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Customer Reviews of Ourisman Mazda

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2 service reviews
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  • Sticky surface

    3 out of 5 starsby Missy Duncan on 08/26/2024

    Apparently when cleaning the vehicle before my taking possession —the surface of the dashboard was sprayed by something that left it very sticky and effects the sight on the windshield and makes it harder to see out to drive as the substance reflects the irridensence of the fabric !
    • Thank you for bringing this to our attention. We apologize for the inconvenience caused by the sticky substance on your dashboard and its impact on visibility. We'd like to resolve this issue promptly, so please reach out at your earliest convenience. Thank you, Chris Perry - General Manager - chris.perry@ourisman.com

      by Ourisman Mazda of Laurel on 08/30/2024


  • Horrific After sales service

    1.4 out of 5 starsby tony152 on 09/18/2010

    After the purchase of a new Maxzda CX-9 from this cardealer I have been saddled with problems with this vehicle. I have been to Ourisman Mazda with problems with a oil/fuel smell which was not diagnosed by the argumentative salesmen till the vehicle finally broke down on the highway 3 months after purchase. Till date the service department has not been able to fix the car and yet Mazda is refusing to replace the vehicle. l

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