BMW of Bel Air

Never again. My sales person, Jason, was easy to work with. After buying so many cars, it did not bother me that he was not much of a talker. HOWEVER, the finance person, Alex, did not explain anything to me, had me sign everything in silence on an iPad. I’ve never experienced someone who did not speak a word or explain any of the majorly important financial documents. Thankfully, I’ve bought many cars in my past and also know how to read. He was also extremely slow. If you are new or confused, simply state that. For the week following my purchase, I had 2 holds for my down payment which was a large amount that the dealership was not able to take care of. I called multiple times to have the ‘hold’ of money cleared as it was under BMW, and no one could help me. It eventually cleared after 6 days. This current week I called the finance person,Alex, to sent over an emailed version of my installment agreement so I could refinance my vehicle. He says, sure. It never came though. I called twice and left voicemails for someone to help me…no return call. Today, as I call to see when my title would arrive as the refinance group needs it to close out the current loan, the MVA advised me the paperwork was not processed until April 22, 2024…16 days after my purchase. The title is not even created yet as of May 1, 2024. I will not even bother to call and ask why, as no one has been able to help me with the several other issues I’ve incurred in the last month.