Customer Reviews of Mercedes-Benz of Hagerstown
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3 sales reviews
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Excellent Car Salesman
by Ron Harman on 08/02/2025Kyle was very responsive and informative. He made the car buying experience as comfortable as possible. We highly recommend Kyle.Great experience!
by Happy camper on 08/28/2024updated 09/05/2024Mercedes representative Kyle made the experience easy and fun... My wife got the vehicle she wanted.... Thank you Kyle...We're delighted to hear that Kyle made your experience enjoyable at Mercedes-Benz of Hagerstown. Thanks for sharing, and we hope your wife loves her new vehicle!
Great Experience
by Mark Levine on 05/01/2024Clean, neat and very easy to work wtih.Mark, thank you for this 5-star review of Mercedes-Benz of Hagerstown! We truly appreciate your feedback!
The following reviews are more than two years old. They are not included in the overall rating.
70 sales reviews
Barry ⭐️⭐️⭐️⭐️⭐️
by BrewerTDog on 04/19/2022Great service, in and out without the standard 4 hour dealer experience. MB Hagerstown does it all. Barry asked and answered all question went through set-up and details of vehicle… And cannot complain about the really good donuts too.… Vehicle was waiting and ready when we arrived, props for that. Barry’s the man!!We are so happy to see your review! It's great you were able to enjoy a delicious donut while we assisted with your service needs. Nothing makes our day more than positive feedback about our great staff so we will certainly let Barry know he was a big help during your visit. Thanks so much for choosing Mercedes Benz of Hagerstown!
Another great buying experiance
by M Boswell on 11/27/2021Rob and the team at Mercedes-Benz of Hagerstown make the car buying process a pleasure. Their no pressure approach is refreshing. Rob will go above and beyond to create a deal that works for you.Thank you for sharing this feedback about your recent purchasing experience! We are delighted to hear that Rob went "above and beyond" to assist you. Safe driving from our Mercedes-Benz of Hagerstown team!
Excellent Sales Experience
by TomM on 01/26/2020I highly recommend Mercedes-Benz or Hagerstown. No pressure just good information and support. Everyone in the dealership is friendly and make you feel comfortable being there. Barry is an outstanding Sales Consultant.Outstanding Service
by Lynda on 01/14/2020MB of Hagerstown helped us trade in our old GL350 to a GLS The process was smooth and service was top notch.Outstanding sales experience!
by Jason on 12/24/2019If you're in the market for a new Mercedes-Benz, dont overlook Mercedes-Benz of Hagerstown. Barry is a sales and leasing expert and made my automobile purchase easy. All employees were polite, courteous and most importantly, respectful… of my time. Highly recommend Barry and Mercedes-Benz of Hagerstown!Sales Service
by Experience on 10/06/2019My purchase experience is very good. Financial application process is so simple and car finish-up delivery is quick as well. My sales consultant provided services very well.I love what I just bought!
by Dazzle1019 on 06/04/2019updated 06/11/2019I had a great experience buying a new vehicle from the Mercedes dealership in Haggerstown, MD. The sales person, Kyle, was both very knowledgable and informative and assisted in choosing the perfect car for me!Great experience
by Kathryn on 04/07/2019updated 04/15/2019The staff was very accommodating and made the transaction seamless.AMG 43
by Shaban on 03/22/2019After reviewing several makes of cars .I decided on a Mercedes AMG 43. Mike made the buying experience pleasurable. No hassles. Just civil, relaxed negotiations. I will use this dealership again.Will be back
by Andreea on 03/19/2019We had a great experience at this dealer. Everybody was really nice and willing to help you. The place is really clean and they do offer coffee and soft drinks while you wait. They even have a play area for the kids...what more can you ask… for?Third time buyer
by Steve on 02/15/2019Another excellent buying experience at Mercedez-Benz of Hagerstown. This was our third vehicle from Younger and they treated us as if they wanted to earn our business again for the first time. No short cuts, no pressure, and we found the… perfect car at a great price.Excellent Sales Department
by Kristin on 01/04/2019I had a great experience purchasing my first Mercedes. Very friendly and helpful Sales staff who were also very knowledgeable about their cars. Buying a car can be very stressful but this was by far my best experience. Highly recommend… this dealership.Wonderful buying experience, from start to finish
by LexieHaines on 12/19/2018After twenty-one years with my old car, when the time came to buy a new car I decided that I deserved some luxury. I e-mailed the internet sales manager of three different makes of car; Rob Edmonds at Mercedes-Benz of Hagerstown was the… ONLY one to reply to my e-mail, which he did within five minutes. Chalk one up for Mercedes. After test driving all three of my choices the GLC stood head and shoulders above the rest, but this is a review of the dealership rather than the car itself, so I'll leave off gushing about my gorgeous new car and get back to the buying experience. I had quite the laundry list of options which I wanted in my new car, and Rob worked hard to find me one which fit the bill. He found one that came very close, but ordering turned out to be a better option for me. Rob happily accommodated my request that most of our communication be through e-mail as we planned and ordered my new car, and he kept in touch with me throughout the wait while it was being assembled. The one fly in the ointment came when my car arrived at the Port of Baltimore and it was discovered that somewhere along the line two of my requested options had been left off. Rob and GM Justin Harbert said that they were unsure where along the way the disconnect had happened, but they gave me several options, including an additional discount or re-ordering my car. I opted for taking the car as is and arranged to go pick it up. Now, here is where Mercedes-Benz of Hagerstown really went the extra mile. When I arrived my car was under silk, waiting for me to unveil her! Finalizing the paperwork was easy, and I enjoyed going over everything with Rob, as well as dotting the i's and crossing the t's with Tony Mills, the finance manager. My keys were presented in a lovely box, and I was given an enormous block of Belgian chocolate emblazoned with a line drawing of the dealership. I opted for a couple of dealer add-ons at the last minute, so a few days after I took possession of my new beauty someone from the service department (I regret to say that I didn't get his name) drove an hour from the dealership to pick up my car and leave me a loaner, took my car back for the add ons, and then returned my car to me the same evening, along with a couple of chocolate biscuits with the Mercedes star logo. I don't know if they do this for everyone, or if they know I can be swayed by chocolate, or if they just want me to have the full luxury MB experience after 21 years in a utilitarian vehicle, but I do know that I have been charmed, and thoroughly pleased with the entire experience, as well as everyone with whom I have come in contact at the dealership. I also know that my sister recently purchased a Mercedes as well, but at another dealership in Northern Virginia and she is not having nearly as good of an experience as I am. Her car is just as good; her dealer is not. Rob is a prince among men, and Mercedes-Benz of Hagerstown is a jewel among dealerships.Great service, Outstanding People
by 2019E63S on 12/06/2018Mike Lavrenchik and team treated me very well. They saw to every detail making my first M-B purchase a positive memory. Adam in Service and Tony in Finance were also very professional and helpful. If you are on the fence about buying a… Benz, go see MB of Hagerstown. Their superb customer service will make you want to drive and buy one of these great cars.Purchase of C300 4 matic Sedan
by 012438 on 12/05/2018My experience in purchasing my Mercedes was very pleasant. At no time did I feel pressured to select a model. Rob Edmonds, the salesman, greeted me very enthusiastically and made me feel comfortable; he showed me the car I saw online… and explained the details.Excellent Job
by BKuhar on 11/30/2018Great job all around by Team at Hagerstown MB! Great vehicle preparation, price, and process of paperwork. Couldn’t be happier!GLC300
by Harley on 11/30/2018Great experience at the dealership. Barry is a wonderful salesman and we had business with him for many years. Tony was also very professional and courteous.Excellent experience, as usual
by jrh179 on 11/17/2018I have purchased several cars from MB of Hagerstown, and each experience has been 5 star worthy! Barry London stayed late on a rainy Monday night to deliver the car (which was covered in their garage by the way) and Austin was thorough and… efficient in going over financing and options. We would HIGHLY recommend MB of Hagerstown for any vehicle purchase. Barry London is truly a great, and non pressure, Mercedes Benz salesman and asset to the MB of Hagerstown team! Thanks again!!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLB-Class
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About our dealership
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle in for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it.
It's our GOAL to be more transparent dealership and with your feedback, we'll continue to grow while improving our level of service
Thanks to everyone that has provided feedback, thus far - Positive and not so Positive. It’s much very appreciated.
Justin Harbert
General Manager
What sets us apart
We ask every customer to review their experience with us. Whether you purchase a vehicle from our professional sales staff or have it in for routine maintenance. Please take a moment to review and read our reviews here and on DealerRater.com
With award-winning service, a professional sales and leasing team, and having won eight Mercedes-Benz's 'Best of the Best' awards for customer excellence, Mercedes-Benz of Hagerstown offers you the level of automotive satisfaction you expect.
Proud Winner of the 2013, 14, 15, 16, 17, 18 and 2019 DealerRater Dealer of the Year Award - recognizing a select number of car dealerships throughout the United States for outstanding customer satisfaction.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Hi Ron, we are delighted to hear that Kyle made your car-buying experience seamless and comfortable. Thanks for choosing Mercedes-Benz of Hagerstown and for recommending Kyle! We hope to see you again down the road.
by Mercedes-Benz of Hagerstown on 08/04/2025