Koons Kia of Owings Mills

Our Kia Sedona started having the oil pressure indicator come on/go off intermittently in the dash, then started leaking oil. Setup appointment for 5/31 to fix the oil pressure switch leak issue and also apply the anti-theft update - 2 warranty items only, nothing else. When making the appointment, spoke to a service advisor who stated it would take about 3 hours for these 2 items - could either wait for it or drop it off. Dropped off 5/31 7:40 am, handed the warranty documents to service advisor, who handed them back and stated something about a $160 diagnostic fee for the oil pressure switch issue if ends up not being that. The document specifically states Kia will diagnose the cause for free - no stipulations. Advisor said would know something by end of day. Heard nothing - ended up having to call many times. Every time I called service, could hear it transfer 3 times and keep ringing until get to message to leave voicemail. Left several messages over days and never got any call back. Nobody ever initiated a call to me for an update. Learned you basically have to call main number, then hit 0 (not a menu option) when menu options start to get anyone to talk to, then ask for transfer. They had vehicle 4 days and only did the anti theft update. Only time ever heard from "advisor", Greg, was 3rd day after I called yet again and girl took name/number on post-it note, put in middle of his monitor so he couldn't avoid. Then he would only text. Eventually said they looked over vehicle (I didn't ask for any of that) and recommend $1500 of things to do. He lied about brakes, cabin air filter (brand new) and plugs (not needed or on service schedule for our mileage) - had service at my trustworthy mechanic 3 weeks earlier where they let me know brake measurements, replaced cabin filter, etc. After 4 days and they wouldn't give loaner, had to go pick up van on Saturday...couldn't wait any longer. Their own employees said certain problem employees (including Greg) that need to go. Got home, had to add oil (very low due to leak), checked cabin filter - brand new as I knew. They somehow lost inside glove box left clip when "looking things over". I spoke to service manager on following Monday and only way they'd do anything was to bring it back in. I asked for the glove box clip they lost and they won't even send that. Never another Kia - service and vehicles leave a lot to be desired. Places like this shouldn't even be in business.