Mercedes-Benz of Hagerstown

After twenty-one years with my old car, when the time came to buy a new car I decided that I deserved some luxury. I e-mailed the internet sales manager of three different makes of car; Rob Edmonds at Mercedes-Benz of Hagerstown was the ONLY one to reply to my e-mail, which he did within five minutes. Chalk one up for Mercedes. After test driving all three of my choices the GLC stood head and shoulders above the rest, but this is a review of the dealership rather than the car itself, so I'll leave off gushing about my gorgeous new car and get back to the buying experience. I had quite the laundry list of options which I wanted in my new car, and Rob worked hard to find me one which fit the bill. He found one that came very close, but ordering turned out to be a better option for me. Rob happily accommodated my request that most of our communication be through e-mail as we planned and ordered my new car, and he kept in touch with me throughout the wait while it was being assembled. The one fly in the ointment came when my car arrived at the Port of Baltimore and it was discovered that somewhere along the line two of my requested options had been left off. Rob and GM Justin Harbert said that they were unsure where along the way the disconnect had happened, but they gave me several options, including an additional discount or re-ordering my car. I opted for taking the car as is and arranged to go pick it up. Now, here is where Mercedes-Benz of Hagerstown really went the extra mile. When I arrived my car was under silk, waiting for me to unveil her! Finalizing the paperwork was easy, and I enjoyed going over everything with Rob, as well as dotting the i's and crossing the t's with Tony Mills, the finance manager. My keys were presented in a lovely box, and I was given an enormous block of Belgian chocolate emblazoned with a line drawing of the dealership. I opted for a couple of dealer add-ons at the last minute, so a few days after I took possession of my new beauty someone from the service department (I regret to say that I didn't get his name) drove an hour from the dealership to pick up my car and leave me a loaner, took my car back for the add ons, and then returned my car to me the same evening, along with a couple of chocolate biscuits with the Mercedes star logo. I don't know if they do this for everyone, or if they know I can be swayed by chocolate, or if they just want me to have the full luxury MB experience after 21 years in a utilitarian vehicle, but I do know that I have been charmed, and thoroughly pleased with the entire experience, as well as everyone with whom I have come in contact at the dealership. I also know that my sister recently purchased a Mercedes as well, but at another dealership in Northern Virginia and she is not having nearly as good of an experience as I am. Her car is just as good; her dealer is not. Rob is a prince among men, and Mercedes-Benz of Hagerstown is a jewel among dealerships.