Criswell Honda
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Customer Reviews of Criswell Honda
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Great dealership going on 6 years now
by Dr Jared B Smith on 06/09/2025
I just bought a Honda CR-V Hybrid off the lease at Criswell Honda and had a great experience. Dominique was a solid salesman, and got my wife and I through the process quickly and we were able to finance at the dealership with a fantastic… deal. Will continue to do all my service work at Criswell, and will go back for my next car purchase.
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The following reviews are more than two years old. They are not included in the overall rating.
293 reviews
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new civic
by mwilliford on 09/03/2012updated 08/03/2025Yanet was very down=to-earth and responsive when we talked on the phone. She quickly located the Civic we wanted and had the keys ready when we go there to test drive.Wouldn't Trust This Place
by slimskye on 07/16/2012updated 08/03/2025I purchased my 2010 Honda Accord at Criswell. Due to a positive experience with the salesperson (Dominique), I decided to get my car serviced there as well. Things went downhill from there. A couple days after my most recent oil change, my… brakes began screeching, and I found out that they needed to be replaced (I could even see that they were worn down to the metal). I called Criswell and asked them how my brakes could have been in that shape and nobody bothered to tell me (Criswell performs a multi-point inspection with every oil change, as stated in my invoice, their website, ads, etc.). At this point I questioned if they even performed the inspection (let's not even get into alternative theories about why my brakes were suddenly worn down so far). I spoke to numerous people but got the run-around from customer service, the service advisor, all the way up to the service manager. Basically, nobody wanted to take responsibility for anything. They all claimed an inspection was done, but mysteriously there was no documentation, only poor excuses and attempts to derail the conversation. Going by the books, what they committed was fraud, since my invoice clearly states that they inspected my car. But more importantly, the people are dishonest and unethical, which can lead to safety issues. I would not trust this place with my car.2013 Honda CRV
by Trijicon4 on 10/01/2013updated 08/03/2025The folks at Criswell are helpful and more importantly professionals. They answered all my questions up front and honestly. It is my second Honda purchase from Criswell.Wonderful experience!
by CassiaZ on 07/20/2013updated 08/03/2025I went to Criswell and specifically met with Victor Castro because my boyfriend's family has purchased all of their vehicles through him and he came highly recommended. He absolutely lived up to that standard! It was an exceptionally busy… day, but I still felt like I was important to Victor AND that I got the best deal I could get. When we then moved on to the business office and met with Mr. K. to handle the financials, again we were met with kindness, fairness and patience. I hope to hang onto my new Civic for a long time but I would go back there for a new car any time!Great product, Professional Staff, Low Pressure
by mlionberger on 08/02/2013updated 08/03/2025I just bought a new Accord from Criswell, which was one of the easiest, painfree car-buying experiences I've ever had. Very low pressure--but clear about my options--knowlegible, and friendly. The gave me a good offer on my trade even… though it had clearly seen better days. I was in and out of there in very little time, which is a nice change of pace from previous purchases at other dealers. Thanks to Suvin, my sales associate.First Honda Purchase
by DaniAlva13 on 11/19/2012updated 08/03/2025Yes I would recommend this dealership because they were very friendly, from beginning to end. Ali N. the salesman for my purchase was polite and helped me understand everything about the vehicle, I enjoyed my experience as my first car… purchase.Honest, knowledgeable and pleasant sales Rep.
by simba123 on 10/01/2013updated 08/03/2025My wife and I went to Criswell Honda after visiting few other dealers. In one place that we visited a sales rep. was not even coming out of the building to show us a Honda CRV that we were interested in. He told us to go out and he will… open the CRV remotely for us! Then my wife and I came to Criswell Honda and the first person that we met at the door was Diminique V.! From the gate go, he was friendly, professional and did not waste our time. We knew what we wanted and jumped in talking about the CRV and the price. It was great to finally talk to a sales rep. who was honest, knowledgeable and pleasant. We are enjoying our CRV now and have great memories of car buying experience from Dominique! When you need a car, please go and see Dominique, he will take care of you! Thanks DominiqueHappy With Purchase and Victor C.
by bibi5 on 06/07/2013updated 08/03/2025Upon our arrival at the Honda showroom we were introduced to Victor C. Victor was excellent in all aspects of describing available vehicles and the details of the purchasing process. The atmosphere of the whole area was most friendly. We… highly recommend this location and Victor C.Victor C. was AMAZING
by aconrad2010 on 03/06/2014updated 08/03/2025Absolutely loved my experience! First time ever with Honda and I was deali.g with pretty bad credit. Victor C. really saved me and worked hard to get me the car I wanted. He is probably the best sales person I have ever had. He could have… turned me away after seeing my credit but he worked with it. A really amazing guy and a great car dealership. Love my new Honda!!Fantastic Service
by Sjohnson8765 on 12/26/2012updated 08/03/2025Service was great! Prices were good as well. No undue pressure by the salesman. They were very accommodating. Also, thanks to the the Honda Finance representative for being flexible enough to make changes to the warranty/insurance extras 2… days after purchase. Would highly recommend this dealer and Suvin!Finance Department Sucks
by evette5683 on 09/25/2012updated 08/03/2025Once you find a car agree on the gouged price you have to go into the little office and be belittled because you dont want to add an additional 6000 to your loan amount. You are yelled at and then after a 2 hour interigation Sean says well… since you cant afford it find. I was about to walk out then all of a sudden he is normal again. I intrest rate change three times and the payoff was sent nine days after i made the purchase. I now have to make two car payments one for the car I traded and another for the car I purchased. No worries folks I can always live in the new car.AVOID
by aky13 on 05/19/2014updated 08/03/2025The service department is UNCARING. I was left standing, even though I was there with an appointment, while someone who came in after me was taken preferentially. Service department had ZERO interest in my concerns about the sound… system. On another visit, the service department kept me waiting for 45 minutes while my car was allegedly in line for the free car wash.Finally had a great buying experience
by aazarsa on 08/12/2013updated 08/03/2025I traded my 2012 Accord for a 2013 and had a great experience both times! I got the most for my trade and the best price on a new 2013! Suvin and Esteban were great to work with...Smooth purchase of 2012 Accord
by cathyv2 on 09/15/2012updated 08/03/2025I had a great experience purchasing my new 2012 Accord last weekend at Criswell Honda. Kwame Odum spent a lot of time with me, showing me 3 different cars (two Accords and one Civic) for comparison. He was straightforward and honest, and… never tried to sell me options or trim levels that I did not want, but made sure to listen to my preferences. He encouraged me to make the purchase without being pushy or pressuring me to decide, which was much appreciated. After the purchase he stayed in touch to make sure I didn't have any further questions. I was a pretty easy sell because I knew most of what I wanted, but Kwame and Criswell made it a smooth transaction!2014 accord exl
by yz215 on 04/14/2014updated 08/03/2025We bought a 2014 accord exl after being in contact with Dominique for about 6 month. It was really a pleasant experience working with Dominique. He is an excellent sales person. He is really nice, straightforward, patient, and gave us a… good price for the car.Honda Civic 2014
by kbd5 on 04/03/2014updated 08/03/2025Just purchased my second Honda from Criswell. Dominique {who also sold me the first car} is the best to deal with and I got the deal I was looking for. I would highly recommend Dominique V. if you're looking for a great deal and an… experienced no-nonsense salesman. He is the best!!!!Watch out for creative
by accordowner6 on 05/24/2011updated 08/03/2025As an update to this review. I have been trying to cancel the GAP insurance I purchased through this dealership. I have spent the last month calling and e-mailing the finance officer and the general managers and still do not have a response… from them. I have to agree with the other reviews that this dealership is going downhill rapidly.Great Place to Buy a New Car
by saada on 12/08/2010updated 08/03/2025Bought a new Honda Accord 2011 two days ago from Criswell .. It was truly a great experience. It was my first time buying a car and I was a bit scared due to all the stories you hear about dealers. However, Criswell Honda was nothing like… that. I really felt at home. Victer Castro, our sales consultant spent well over 6 hours with us answering all our queries and getting us the best deal. I got a deal which was almost 2K cheaper then any other honda dealership. I drove to Maryland from New Jersey to get the car. We talked to Victer a number of times the previous day. He was true to his word. We were not charge any extra fees or anything and car was delivered at the price he quotes over the phone. Anyone looking to buy a new car, I will highly recommend Criswell Honda. They are offering the best deal and great sales service... SaadA Very Good Experience
by 19th on 06/27/2011updated 08/03/2025I leased a 2011 CRV this past saturday at Criswell Honda. For the week prior to that the salesman Mark Mead worked with my wife and I to come to a good deal on the vehicle we wanted. I would highly recommend Mark Mead. Mark worked hard to… get the right price on the right vehicle. It was a very pleasant experience and no "high pressure" what so ever. In addition the Sales Manager, Walter O'Rourke was fair and honest, two traits not found very often in the car selling business. I'm really not one to write reviews, but I'm no spring chicken and I've bought alot of cars over the years, so when I say that I would highly recommend Criswell Honda and salesman Mark Mead....please believe me. Thank you...Criswell dealership quality has declined greatly
by cb111111 on 05/16/2011updated 08/03/2025We have bought 4 new cars from Criswell Honda in the past 4 years (and one each from Criswell chevrolet and Criswell Audi.) Up to now their pricing was always in line with the USAA pricing quoted by other dealers. Last week we requested a… USAA quote from them on a 2012 Civic. While the other dealers ALL quoted prices approximately $900 under MSRP (including destination fee,) Criswell quoted a "special USAA price" of MSRP. We purchased the car from another local dealer for $1000 under MSRP. Criswell appears to be exploiting their previously good reputation and are now betting that the modern customer is a complete idiot. A co-worker that I referred last year had the identical experience 2 weeks ago and ended up buying a car at a dealership in Virginia. He saved approximately $900 even after he paid Virginia's higher document fee.Victor Castro (Criswell Honda) -- Outstanding Deals and Customer Service
by garydwill on 01/19/2011updated 08/03/2025Every now and then, fate brings us in contact with a person who is passionate about what he does; believes deeply and sincerely in developing personal relationships; shows great respect and appreciation for others; and strives to make… someones else life a little better. For me and my wife, Victor Castro is such a person. Last weekend, my wife and I purchased a 2011 Honda Accord LX from Criswell Honda after careful and extensive research and negotiations with numerous Honda dealerships in the state of Maryland. From the first day I spoke with Victor, he stood out from the rest. Not only did he provide us with an extremely competitive price for the vehicle but he also was the most transparent salesperson we encountered. Every representation that Victor made to us survived scrutiny and, more importantly, was true. But there is more. What also set Victor apart from all the other salespersons was (and is) that he radiates warmth and integrity. These qualities matter more to consumers than some dealerships believe. As you can see, my wife and I believe that Victor is special. We are grateful for meeting and working with him because he made the experience of buying our new car fun and enjoyable. Whats more, we feel like during the process we made a friend. Gary and Margi Ellicott City, Maryland
About our dealership
You're right, It happen the same with me. After 4 night hours I just get it what the financial guy did on papers. I gave a trade in and he put different numbers on the paper. They still owe me $/ 5,000, The Financial guy said I will get it before Christmas (it's been 2 weeks since the purchase) If I don't get it before Christmas I will put his name here, on the KBB web site, Yahoo reviews and all other web sites.
by omaita on 12/22/2011