Heritage Toyota Catonsville

Today 7:00 AM - 9:00 PM
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Sunday
closed
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Wednesday
7:00 AM - 9:00 PM
Thursday
7:00 AM - 9:00 PM
Friday
7:00 AM - 9:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of Heritage Toyota Catonsville

5.0
Overall Rating
(4)
Recommend: Yes (4) No (0)
Write a review: Sales | Service
sales Rating

Best Customer Service

byxtallynnon 01/29/2018

As always this dealer has always treated me with the best customer service. This dealership is like family. I have purchased a total of 4 Vehicles and leased 4 Vehicles from Russel Toyota. David Day sold me my very first car back in 2001 and every vehicle up to the current 2018 RAV4 has been sold/leased to me by David. You aren't just another consumer who is ready to buy a vehicle from him you become part of his family! He takes care of you from start to finish and checks in with you after the sale to make sure you are 100% satisfied with your new vehicle. My finance manager Renee Tyree was a pleasure to deal with as well. She did not pressure me into any features or options I did not want or need. Also when you come in for service Dave makes it a point to say hello! Its for this fact I continue to purchase vehicles here and service all my vehicles here! I trust David so much I have sent my family to him and they have all purchased and leased vehicles through him. If you want to purchase a vehicle go see David because his customer service is outstanding and he is one person you can trust to give you the time, attention, and best experience/price you deserve! Mr. Sean Locklear also made a point to personally introduce himself as one of the sales managers and thank me for my purchase and being a long time customer! Thank you David, Renee, Sean and Thank you Heritage Toyota of Catonsville for the continued service, quality, and satisfaction you have provided to me and my family over the years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
162 Reviews
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sales Rating

Best Customer Service

byxtallynnon 01/29/2018

As always this dealer has always treated me with the best customer service. This dealership is like family. I have purchased a total of 4 Vehicles and leased 4 Vehicles from Russel Toyota. David Day sold me my very first car back in 2001 and every vehicle up to the current 2018 RAV4 has been sold/leased to me by David. You aren't just another consumer who is ready to buy a vehicle from him you become part of his family! He takes care of you from start to finish and checks in with you after the sale to make sure you are 100% satisfied with your new vehicle. My finance manager Renee Tyree was a pleasure to deal with as well. She did not pressure me into any features or options I did not want or need. Also when you come in for service Dave makes it a point to say hello! Its for this fact I continue to purchase vehicles here and service all my vehicles here! I trust David so much I have sent my family to him and they have all purchased and leased vehicles through him. If you want to purchase a vehicle go see David because his customer service is outstanding and he is one person you can trust to give you the time, attention, and best experience/price you deserve! Mr. Sean Locklear also made a point to personally introduce himself as one of the sales managers and thank me for my purchase and being a long time customer! Thank you David, Renee, Sean and Thank you Heritage Toyota of Catonsville for the continued service, quality, and satisfaction you have provided to me and my family over the years.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

byKittthecaron 10/17/2017

This is the11th car I have purchased and my experience at Heritage Toyota was the best I have had. Our salesman, James, created a no-hassle experience from offer to trade-in to training to on-the-road experience. I had done my homework and got the price I wanted and the trade I expected. I would highly recommend this dealership and Salesman.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

GREAT SALES EXPERIENCE

byToyotaFanon 08/08/2017

I have bought or leased my last 12 vehicles at Heritage Toyota starting when it was Russel. My sales person, David Day is the best and always finds the car or truck I am looking for with just the right equipment at a price that is competitive. I have been happy with all my deals and would send anyone to David with complete confidence.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!

byMattandJenon 04/03/2017

Recently purchased a 2013 Toyota Land Cruiser and had an excellent experience. Our salesman Ali Morsy was extremely pleasant, helpful, and met all our expectations and more. Ali took care of all our concerns and handled them end-to-end without hassle. We walked away pleased with our purchase, and will return to this dealership and Ali for future car purchases.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Don't believe what you are told, verify.

byPercy_Pon 09/13/2016

Since Heritage has purchased this dealership I have had extreme difficulty scheduling and despite calling 4 times and leaving messages cannot get a call back from my service representative. I have had 3 different occasions now that work was not completed correctly and I needed to take the car back for follow up service. The oil filter was not tightened, they did not lift the hatch to do paint protection, they did not complete all recommended routine service and the "maintenance required" message came on within a few hundred miles. I loved my initial experience but I can no longer recommend this dealership.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Great experience with Russel Toyota

byCamry2016on 06/01/2016

A week ago, I went online and requested a price for 2016 Toyota Camry LE. I got a lot of responses from number of local dealerships but the Baltimore Russel Toyota was the only one whose Internet Consultant Diane called me and gave me a REAL price with all the discounts included and explained, right away, straightforward and simple. That was exactly what I was waiting for, so I decided to visit Russel Toyota next Saturday. On Friday I got a call from Russel's Sales Consultant Stanislav Noskov who confirmed that they were expecting me, and they do have the models and colors I was asking for. He ensured me that he will help me with any questions and concerns, and will make the process as smooth as possible. My wife and me, we both spent a very nice day at Russel Toyota with Stas who was patient and professional, friendly and helpful. Not only he gave us a ton of information about different options available, but he literally become our friend whom we could trust completely. We checked few cars, compared some options and colors, took a test-drives, and finally I got my new Camry, washed and filled, with permanent registration card and permanent tag plate installed. The whole experience was awesome. No pushing, no nonsense, just nice, relaxed and friendly conversation. We were really excited. My wife's Corolla is just 3 years younger than my old Camry, so in few years we will have to replace it, too. We don't know yet when exactly our Corolla will ask for retirement but we know for sure WHERE we will find the next one, and WHO will be our Sales Person. Very nice place, very friendly people, excellent selling practice. Thank you, Russel Toyota, thank you, Stas!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent car buying experience!

byMook3223on 04/29/2016

I had a great experience buying a new car tonight, and am extremely grateful to Ali for all of his help. He went above and beyond to get me the car I wanted at the price I needed. The entire process was smooth and enjoyable. Thank you so much Ali!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Awesome Service

byTL092814on 04/26/2016

Thank you to Dave Day for taking the time to listen to what I was looking for and finding it! Dave is very trustworthy and sold me exactly what I wanted for the price I wanted to pay. I will be back for all my future car purchases.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Love my new car

byAshrileyon 04/23/2016

Russell Toyota made my car shopping experience easy, breezy, and fun! Ali is a great saleman who aims to please his customers. Overall, great experience!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

James Akinola

byMoody56on 03/29/2016

Excellent service when buying my new RAV4 from James to finance I truly recommend any one who's looking to buy a Toyota go to Russell and ask for James

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Easier than buying a new dress...

byJen1374on 08/30/2015

I had gone to Russel Toyota knowing exactly what I wanted, but I wasn't sure I wanted to buy yet. From the moment of my first inquiry I was amazed by their attention to detail and customer service. Russel Toyota was the only dealer that had the RAV4 in the exact color that I wanted, so my appointment was basically to inquire about prices, I wasn't planning on being there any more than an hour. Tyler Day was knowledgable, honest, straightforward, and totally changed my (negative) opinion of car salesmen. He didn't try to sell me something I didn't want, nor did he take advantage of my inability to negotiate. He answered all my questions, gave me a great price and made the process so simple that I found myself walking out of the dealership 3 hours later with the exact car I wanted and all the paperwork taken care of. I was even able to trade in my old car, which was registered in Connecticut. When I went back 2 weeks later to get my Maryland tags, he took care of that too. I've had more trouble buying a new dress!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Worst Service

byvakulmoreon 06/24/2015

This review is for the SERVICE DEPARTMENT. I have been here twice and terribly disappointed both times. Worst service experience so far from Toyota. They may give you nice ambient waiting area but rip off customers by promising the things they never do. It took them 4 hours to change oil after promising me to get it done in 1.5 hours. Promised me to top off Coolant fluid but never addressed it. Even after sending email to the Service Director, Ron Filling there was no response. I will not be returning to this dealer. Worst service experience.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Meya is awesome

byttfn1on 05/23/2015

I have had my 2010 Highlander serviced here almost completely with the exception of a company I will not name that has done some service on my car. You really do get what you pay for. I went in today thinking that I had my headlight replaced not more than a year ago. Meya and Ryan pulled all my service records with them within the last year (this is just one of the reasons I come back for service) and cleared my misunderstanding up. After an oil change and headlight replacement was done, and I must say rather quickly for having an appointment for 3:30 on a Friday, which was made only about 3 hours before, I was surprised at the cost upon getting my work order and receipt. There was a big discount. I paid less than what I was expecting. Plus they washed my car and it gleamed. Thank you Russel Toyota and all the service people today, you too Meya.. Thank you for such courteous, professional, good customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Unhappy with purchase experience.

bystasson 04/02/2015

This is to formally state that we are unhappy with the overall purchasing experience at Russel Toyota dealership and the service department. Overall the purchasing experience raised significant concerns of lack of trust in your dealership, about poor customer service at your dealership, and about evidence of dishonesty by the finance and service departments. Just to summarize, here are the issues we have: 1. A certified pre owned 4 wheel drive vehicle sold to us with significantly mismatched tires, which is known to cause damage to the drive train and is not recommended in terms of safe operation. This fact violates the trust with the dealer, as had we noticed the tire issue prior to purchase, the discussion about purchase would have been a very different one. 2. In addition to the mismatch, the rear tires looked visibly cracked, thin treads, wear line visible – they were in very poor condition. This is again a trust issue. 3. During the initial purchase dealer financing department tried to overcharge us by over a thousand dollars by incorrectly adding the costs – someone I and many others experienced at a certain type of dealer. The kind that people probably should not be dealing with. 4. Good year, Firestone, and our local mechanic confirmed wear line is showing on the rear tires and that tires have maybe 100-200 miles left on them. Likewise they confirmed that this vehicle should not be driven given the tire mismatch without tire replacement. 5. Russel dealer service department claimed 50% of life left on tires despite obvious evidence to the contrary. This is straight up dishonesty by the service department. 6. Minimal responsiveness from both dealer side and service department side to address our concerns; this is consistent with very poor customer service. 7. Final offer by dealer for us to pay to replace the tires with a discount on labor was barely acceptable (based on incorrect claim that 50% of life left on rear tires and ignoring the fact that dealer should not have sold a 4WD vehicle with mismatched tires). Overall this has been nearly the worst vehicle purchasing experience in this family’s history, mitigated only by the fact that Kevin Roy was polite and not pushy during the initial purchase. I don’t think I’d feel comfortable purchasing or servicing any vehicles at Russel Toyota and hope that we will not be doing any business with Russel Toyota in the future. Again - this is due to issues of lack of trust, poor customer service, and a poor service department. We feel strongly enough about this to pass our significant concerns along to others as well as, hopefully, to someone in the Toyota organization who might actually care about the above issues, as the Russel Dealership clearly does not.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

service Rating

Very Pleased

byMathTeach0207on 03/12/2015

I was very pleased with the services rendered to my vehicle. The customer service was extremely great and Eric did a great job with making sure my car was good for the road and my pockets were not left empty. I will definitely use this facility in the future for any additional work on my car! Thanks Eric!!!! #MathTeacher

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Not What I Wanted

bymustang_jeanon 01/25/2015

The Russell Toyota Web site lists over 800 cars. Not quite - their inventory includes cars from a dealership on the other side of town and cars which are on order. Call them first. If you can accept another car as a substitute, good for you. If Russel Toyota does not have exactly what you want, right there, go elsewhere. Don't waste your time like me.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Have been going to russel Toyota for 20 years

byJCinBaltoon 01/21/2015

I first brought a car I bought elsewhere and found the service great. So when I bought a new car I ought from Russel toyota. I take my car in as recommended and the Russel folks keep me informed as to what I need to do. (On top of that I can walk there!)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Dealer review

bysquibon 01/18/2015

Buying the car was a nice experience. The sales people were very courteous, pleasant and competent. The sales pitch was relaxed and helped me through all the paperwork. The car was immaculate when it was ready to drive away from the salesroom. The only problem was the aftersales service as I had a few questions. I emailed my salesperson to ask him a number of questions but he didn't answer my email. I then called the reception and they were very helpful. I did get a call from the salesman the day after. The dealership offers free car washes which is nice. However, I will certainly buy my next car from this dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great sales staff

bynyaceoneon 12/14/2014

Lisa Shannon was my sales person, and I was totally satisfy with my choose. I told her what I was looking for and she went out her way to make it happen.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Our Best Purchase Experience Ever

byjust4me1on 11/02/2014

If you are interested in a new Toyota, there is no better person to deal with than James Akinola from Russel Toyota in Catonsville MD. My husband and I went to Russel Toyota and just happen to meet this great man. He treated us like people. Mr Akinola showed us all the attention, listened to us and really care about us. He got his GM involved too and this really was a big surprise to my husband and I. We've bought more than 13 vehicles in our lifetime, but this is definitely the BEST EXPERIENCE EVER. What a great place to do business.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Do not buy from Russel

byxredjaron 08/18/2014

DO NOT BUY A VEHICLE FROM RUSSELL TOYOTA!! This dealer is the textbook example of the worst case car buying experience. Called and talked to James at Russell, then went to see a new Tacoma. I liked the truck, so I test drove it. Very bad shake in the front end at around 60 mph. Told James when I got back, and he said that he'd let the service manager know. Now we start the sit and wait games dealers play. I knew what my trade was worth, and was not willing to accept less than that. I told James this the first time he "went to talk to his boss". James comes back with a number a full $2k less than what I was willing to accept. I should have left right then!! Even after telling James what the acceptable trade number was, he still came back under. So after 4 trips to talk to his boss (each no less than 15 minutes)....he comes back with the numbers that work out pretty close to where we wanted. Classic wear you down routine, and just should have got my keys back and left then. Add in another wait... Then there is the usual undercoating, paint sealer, stain resistant treatment...etc sales pitch. Add in another wait... Then the finance guy, who had already added in upcharges. Just the usual low class dealership tactic to get you to pay more. Add in another wait.... James finally got the service manager to take the truck for a drive, and guess what....there was a vibration around 60 mph. So now it's over an hour wait (I'm being generous here) until they can get the tires balanced. Overall almost 5 hours to buy a vehicle. My last vehicle...from beginning to end....less than 2 hours. On the drive home things seemed ok, but after a few days I was able to confirm that the vibration had moved to the 65 - 70 mph range. Not as bad as before, but not right...especially for a new vehicle. I get a call for a survey from Jill, I explain the tires still are not right and she asks me if I'd like her to talk to the service manager to get it squared away. I said that would be great. Not great. Jill disappeared. I sent 4 follow up emails, none of which were answered. I spoke to Chris the GM, seemed like he wanted to help, but still no closer to making the truck right. Long story short, it took over 3 weeks of trying to get someone to do something. Finally I get a manager on the phone, and I tell him I fully regret ever walking into Russell Toyota. Now that I have his attention, I explain the problem to him. He gets me set up with a service appointment, and that I'd be expedited so I could be in and out quickly. Didn't happen. Got to my service appointment, waited over an hour before the tech started with my tires. After a test drive he could not see what was wrong. I went on a drive with him and pointed out when it happened. Tech says new tires are what will cure it. Long story short again, I guess "expedited" means over 4 1/2 hours of waiting around. Now to the kicker. Because I do maintain my vehicles well, I was checking my air pressure in the tires. Right rear has a hiss to it when I take the valve cap off. THE VALVE IN THE STEM WAS LOOSE! I've already driven over 500 miles on these tires, with my family, on vacation.....and I find a loose valve stem. I'm going to follow up with Toyota Corporate. This is the WORST buying and servicing dealership experience I've ever been witness to. We are buying my wife a new car also. Told folks at Russell this, and that it depended on the buying experience if we'd buy the second from them also. It won't be from Russell. Likely it won't be a Toyota. Not after this horrible experience. I'd like to end on that there seem to be some good people at Russell Toyota. However they are far overshadowed by the dealership process, and the majority that don't care about the customer buying / service experience. I will not be going back to Russell for anything. Hopefully Corporate Toyota will be more helpful. If not, I will never buy another one.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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