Ourisman Chrysler Dodge Jeep Ram
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Customer Reviews of Ourisman Chrysler Dodge Jeep Ram
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The following reviews are more than two years old. They are not included in the overall rating.
36 sales reviews
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Great People, nice cars
by S Gibbs on 11/25/2022The team here is really friendly and helpful. Virgile especially made me and my family feel welcome and he made the experience as best as it could be. Totally recommend!Great Staff
by Nikki and Chris on 09/05/2022Staff was great! Answered our questions and took care of everything. Thanks.Can’t go wrong at Ourisman of Clarksville
by Gerald Fink on 06/20/2022The manager and sales rep really went out of their way to listen to and meet my needs when it came the purchase of my vehicle. I have only purchased two vehicles since 2005. A Chrysler 300 followed by a Ram 1500 Longhorn. The total… experience was very refreshing and a joy that could have been a frustrating experience. Buy your next vehicle from Ourisman of Clarksville. I guarantee you will not be disappointed.A+
by Bill d on 06/10/2022Everybody there went above and beyond I recommend themExcellent New Truck Buying Experience with Andrew Thomas
by BC on 05/11/2022I recently purchased a 2022 Ram 1500 at Ourisman's Clarksville dealership. Of the many vehicles I've purchased in the past, this was by far the most seamless and enjoyable, which I credit to working with Andrew Thomas. Andrew was extremely… knowledgable about the Ram product line, walking me through configurations that would meet my needs for trailering and creature comforts. He and Juan worked with me to agree on a very reasonable price, especially considering the current truck market. The detailer team did an amazing job prepping the truck for take-home within a quick time frame. At no point did I feel stressed or pressured. I highly recommend reaching out to Andrew and his team for future car buying needs.Whole team did a great job!
by dswheel on 02/27/2022David Daniel's and whole team at Clarksville are true professionals!Bait & Switch
by Todd on 02/16/2022I had a deal with another Jeep dealership. But Jacob Black at Clarksville dealership said he would beat the deal. No problem. He sent emails stating the #s. Jacob, had the written offer from other dealership. Went to pick car up from… Clarksville Jeep. Upon, arriving Jacob said I have the numbers, and everything I asked for. We then went into a conversation about how I have had two bad experiences at the dealership. Jacob said no problem, and it won’t happen this time. Third strike. The dealership then changed the #s by $200+ more on lease. Where is Jacob Black. Hiding in the back. After a long process to get my keys back. One manager greeted me with a story why his deal was better. Then a phone call when I was down the road by the manager Jason who decided to curse at me. I did follow suit with some language. In the end they lie to get you in. They bait and switch. Stay away from Clarksville Jeep unless you like to be screwed.Smooth & Seamless Purchase
by TB on 01/11/2022Purchased 2021 Gladiator from Oursiman of Clarksville - after deciding on trim level everything else went pretty smooth - everyone to the salesman, sales manager, and finance dept. everyone did a wonderful job throughout the entire… purchase transaction - I was at the dealership for a total of 90mins start to finish (not including test drives) highly recommendFive-Star Customer Service
by John V on 01/07/2022Many thanks to the staff at Ourisman-Clarksville,MD, especially our salesman, Mitch, who fulfilled our vehicle goals. Mitch provided five-star customer service and was a consummate professional. Thanks again!!!Best Experience Ever!
by jblacky on 09/10/2020Ourisman of Clarksville is nothing but helpful through out the process! From first contact, to follow up after the sale it was nothing short of excellent!Beware of the Asian Scammer
by DannyPak on 09/19/2019Went to discuss numbers on a vehicle, that number wasn't in my range so I left the dealership only to receive a phone call promising me an "Out the Door" price that was well below their initial offer. Got there with check in hand only to… get hassled all the way "Out the Door". Long story short this [non-permissible content removed] (Sales Manager) ran my credit which totally wasn't necessary and said that it was a mistake. This dealership isn't to be trusted. Please don't waste your time!Mislead
by N-K on 08/10/2019Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me continuously telling me I owed them money. They claimed to have made a payment on my behalf. I… called Chrysler Capital who financed the lease and they said that the dealer didnt pay them anything and there would be no reason why I should pay the dealership anything after the fact. I never got an explanation or an apology when I called the dealer back after speaking to Chrysler. The finance manager refused to return any calls after the fact. I regret giving this place my business. Even Chrysler Capital apologized for the dealership and their harassment. They did the typical BS to make a deal and then went back on their word multiple times. They even tried saying my signed lease agreement was wrong and that it wasnt valid due to their error and that the guy that wrote up the papers no longer worked there. The whole experience was a joke.Excellent experience
by Dwayne on 03/12/2019Jason and Mitch went out of their way to help me purchase a beautiful jeep. I recommend everybody give them a call. Thanks guysKnowledgeable and approachable salesman
by Peters9112 on 05/14/2017My wife and I had previously visited Ourisman Chrysler Jeep Dodge Ram of Clarksville for routine service checks but this was the first time we had visited while searching for a new car. Ourisman salesman, Tim Schroeder, provided outstanding… service by listening to what we wanted without the typical salesman tough guy persona. His knowledge and determination to provide us with top-notch customer service not only helped us decide the right vehicle for our family but also added to the outstanding reputation we have for this dealership. We highly recommend Tim to all future customers who are looking for quality service and a salesman who is understanding of the customer’s needs.What a awesome experience I had
by thomasdaquan on 03/10/2017I want to first start by saying wow the professionalism that this dealer embraces was a breath of fresh air from the time I entered the building til when I drove off in my new car! Raymon Walford my sales person was amazing I came in with… challenging credit and he told me I will makesure you leave with your car he called me the next day with great news that I could come pick up my new car never did he brush me off because of my credit situation instead he gave me results! Amazing experience to him for his work.Problems from the begining
by Jenielee on 02/10/2017I purchased a 2016 Chrysler Town and Country from Ourisman becasue I previously bought a 2013 of the same brand with them in the past. I had a great experience the first time. Not so this time. They were aware that the radio screen had to… be replaced before I even looked at the car. When I purchased the car they told me the part was on order and would be in, in a couple days. They also ordered a remote start for it and said that would also be in, in a couple days. I purchased the car at night so I could not see that someone had tried to pry out the head unit and radio screen on the car until the AM when the light hit it and I could see the gouges where it looked like someone had taken a flat head screw driver to it and made the gouges. I took my car in the day after I bought it for an alignment because it was pulling and I had concerns about the head unit sticking out. They gave me a loaner and told me they should get the parts on order in the next day or so and that they would just install everything at once. I was led to believe that would be by the end of the week. When I didn't receive a call from them for a couple of days, when they said they would call me the day after I dropped it off to let me know the status. I called them. They told me that the parts were in fact on back order and wouldn't be in for at least 2 weeks! I was told 2 days. I needed my car back so they told me to come get it and they would do all the repairs at once when the parts came in. I was very upset that I was lied to and miss led after several phone calls. When I took the car back I was told to speak with Jeff Borakove about my complaints. He offered to give me a free oil change package but I had already purchased that. That is when Mike Lewis stepped in and wanted to see what my issues were with the car. We went out to look at the radio screen that didn't work and the pulled out head unit and the gouges. He pushed all kinds of buttons on the radio like he didn't believe me that it didn't work. They were aware when they got the car into inventory that it didn't work. Also he looked at the head unit falling out like it was not a problem and told me the gouges were no big deal! No big deal??? It looks bad and I'm worried about resale value. He asked if I had kids and I said yes. He said "well they are going to mess it up anyway so this is nothing". REALLY!!! He just dismissed all my concerns about the time frame of when my parts would be in and about the way my dash looks with gouges in it. Mike then told me he would look into it the next day and give me a call on the status. I have yet to hear from him. I had resolved myself to the fact that my parts wouldn't be in and there was nothing I could do. Someone was trying to appease me by saying it would be a couple of days when in fact it will be weeks. But the way I was treated by the GM was down right wrong. You are supposed to make your customers feel good, not patronize them and tell them that its no big deal because your kids are going to mess it up anyway. How is he a GM???? This is NOT customer service. My husband wants me to return the car and go to a different dealership. I am thinking he may be right. I have had a good experience with them for the past 3 years but not anymore.Highly Disappointed Experience
by MrsRice on 02/04/2017Let me begin by saying my entire family is currently chrysler customers but my disappointment here started before I ever entered into the doors. I found a vehicle online, contacted the dealer not one, or two but three times I was told I… will call you back in 20 minutes or less and never returned the call. The only person that kept his word was Ace. When I finally brought my vehicle in the sales manager made Ace offer me 2000 for my trade in. That's 4000 less than the lowest trade amount on any trade in service Nada, Kbb, BBV. I have never been more disappointed in a dealership in my entire life. I hope Bobby Ourisman sees what am incredible disservice his organization is to the community. I would not recommend this dealership to any of my colleagues, neighbors or friends. To Ace, you should seriously consider going to work for a more reputable dealer that deserves to have someone like you.Buying from them for over 30 years
by radiojoe on 01/01/2016We've bought 6 or 7 cars from Ourisman - Fred always gets us the best deal and Dwayne makes sure our vehicle service is fast and well done. Having the sales and service staff greet us by name each time we are there is a welcome surprise.Subtle differences...
by mopar01 on 12/10/2007I have bought many cars in my life. I was glad to of come across this dealership. This was a laid back style dealership who were very well informed about all 3 product lines they sold (chrysler, Jeep & dodge). I was treated very… profesionally, I negotiated smoothly (using the TMV) with low pressure from the salesman and I got a great deal. I was very impressed with the Sales Manager. He was very savvy with all finance options, and I choose to lease as I rotate my vehicles every 3-4 years. The management insight will save me money that I had been losing for a long time. When buying a vehicle there is nothing better than saving money and time. I walked away with a deal worth bragging about in less than 2 hours. Great Job guys. I'll refer you anytime. Regards, JLove my car. Excellent Service Ourisman
by LJByrd on 08/20/2013updated 08/05/2025I could not have had a better experience in purchasing my new car. After much research I found exactly what I wanted and Ourisman did a beautiful job from getting me what I wanted, finance to picking my wonderful new purchase. It was… smooth, hassle free and I will be going back. Not bad considering I am a Chevy person.Sylvia's the best!
by mcknightx3 on 08/07/2013updated 08/05/2025I had the priviledge of purchasing my 2013 Dodge Charger (8/3/13) from Sylvia in new car sales and the rest of the team at Ourisman CDJ of Clarksville, MD. I saw the Charger online the night before and submitted my info. Several hours… later, I received a very prompt and professional call regarding my interest in the vehicle. From the beginning, Sylvia was very attentive to my auto buying needs and presented Ourisman CDJ and herself in a very trustworthy way. Upon arriving to the dealership, everything was very upfront without any haggling, or hidden costs or fees. The Finance Rep was also extremely nice, helpful and professional. She eased any concerns I had regarding additional fees affecting my monthly payments/warranties. Overall, a great car buying experience! Thanks again Sylvia and the Ourisman CDJ Finance dept. I'm Loving my Charger!!!!!!!!!!!!!
About our dealership
Todd, I had the opportunity to review the numbers sent along with the emails sent. It proves we offered you exactly what was agreed upon barring the unknown trade value. In fact the only difference was your trade value. You said your trade was worth $36K (which we both know was MSRP for your 2018 wrangler that now has 36K miles). Unfortunately you were unwilling to give us details about your possible trade in before hand. The trade numbers you gave us were based on a quote you received from a previous dealer. You said, "I am also not budging off my 36K for trade." When you came in this evening the only number that changed was your trade value as it is simply not worth $36K to us. The quotes supplied via email and in person, prove we did everything we said we would do and there was absolutely nothing remotely close to "bait and switch". Before you came into the store we had no idea what your trade was or miles on it. There was about a 45 second interval between the salesperson coming up to the sales tower to the time the Sales Manager greeted you with your key in hand (camera footage proves this). It was certainly not a long process to get your keys back. Finally after you left, you called back into the store and asked for Jacob, "Jacob answered the phone "Thank you for calling this is Jacob." You then went right into cussing at Jacob. There were 5 other people who heard you using profanity and Jacob absolutely did not. When the General Sales Manager, Jason, had enough of you abusing our employee, he stepped in very cordially, and tried to defuse your anger. You then cussed at Jason several times before he said, "Sir I am not cussing at you, please do not cuss at me." After about 45 seconds of you berating Jason, he ended the call by hanging up on you. As General Manager of this store, I find you actions to be completely unacceptable and it is surprising to me that you, yourself, a business owner as you claim to be, who has 1,000 employees, speak to people this way and try to conduct business this way. I would invite you to speak with me if you wish to talk about this further or attempt to conduct and further business at my store. You are able to reach me, Jeff Borakove at (410) 988-8100. Thank you and have a blessed day.
by Jeff Borakove on 02/21/2022