025