Customer Reviews of BMW of Annapolis
Review type:
BMW Meries convertible
Easy and excellent service.
by Shana on 03/01/2022Great communication and beautiful car! Made the whole process run smoothly and was very fair. Would definitely buy here again.Congratulations on your new car, Shana! Thanks for the review and kind words!
Nick is awesome!
by Dee on 03/01/2022Nick is the best! He’s always professional and provides excellent customer service! Very knowledgeable and cares about his customers. He always has a very friendly, positive attitude when I bring my car in for servicing. Ask for Nick!Thank you for your kind words for Nick! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Excellent Customer Service
by Sam on 02/28/2022I was very pleased with the excellent customer service we received from Dontae. I honestly don’t mind going back to have my BMW serviced. Thank you DontaeThank you for your kind words for Dontae, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Searching for the best car deal
by BTD on 02/27/2022Arnita Wilson was great in assisting me with the purchase of a vehicle. She was able to add into the contract a few requests during the time of the to sale. These additions ensured the purchase met my needs for a seamless sale.Thank you for the review! We are very happy to hear that Arnita treated you well and was able to help you with your shopping experience.
Service appointment
by Gerald on 02/26/2022Very professional, forthcoming and informative. Thank you Jane! My appointment was with nick but she stepped in and took care of my needsThank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
No pothole is a good pothole!
by J A HOWARD on 02/26/2022During Friday evening rush hour on I 97, near Millersville, Maryland, we hit a terrible pothole on the travelled portion of the highway blew two tires and damaged a third. 428IX was towed to this location. Justin helped locate a rental so… we could continue to our destination and had car ready the next morning. We had to return to dealer shortly after getting rental to retrieve Ezpass. Because worked had started an employee used a step ladder to access car on lift. They went out of way to assist us.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Service like no other !
by Christopher Whaley on 02/26/2022From the moment I walked in I was acknowledged and treated very respectfully. JP listened to my concerns and was kind and understanding throughout the process in regards to my mechanical issues. I was very pleased with the service and work… performed and look forward to building a lasting relationship with BMW service of Annapolis! Thank you for your great help !Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
My new service center!
by Chikale on 02/25/2022Great service! I came here the last 2 times for my car service and each time it was great. Today soon as you walk in someone greeted you to let you know they will be with you shortly. My service advisor( Dontae) was amazing!Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Be patience
by Gina x3 on 02/25/2022Be prepared to call them for updates… while your vehicle is there…Thank you for your feedback. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Steve Daly General Manager sdaly@mybmwannapolis.com
Outstanding Customer Service
by Rob on 02/24/2022Purchased our first X5 from BMW of Annapolis. Great experience from start to finish. Ben Allen handled our sale and was extremely knowledgeable, professional, and upfront during the entire process. Dave, their business manager, was also… very helpful closing the deal. Highly recommend this dealership, and look forward to servicing our vehicle there.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant sales visit!
Excellent customer service
by Joe Denicola on 02/24/2022Andrew from sales and Steve Daley, the general manager, we’re awesome. They listened to my needs and provided a great deal for me. Very happy with BMW of Annapolis and with the car itself. You guys are great!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great Care
by JG on 02/24/2022Service provider was Dontae and he is really kind and helpful. He takes time to explain, look up and clarify any questions. The mechanics are awesome and I like their new video service as it really helps with understanding what's wrong.… They are really nice and know what they are doing. I only like to go to this location because of their service. Thank you!Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Oil change
by Alyssa Fischer on 02/24/2022I needed an oil change. Made an appointment in reasonable time! Great customer service!Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Best BMW service
by Lisa on 02/23/2022They are very accommodating and do good work at a fair price.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Good job
by John on 02/23/2022Service was very professional. Service rep kept me up to date throughout. Service tech explained the issue with the car, using a video. Work was completed much earlier than promised, at the agreed price. Very pleased with the experience.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
BMW purchase
by Dan on 02/23/2022Overall I had a great experience in purchasing my BMW 330 xi. Thomas helped me select the right vehicle for me and kept me informed through the process. I would not hesitate to come here to buy my next vehicle.Thank you Dan for your kind words for Thomas! We are thrilled that he provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new vehicle.
Helpful & Friendly.
by Daniel V on 02/23/2022Great help from Service Advisor Justin Phipps!Thank you for your kind words for Justin, we appreciate it!
Thank you for my new M240i!
by Eric Fleshman on 02/22/2022I appreciate the great customer service I received from start to finish. Arnita was friendly and welcoming. She was patient and answered all of my questions. I didn't feel pressured to purchase. Arnita found exactly what I was looking for… and I appreciate it. Dealing with the financial representative was a pleasant experience as well. Filling out all of the documents was a smooth process. The manager personally came out to congratulate me on my purchase. The entire staff deserves praise. Thank you for everything!Thank you for the review, Eric! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new M240i and have a great day!
Recall
by james lawrence on 02/22/2022As always Jermey is on point to me he is customer service! Tells you what to expect.Thank you for your kind review of Jermey, we appreciate your business, James!
Great, efficient service
by Rick on 02/22/2022Great service from the time we made an appointment online, to drop off and pick up.Thank you for your kind words we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Great service
by Scott Shilling on 02/22/2022I want to acknowledge what a great job Jeremy did keeping me informed and getting my car through service. I like dealing with BMW of Annapolis and Jeremy made it very easy!Thank you Scott for your kind words for Jeremy! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
At BMW of Annapolis, we enjoy the challenge of meeting and exceeding your highest expectations, every time. We have a large selection of new BMW models, as well as quality used cars, trucks and SUVs. Visit or contact our Annapolis area auto dealership today and allow us to demonstrate our commitment to excellence!
We are eager to serve and standing by.Our knowledgeable and professionally trained staff makes the difference between just buying a new or used car, and buying a new or used car with a dedicated and friendly team behind it, ready to serve all your automotive needs. Take comfort in knowing our relationship with you doesn't end when you drive away in your new vehicle.
Looking for a certified, pre-owned, or used luxury car in Annapolis? We are the Annapolis used car dealership that has the large pre-owned vehicle selection you've been looking for. Whether it's a used car, SUV, van, or truck near Baltimore you want, BMW of Annapolis will work hard at getting you into it.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled to have delivered a good sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 05/24/2024