Fitzgerald Subaru of Gaithersburg
Customer Reviews of Fitzgerald Subaru of Gaithersburg
Review type:
Best Dealership Experience Yet
by jptg on 02/06/2020My fiance and I knew we were looking for a new Outback, but we weren't sure of the particular trim level we would want or be able to afford. Farshad was very helpful and accommodated us very quickly. We were able to test drive both trim… levels of outback we were considering without issue. Some dealerships will attempt to sell you on the first car you test drive if you show the slightest sign of interest. Farshad respected that we had to test the two trim levels, and take a few days to get our finances in order to make a final decision. There was no rush. Once we decided on the model, Farshad presented us with the no haggle price for the car. The best thing about Fitzgerald dealerships is that their no haggle price isn't a gimmick. I have been involved in the automotive industry and trends in pricing my whole life, the price they offer is competitive. We live in WV, this dealer is an hour away from where we live. The only reason we started to look at cars here is because it is the only Subaru dealership anywhere close to us that was open on a Sunday. We could have taken our business to a closer Subaru dealer once we were ready to buy, but we didn't because we knew this would be the most personable experience at Fitzgerald. Even the finance guy, John, was very helpful and friendly. You could tell he wasn't solely interested in tacking on extras and jacking up our payment. This was another pleasant surprise, as the finance office is usually the most stressful part of any dealership experience. I definitely recommend this, and any other Fitzgerald dealership to anyone in the market for a new car.Easiest car buying experience yet!
by Shiloh J on 01/28/2020We recently bought a new Pallisade at this dealer and had a wonderful experience from start to finish. I was super impressed with our sales person's knowledge (Davis Warner) as well as the whole way the dealership chooses to do business.… There was no haggling and the price was competitive and exactly what I would have haggled for had I needed to. I will absolutely be back to this dealer again in the future, even though it's a bit further of a drive - it's worth it!Thanks for the kind words! We're extremely proud of the way we do business and are delighted to hear you had such a great experience. Enjoy the new wheels!
Satisfied with the sales representative
by Satisfied with the service on 01/25/2020I bought a car last week from Fitzgerald. My sales person who was helping me through whole process named Bick Shrestha was really awesome. I appreciate his help.. He was wonderful.Thank you for your review, your satisfaction is always our goal!
Professional team + fair price
by MarkF on 08/23/2019We currently own an Outback and were ready to buy another. Our salesman, Manny Bernales, responded promptly to my on-line inquiries about inventory, features and prices and spoke with me several times to comprehensively answer all of my… questions before we decided on the vehicle and features we wanted. When we met at Fitzgerald he expertly guided us through the entire ordering and delivery process. Made purchasing the vehicle a pleasure.Thank you for the review! We're very happy to hear that everything went so smoothly. Enjoy your new ride!
Great experience
by BK12367 on 03/30/2019I was looking for a reasonably priced Mercedes and was surprised to find one at Fitzgeralds. My family has bought many cars from them over the years and always have had a great experience. This was no different! Kenny K. was my sales rep… and he worked everything fast smooth and efficient. Even drove it over to my workplace for me. Great customer service and a smooth transaction. Kenny will take care of you!Used Card Purchased
by Sonnylb on 11/27/2018This is our 3rd car we have purchased from salesman Mike Englemann. He is very professional and no pressure to buy. He follows up with a phone call to check to see how we like the car and if we have any complaints. Give Mike a 5 star rating… for good service. SonnyThank you for your kind words and for choosing Fitzgerald Auto Mall! Mike and the rest of our staff look forward to providing you with the same level of excellent service for many years to come.
Great price and experience
by jerome2112 on 10/18/2018The sales and service staff were very friendly and helpful when I was looking for a used car to purchase in my budget range. I ended up buying a 2004 Mercury Grand Marquis, for a great price. When my mechanic looked at the car to make sure… everything was working well, I ended up needing the A/C fixed and the dealership was able to fix it for no charge and gave me a very nice loaner vehicle to use in the meanwhile. Mike and John were very helpful in making the transaction go smoothly. I highly recommend them for your vehicle purchasing needs.Jerome, we are pleased that both Mike and John were able to help you through your transaction with such success. We appreciate your review and hope we can continue serving you for many years to come.
Very good experience!
by Nery-R on 10/02/2018updated 10/12/2018I have always hated shopping for a car. My experience at Fitzgerald in Gaithersburg, MD was a very good one, though. Bo Cox, the sales rep, was very professional, upfront and, most of all, very honest. He kept his word on everything he… promised. I am extremely satisfied with the overall experience at this car dealership. Nery R.We are happy you found us so helpful! We appreciate your taking the time to share your feedback, we're glad Bo was able to pride you with the excellent customer service that we pride ourselves on. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Great Purchase
by afang1wrx on 11/30/2017Great customer service Michale DeJesus our sales consultant was very helpful, when we couldnt find a WRX with the CVT in the color we wanted, he suggested we build it on line then order it. He told us that we would still get the Fitzgerald… price if we ordered it and we did. We picked up the car last Saturday after Thanksgiving it is great we are very happy.Happy to hear that Michael was so helpful in ordering your new WRX! We look forward to assisting you in the future! Thanks for your business.
Best Subaru Dealership!
by Derbaderb on 09/02/2017Highly recommend this dealership for your Subaru purchase! Andrew was very helpful and communicative throughout the entire process. I did not feel like they were trying to sell me anything, more like they wanted to provide me with what I… wanted and needed and nothing more.We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team, and we hope you're enjoying your car. Please let us know if there's anything else we can do for you. See you on the road!
We appreciate your honest feedback. We're happy to hear you've been well taken care of by our team, and we hope you're enjoying your car. Please let us know if there's anything else we can do for you. See you on the road!
Great service, great value!
by algreener on 08/26/2017Bill Sherrill helped me find the perfect car for me! He took the time to explain all the bells and whistles in each model I was interested in and never tried to pressure me into buying something I didn't want. I was able to test drive… several cars and was able to purchase the one I wanted that same day. Moreover, everyone there stayed well after closing to ensure I was pleased with my purchase. I couldn't be happier!Happy to hear that Bill helped you find the perfect car!Thanks for your great review!
Highly recommended!
by Ujhtkbr on 06/26/2017Mr. Tony OBrien is very professional. He was very friendly and supportive. He helped me make the proper and informed decision in regards to picking a model by patiently explaining features of each model and helping me figure out which one… was right for my specific needs. Tony is very knowledgeable about the different models and technology of Subaru cars. Tony also helped me trade in my Toyota Camry. I am very appreciate of all his help and support.Thank you, we appreciate your kind words for Tony and Fitzgerald's! We hope you are enjoying your new Subaru!
The "Fitz Way" is true
by Servant on 06/13/2017I didn't haggle at all! The first day I walked in they gave a print out of the vehicle I was interested in, with the price on it. That price was below the invoice and $300 less than what I could get through Costco auto program which I… ended up paying. Everyone was patient and friendly, especially the salesman, Bik.That's great! Thank you for this great review!
A Grest Place to Purchase a Vehiclr
by MichaelR12 on 06/11/2017Car buying always was a hassle, but Fitzgerald's no haggle pricing policy made the purchase of our new Subaru Forster easy and efficient. Pricing on the vehicle was the best in the area. Our Sales Consultant was exteremely knowledge about… the vehicle's features, patiently answered all of my questions, and demonstrated excellent customer service. I would not hesitate to recommend Fitzgerald for an excellent car buying experience.Happy to hear you are happy with the price and experience you had with us at Fitzgerald Subaru! Enjoy your new Forester; it's a great vehicle!
Purchase of Forester
by ZXCVBNM on 03/08/2017We had Bikash (Bik) Shrestha for our sales contact and he did an excellent job. I would recommend him highly.Thank you for your kind words for Bikash and FitzMall Gaithersburg Subaru! Feel free to reach out to us if you have any questions at all.
Dishonest
by ImSoMad on 12/15/2016First you need to know that a majority of the 5 star reviews on this site are submitted by employees of the dealership. Secondly when I bought my first car from this dealer I had to repeatedly deny 'gap' coverage. Not only does my current… insurance cover it but it's also something I did not care to have. After declining it several times and it was time to start signing I noticed 'gap' coverage was on the list of charges. The finance managers excuse was she thought I was just joking about not wanting it. I have never felt like someone was trying to cheat me more than at that moment. I wish I had canceled the sale and went to a different dealer.Thank you for sharing your feedback with us. Our sales manager, Cathy Ruyter, would like to speak to you about your experience. Please give her a call at 301-670-4800. We look forward to hearing from you.
Bought A Subaru Impreza
by kabbey15 on 08/06/2016I had an overall good experience in purchasing my Subaru Impreza at the Fitzgerald Subaru dealership in Gaithersburg. The Sales Consultant, Tony O'Brien, prepared for my visit by having the particular vehicle I wanted to purchase ready for… a test drive prior to my arrival. Mr. O'Brien was also prepared with all my necessary paperwork prior to my arrival on the day I purchased my Impreza. Likewise, the entire Sales Team at the dealership was both welcoming and accommodating as led by the Sales Manager, Kenny Booth. I would highly recommend the Fitzgerald Subaru dealership to a friend.Thanks for taking the time to write this review. We appreciate your feedback and enjoying hearing that you had a great experience at our dealership. Hope you're enjoying your new vehicle.
Dishonest Sales Manager
by ricus on 01/22/2016I wanted to purchase a new Forester and everything seemed fine until we discussed my trade. He stated that he "felt" my trade was not as valuable as CarMax, and other sites indicated. He gave no other reason other than it's how he felt.… Luckily his feelings were not universal and I got a better deal at another dealer. Since when did your value of your car become a feeling and not a documented fact? I have used their service in the past and had problems there too. My experience was disappointing but I got over it. I will not be thinking about them as a dealer in the futureWe apologize that your experience with us was not a positive one. Our trades are based off the prices of the cars on the lot, and we apologize that was not articulated to you clearly at the start. Our intention is to be an honest, and reputable company - so, it's troubling that our mission was not reflected in your situation. Please feel free to call us to discuss how we can remedy your experience at 301-921-9525. Once again, we apologize, and hope you have a great day.
The FitzWay is the way to go!
by pulse5 on 03/11/2015From the first time I walked into the dealership to the time I took delivery of the car, the exchanges were warm and professional. Daniel McCarthy, the Sales Consultant is competent and easy to work with. He answered all my questions… patiently and sent prompt responses to my email queries. Gila provided a comprehensive review of all the options and accessories. Renda is a financial and math whiz and handled all the paperwork with total ease. Kenny Booth and Kevin Engle were friendly and supportive of their team. Overall, it was a satisfactory experience and I am pleased to recommend this dealership. RCHappy Customer
by hksnow on 08/06/2014I posted a review here few days ago since I was very angry after I bought the car. However, I received a call on Monday afternoon from the sales manager, Jamie S, he explained although the gray car was posted to the website, it was not… physical in the store... When he said he offered a good deal to me, which was exchanged the silver car I bought to the just delivered gray one. I can't believe what I have heard at that time. Now, I am happy when driving my Subaru Forester. Thank you James, he tried his best to make his customers happy after buying cars from his store. And, I also thank David M\, he is a great sales. I will recommend him to my friend when they plan to buy Subaru.Thanks so much for leaving your positive review! We are glad that we were able to work everything out for you. We hope you are enjoying the new ride! Thanks again!
Cheating
by Hksnow on 08/04/2014I bought a new forester yesterday 8/2. I want a gray color but was told the last one they have was sold on Friday. The sales told me he could ask other dealer to ship the car to the store but I could not get any discount. Or I could get… some discount if I picked the color the store have. So, I chose to pick another color and get the discount. However, I checked the store's website today 8/3/14 and found the store have the gray color forester. I called to the store and was told the gray forester was delivered to the store on Saturday. I was so mad since the sales and the store manager cheated me at the beginning. And, the car I got was so noisy when driving today but the sales told me that's normal. Really angry and disappointed.We understand that you have been in contact with our sales manager. Unfortunately, we cannot exchange a car for you since you already took delivery. Our service center can work to make sure the noises are taken care of in your car.
We understand that the dealership was able to get you into your preferred vehicle. Thanks for voicing your concerns and do not hesitate to ask us any questions about your purchase. We value your business and it is important to us that you are happy. Enjoy the Forester!
Subaru Crosstrek
Subaru Forester
Subaru Outback
Thank you for your business! We're honored that you'd come from out of state to view our inventory, and we're delighted to hear that we were able to make it worth the trip. Enjoy your new Outback!
by Fitzgerald Subaru on 02/11/2020