Massey Hyundai
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Customer Reviews of Massey Hyundai
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29 sales reviews
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Great Experience
by DerekB419 on 04/04/2018This is my second car buying experience at Massey. Chaz Campbell and the rest of the team made the experience great! I am loving my new Tuscan. There was no pressure. There was no issues at all. They made the car buying experience perfect.john
by JohnSto on 12/30/2016I purchased a 2017 Huyndai Sonata Sport on December 28,2016. Before I had driven 20 miles from the dealership the front left tire failed. I returned immediately to the dealership and they said that I needed a new tire because There was a… screw in the tread. They charged me a 165.00 dollars for the tire when obviously the tire was damaged prior to my accepting delivery. If you cannot pick up a new vehicle and drive it 20 miles without if failing there is something wrong with this dealership. John S.We respect your opinion online and we would like to apologize for your negative experience. We would like to know more details about this case. We strive to exceed our customer's expectations when it comes to customer service and our customers satisfaction has been our highest priority. Please feel free to reach us at 301-739-6756. We look forward to hear from you at your earliest convenience.
Deceptive sales tactics
by nicolas on 12/01/2016Although I am very happy with the car so far the sales experience left me with a very bad impression. Allow me to explain. Their site at… http://www.masseyauto.com/new-inventory/index.htm?make=Hyundai&model=Elantra&trim=SE+w%2FPZEV&sortBy=internetPrice+asc& is advertising a Hyundai Elantra SE for 14,007. When I got to the dealership the salesman sat me down and showed me that site, quoting that price. I told him I was looking at another car, used, for 14,000 and his reaction was - why buy a used one when the new one is the same price. At no point in the whole process was I informed that in fact that price only applied to those who were both members of the military AND recent college grads - which is, indeed, in the small prints of that page. The closest we came to it is when he asked me - during the application process - if I was a college grad. When I asked why he only said "just some additional rebates you could have qualified for". During the signing process I inquired once about the price that was shown - 18162 - to be told that "the rebates would apply to that total". I only noticed this morning that there was a discrepancy between the price I was quoted and the one I paid. Admittedly I should have paid more attention when signing off. But I still feel like it was deceptive to let me believe I was getting one price and slide the other one without me noticing. Don't get me wrong I am still happy with the car, even at 15000, but this will left me with a bad taste that will reflect in my opinion of the dealership and the brand as a whole. I reached out to the dealership Saturday morning - I was still so positive the price of the car was 14000 that the manager went through the calculation 3 times for me. I let them know my opinion was that their sales tactic had been deceptive and how disappointed I was in that aspect of the purchase experience but their position was simply to state that there was nothing they could do and that what was signed was done. Which is true, of course, yet in these days and age where customer feedback can spread like wildfire I would have thought that leaving the customer with a positive impression would have mattered more to them. Something as simple as offering a rebate on the next new car purchase - and thereby getting a potential new sale in the process!! - would have transformed this from a negative, to an average-to-good experience! Even a heartfelt apology would have been appreciated. At the very least this dealership has now lost the opportunity to sell me another car, in all likelihood the feedback that I will share with my friends, co-workers and online may cost them a few more sales.Don't go there
by mrsgordon3 on 03/21/2015Misleading info on their website. Elantra seems to be around 16000 on website...you get there and its $20000. For them to give u an estimated monthly payment they pull your credit, ask for 3 references and your bank account number! ! And… then they will not reveal the interest rate they used. Their website also says $1750 back OR 0% financing. They dont work it up both ways so you can compare whats best for you. My credit score is 825. I think I would qualify for 0%. But the rate they used was 3.9 which I had to calculate myself later because like I said they WILL not reveal the intetest rate to you.Satisfied Customer
by grumpyone2 on 08/31/2010Massey came highly recommended to us. The atmosphere is very relaxing. I found the salesman not pushy in any way. They allowed us to look & find what we were looking for. Our salesman was very knowledgeable & helpful in meeting our needs.Great Service and pricing
by keg8 on 08/31/2010Eric Larson was great. He quickly responded to my inquiry and they worked hard to get me in a new car! There was not a lot of pressure and he listened to what I was looking for. I love my new Hyundai!! I went to another dealership and… they did not listen to me and I felt I was being put in the car they wanted to sell me.New car Owner
by steelersfan2 on 08/10/2010When time came to look for a new vehicle, I decided to look at several - the Camry, Accord and Fusion. Based on the features and price, but then i looked at massey and made the switch to Hyundai. I've been extremely pleased with the car… thus far. If the long term reliability matches my expectations, I'll get another Hyundai when my husband is ready to trade in his dodge next year. Have had the car for about 45 days and haven't experienced any problems thus far.Happy Car owner
by davehealey on 07/26/2010I had a wonderful experience at Massey Hyundai. My salesman, Bruce, was very helpful and not pushy at all. I came with a requirement for a monthly payment that I could afford, and Bruce and the finance team made it happen. LOVE the Accent I… bought! Great gas mileage...and love the free XM radio for 90 days. Overall awesome experience!Happy New Care Buyer
by jtman on 07/18/2010We went to Massey Hyundai planning to test drive Santa Fe's and Tuscon's and then shop around at the many dealers in our area for the best price. Our salesman was so comfortable to deal with; no pressure at all. So, we decided to continue… dealing with him. I have to say that we came away with more car than we expected and he helped us stay within our budget, too.My new car is what I was looking for. Enjoy the bluetooth and ipod hookup.
by snakemanjake on 07/16/2010My overall experience with the sales group was outstanding. Very friendly place of business. All of my concerns and questions were answered on a timely and well mannered bases. Salesmen were quick with helping me find a smaller car. I have… two teenagers that will be learning to drive within the next year or two. I will be bringing them their to buy their car for their own personal use. I have told family and friends on the deal that I received and recommend that they check out your dearlership. My car that I traded in has a Hyundai also and I have to say that I could not ask for a better car. Only problems were the ones that come with many miles that I put on the car. The car was looking rough but kept running for the many miles that it has. I hope that I get the same for my new car. I am sure there will no problems with my car and serviceMassey Sales Review
by johnmwise on 07/09/2010I came to Massey based upon an ad that indicated they are willing to deal with any trade in and still make a good deal- I came with a vehicle that I owed 5,000.00 more than the blue book value I had been quoted by several other dealers and… still I wanted to put nothing down on a new car. Well, Bruce not only worked out a deal that virtually paid off my trade but allowed me to purchase a new 2010 Santa Fe GLS with no money down and a monthly payment of 400.00 Everything went very smoothly with no double talk and the whole deal was done and I drove away with my new Santa Fe within 3 hours!!!!A Pleasant Experience
by lutz17225 on 07/07/2010We were searching for a slightly-used minivan and found just what we wanted at Massey. Our sales experience was pleasant and completely hassle-free. The van was delivered in excellent condition and the price was reasonable. We couldn't… have asked for anything more.Used Car Review
by fanman1 on 07/08/2010I was a first time Massey shopper/buyer of a car I saw on Craigslist. Upon entering the dealership, we were greeted by a salesperson who was courteous and asked how he could help. He brought us to the designated sales person for this car.… We were told it would be a few minutes to process the paperwork and then he proceeded to show us new Hyundais.2008 SANTA FE ltd
by guyrentschler on 07/08/2010My wife and I were currently looking for an suv. Hyundai had a great warranty, but it was not our only choice. We went to massey on Sunday and looked over their inventory. We saw some intersting vehicles, but we wrer not sold just… yet. We also checked many other dealerships that day. We were just looking and not really ready to buy. I spent the next several days researching online. We came across one vehicle we both liked. We then called the dealership, but the truck was already sold. We then saw a vehicle at Massey that we thought we might like. Salesman Doug Potter had just sold a friend of mine a Santa fe, so we searched for him. We had heard he was not real pushy and let the customer decide. That approach was definitely fo us. When we arrived at the dealership, there was a different used vehicle on the lot. It was a certified used 2008 santa fe ltd. Once we test drove this vehicle, nothing else came close. Doug Potter was very honest and helpful with all of our questions about this vehicle. We boght the vehicle the same day. Three weeks have passed and we are still very happy with our choice. I guess we just wound up in the right place at the right time. Thanks Massey and Doug Potter for making buying a vehicle a nice experience for us.An unexpected but fair transaction
by rudi3 on 07/04/2010My wife and I went in to the dealership just to test drive a new Santa Fe and then were going to go test drive a new Kia Sorento at another dealer. Well, we never made it to the other dealer. We didn't find a big selection of Santa Fe's… (unless you like silver vehicles). We were looking for a white one but they didn't have any. But on the way inside to talk about in value on our Explorer, our salesman, Bruce Myers, pointed out a leftover '09 Santa Fe in the showroom. It was "deep ocean blue" with almost everything we were looking for and then some. It is a beatiful vehicle so we decided to test the waters as far as price and trade value. After only about 1 hour of "talking deal" we had ourselves a new vehicle at a very fair price. After rebates and trade, we got a very fair deal I think. Steve, a sales manager I think, was also very cooperative in getting us very close to what we wanted on our trade in. The whole thing was a good experience....as far as car buying experiences go!! I hope that the service dept. experiences as good as the buying expeience. I would recomend Mr. Myers as the guy to see for their next new Hyundai.used car purchase
by coolbreeze51 on 07/05/2010i recently purchased a used lincoln mkz.the salesman was respectful and polite.what i really liked about the purchase was that it was fast. did not waste my time nor his. drove off in a clean,beautiful car the same day within hours. no… pressure for a downpayment or other non needed add onspurchase of 2010 santa fe
by gpdeck on 07/05/2010My wife and myself had a great experience with Massey Hyundai, it took us a while to decide to buy, 3 days in fact. Our salesman Mark Barnhart, was helpful and checked with us to see if we had any questions while making our decission. Mark… had much knowledge of the Hyundais. Other dealerships did not seem interested in selling cars or helping us make an infformed choice. We would recomend this dealership to others.SALES REVIEW: DOUG POTTER
by cutiejudy1021 on 07/05/2010I owned a Mitsubishi Galant that was an absolute money pit. It was in so-so condition, but was costing me on average, 800/mo with my car pymt, car insu and repairs. The last straw happened a few weeks ago when my ABS light came on -- with… 10,300 dollars still left to pay off on my car note, I began researching vehicles on the market and decided an elantra was what I wanted. I called the main number for Massey Auto and I was put in contact with Doug Potter-- I told him what I needed--- the amount that my payments needed to be, and the the condition of my trade in. Much to my surprise, Doug was able to successfully offer a more than fair price for my trade in, which facilitated a purchase price that allowed me to stay at the comfortable monthly payment I told advised him of from the start. He was very helpul from start to finish, and I felt the service was very practical, and straightforward. They knew what I needed, and there was no haggling on either side, and no attempt to put sway me from what I wanted. I was very pleased with my experience, and my elantra. I will recommend them to friends and family interested in purchasing a huynadai around the hagerstown area.Smooth Purchase of Hyundai Tucson
by mark718 on 07/06/2010I dealt with Bruce Myers and was very pleased. He answered my questions and made suggestions that were helpful. There was no pressure and he was very courteous. I would deal with Massey Hyundai again, but it might be awhile as drove my… previous vehicle for approximately 195,000 miles.Shafted on Mariner Bait and Switch
by dukedbydealer on 05/11/2009Do not buy a automobile from this company. I went in to buy a left over 08, I was told by Mr. Potter that he could sale me one within the price range that I had given him which was $20,000. We had also discussed how much you lose on a… automobile when it is driven off the lot that it is about 40% and if its a domestic it is even more, he stated that he would never buy a new one that he would do what we were doing in looking for left over 08 because you will get a much better deal.. He told my husband and I that they had one around the side of the building that they had to take back because it would not pass the PA emmissions testing, that the law had recently changed. We went for a test ride and then went in to make a deal. I again told Mr. Potter what I was willing to pay. He took out a sheet of paper that was divided into four squares and wrote in the squares. In the one square he wrote SUV, another he wrote the down payment. third one he wrote the most I could pay a month and afford. Again I told him what I was willing to pay for the automobile and he came back and said with taxes and tags it would be around 21,500 he had written this into the bottom square.. We said ok now let us know what the payment would be. He came back and told us it was around $450. I told him that I could not afford to pay that, he said ok and came back again and told us it would be $399. Again I told him that was beyond what I could afford. I had also asked him what the interest rate would be he said that I would need to speak to Mr. Myers, I told Mr. Potter that I could finance around 4.50% and had approval and I was told that they could do better that they dealt with 30 different banks.. He left again and came back with another amount not once showing us these other amounts on paper just sticking his head in the room and saying what about $349. Now remember at this time we still thought that this is what it would cost to finance the car for 60 months on the agreed upon total cost of $21,500. He than took us over to Mr Myers and said that they would go through this very quickly because they were getting ready to close. This was on a Saturday evening. Mr Myers asked us if we wanted gap insurance and we said yes, and extended bumper to bumper again we said yes. We asked Mr Myers if we put $5,000 down what would the payments be , he said $309. but then with the addition gap and bumper around $328.00. Next he started putting the papers in front of me and telling me to sign and then he went to the next.We had also given them a $5,000 check to put down on the car. I did not have a chance to read them because I was under the impression that they were hurrying so that they could leave. When I got home and had a chance to read the paperwork I realized that they did not sell us the car for the $20,000 plus taxes and tags. I was very upset and called Mr. Potter on Monday and said to him that there was a mistake that we had agreed on the $20,000 and he said that he though that offer away when I said I could afford to pay $350.00 a month. He also told me that he would have Mr. Myers call me, which he did and when I asked him to fax me that paper with the for squares on it where Mr. Potter wrote the amount. What I received was a sheet with just what I was looking for but it did not have the amount on it that we had agreed to. Actually it was blank which I know was re-written. Later on Mr. Myers also sent me three more sheets with estiments that neither my husband nor I had seen. Because if we had we would have realized that they were duping us into believeing one thing and doing another. In my conversation with Mr. Myers is stated that he did not know about the agreed upon amount that Mr. Potter and I had agreed upon. It was not to be a monthly payment agreement. Who in there right mind would say sale me what ever as long as the payment is $350. People offer what they are willing to pay for the automobile. I then asked to speak to tDo Not Buy a Car from Here
by Mountaineers1 on 01/22/2009I bought a 2006 Hyundai Elantra there in November 2006 right before Thanksgiving. It was a decent little vehicle except that it pulled a little. We informed our salesman Duane Reiser. It was not on the we owe and I brought it up. He… said no problem just bring that in, they even checked the tires that day to make sure it was not the tires. It was a small issue so I did not think much of it. We were also owed another key. I came back in 3 days and Duane was not there and the person I spoke with said to just bring it back later for the alignment and the key was not available. I explained I had to go to Texas and I was told that was fine. Well we get back from Texas and get time to bring it in 1-22. My wife takes it in for the key and alignment and Duanes tells my wife that it is common sense that she would have to bring it on within 30 days. VERY RUDE! I speak to Duane and he tells me they do not even owe the key was I did not bring it back within 30 days. I explained I brought it back within 3 days. He did get the key but not without acting like he did me a favor by doing what they were supposed to be doing without the trouble and will not help with the alignment and he keeps telling me I bought the vehicle 4 months ago. Very Rude, Very Dishonest. I would not recommend this dealer to anyone and especially not Duane Reiser anywhere he may go to work in the future.
Hyundai Elantra
Hyundai Palisade
Hyundai Santa Fe
Hyundai Tucson
About our dealership
I complained to the owner of the dealership, Faith Massey, who offered me a free detail. I told her this was unacceptable and she did refund my 165 dollars. What really bothers me is that when closing on the deal the finance mgr tried to get me to accept a warranty deal which is really an insurance policy for 5760.00 dollar which would be added to my loan amount. I declined this offer, and he made the point that this policy protected road hazards on the tire. This is why I was suspicious of the screw in tire theory of the tire's failure. I would hope that dealers would be so aggressive in offering these questionable insuraance ie, warranty policies. John S
by johnsto on 01/05/2017