BMW of Bel Air
Customer Reviews of BMW of Bel Air
Review type:
2024 New BMW X3
Recall Upgrade & Inspection
by X3Driver on 12/21/2024Handled recall upgrade efficiently and provided thorough inspection. There were no charges incurred.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Ms.
by Veronica on 11/25/2024The dealer is top notch and provides excellent and prompt customer service. Steven Herold, my Service Advisor, is very professional, knowledgeable and courteous. I give Steven Herold, Service Advisor and the Dealer Service Department an A+.Hi Veronica, We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service at BMW of Bel Air
by James c on 09/28/2024updated 10/07/2024Excellent service! Knowledgeable, personable and competent! What more could you ask for! Highly recommend Steven as service advisor!Hi James, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of BMW of Bel Air and we hope to be of service again in the future.
Hi James, thanks so much for the warm recommendation of the team here at BMW of Bel Air. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2024 New BMW X3
by Skip Ho on 08/02/2024Two people at the dealer made it a great process, Reina (Bus. Mgr. & Salesman Juon Canny). They were very clear with all details. Juon helped with the explanations and set up. I felt very comfortable with both.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Sunroof Noise Fixed
by Lou3Otremba on 07/22/2024I recently brought in a CPO 2021 X3 that I had just purchased out of state. It's an amazing vehicle but needed a small light in the luggage compartment and, more annoyingly, had a bad rattle in the sunroof. We found a service bulletin… describing this issue and a fix. The service team reviewed the bulletin and the first try wasn't 100% (think it rattled on both sides). I had to go back to have a small part installed and told them it was still making noise. The service team went above and beyond to pinpoint the issue and fix it. I'm so happy and relieved that this is fixed. Makes the car that much more enjoyable to drive.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Reliable and patient dealership
by AndyLou on 06/07/2024We had a very good experience buying a new X3 here. The salesman and manager team are answering all our concerns on time and cooperating with our request. I will recommend it to anyone who shops around for a BMW.Thanks so much for the warm recommendation of the team here at BMW of Bel Air. If you ever need help, just give us a call. Happy motoring!
Vehicle Service
by James E on 05/20/2024Always a pleasant experience when dealing with the service department at BMW of Bel Air. Steven is always professional and knowledgeable. The work is done well and and timely! I would very much recommend BMW of Bel Air for all of your… service needs.Hello James, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Bel Air and we hope to be of service again in the future.
Terrible experience
by AF64326 on 05/01/2024Never again. My sales person, Jason, was easy to work with. After buying so many cars, it did not bother me that he was not much of a talker. HOWEVER, the finance person, Alex, did not explain anything to me, had me sign everything in… silence on an iPad. I’ve never experienced someone who did not speak a word or explain any of the majorly important financial documents. Thankfully, I’ve bought many cars in my past and also know how to read. He was also extremely slow. If you are new or confused, simply state that. For the week following my purchase, I had 2 holds for my down payment which was a large amount that the dealership was not able to take care of. I called multiple times to have the ‘hold’ of money cleared as it was under BMW, and no one could help me. It eventually cleared after 6 days. This current week I called the finance person,Alex, to sent over an emailed version of my installment agreement so I could refinance my vehicle. He says, sure. It never came though. I called twice and left voicemails for someone to help me…no return call. Today, as I call to see when my title would arrive as the refinance group needs it to close out the current loan, the MVA advised me the paperwork was not processed until April 22, 2024…16 days after my purchase. The title is not even created yet as of May 1, 2024. I will not even bother to call and ask why, as no one has been able to help me with the several other issues I’ve incurred in the last month.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
New X1 M35I
by Sam Bianco on 01/31/2024Walking in on a rainy Saturday to look at the X1 M35I my expectations was blown away on how clean the sales floor was and to be met by Lillian Moore as my sales associate with an amazing attitude to help me and my wife. She worked with us… all week on the process of purchasing this vehicle and would highly recommend her and this dealer to anyone looking for an new vehicle in the future.Hi Sam, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of BMW of Bel Air and we hope to be of service again in the future.
Amazing Dealership
by Elias A on 01/30/2024Was helped by Jason and they dealership was clean and efficient! They picked me up from the airport in Baltimore which is 30 mins away. I mean… Honestly, I can’t thank this dealership enough!Hi Elias, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil service and vehicle check up
by Michael on 12/07/2023Steve, our service manager, is a fantastic asset to AutoNation. He explains everything and always goes the extra mile.Hello Michael, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine maintenance
by John OBrien on 11/22/2023As always Belair BMW service team treated me with the utmost courtesy and professionalism.Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Consistent Outstanding Service
by Scott Becker on 11/17/2023I’ve been having both my X1 and my X3 M40i serviced at BMW of Bel Air for approximately the last 2 1/2 years. I’ve had an excellent experience without exception in terms of the scheduling, the reliability of the service and the friendliness… of the entire staff. All my questions are addressed promptly, thoroughly and clearly. I’m a very contented customer.Hi Scott, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Bel Air! Drive safe, and we'll see you on the road.
Purchased a 2024 BMW 430i xDrive convertible
by BMW Bel Air on 09/05/2023I purchased a 2024 BMW 430i xDrive convertible from Bel Air. They are best people to deal with so professional, knowledgeable and friendly.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Special ordered a 2024 X7 - M60i
by BSHILLMAN on 09/05/2023My wife and I had a wonderful experience as 1st time BMW owners. We met with the sales team and Sean was our salesman. We were pleased to be able to place the order and begin our BMW ownership. The car X7 was built ahead of schedule and… we received the car sooner than expected. Sean kept in contact throughout the build and provided many updates as he received them. We will absolutely be purchasing from BMW of Bel Air again soon............ just need a bigger garage!!! LOL Brian & Betty ShillmanHi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Bel Air. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bmw x 7
by Sbassi. on 08/25/2023My experience with Steven was A+ at bmw of bel air for my bmw x7. Others at the services section are very helpful too. Steven kept me updated. I can't say the same about my experience when I bought my bmw ix 50. There was significant delay… to get my title. For bmw of bel air service section my experience is A+ and will recommend them.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Anthony Cimino
by excellent on 08/21/2023Excellent service as usual. Steve is very helpful and knowledgable.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service Visit
by tlname07 on 08/19/2023Easily signed up for appointment using phone app. Dropped off vehicle for oil change. Service tech provided a short video of inspection. Dealer washed and vacuumed car after service.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Scheduled Service
by Clinton on 07/12/2023Everything was first class from the time you drive in the service area. Everyone greeted you and was very pleasant throughout the entire visit.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Billie Partlow
by bpartlow on 07/02/2023My original reason for the visit was to check the reason for a symbol that appeared on the dash. It ended up being an unexpected service call. The service became one of to kill all the birds with on stone that saved me time and effort. As… usual I was most pleased with the service and my service advisor Steve. He explained all that was needed at the time of service. For the years that I have had this vehicle only BMW techs have repaired it. None other. I am very pleased with BMW of Bel Air for being dependable and reliable. They will continue to be my "go to" for service.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
X2 m35i
by Vincent on 05/23/2023Had a great experience with Jason my sales rep purchased a used x2 m35i beautiful great priceHi Vincent, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Moses Jenkins on 08/06/2024