Koons Clarksville Chevy GMC
Customer Reviews of Koons Clarksville Chevy GMC
Review type:
GREAT ESPERIENCE AND GREAT PEOPLE
by Sonny on 03/22/2025I would not bring my car anywhere but Koons (Chevrolet. They care about me and go out of their way. Kacey is my service rep and Camilis my technician. Put quite simply they are nice people who do a great job for their customers. SonnyPricy but good service
by Deion W on 12/21/2024If you meet David Hammonds then you're in good hands. Overall satisified with the repairs for my truck but a bit pricy compared to other shops but it's the dealership.Deion, we're glad to hear David took good care of you at Koons Clarksville Chevrolet Buick GMC. We appreciate your feedback and hope the quality service made up for the price difference!
Horrible
by TD on 08/11/2024updated 08/20/2024Worse dealership ever damaged my six figure truck then tried to cover it up after 5 hrs of waiting for a simple oil change and tire rotation and was a first 8am appointment after driving over an hour one way for appointment not only damaged… it once but multiple times which resulted in a repaint of a only new once very very expensive truck and not only tried to cover it up but after they got called out on the damage have yet to reach out to try and smooth things over or offer additional money we paid out for missing parts as well as lost work wages from having to deal with it all on top of additional fuel and mileage on my truck from the GM down nothing but as per usual with the majority of dealerships they roll out the red carpet for sales when they want a sale but service is definitely where they drop the ball and with all current car sales and service of any brand they better wake up the consumer is their business if they don't start functioning better and hiring actual certified people especially techs real ones who can actually drive and work on a vehicle not ping pong a vehicle off of whatever numerous times then either not report it or report it and have a service Manager try and cover it up I would never recommend koons chevy of Clarksville md to anyone sales or service and I'm looking forward to hearing from General Motors and the Ashbury company for koons chevy in Clarksville md I have a lot more to say especially being we've never had a vehicle as many as we've owned including numerous high end vehicles ever damaged let alone attempting to cover one up worse experience ever and continued by the lack of any response or apology in the whole ordeal says all I need to know especially in writing this review I say zeroes across the board in everything from service on we would never recommend them to anyone for anythingThis review is very concerning to read. We sincerely apologize for the damage and lack of communication you experienced with your truck service. This certainly does not reflect our standards, and we would like to make things right. Please reach out directly so we can address this issue further. Thank you, Noelle Watson - Service Customer Relations Manager - noelle.watson@koons.com
Well worth a longer drive!
by Timothy Davis on 05/04/2024From sales to service this dealership provides a personal, friendly, fair and very competent experience every single time we need them. It's the reason I drive twice as far to always go to Koons Clarksville instead of any other closer… dealership.Timothy, we're so glad to know that you've consistently had a great experience with our team at Koons Clarksville Chevrolet Buick GMC. We truly appreciate your loyalty and look forward to serving you in the future!
Superservice
by Todd D twenty three supercharg on 04/05/2024Excellent service from start to finish very simple and easy to make an online appointment the entire staff from service to sales to the GM extremely friendly the dealership is very nice and well maintained and they offer very good amenities… as well the service advisors are very on top of keeping customers updated on the progress of your vehicle vehicle was delivered as good as it when it was brought in maybe one minor issue the the over adjusting of my seat not close to being right but otherwise a great overall experience I would recommend definitelyTodd, we're glad to know you had an excellent experience with us at Koons Clarksville Chevrolet Buick GMC. We appreciate your recommendation and will take note of your feedback moving forward. Thanks again!
Super Service!
by Bob Harding on 03/06/2024Cassandra in the service department is superb! She is knowledgeable, conscientious, caring and efficient! In my two visits to this service department I have had completely stress free experiences! It is nice to know you are in good hands!Bob, we're delighted to know that Cassandra and our service team at Koons Clarksville Chevrolet Buick GMC have provided you with stress-free experiences. We appreciate your kind words!
Service
by AC on 02/14/2024David is good guy and took great care of my vehicle during the visit and answered all questions.We're glad to hear you had a positive experience with David at Koons Clarksville Chevrolet Buick GMC! Thank you for sharing this review with our team, we appreciate it.
Review
by John Doe on 11/18/2023Kacey was outstanding as always. The concierge service was a lifesaver. Very irritated that they erased all off the radio presets.John, we're glad to know Kacey and our concierge service met your expectations at Koons Clarksville Chevrolet Buick GMC. We apologize for the inconvenience with the radio presets - we'll make sure it doesn't happen again in future visits!
Rexreview
by TD on 10/26/2023I would highly recommend this dealership for both service and sales everything from sales and the GM to service as been great exceeded expectations we would both recommend and purchase from them in the future and the service was equally as… excellent and we live an hour drive one way that should speak volumes as far as this review an the 5 star ratingWe're delighted to know that our team at Koons Clarksville Chevrolet Buick GMC exceeded your expectations in both sales and service. Your willingness to drive an hour to see us means the world to us! We appreciate the recommendation and look forward to assisting you again in the future. Safe travels until then!
My Karen needed a oil change
by Carolyn Johnson on 10/08/2023Fast efficient quality workCarolyn, thank you for reviewing Koons Clarksville Chevrolet Buick GMC!
A Customer Care Orientated Dealership
by JDW on 07/26/2023Continuously good service from Koons Chevrolet in Clarksville, Maryland. Recently had them install four new tires. After a few days driving I detected a faint tire noise. Koons service coodinator immediately looked into it and then had… four new tires of a different brand installed. Problem solved with friendly, courteous service. Obviously, customer satisfaction is a high priority for Koons. Certainly maintains my loyalty.We're glad to know our team at Koons Clarksville Chevrolet Buick GMC was able to address your tire noise issue promptly and efficiently. Customer satisfaction is indeed a top priority for us, so we appreciate you recognizing that! Thank you for staying loyal with us.
Not the best experience
by Jdub1031 on 06/29/2023So I finally found the vehicle that I wanted. I bought used and the vehicle I bought was one of best looking that I had seen after nearly a month of shopping. It did have a pull to the right. I raised concern and was told they would check… it out. That result was “everything is as spec”. But that did not fix the pull. In todays market where decent vehicles come and go so quickly, I decided to purchase anyway but I still have to get the vehicle serviced. Even if it was “as spec” there was still a problem…obviously. Was disappointed with the response I received and the fact that they didn’t bother to investigate further to find out what is wrong. So I’ll be taking the vehicle to a trusted service that we have used in the past.We apologize for any inconvenience you experienced with your recent vehicle purchase. We always strive to address our customers' concerns and provide excellent service. I would like to assist you further in resolving the issue with the pull in your vehicle. Please contact me at your earliest convenience so we can discuss this matter and find a solution together. Thank you, Keith Williams - Service Manager - (301) 748-4178
Very satisfied with service experiences
by Average Car Knowledge on 03/06/2021I originally had bought my 2018 Volt from this dealer when they were called Win Kelly. Since then I have had to have a main battery unit replaced, and a couple of warranty/recall issues. In every instance I have received the highest level… of service and explanation of what they were providing. Their quarantine provision of valet also has been extremely smooth. I strongly recommend.Thank you for reviewing Koons Clarksville Chevy Buick GMC! We're pleased to see that our team continues to take care of your 2018 Chevrolet Volt and we look forward to working with you in the future!
General maintenance
by thurman1 on 04/19/2019updated 04/26/2019Thank you so much for the speedy 45 minute service to my Chevy Silverado. Very professional up front and reasonable.
Sonny, it's fantastic to hear that Kacey and Camilis have been taking such great care of you at Koons Clarksville Chevrolet Buick GMC. We appreciate your loyalty and look forward to continuing to provide excellent service!
by Koons Clarksville Chevrolet Buick GMC on 03/25/2025