Koons Annapolis Toyota
Customer Reviews of Koons Annapolis Toyota
Review type:
Need a nice used car? Go to Chris Zook!
Great service at Koon Toyota in Annapolis Md
by Dee W on 10/07/2025They perform great services and it’s easy to get an appointmentDee, we really appreciate your support here at Koons Annapolis Toyota!
Great and fast work !
by ManMan on 08/20/2025The work is fast and the quality is great !Thank you for your support of Koons Annapolis Toyota!
Need a nice used car? Go to Chris Zook!
by Mellisa C on 07/31/2025I have had a fantastic experience with Christopher Zook, a very knowledgeable salesman at Koons Toyota. He treated the sales like new and is very responsive for follow up customer care! Great guy. Great serviceMellisa, we're grateful for your kind words about Christopher and his attentive service here at Koons Annapolis Toyota! We’ll be sure to pass on your praise to him. Thank you for your support!
Horrible Used Cars
by MsAngry on 06/27/2025I bought a Toyato Highlander (2021) in Nov 2024 with 39500 miles. The vehicle costed over 30k and I have had nothing but problems with it. The vehicle has a different door than rest of car (design not same) I didn't realize until 3 was… after purchase and they refused to remedy the problem. The car had been in accident. They inspect the vehicles when they come in and yet they did not disclose the damages. I specifically told my sales man no cars with accident history. Well fast forward I have had the interior mirror replaced 3000 covered by warranty, a brake seized has to pay 600 for that, shocks gone 600 for that. I will NEVER BUY A VEHICLE FROM.ANY KOONS AGAIN. I ask for few dollars off when I bought and sales man refused. They are very pleasant [non-permissible content removed]. BEWAREI'm truly sorry to hear about the issues you've faced with your vehicle. It's concerning that these problems weren't disclosed upfront and have caused you such frustration. We strive for transparency and customer satisfaction, so I would like to discuss this further if you're open to it. Please feel free to reach out at your convenience. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102
Immaculate service
by Logan King on 04/29/2025I have happily made a purchase here before and was very surprised shopping here again. The quality in customer service was excellent. Nick Dunkelberger was my salesman and was very helpful in the service he provided with me.Logan, we're delighted to hear that Nick and the Koons Annapolis Toyota team provided excellent service once again. Thank you for choosing us for your purchase!
The Only Place to Buy a New Toyota in the Annapolis Area
by Stewart on 05/01/2025If you live in the Annapolis area, Koons Toyota is the only place to buy your new Toyota. From the moment I first entered this dealership, I was warmly greeted and immediately treated like a family member. I was extremely fortunate to be… introduced to Austin, my Sales Representative and Product Specialist. Austin listened to my questions regarding the purchase of a new RAV4 Hybrid, and clearly explained all of the differences between the various trim lines. He next took me for a test drive, and fully answered all of my questions as we drove around Annapolis. When we returned to Austin’s office, he provided a pricing sheet which clearly described all of the itemized costs of the vehicle, along with a sheet that detailed the RAV4’s specifications. I also want to thank Ron, the General Sales Manager, for explaining the delivery schedule and financing. Ron too was a great pleasure to work with. Bottom line: (1) Koons Annapolis Toyota is the one place I will ever by a Toyota, (2) Austin is the go-to sales representative, (3) you will greatly enjoy the process of buying your new Toyota at this dealership, and finally (4) this was a 5 star experience.Stewart, we're delighted to hear about your exceptional experience with Austin and Ron at Koons Annapolis Toyota! It's fantastic that they made the process informative and enjoyable for you. Thanks for choosing us, enjoy your new RAV4 Hybrid!
Immaculate service
by Logan King on 04/29/2025I have happily made a purchase here before and was very surprised shopping here again. The quality in customer service was excellent. Nick Dunkelberger was my salesman and was very helpful in the service he provided with me.Logan, we're delighted to hear that Nick and the team at Koons Annapolis Toyota provided you with excellent service once again. Thank you for your continued support!
Sleeping their way to poor customer service
by Mark Crowther on 04/01/2025Don’t waste your time with this dealership. They’re asleep at the wheel. Spent a day there to buy a new vehicle. Why it took them a day I don’t know. Too busy eating their Taco Bell and talking about their shoes. Multiple layers of… management and sales people. And finance people and business people. Only for them to realize at the end of day that they gave me the wrong VIN. All financing and insurance was on the wrong VIN. And this at 5pm on the last day of the month with an end of month deal. Makes me wonder whether they had any intention of honoring the deal. Happily taking my business to another Toyota dealership which genuinely cares about their customers with attention to detailMark, I'm sorry to hear about your frustrating experience. It sounds like we really dropped the ball on providing a smooth and attentive service for you. I assure you that this is not typical of our standards. Please feel free to reach out at your convenience if you'd like to discuss anything further or have any questions. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102
Quick Response
by Margaret on 02/20/2025updated 02/28/2025Timothy in sales responded to my online inquiry within 2 hours. Everyone else took 2 days! He guided us through the entire process start to finish!Margaret, we're delighted to hear that Timothy provided such prompt and thorough service at Koons Annapolis Toyota. Thanks for sharing your experience with us!
Quick Response
by Margaret on 02/20/2025Timothy in sales responded to my online inquiry within 2 hours. Everyone else took 2 days! He guided us through the entire process start to finish!Margaret, we're delighted to hear that Timothy provided such prompt and thorough service at Koons Annapolis Toyota. Thanks for sharing your experience with us!
Straightforwad & honest
by Louis Biondi on 02/03/2025The salesperson, the finance person, and the closer were all friendly and courteous. All went out of their way to carefully explain every aspect of the sale and accompanying paper work. The extended warranty they offered was amazingly… comprehensive for a very reasonable cost. Would definitely recommend this dealership.Louis, thank you for the recommendation! We're delighted to hear that our team at Koons Annapolis Toyota provided such a thorough and friendly experience. Enjoy your new purchase!
Bait and switch with incorrect price at the website and service center.
by Raghu on 12/21/2024Just sharing my service experience this morning. Made an appointment on koons website for service for oi and filter change. The estimate was $68. I went to the service center and the asst service manager said it's going to cost $160. I told… all i need is oil and filter change he said it's $120. I told him that the at the time of appointment i was told/given a lower estimate. I asked him to pull up the the appointment details so he can check the price. He said he couldn't and asked me to show the price. I told him i didn't not save and didn't know i had to. I offered to show the price when you make an appointment on their website - he was not interested. I'm not sure why he quoted me a different, higher price than the appointment price. He said something about inflation - I'm not sure what's that got to do with anything as I'm asking them to do it for free just do it for the price the website quoted at the time of appointment. I just wasted my Saturday morning. This is poor service and maybe they don't care about customers or don't want my business. I'm not going back. If you are making an appointment please do take a screenshot of the price. Brining the customer to the center and quoting a higher price is not acceptable.Raghu, I'm sorry to hear about your frustrating experience with the service and the pricing confusion. We strive for transparency and it's disappointing that this wasn't reflected during your visit. Please reach out so we can address this issue directly and ensure a better experience in the future. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102
Fast Service
by Tanya on 11/24/2024Finished the work in record timeTanya, we are grateful for your review. Thank you from all of us at Koons Annapolis Toyota!
Toyota routine service
by Eben on 11/14/2024Joe Jeske of Koons Annapolis Toyota did an excellent work - very professional, very thorough. I would rate the service provided by Joe 5/5. Thanks.Eben, we're delighted to hear that Joe provided you with excellent service at Koons Annapolis Toyota. Thank you for the 5-star rating and your kind words!
Happy Customer
by Rosemary K on 09/26/2024I want to highlight the stellar customer service by Amanda Mitchell, Product Specialist. Amanda doesn't employ high pressure sales tactics. Amanda worked with me to find exactly what I specified as non-negotiables. She did her research and… found a way to get me what I wanted, which meant ordering from the plant. She kept me informed of the progress of the shipment, which arrived early. Amanda's customer service skills include flawless consulting (Peter Block's book), advocacy, active listening, and collaboration. Thank you Amanda!Rosemary, we're delighted to hear about your positive experience with Amanda at Koons Annapolis Toyota! It's wonderful that she provided such attentive and personalized service. Enjoy your new vehicle!
Great Service
by Nori on 06/19/2024Scott Myers, service assistant manager, is supportive, patient and knowledgeable. I felt the car was in good hands.Nori, we're delighted to hear that Scott provided such excellent service at Koons Annapolis Toyota. Thanks for sharing your experience!
Good experience
by John Doe on 06/18/2024Amiable salesmen, good serviceJohn, we are happy to hear you received excellent service at Koons Annapolis Toyota! Thanks for your business and five-star review. Enjoy your new ride!
Finally!
by PMG on 05/13/2024High demand vehicle...hybrid...required long lead time; however, inventory manager went above and beyond to find what we wanted. Automatic dealership markup above MSRP, non negotiable; required credit check even with pre approved loan;… Josann was a great sales person, Finance Director as well as Finance Manager were amazing to work with and made our delivery seamless.We appreciate your feedback and are glad to know our team at Koons Annapolis Toyota was able to assist you in finding the hybrid vehicle you wanted. We're also happy that Josann, along with our Finance Director and Manager, made your delivery seamless. Thanks for choosing us!
Driving away happy!
by C Nguyen on 03/01/2024Josann Edwards did a wonderful job working with us to purchase our new Toyota. Unlike most dealership representatives, she did not pressure us at all throughout the process. Josann was knowledgeable and respectful.We're glad to know that Josann provided a pressure-free and knowledgeable service during your visit at Koons Annapolis Toyota. Thanks for choosing us for your new Toyota purchase!
Great job
by Ts on 02/29/2024Scott got me in and out on time.We're thrilled to hear Scott delivered timely service! Thanks for working with us at Koons Annapolis Toyota.
Great test drive with Garret Jackson
by Pamela J on 02/07/2024I test drove a Toyota Rav 4 with Product Specialist, Garret Jackson. Garret was friendly and knowledgable. No pressure. He also had nerves of steel when I backed the brand new SUV into a space between two other brand new SUVs! If you are… in the market for a new Toyota, ask for Garret.Pamela, it's great to know that Garret was able to assist you during your test drive at Koons Annapolis Toyota. We're glad his expertise and calm demeanor added value to your experience. Thanks for recommending us!
Mellisa, we're grateful for your kind words about Christopher and his attentive service here at Koons Annapolis Toyota! We’ll be sure to pass on your praise to him. Thank you for your support!
by Koons Annapolis Toyota on 08/01/2025