Koons Annapolis Toyota

Today 9:00 AM - 9:00 PM
Sunday
closed
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of Koons Annapolis Toyota

5.0
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

Excellent Customer Service

bywaiterspon 11/15/2018

My experience purchasing my 2018 Toyota Highlander was outstanding! Emanuel and the Koons Toyota team did everything to make sure my purchasing experience met my needs, I was very impressed of the professionalism, loyalty and respect I received from the Koons Toyota of Annapolis team. Customer service is definitely a #1 priority!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
13 Reviews
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sales Rating

Excellent Customer Service

bywaiterspon 11/15/2018

My experience purchasing my 2018 Toyota Highlander was outstanding! Emanuel and the Koons Toyota team did everything to make sure my purchasing experience met my needs, I was very impressed of the professionalism, loyalty and respect I received from the Koons Toyota of Annapolis team. Customer service is definitely a #1 priority!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Amazing experience at this dealer

byTracyMcDon 02/09/2018

Most people hate buying cars because of the salesman’s seemingly tricky and high pressure tactics. You will NOT find that at Koons of Annapolis. I was looking for a new car and a friend recommended that I call Chris Zook at Koons of Annapolis after being very frustrated with my experience at other dealerships. Chris is in used car sales, but assisted me with my new car. He was absolutely amazing, honest and forthright, and helpful. I could not have had a better experience at this dealership. Everyone was very professional - from the finance person (Latoya Gardner) to the sales manager (Scott Snyder) and of course, our salesman (Chris Zook). We will probably never buy from another dealership after this experience and would recommend them to everyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

William Gable was incredible to work with

byajgreenon 11/04/2016

The reason I am giving this dealership 5 stars is because I found my salesman William Gable to be of incredible character, going above and beyond to satisfy my every need...and trust me, I was not an easy customer. If you are looking to buy a 2016 Sequoia like me, or any other toyota, seek William Gable at Toyota of Annapolis. Also worth noting, he was very polite throughout the entire process. What a superstar.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Horrible Experience

bypaul6791on 12/04/2015

Worst customer service experience ever! I went to this dealer for the WOW pricing and the up to 125% of kbb on trades. Not only was my trade offer not 125% (up to, I know), but it was 2k below the lowest pricing listed by kbb and the car was in great shape. They eventually matched a Carmax appraisal I had (that was 5k above their first offer), but when my sister voiced her concern with their shady trade valuing practices, the sales manager (Steve Chase) called her nasty and said the deal was off. She was not rude or nasty and did not raise her voice, at all. When I said the car was for me and I wanted to do the deal, the sales manager said, "I am not selling you a car, have a nice day." - and the salesmen handed me the keys to my car and said "sorry." I spoke with someone in customer relations who was apologetic and said that I could get the same car in Virginia, but for about 1k more than the initial deal. What a joke. I ended up going to a different Toyota dealer the same day, got exceptional customer service, AND an even better price on the car I wanted. I also filed a complaint with Toyota about their horrible customer service. Please, as someone who has never written a negative review, DO NOT go to this dealer. It will save you time and trouble!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Unscrupulous Pricing

bypneufvvichon 01/05/2015

Our experience with Koons Toyota was horrible. Every rank of the sales staff were unknowledgeable of their own product's sales offers. They refused to honor their advertised Wow price and TrueCar fair price because we wanted a fair value for our trade-in. Their haggling process is bureaucratic, messy and condescending towards buyers that have done their research. They only appraise/offer trade-ins at 'fair' Kelly blue book value, regardless of the condition of the trade-in. Other dealers offered $3,000+ over their trade in offer. We'll never return to this dealership to purchase a car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

[non-permissible content removed]

bykandy_jalvaon 02/18/2014

Koons auto at Annapolis are big [non-permissible content removed]. They quoted me a price which was much below what was the average cost. So I left all other negotiations and came to this dealership driving 50 miles. I found out that the wrong price was only to get us there and once we reached their location, they quoted a higher price. They are [non-permissible content removed]. Dont believe on their price. As a customer you expect honesty. I felt their way of doing business completely unethical

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

My review

bypeggy20on 03/13/2013

I had a very pleasant experience at Koons and Kalyn S. was so nice and took plenty of time with us and it was a good experience. I would go back again and would recommend this dealership to my friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Am I an idiot?

byiamsnoopyon 04/12/2011

In the beginning I was going to trade my car in because of what they appraised it for. I was given a good deal on the trade and a simi good deal on the new vehicle. When it came down to negotiating down payments and monthly payments, they tried to take advantage of me. They would not give me time to go home and think about the deal. The sales manager threatend that the vehicle I wanted would be gone and the deal would not longer be valid. After a few hours of not giving in to them and wanting to leave, the sales manager said I had until 7am the next morning to give them an answer. I took their deal ( buyers order) to another dealership to see if they can match or beat the deal. The other dealership beat it and was giving me the enitire weekend to think about the offer. When I contacted Koons at 7am as requested to let them know I will not buy the vehicle because I had a better deal, they wanted me to do something only an "idiot" would do. They wanted me to make another down payment on the car I was trading in and make a down payment to them on the new on which was too high. Who on earth would make a down payment on a vehicle they are trading in and a down payment on the new vehicle? Why would they even suggest such a thing if you are trading in a vehicle? I find that to be very unprofessional, dis honest and "stealing". I would not recommend this dealership to anyone. They are what the public say and think they are. [violative content deleted]

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

A long tiring day

byjefffordon 07/01/2010

I was in the market for a late model mini van to replace the Grand Caravan I am driving, I found a nice VW Routon on the web site and took the 1 hour trip from the eastern shore to see the van. I was greeted in the parking lot by a lot person, and was told he would find a salesman for me, A eager young salesman met me and my wife at the van a set up a test drive. after the test drive a salesman that had ansered the phone to give directions took over. we went into the office, that was by the way extremly hot do to malfunctioning A/C we waited for sometime to get an offer on our trade. was offered $7,500 for a 06 SXT grand Caravan that KBB had at $8,600 wholesale trade. we left as this was not enough for or trade and later found out that Koons was offering 125% of KBB fair condition. I called back to speak with the sales rep who checked with his boss, He called back and said yes they did offer 125% BUT they deducted $850 for the milage on the van ( KBB takes milage into account when they give value) they double dipped this. they deducted $460.00 for inspection of my van and another $500 for detailing, so I was told there $7,500 was off by $60 . I told the sales rep to have a nice day and introduced him to the sound of a phone hang up. I am still looking for a new van and have got several other quotes on my van in the 8.5k to 9k range. so much for there add of 125%.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

military

byresearcher9on 09/19/2008

This has to be the worst experience of my entire 7 day and 7 night purchase. We had 3 truck deals on the table and had been there for about 6 hours. The sales rep, Rick Munker, was very easy to deal with and kept a great attitude but he could not close the final deal so we went to the main office to continue the process and the sales manager was very aggressive from the start. He had the "been there done that" attitude and began speaking to us in a demeaning tone of voice. After being in the military for 23 years the last thing I can tollerate is being talked to like I am 5 years old and never bought a car before. He never mentioned the active duty military discount and offered me 5000 for a 2003 fully loaded Explorer Sport Trac in perfect condition with extra features. After about 5 minutes of his attitude I remembered that I was the customer and he was the sales person and left the building. He was yelling after me that he had the market on the Tundra and I would have to come back to him to buy one eventually. I almost decided not to ever buy a Toyota again but Matt Dillon at the Toyota dealership in Glen Burnie, MD proved once again that Toyota has class. Signed "ask the Chief" USN

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

sales Rating

My New Toyota Highlander

bytomsixon 05/22/2008

I will keep this short and sweet. WOW. I've been buying cars for years and have never experienced anything close to this.I sent an email in to get a price quote and within minutes my sales person Scott Kinsley responded. He gave me a price quote that no one could touch so I was a little apprehensive about making the trip to the dealership. When I got there the car was waiting for me already cleaned and looked perfect. Fully expecting something to go wrong, I was amazed that the quote Mr. Kinsley gave me was spot on. Perfect salesperson. Not pushy and very professional. And it was the exact car I wanted. All I can say to the owners of this dealership is bravo!!!! I was in and out in less then an hr and left with the the best feeling I've ever experienced purchasing anything!! Anyone looking for a new Toyota needs to experience the same thing I did. Bravo Koons Toyota and Scott Kinsley!!!!.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great

bydamien6830on 11/08/2007

I don't know how to describe the buying experience. Koons Toyota took care of me. I have bought 5 other cars from 5 other dealers and i have had all horrible experiences in the past. Koons got the best price, i am only 21 and i needed to get insurance. The dealership closed at 9pm but they stayed there until 11:30 pm and got my insurance so i could take the car home that day! Exceptional sales people - can't say the same for Used cars but New cars - Koons Toyota is the place to go! See Jeff White - if they tell you something - they will stand by what they told you regardless. I got my new 2007 Camry for 500 under invoice and was pleased with the price. Too bad it is over an hour drive because i would rather do business strictly with Koons Toyota then with any other dealership. Koons has a few chains - i bought a chevy for Koons Chevy in white Marsh and was not pleased but Koons Toyota of Annapolis knows how to treat the customer - This comment is not for any other Koons - only Koons toyota of annapolis! The only thing was their low trade in amount! They do not budge on the amount for trades but do work with you on the price of a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

All things considered, a good bunch

bybiff9on 07/23/2007

I'm not going to gush about how pretty, kind and charitable everyone was there. They are a business and they run it rather well. Thet're pretty low-key, friendly, and will work with you on price, which I think worked out well for me. What little problems I pointed-out with my car, they took care of quickly. It certainly wouldn't hurt to bounce an offer off of them, you never know, they may do better by you. I haven't had any experience with them regarding major service issues, but I don't know of anything that made them sound bad.I didn't have a trade-in, so I can't speak to that half of the deal.... Best of luck, if they were paying me, I'd have been much more colorful and hyperbolic. But as it is, they were low-pressure, organized and not likely to throw the usual car-sales rubbish at you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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