Koons Kia of Owings Mills
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Customer Reviews of Koons Kia of Owings Mills
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14 sales reviews
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Oh No!
by Franny Rose on 05/25/2025The Sales Team was friendly, professional, and made me feel welcome from the start. They were courteous, knowledgeable, and created a positive experience—until the very end. Throughout my time there, I noticed a man giving me what can only… be described as the "elevator eyes," scanning me up and down in a way that felt uncomfortable and unprofessional. I initially brushed it off, assuming he couldn’t possibly be part of the dealership team. To my surprise, as I was preparing to finalize the purchase, the same man sat down across from me and introduced himself as the finance manager. Without any context or courtesy, he looked me over once again and bluntly asked, “Can you really afford this car?” The tone was gruff and condescending—completely at odds with the respectful treatment I’d received from the sales staff. I stated my bottom line clearly. He countered with a higher number. I responded calmly: “That’s fine—no deal.” I walked away, not because of the price, but because I refuse to spend my hard-earned money in an environment where I’m disrespected or demeaned. It’s unfortunate. The salespeople deserved better—they were excellent. But if this is the final interaction customers must endure before making a purchase, it’s no wonder many might walk away. No one wants to spend money in an atmosphere like that.Salesman will ghost you
by Robert on 11/09/2024One of the worst buying experience I have ever had. I had my windshield replaced on my brand new car and I didn't like it. My salesman Javon Page ghosted me after couple of days of selling me the car. Not surprising at all. Just don't… expect anything spectacular from this dealer. Just keep your expectations extremely low and you will have a great experience. Definitely never comimg back here. And I was going to buy another car. What a shame.Love my Sorento Hybrid
by R Cohen on 07/18/2024Javon Page --salesperson was very nice and a pleasure to deal with. Knows the product. Made switching over Kia connect from old car to new car simple ,easy and fast. Josh--- sales manager didn't play games. I knew what I wanted after… shopping around and he made the deal. It was a pleasure.Unhappy buyer.
by George Richardson on 02/27/2024Don't go car shopping late at night. A purchase may take 3-4 hours.At the end of the purchase, your tired and may make bad decisions. I was promised a refund on my purchase and it may take 4- 6 weeks by Stacey. It has been longer, still… waiting !George, this feedback is hard to receive and I'm sorry to learn about the delay in your refund. This is not typical of our process and we understand how frustrating this can be. We'd like to look into this for you right away - could you please reach out directly so we can assist? Thank you, Ron Howard - General Manager - 443-471-2750
Brand New 2024 Kia Sportage!
by Alexus Garnett on 02/26/2024My experience with the sales associate Tomas Wiedel was amazing. We’ve been in talks for a 2024 KIA for about 4 weeks and he constantly checked in on me. I let him know my situation and he made it happen once I was ready to come in to… visit. His communication is great and I didn’t feel like I was being “hassled” to get a car like how other dealerships treat you. I appreciate Tomas so much and also Jon Lefko who assisted with the financing portion. Both men really took care of me and I’m forever grateful. Thank you!!!!!Alexus, we're so glad to know that Tomas and Jon provided you with an amazing experience at Koons Kia of Owings Mills. We appreciate your kind words and are here for any future needs. Enjoy your new 2024 KIA!
salesman lied about car to get us to come look at it
by trisha on 01/19/2023We contacted dealer via website to ask if it was available and then they called us 4 times within 24 hours asking if we'd like to come look at it. We told them we didn't want to waste each others time and would only come if they would be… willing to lower price $750. The salesman said OK and then we drove there, did test drive and looked at car in detail. When we sat down to discuss paperwork he said the price was back to original sales price and they would not honor the price we had discussed and agreed to via text. They lied and mislead us to come look at the car under false pretenses. Then to make it worse - the next morning they lowered the asking price $250 so it was really only $500 difference! I would never go back here - many more honest dealerships nearby that don't treat customers like this! Shame on them!!Above and beyond
by Al Drechsel on 07/05/2022I recently purchased a vehicle from Peter who went above and beyond what I have ever experienced before. From the initial phone call I knew that this is where I would purchase my next car.Gary Tolentino was awesome
by Wendybrowneyes on 06/10/2017Gary was very helpful, respectful, and honest. The dealership held many cars of the model that I was looking for. I looked at them online and I didn't even need to drive a hour over there. Gary delivered the car to me and we did the… paperwork at my table. Thank you so much!Gary & Koons - Awesome!
by WillieJoe on 06/06/2017Quick Highlights: ------------------------ 1.) Actually flew in from Cleveland OH - to buy my new 2017 Kia Optima SX (with Tech Package) - Love it! 2.) Gary knows his cars, competition, and wants to make people happy in their new car… by treat people fairly. 3.) Every customer I met at Koons was happy and a return customer. -------------------------- Additional Info -------------------------- I actually live in Cleveland OH and took a flight to Baltimore to purchase my 2017 Kia Optima and drove back that night - felt a little crazy - but worth every moment spent and would do again. Koons had the right car at the best price. I looked all over Cleveland and couldn't find the car I wanted - and saw at first on the internet for an amazing price. When I called I spoke with Gary and he was forthright and mentioned this was with every discount possible - but after discussion - was still lower than I could find here in Cleveland. One word of advice if ever doing something like this over the phone and before ya buy a plane ticket is get the full price out the door - just to avoid any innocent misunderstandings. We did have a little misunderstanding but worked it out. Gary picked me up from the airport, had all the paperwork ready for me, car shined up for the test drive. He spent time making sure i understood all the features and how they worked. Very knowledgeable!! I also met about 4 customers at the dealership and every one was a return customer that said - they basically only deal with Koons and also had very high praise for Gary. One was learning how to use and install Android auto, others were in the wait room for service and very happy. Again - very impressed with Gary and Koons Kia - and would absolutely fly to Baltimore again to get a car (maybe make it a fun weekend though and see the inner harbor - ok next time :)!!!Gary is the best
by Shyrmayle on 05/31/2017Gary Tolentino has help me over and over again. I have brought 2 cars from Gary and each time he took his time and answered all of my question and I didn't feel rush. My sister has brought a car from Gary too. As long as he is here I will… continue to shop here. I will be back in a few months to get a car for my son. Gary is the best.purchase of a Kia
by babycat123 on 05/25/2017Gary Tolentino provide great assistance on helping me search for a Kia within my price range. He also gave me test drive on several to show the different features and safety that they provided. I was financed and riding home in my new… Kia in about 3 hours. The process was painless.. Thanks for the Great Service.Dishonest dealership
by rifle1111 on 02/22/20151. They quoted and agreed on one price. But changed the price when we were signing the papers for sales mva and bank. Ravens playoff game was on, we were in a hurry. And they purposely made us wait two hours before signing papers so that we… will not pay attention. They increased the price by $ 1200! Added other charges . We were rushing and did not pay attention. When next day we found out and called dealership , answer we got was very telling. The person derisively laughed at us and said" It is your fault! You should have checked it" If trusting your fellow human being is our fault then yes it was our fault. 2. They did not inform our insurance company to add car to our insurance. We kept on driving without insurance. On a hunch I called insurance company and found that dealership had not informed them! It could have been very expensive mistake 3. They do not give permanent license plate at time of sale and make you come back another time one week later. And then another two hours wait! 4. General unprofessional , sloppy, atmosphere. Sales people in jeans!Koons Kia is on my list of Top Dealers
by sallysmom on 10/22/2010I went online and priced out about 10 different Kia Fortes and Hyundai Elantras from area dealers since I was determined NOT to step foot in a dealership after having a horrible experience a few days prior. One of those dealers was… Koons Kia and Jeff Scott was the Sales Specialist. I HIGHLY recommend Jeff Scott and his ability to be a sincere and low pressure yet attentive salesman. Not only did he follow-up with me during the four days of my research, he did it without making me feel bad that I didn't have a definitive answer for him. My credit is not the greatest and my payments had to be in a range that I knew I could afford in the long term and Jeff didn't get aggravated with my deliberations. Koons Kia offered me a GREAT price on the exact 2010 Kia Forte that I was looking for. Easily $100 less a month than most of the other dealers in the area. If you are looking for a sales specialist and a dealer that offers a low stress car buying experience - I give my highest recommendation to Jeff Scott and his team at Koons Kia.I would do it again.
by lucky53 on 05/03/2011updated 06/01/2025I have purchase a number of cars over the years. I have never been to a dealership like this one. I never felt like I was being pressure to by anything. You know some sales people make you feel like you cannot afford the car you want, not… Jeff Scott. He made me feel relax. Talking to Jeff was like talking to a friend. I learn a lot on this car shopping trip. I have told my family and friends about him. I really like this dealership. I will always go there for my cars.
About our dealership
Thank you for sharing your positive experience with Javon and Josh at Koons Kia of Owings Mills! We're glad to hear the team made everything simple, easy, and fast. Enjoy your new car!
by Koons Kia of Owings Mills on 07/19/2024