Koons Annapolis Toyota
Today 9:00 AM - 6:00 PM
Customer Reviews of Koons Annapolis Toyota
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Need a nice used car? Go to Chris Zook!
by Mellisa C on 07/31/2025
I have had a fantastic experience with Christopher Zook, a very knowledgeable salesman at Koons Toyota.
He treated the sales like new and is very responsive for follow up customer care! Great guy. Great service
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The following reviews are more than two years old. They are not included in the overall rating.
42 reviews
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My New Toyota Highlander
by tomsix on 05/22/2008I will keep this short and sweet. WOW. I've been buying cars for years and have never experienced anything close to this.I sent an email in to get a price quote and within minutes my sales person Scott Kinsley responded. He gave me a price… quote that no one could touch so I was a little apprehensive about making the trip to the dealership. When I got there the car was waiting for me already cleaned and looked perfect. Fully expecting something to go wrong, I was amazed that the quote Mr. Kinsley gave me was spot on. Perfect salesperson. Not pushy and very professional. And it was the exact car I wanted. All I can say to the owners of this dealership is bravo!!!! I was in and out in less then an hr and left with the the best feeling I've ever experienced purchasing anything!! Anyone looking for a new Toyota needs to experience the same thing I did. Bravo Koons Toyota and Scott Kinsley!!!!.Great
by damien6830 on 11/08/2007I don't know how to describe the buying experience. Koons Toyota took care of me. I have bought 5 other cars from 5 other dealers and i have had all horrible experiences in the past. Koons got the best price, i am only 21 and i needed to… get insurance. The dealership closed at 9pm but they stayed there until 11:30 pm and got my insurance so i could take the car home that day! Exceptional sales people - can't say the same for Used cars but New cars - Koons Toyota is the place to go! See Jeff White - if they tell you something - they will stand by what they told you regardless. I got my new 2007 Camry for 500 under invoice and was pleased with the price. Too bad it is over an hour drive because i would rather do business strictly with Koons Toyota then with any other dealership. Koons has a few chains - i bought a chevy for Koons Chevy in white Marsh and was not pleased but Koons Toyota of Annapolis knows how to treat the customer - This comment is not for any other Koons - only Koons toyota of annapolis! The only thing was their low trade in amount! They do not budge on the amount for trades but do work with you on the price of a new car.All things considered, a good bunch
by biff9 on 07/23/2007I'm not going to gush about how pretty, kind and charitable everyone was there. They are a business and they run it rather well. Thet're pretty low-key, friendly, and will work with you on price, which I think worked out well for me.… What little problems I pointed-out with my car, they took care of quickly. It certainly wouldn't hurt to bounce an offer off of them, you never know, they may do better by you. I haven't had any experience with them regarding major service issues, but I don't know of anything that made them sound bad.I didn't have a trade-in, so I can't speak to that half of the deal.... Best of luck, if they were paying me, I'd have been much more colorful and hyperbolic. But as it is, they were low-pressure, organized and not likely to throw the usual car-sales rubbish at you.[non-permissible content removed]
by kandy_jalva on 02/18/2014updated 08/02/2025Koons auto at Annapolis are big [non-permissible content removed]. They quoted me a price which was much below what was the average cost. So I left all other negotiations and came to this dealership driving 50 miles. I found out that the… wrong price was only to get us there and once we reached their location, they quoted a higher price. They are [non-permissible content removed]. Dont believe on their price. As a customer you expect honesty. I felt their way of doing business completely unethicalAm I an idiot?
by iamsnoopy on 04/12/2011updated 08/02/2025In the beginning I was going to trade my car in because of what they appraised it for. I was given a good deal on the trade and a simi good deal on the new vehicle. When it came down to negotiating down payments and monthly payments, they… tried to take advantage of me. They would not give me time to go home and think about the deal. The sales manager threatend that the vehicle I wanted would be gone and the deal would not longer be valid. After a few hours of not giving in to them and wanting to leave, the sales manager said I had until 7am the next morning to give them an answer. I took their deal ( buyers order) to another dealership to see if they can match or beat the deal. The other dealership beat it and was giving me the enitire weekend to think about the offer. When I contacted Koons at 7am as requested to let them know I will not buy the vehicle because I had a better deal, they wanted me to do something only an "idiot" would do. They wanted me to make another down payment on the car I was trading in and make a down payment to them on the new on which was too high. Who on earth would make a down payment on a vehicle they are trading in and a down payment on the new vehicle? Why would they even suggest such a thing if you are trading in a vehicle? I find that to be very unprofessional, dis honest and "stealing". I would not recommend this dealership to anyone. They are what the public say and think they are. [violative content deleted]My review
by peggy20 on 03/13/2013updated 08/02/2025I had a very pleasant experience at Koons and Kalyn S. was so nice and took plenty of time with us and it was a good experience. I would go back again and would recommend this dealership to my friends.
About our dealership
Mellisa, we're grateful for your kind words about Christopher and his attentive service here at Koons Annapolis Toyota! We’ll be sure to pass on your praise to him. Thank you for your support!
by Koons Annapolis Toyota on 08/01/2025