Jim Coleman Honda
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Customer Reviews of Jim Coleman Honda
Review type:
If you're looking for a quality used car w/a side of warmth (and chocolate)
by Everett Wolf on 04/30/2025
Absolutely thrilled with our used car purchase from Jim Coleman Honda Clarksville, MD from start to finish, our experience was smooth, pressure-free, and genuinely enjoyable. Mike Tavenner, our sales associate was knowledgeable, friendly,… and incredibly patient.
A special shout-out to the legendary hot chocolate machine—worth the visit alone. Who needs a fancy coffee shop when your dealership serves cocoa that good?
Also, I’m still not sure if they’re actually open 24 hours a day, or if the team just never sleeps—but either way, someone was always available when we had a question.
Highly recommend if you're looking for a quality used car with a side of warmth (and chocolate).
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The following reviews are more than two years old. They are not included in the overall rating.
551 reviews
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Just OK
by map4443 on 04/08/2017Sam was OK. Stay away from George. Dealership just wants a sale and not provide an exceptional experience.general servise
by hondalx4 on 04/06/2017there was starter problem. Did not know reason until shop diagnosed starter motor was malfunctioned, which is manufacturer Honda) defect. they replaced it. Cost was very high. no choice but pay.Excellent service
by Charles_H on 03/31/2017I always receive excellent service at Jim Coleman Honda.kcwill2443
by kcwill2443 on 03/26/2017I went into Jim Coleman to have the air bag replaced due to a factory recall. I was given a rental car and the service was completed within 3 hours. The service rep was friendly and very approachable. I would definitely recommend Jim… ColemanExcellent price and sales help
by icdesigner on 03/23/2017Salesman Andy Herbert provided excellent service. He was friendly and knowledgeable, and took the time to educate me about the vehicle. He attempted to anticipate my questions and needs in order to meet them. And he worked very patiently… with me (via a long email exchange back and forth) to assure he had the best price of any local dealer in order to make the sale.Consistently Great
by VAcustomer on 03/12/2017We have purchased many cars from Coleman based on their professionalism and competitive offers. So we also have many service experiences, and the thing that satisfies our family is the consistency of quality and professionalism throughout… all of our visits, and our varied service requirements. It's one thing to be good, it's exceptional when you do great, consistently. Coleman has been great...consistently.Always a pleasure
by figtree7 on 03/12/2017I was initially looking for a new truck, but Johnny Hernandez was able to get me such a great deal on a new truck I couldn't resist. Throughout the purchasing process everyone was professional and courteous.Honda Ridgeline Maintence Review
by LewStruck on 03/10/2017I have had my truck maintained almost exclusively at Jim Coleman Honda since I bought it in 2010. Personnel that I have dealt with over the years have always been friendly and professional. This time I dealt with Purvis Burke. Under some… not optimal circumstances he managed to get all the work done by COB. As expected, he was personable and professional, but also proved that he was flexible and knowledgeable on what could and couldn't be done in an allotted time. THANKS!!!!!Jim Coleman Honda car Purchase
by Lehnert17 on 03/09/2017My partner and I were very pleased with our experience purchasing our first time new 2017 Honda Accord Hybrid.Wonderful Service A+
by CanuckKid on 03/09/2017Always very impressed by Jim Coleman Honda's service team. On time, very professional and they go above and beyond for customers.2017 Honda Accord
by johnOB24 on 03/09/2017Worked with a new salesman, Evan, and enjoyed talking with him. Bright future for him!Happy Customer
by lampffamily on 03/05/2017Pervis always takes care of us at Honda. We were very satisfied with the service.A Five-Star Experience!!!
by graybraids on 02/25/2017My experience in purchasing my new 2016 Honda CR-V was an extremely positive one. The salesman with whom I dealt was Mr. Sam Chads. Mr. Chads was friendly, courteous, professional and very knowledgeable. When I told him I needed to get the… best deal possible due to my retiree-fixed income, he immediately presented me with a number of options, and worked with me to help keep my payments as low as possible. He answered all my questions and offered helpful information. Mr. Chads was very accommodating to my own situation and preferences. I never felt pressured or rushed, and I was dealt with in a very honest, open, and forthright manner. Mr. John Panetta was also very helpful and very honest where the financial and loan arrangements were concerned. I believe in the importance of establishing a good business/working relationship with people and places of business. I feel very comfortable with and appreciative of the great and considerate treatment I received from Mr. Chads, Mr. Panetta, and Jim Coleman Honda. I also had a very positive experience with the young lady who came to explain about Lojack, undercoating, rustproofing, etc. Her information and suggestions were very helpful, and I feel I was offered good pricing for these services. I will recommend these individuals and the Jim Coleman Honda dealership to friends and family without reservation. I am most grateful to all for a great car-buying experience. Thank you for a job extremely well done. Special thanks and kudos to Mr. Chads, John Panetta,and the lady who explained about the undercoating, etc. I regret that I do not recall her name, but she had blond hair. Again, thanks for everything!Rating for CR-V Purchase
by tigeraa on 02/16/2017The experience was quite positive. Personnel were very friendly, knowledgeable, and professional. As this was my first new vehicle purchase in over 10 years, I was overwhelmed by how much modern cars have changed, especially as regards… the technological innovations. I think there was an assumption that today's buyers are more knowledgeable in these areas, but I know in my case I am lacking a lot of expertise. I would recommend trying to ascertain how "up to date" prospective customers are, and for those whose proficiency is low, make sure you describing features in language they will understand.Made The President's Club worth it.
by andybelltm on 02/17/2017I bought a 2016 Civic from JCH in May of 2016 and have had nothing but a great experience thus far. I happened to be off on a random day and called to ask about an oil change. Pervis answered and asked when I was able to come in and invited… me to do so while taking down my information with good multitasking. I arrived to the services department and was greeted quickly and given a great recap of what was going to be done. I exited my car and was brought over to the lounge after reviewing documentation and being given an estimated turnaround time. I spent some time in the lounge and was alerted by an email that service was complete at the same time as Pervis came right to the lounge to get me. He then spent some time reviewing the work that had been done, importantly showing me the inspection of the whole vehicle that I thought added a lot of value and peace of mind. I love your staff and service, and am happy to have bought my vehicle here. I would love to see more updated technology all-around (iPads are in every dealership now, iPhones should be present for Apple CarPlay demos that Honda now includes), some things for more entertainment in the lounge, and updated merchandise that's put on the spotlight a little more. There's some junky keychains and hats in a dark case that no one would really ever care to look at, but I'd totally buy some Honda t-shirts or properly displayed hats that looked more for sale than for show.regular checkup
by grandpa on 02/15/2017The service assistant was very accommodating in schedule my time, he took time to listen to my concerns, he explained the charges and answered a few questions I had about further service. The time factor was what he said it would be. The… lounge is always a comfortable place to wait. the check out process was quick and easy. the ladies are very thorough. The service gentleman took time to address my one concern again with further explanation.35,000 mile check and oil change
by ChrisClukey on 12/31/2016updated 01/06/2017I've used Jim Coleman Honda since 2003 for service on our 3 Hondas. They've always taken fantastic care of us. I will only take my cars to them.Bad PCM-ECM
by ChrisOG on 12/08/2016I now know the value of a Service Mgr. Sam did an outstanding job of walking me through the task and issues regarding my service. He was personable professional and a straight shooter. He communicated well and always returned my calls… quickly. And he stood behind the skills of his mechanic. I'll come back again because of Sam.Oil Change
by MSikes2 on 12/08/2016The Staff at Jim Coleman's were friendly and professional.Great service as always!!!
by theboysmom06 on 12/06/2016Always please with the service done at Jim Coleman Honda. Purvis makes sure that everything is smooth and makes having service completed easy. I appreciate his honesty and willingness to accommodate my crazy schedule.Brake Job Done Well
by ShawPari on 11/29/2016updated 12/07/2016The service professionals were courteous, professional, and knowledgeable. The work was done well and on time.
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About our dealership
Mission Statement
It Is Our Stated Policy ... To Treat ... Every Visitor ...To Our Dealership ... As An Honored Guest ... In Our Home ... EveryDay ... EveryTime ... Without Fail ... No Exceptions.
We appreciate you taking the time today to visit our Honda dealer web site in Clarksville. Our goal is to give you an interactive tour of our new and used Honda inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our Maryland Honda dealership in Clarksville, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our Honda dealer web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries you may have.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (6)
- English
- Ukrainian
- Russian
- Chinese
Hi Everett, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Coleman Honda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Savy Robinson on 05/02/2025