Koons Clarksville Chevy GMC
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Dealership Service Review
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Not the best experience
Written byon 06/29/2023
So I finally found the vehicle that I wanted. I bought used and the vehicle I bought was one of best looking that I had seen after nearly a month of shopping. It did have a pull to the right. I raised concern and was told they would check it out. That result was “everything is as spec”. But that did not fix the pull. In todays market where decent vehicles come and go so quickly, I decided to purchase anyway but I still have to get the vehicle serviced. Even if it was “as spec” there was still a problem…obviously. Was disappointed with the response I received and the fact that they didn’t bother to investigate further to find out what is wrong. So I’ll be taking the vehicle to a trusted service that we have used in the past.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Koons Clarksville Chevrolet Buick GMC on 06/30/2023
Dealer Response
We apologize for any inconvenience you experienced with your recent vehicle purchase. We always strive to address our customers' concerns and provide excellent service. I would like to assist you further in resolving the issue with the pull in your vehicle. Please contact me at your earliest convenience so we can discuss this matter and find a solution together. Thank you,
Keith Williams - Service Manager - (301) 748-4178
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