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Customer Reviews of Heritage Toyota Catonsville
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The following reviews are more than two years old. They are not included in the overall rating.
165 reviews
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Car Buying
by leasman on 03/10/2014updated 08/08/2025This was my first experience in dealing with Rusell Toyota and will not be my last. The salesman was very informative and professional. Russell Toyota did not try to sell me a vehicle, he let me buy my vehicles. I told salesman what I… wanted, how much I could afford, and the rest is history. I felt like family. The salesman Dave was the man of the Day.Excellent customer service
by petey29 on 10/25/2013updated 08/08/2025Terry ensures me that I will get a good price and the right service.Thank You Dora!
by toyotamom2 on 02/22/2014updated 08/08/2025Dora N. provided excellent service. I came into the shop on unrelated issues from service I had done two weeks prior. She noticed that my tires were in poor condition. I was unaware of their condition. Not only did she take care of the tire… issue in a timely manner, she was able to get me a loaner car so that my personal inconvenience was minimal. I will certainly request Dora for all future service needs.Auto Butler
by HILLEW on 09/12/2013updated 08/08/2025Everyone was very courteous - I am an old customer in both respects - even though it is a lengthy drive past another dealer, I love your service and the people. The other dealer has always had me a little doubtful about their… recommendations (maybe unjustly - I can't say for sure) I've always had the impression the other dealer's people may have been pushed by management to make a sale, I certainly felt I was being rushed because they were being rushed. Not so with Russel - David d. is my salesman. Keep up the good work - people/people relations is your secret friend.Robin is Awesome
by rubytues20 on 02/23/2014updated 08/08/2025Robin has been my service provider for years and she's always been very helpful and super friendly. I'll probably have to buy a new car soon and i'm considering staying with Toyota just so she can be my service provider. Thanks for all… your help! Ruby ThomasExceptional Service
by USC0023 on 05/01/2014updated 08/08/2025Recently, had to have major repair work done to my 2008 Camry. I was assisted by Ms. T. I, Assistant Service Manager, and AJ, Service Technician. They were patient in explaining the repairs needed, attentive, courteous, and professional… throughout the entire repair processes. Their stellar service was matched by the young lady who greeted me in the service drive-in lane every time that I drove my car in for service. Thank you for having these extraordinary individuals serving customers.Satisfied Customer
by Cindy410 on 03/18/2014updated 08/08/2025Enjoyed my visit. The work was done in a timely fashion. I am totally satisfied with the quality of work and the courteous staff at this shop.Great car buying experience at Russel Toyota
by camry0014 on 02/27/2014updated 08/08/2025I just purchased my second Toyota from Russel and have dealt with Brad J. for an e-purchase both times. Brad is great to work with - very friendly and knowledgeable. He explained all of my options so that I knew I'd get the best deal… possible. I very much appreciated all of his help and would recommend him and Russel to anyone in the market for a Toyota.Best Car I have owned
by Sail9 on 09/14/2013updated 08/08/2025I purchased my 2001 Toyota at your site and all of my service has been done there. Toyota is a quality car and the repair work is quality workmanship.My experience in purchasing 2 vehicles at Russel Toyota
by Delopeach on 11/12/2013updated 08/08/2025ALmost 3 years ago I purchased a Toyota Corolla for my daughter and Brad J. made the purchasing process run smoothly. My daughter was in an accident and totalled her car. My first thought was that she had to be okay and my second thought… was I have to get her another car because she lives in Baltimore but attends Grad School in DC. So I called Brad J. to set up an appointment. I had been looking at the Toyota Highlander for myself before my daughter accident, so I told Brad that I was not only purchasing the Highlander for myself, but I wanted to get my daughter another Corolla. I met Brad on Friday and I purchased not only my Highlander but a Corolla for my daughter. My brother is talking about purchasing a truck and I told him that he need to see my guy at Russel Toyota...Brad J. As you can see I'm extremely happy with my Russel Toyota dealership, mainly because Brad made sure I got the vehicles that I wanted. So Thank you Brad for helping to make my purchases go smoothly.Follow Up Routine Service
by BigJohnH on 10/23/2013updated 08/08/2025Outstanding!!! David D. and the Service Team are TERRIFIC!!!Best gentleman ever
by German7 on 01/09/2014updated 08/08/2025The gentleman was super nice! I am very satisfyTires and steering/alignment repair
by cobrayankee on 12/11/2013updated 08/08/2025The customer service reps that checked me in (Brande and JR) were excellent representatives for the dealership. They handled everything great and had great attitudes. The cost of my work and repairs were very fair, however, I still have a… problem with my steering even after a second dealer visit in less than 6,000 documented miles.Awesome Service as always!
by LexusGreg on 11/07/2013updated 08/08/2025I have yet to be disappointed with any service that Russel Toyota has performed. We bring 2 cars to them, our Toyota Corolla, and our Lexus RX 350. Never ever had a problem with either! By the way ask for Brandon!92 camry
by chucky13 on 10/06/2013updated 08/08/2025All the people at russel are helpful and kind.The loaner dept is great .Keep up the good work.First Free 5,000 mile check-up.
by rockytide on 10/03/2013updated 08/08/2025Our first experience with the service department and were very satisfied. Our Rav was finished very timely. The service personnel were very friendly.Good service
by moezee on 01/20/2014updated 08/08/2025Service performed quickly and accurately.Sales Review
by tonyab286 on 07/26/2013updated 08/08/2025I simply would like to thank Charles W. & the rest of the Russell Toyota family for a wonderful sales experience. Charles made my visit to a car dealership so easy. I purchased the 2013 Toyota Corolla & I'm 100% satified with my purchase. I… will highly reccomend Charles & Russell Toyota to all my friends & family. Thanks again Charles for everything!!Service review
by EWCW on 09/18/2013updated 08/08/2025The agent who waited on me was excellent. I was kept informed about the length of time it would take to get my car ready. Very professional service. The waiting room is comfortable and clear.Price and Carwash
by Serenecreation on 11/19/2013updated 08/08/2025I think that the price is abit high. I must admit that I was thinking of going to Jiffy Lube for this service once I heard of the price. The service agent explained that this is only happens every 30,000 miles. I was not satisfied with… two things though. When I tried to call customer service the phone just rang and rang and kept going back to the operator who originally answered the phone. He kept apologizing but I had to call back twice before I finally just left a message and received a call back. Also I was not satisfied with the "car wash". It looks like they just ran a hose over the car and let it dry. My car wasn't especially dirty when I dropped it off but it looked worse when I picked it up because there are dried water spots all over it, which really bothers me because I like a clean car. So now I have to take it to a car wash to get it washed to get all of those water spots off of my windows so that they aren't distracting me while I am trying to drive.A comfortable, stress free visit
by shanad on 10/05/2013updated 08/08/2025My service rep Jack C. was outstanding. He listened to my concerns, arranged for excellent discounts on services and was so helpful, energetic and positive. I am familiar with Russel's pick-up and drop-off services so no complaints there.… All in all a comfortable stress free visit.
About our dealership
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!