BMW of Catonsville
Customer Reviews of BMW of Catonsville
Review type:
Thank you for your service
Five Star Customer Service
by Sarjo Dampha on 07/18/2025The staff at the sales department are so welcoming, Jae attended to us immediately and helped us a great deal to purchase the vehicle with ease.Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!
Thank you for your service
by Suyun on 07/22/2025This my 4th vehicle from the BMW of Catonsvile. My client advisor Jae always treat me as his family member. He is very polite and informative. And the finance manager Sam helped me with financing and warranties. Thank you so much for you… guys assistance.Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.
Outstanding Service
by Terry on 07/15/2025Friendly and professional service. The staff, specifically Jae Lim were amazing! Highly recommend this dealership!Hi Terry, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience
by DBC123 on 07/08/2025I am happy with my purchase from BMW Catonsville. Benn Edwards was my sales associate. He took the time over two days to speak with me, answer my calls, respond to text messages, and the time it took to test driving all 3 cars I was… considering. I have had my car for approximately 2 weeks and am extremely happy with my purchase. Joanna McCarthy took the time to speak with me to explain the different warranty options and confirm that I was happy with the purchasing process.Congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
BMW Of Catonsville Rocks! 🤟
by Craiglevy8 on 07/03/2025I have purchased several cars from Catonsville BMW and they have always been easy to work with, fair in price and it has always been a great experience dealing with them!Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
the entire experience exceptional from start to finish
by Sang Yang on 07/01/2025I recently purchased a BMW X6 from BMW of Catonsville, and I have to say that working with Jae Lim made the entire experience exceptional from start to finish. From the moment I walked into the showroom, Jae Lim was professional,… knowledgeable, and genuinely attentive to my needs. What really stood out was his ability to answer all my questions without ever being pushy. He took the time to understand what I was looking for and helped me find the perfect vehicle within my budget. The test drive was relaxed and informative, and Jae Lim walked me through every feature of the car with impressive expertise. Even after the sale, he followed up to make sure I was satisfied and comfortable with my new BMW. That kind of customer service is rare these days, and it shows his genuine commitment to customer satisfaction. I highly recommend Jae Lim and the team at BMW of Catonsville to anyone considering a BMW. You won’t find a more helpful, trustworthy, or professional salesperson.Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great service!
by Leung on 06/30/2025thank you for your service. Jae lim was my sales rep. He did a great job going over the feature and connecting my phone. I will recommend to my family member.Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Excellent car buying experience
by Alvaro on 06/30/2025Great experience with my salesman and the staff who assisted me with finalizing payment and warrantyHi Alvaro, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Amazing service and beyond
by Narcisse on 06/23/2025Absolutely the best car buying experiences—bar none! I’ve purchased many vehicles over the years, but I felt like family from the moment I walked in because of how genuine and welcoming Korey Mathews was at BMW of Catonsville. As a result,… I purchased three ultra-exclusive BMW’s from him within 3months…the 2025 BMW XM, a 2025 BMW i7 xDrive60, and today I bought the all new 2025 BMW M5! Korey always takes his time to help me select the perfect vehicle, and he’s extremely personable and professional throughout! When it came to financing, Jhonayra went above and beyond to explain all the options clearly and made the process seamless. Honestly, I always forget that I’m in a dealership when I’m with them—it’s that smooth. This is without a doubt my favorite place to buy a vehicle, and I’ve already sent family to Korey…they bought two BMW’s on Saturday! I’ll definitely be giving Korey and Jhonayra my business and all my referrals going forward. I sincerely appreciate how they take care of me and my family!Hi Narcisse, thank you for your positive review. We're glad to hear that you found our team here at BMW of Catonsville so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Shaun makes dreams come true
by Erick Petersen on 06/22/2025Shaun helped me get my dream car (M2 coupe) and made the entire experience a joy. I asked for the impossible… a custom M2 in the exact spec and color I wanted, as quickly as possible. He helped me with the order, and kept me up to date the… entire way. The purchase was smooth and enjoyable. It’s also worth mentioning that Shaun had also recently ordered an M3 which meant his passion for connecting drivers with the ultimate driving machine is authentic and enhances the whole experience. I highly recommend working with Shaun and the team at BMW of Catonsville.Hello Erick, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Buy car
by A Hudak on 06/19/2025Jae was very helpful and made my buying experience smooth and effortless. From my first conversation with Joanna to my introduction to Jae, it was truly enjoyable!Hi Hudak, thank you so much for your feedback! Our team will be pleased to hear about your kind words and high star rating! Please let us know if you have any additional questions about the services you received, and thank you again for choosing BMW of Catonsville!
Fantastic Experience
by KPR on 06/16/2025Shaun is fantastic to deal with. Everything was well in motion when I came to the facility for vehicle pick up. The team was fantastic to deal with.Hi, thanks for your great review, and for giving our dealership such a five star rating! Our team is available should you require any extra help.
It was a great experience
by Mae on 06/17/2025I Just purchased a car today from Jay and Joanna today they made the process so worry, free and seamless. I recommend anyone in search of a new car to check out this dealership. The staff was great…….Hi Mae, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
BMW X5
by Mallory on 06/17/2025We had a wonderful buying experience with Jae Lim! He was great to work with and provided us an excellent trade in value for our BMW X3.Hi Mallory, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and five star rating! Our team is available should you require any extra help.
Very Accommodating!
by SP on 06/10/2025updated 06/16/2025Jae was our salesperson and he made everything so easy to purchase a convertible and was very accommodating to get exactly what we wanted. Definitely recommend working with Jae!Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Jae was great.
by Sowmya Potluri on 06/10/2025updated 06/16/2025Jae Lim was my sales person. He was wonderful and help me finding an exact vehicle I have been looking for. He was very easy to communicate and helpful.Hi Sowmya, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Great experience
by Bini Koshy on 06/14/2025We came just to test drive a BMW and Jae Lim greeted us. He was awesome, his mannerism, communication and pleasant mannerism was impressive. He also got a good deal for us. We came to look for a car and driving back with a car.?It’s all… because of him. Thank you.Hi Bini, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Jae was great to work with
by Row Row on 06/14/2025We did not expect to end up with a BMW but Jae was extremely kind and easy to work with. He took us on a long test drive which was much better than other dealers nearby. Furthermore, he sat patiently with us and let us explore our options… while putting on a cheerful attitude. It was a pleasure to work with him!Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Friendly Sales Staff
by Dakota on 06/12/2025Even though I didn't end up purchasing the vehicle, Jae and Shaun were very professional and took the time to answer my questions and take care of me. 10/10 would recommend these 2.Hi Dakota, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great service!!
by Rachel on 06/07/2025BMW of Catonsville is great! James Wood helped me so much although I didn’t buy a car, but I was welcomed warmly and would recommend this location!Hi Rachel, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Convertible
by Franklin on 06/09/2025Jae was my salesperson, he was great to work with and found us a convertible we loved. Highly recommend Jae and this dealership.Hi Franklin, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.
by Kiara Dou on 07/24/2025