Thomas Subaru
Customer Reviews of Thomas Subaru
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9 sales reviews
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Best Dealer in Western Maryland
by Hart D on 05/05/2020Simply the best dealer in the area. No pressure sales. They work to make you happy. Great Service and Parts Departments. My 4th purchase!Pleasant, stress free, courteous, patient.
by Subie_guy on 11/15/2018I was looking for a used Subaru Forester for my daughter. This was going on for at least 4 weeks so I was checking Different car sites for that particular vehicle. My daughter wanted a gray Subaru with back up camera and sun roof. I found… this particular Subaru on car guru and noticed the vehicle was cometetivley priced at Thomas Cumberland. Even though there is a Subaru dealership in our town, I donât think they are very serious about selling cars as their prices are much higher than comparable vehicles. For that reason we made an 80 mile trip to Thomas dealership to see the vehicle. Mike Mace helped me to arrange for a test drive. When we got to dealership, Patrick was the one who greeted us and told us about the vehicle. We asked to test drive the vehicle and once done we knew it was the car for my daughter. She was not with us that day so I asked Patrick if they would hold the car until the following weekend and he said yes. The following weekend we went back and my daughter test drove the vehicle and she loved it. Went back, Michelle found us the best rate for a used vehicle. We got to dealership around 1:30 and by 3:30 we were on our way back home. We had a very pleasant experience. Patrick was very helpful so was everyone else that we met. I have told Patrick that if I decide to buy a Subaru for myself, I will go back to Thomas Cumberland. I looked around for the best deal and I found it there. Thanks to everyone at Thomas Cumberland.Above and Beyond
by JWFLYS4CARS on 03/19/2018Thomas Cumberland treated me with respect and courtesy, accommodated my arrival from out of town with a driver at the airport even after a flight delay. The salesperson, James Howard, left his own home at 8 PM to make the sale that evening,… and let me keep my commitments on my travel itenerary. He was very agreeable and gracious, his support team was as well. He even recommended a nearby restaurant that was excellent. I couldnt be happier with the car or where I decided to make the purchase. They had the best price for a car matching my specific requirements and features and the friendliest staff I have ever came across in any state I have been to when purchasing a vehicle. I would give them 6 stars if I could.New 2018 Impreza
by Jtwinebrenner1 on 01/23/2018This car purchase marks the fifth Subaru from Thomas Subaru Cumberland. Great dealer, sales dept, and service are number one in my option. I would recommend anyone looking for new or used car to buy Thomas great no haggle prices below MSRP.salesman review
by Peachy51 on 11/08/2017Jonathan was excellent! I walked in off the street and he was with a customer but waited on me and made sure I was comfortable while I was waiting for him.2018 Subaru Legacy
by Galen1G on 10/30/2017I was leaning to purchase a Subaru because many of my friends own a Subaru. I drove the Out Back, Forrester and Legacy with no pressure from the salesman to buy any of them. He just told me the features of each. The more he instructed me… about the features the more impressed I was. I decided I wanted a sedan and he was able to get the Legacy, in the only color I liked, within 2 hours and I bought it the next day.Outstanding and Friendly Service
by Katrina77 on 10/22/2017I had an excellent experience at Thomas Subaru! The sales staff does not pressure you. They are there to make sure you leave their lot satisfied. Everyone, even the people not assisting me directly, were friendly and helpful. They made the… car buying process a lot less stressful. I would buy from them again and again. Shout out to Patrick for wonderful service!2017 Santa fe
by Bewing10 on 10/12/2017We dealt with Patrick and Chris and found the entire experience to be outstanding. They were both helpful, honest, non pressured, and just excellent to work with. We love the vehicle and I look forward to our first oil change, just to touch… base with them. Patrick explained all the features to us and was very patient. I highly recommend Patrick and Thomas dealership as well.Subaru WRX purchase
by oldtramp on 12/26/2016The whole staff at Thomas Subaru make buying a new car easy and pleasant. The salesman was genial and very helpful and those characteristics are typical of everyone I dealt with . The no haggle pricing eliminated much of the distasteful… details of the normal rigamarole associated with the new car experience. If you're considering a Subaru Thomas is the place to buy from.
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Television