Customer Reviews of Anderson Honda
Review type:
got my DREAM car!!
Anderson Honda Service
by Pat on 03/09/2024was finished in the time I was told it would take. asked for an oil change and told not needed yet. employees were knowledgeable and friendly. it was raining and they brought my car inside for me to leave.Pat, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Excellent
by Rhett on 02/22/2024Knowledgable and helpful. Parts Dept was super helpful. Lee Ferguson was great. And Patriot Auto Glass did an amazing job. Anderson is out of way for convenient service, but I will be coming back nonetheless. It's that good. Thank you all.Thank you for leaving us this great review, Rhett! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Anderson Honda
by Elyse on 02/19/2024Good service, kind employees, clean waiting area and facility.We appreciate your marvelous feedback, Elyse. It's our commitment to ensure quality customer care by providing clean facilities as well as kind and good service to our guests. Please come see us for any future needs. Thanks again! Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Strongly Recommend Anderson Honda!
by Jeremy on 02/20/2024I appreciated the regular communication and follow up as well as Anderson using its partners to address repairs outside their scope. Getting my car to and from those partners also made for a seamless and time-saving experience.Jeremy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Highly Recommend!! Request Jim!!
by Jennifer on 02/15/2024Jim and Jason were awesome! Jim was very knowledgeable and patient and made the entire sale and transfer seamless! I'd definitely return and request him!Thank you so much, Jennifer, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Jeff Miller, General Manager, jmiller@andersonautomotive.com, 410-403-1390
Great price on 2024 crv exl
by Dawn on 02/09/2024Great price, friendly staff.Thanks for your perfect review, Dawn! We're glad to hear that our team was friendly! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Anderson always excellent. Sales and Service
by Sinclair on 02/01/2024Quick, efficient. Appointment process was simple. Larry, the service writer was approachable, professional and friendly. Vehicle was in good working order afterwards. And you have some of the best coffee in Baltimore dealerships!Sinclair, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Anderson Honda! If there is anything else we can do for you, please feel free to give us a call. Best, Jeff Miller, General Manager, jmiller@andersonautomotive.com, 410-403-1390
Anderson ROCKS
by Dena on 01/31/2024The place is SPOTLESS. The coffee/tea--FREE. HGTV-enjoyable. The service writers are the epitome of great customer service. Every action taken was clearly explained. Coupons were honored. Car was spotless at departure time.Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! Regards, Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Anderson Honda Review
by Dennis on 01/26/2024Sales rep (James) was helpful, informative, knowledgeable and pleasyto talk to. No hard sales approach.Thank you for this amazing review! We really appreciate your business, Dennis. Lee Bonin, lbonin@andersonautomotive.com, 410-403-1256
A Great Experience as Always
by Katherine on 01/22/2024You were efficient but thorough. I came in for an oil change, which you also used as an opportunity to check the state of overall maintenance. I got a reasonable recommendation to pursue a tire rotation while there (not pushed on me but… suggested before going through with the work). I received a nice clear report at the end which included a note about something you'd want to take a closer look at next time we come in. I also genuinely enjoy waiting at the dealership - free (good) coffee and a nice breakfast sandwich.Katherine, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Superior service
by Katie on 01/12/2024From the moment I stepped out of the car my service representative was kind, informative and helped me acquire a Honda rental vehicle. I received phone calls re: status of vehicle and when car would be ready for pick up. Jerard Sweetwine… was a superior service advisor.Katie, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Regards, Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
HRV service review
by Mark on 12/29/2023Totally upfront and very friendly!!We appreciate you for letting others know about your experience, Mark! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Great experience at Anderson Honda!
by Amy on 12/21/2023It was very pleasant to walk in and greet the receptionist and then have Jim Kelly walk up to ask how he could help us. From there, Jim went over our questions and answered them to the point and straight forward. We greatly appreciate all… of Jim's help so I could buy the Honda Pilot I wanted! Thank you!Amy, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Anderson Honda. Please feel free to contact me if you have any questions about your new purchase. Lee Bonin, lbonin@andersonautomotive.com, 410-403-1256
Satisfied customer.
by Martin on 12/24/2023Anderson Honda has always been up front with services that were needed to be done for my car. I have never been pressured to have any services done.Martin, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Thank You, Anderson Honda!
by Anne on 12/22/2023The service rep was outstanding, helpful and a great communicator. The work was completed on time and as promised. We’ve been taking our car to Anderson Honda service since we bought it from Anderson Honda in 2012, and wouldn’t think of… going anywhere else. Thank you!Anne, thank you so much for the wonderful review of your experience at Anderson Honda. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Recent unusual experience at Anderson Honda
by Barbara on 12/14/2023The personnel heard our complaints and concerns without becoming ruffled.Barbara, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Jeff Miller, General Manager, jmiller@andersonautomotive.com, 410-403-1390
Service advisor able to pinpoint issue immediately
by Helen on 12/06/2023Our service advisor Scott listened to our problem and immediately had a sense as to what was wrong. Previous Honda shop said we needed a new transmission ( which made No Sense) ended up being a camera malfunctionHelen, I am pleased to hear that you had an excellent experience with Scott. I would like to sincerely thank you for your business and encourage you to stop by or give me a call with any questions that may arise. Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Great customer service
by Christopher on 11/21/2023Good customer service, beginning to end. Jerard Sweetwine was excellent, explained everything in detail what my car needed now and future visitThank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Christopher. Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Great Service!!
by Michelle on 11/20/2023I liked that I was seen right away & the wait time wasn’t long at all. Any concerns or questions about my Honda HR-V were answered promptly.Michelle, thank you for your kind words. We feel our service department is what makes Anderson Honda special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Best Service Department ever!
by Janice on 11/14/2023The service dept staff are knowledgeable and extremely helpful. I am always greeted well and taken care of immediately. Jerard Sweetwine is the best!!!. I come from Silver Spring because of him and how he handles everything.Thank you for leaving us this great review, Janice! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Lee Ferguson, lferguson@andersonautomotive.com, 410-403-1319
Anderson honda
by Joseph on 11/05/2023Friendly and knowledgable Jim was very professional.Thanks for your perfect review, Joseph! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Jeff Miller, General Manager, jmiller@andersonautomotive.com, 410-403-1390
We're Going the Extra Mile with Anderson Advantage! Save in every way when you purchase a new Honda from Anderson. Receive 1 Year of scheduled maintenance at NO CHARGE, includes oil changes & tire rotations! Plus, you will have the option to extend your Advantage and lock in today's pricing for multiple years.
Includes:
*Lube, oil & filter service
*Tire Rotations
*Top off all fluids
*Multi-point inspection
*Battery inspection
*Complimentary car was
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Thank you so much, Sammi, for your kind words! We're thrilled to hear that Mike, Jason, and Dustin made your car buying experience at Anderson Honda so enjoyable. It's great to know you felt comfortable and well-informed throughout the process. We appreciate your positive feedback and hope to see you again soon! Enjoy your new vehicle! Lee Bonin, lbonin@andersonautomotive.com, 410-403-1256
by Anderson Honda on 05/28/2025