BMW of Annapolis

Today 9:00 AM - 8:00 PM
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 5:00 PM

Customer Reviews of BMW of Annapolis

5.0
Overall Rating
(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
sales Rating

Sales review

byJaniceFrateron 09/12/2018

Awesome sales team and service department. I will recommend to all of my family and friends. Very refreshing to work with such a professional and friendly company.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
9 Reviews
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service Rating

Great Service for my BMW

byLawHendoon 11/06/2018

Alan coordinated service of my BMW vehicle. This was my first visit for this particular vehicle. He collected a service history from several locations country-wide and assess a service schedule that was applicable to my vehicle, time, and cost effective. I was satisfied with the results and personal touch he provided to service /repair of my vehicle.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Sales review

byJaniceFrateron 09/12/2018

Awesome sales team and service department. I will recommend to all of my family and friends. Very refreshing to work with such a professional and friendly company.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Car Shopping Experience

bydonnascotton 08/14/2018

My salesman, Ben, made my experience so pleasant. He was knowledgeable, resourceful and patient. The evening was long but in spite of that, he made such great effort to accommodate me. At the end of the night, he painstakingly emptied be all my personal belongings that were hidden away into ziplock bags. He thought of every detail, leaving no room for dissatisfaction. I was delighted. He even made sure I had a full tank of gas. BMW of Annapolis was very transparent, and conducted business with a high level of integrity. Alexus made the financial transaction painless and brief. I love my car. BMW of Annapolis has gained another customer. I would certainly recommend them to my friends and family...

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

quality time visit

bysherryll2015on 11/03/2015

Billy Ray and David Mier were awesome! If ever planning to visit BMW Annapolis look for them. They took extra time and presented the desire 2016 X5 that I like, Billy ray explained and took he's time in showing me the features and even help me connect my Sirius radio and stayed until it was all done. Thank you again Billy Ray and David Mier!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Excellent commitment to customer satisfaction

byDX_Wangon 07/09/2015

I ordered a 2015 BMW X5 from BMW of Annapolis several months ago. A month after the delivery, my son noticed an inch long cut on the back right side of the leather drive seat. Needless to say, I was very upset. I contacted the dealership. They arranged for the leather repairs twice. But I was not happy with the results. They eventually replaced the entire drive seat. I am very satisfied now. I thank Mr. Benzanson and Arnita for going out of their ways to resolve the issue achieving complete customer's satisfactions. Everyone says about the commitment to customer's satisfaction, but few will actually do under such circumstances.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

POOR Customer Service - Don't waste your time!

byBMWChick11on 10/17/2014

First off, I am not shocked at all the negative reviews for this dealership but I am shocked that things haven't been addressed on their end yet. After moving to the area about 2 years ago, I needed to take my BMW in for service and decided to take it to BMW of Annapolis because it was the closest BMW dealership to me and my parents had bought their past 2 BMW's from there and they seemed ok with it (though they've never raved about the dealership or anything). Well upon calling to schedule my service, I was told that it would take more than a few hours to complete so they offered to give me their shuttle service back to my house or I could wait in the waiting room all day. When I asked about a loaner car I was told that they rarely give out loaner cars, so I was basically S.O.L....I have had my BMW serviced at several different BMW dealerships throughout the mid-atlantic region and have NEVER been told I couldn't have a loaner car if my car was going to be in the shop for more than a couple hours!! How ridiculous! So after being denied a loaner car, I threw a fit because I couldn't afford to be sitting in their waiting room all day, nor did I want a ride home because I am in sales for a living and therefore I basically work out of my car and I am constantly running around to meetings with clients and such. So after I got mad about the loaner car deal, they finally gave me one and my so-called service advisor, Jane, said she would touch base with me later that day to let me know what was wrong with my car. Well, needless to say, I never heard from Jane that day like she told me, and so after still not hearing from her by the following afternoon, I decided to call her to find out what was going on with my car and when I could pick it up. She didn't answer, so I left a very polite voicemail asking her if she could please give me a call back. No response. I called her again the next morning (keep in mind that this is now going on to be the 3rd day since dropping off my car) and still only got her voicemail and had to leave her another message. It wasn't until that afternoon that I finally received a phone call from her about my car. And the weird part is, she didn't appologize for the delay in getting back to me or anything - she acted like this was normal for her to not keep her customers informed until a few days after the fact! Well, to say I was livid would be an understatement! Then, several weeks later I had to call them to schedule a date to bring my car in to get a flat tire replaced. When I spoke to one of the advisors there, they said that they would call me back because they were going to check to see if they had that kind of tire there or if they would have to order it. Once again, their customer service proved to be extremely poor because I never got a call back. I gave them 24 hours to get back to me and when I didn't hear from anyone, that's when I gave up on that dealership completely and decided to take my car to BMW of Catonsville, which has proved to be the best decision I've ever made in regards to my car!! And I just recently bought a new BMW from BMW of Catonsville as well and all I have to say is that BMW of Annapolis should take lessons from BMW of Catonsville on how both the service department and sales department of a dealership should be run!!! In conclusion, I do NOT recommend BMW of Annapolis and have convinced my parents to ditch them as well!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Dealer put 16 quarts of oil in X5 - Damages Priceless

byMelz74on 11/01/2013

Dealer serviced my oil change, 2 wks later, car smoking and certified bmw local mechanic who didn't know who serviced my car last showed me that I had 16 quarts of oil in my car because whoever serviced it last didn't change the oil, they just added more. Oil overage blew gaskets and more, had to pay over 900 to fix. Told the dealer they should know and dealer told me it was the auto shop agains mine and good luck proving it. This was from manager James. WOW wasn't even asking for them to give me anything, thought they would want to know something like this. guess not.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

A Great Experience

byRichCmdon 09/17/2013

Leasing a BMW 320xi from BMW of Annapolis was the best experience I have ever had with a car dealer. I was treated with respect throughout the process, and I never once felt pressured into making a decision. All of my questions were answered patiently and accurately. I highly recommend this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Bad experience

bycanzon 11/01/2008

Took my 328 in for the routine 60K service. Was told that a number of things were wrong, and the repairs would be $4000! The "problems" were suspicious--oil pan gasket, valve cover gasket, spark plug wires--all classic scam items. So I pulled the car and took it to another dealer for the 60K. I specifically asked them to check the oil pan, valve cover, and wires along with the 60K. Guess what? No problems, just tighten a few bolts that were slightly below the specified torque. The service and repairs (I did need brakes) came to $1800. Expensive, yes. But not $4000! It is so frustrating to have to deal with these [violative content deleted]. Of course I will never go back to BMW of Annapolis. I'm shopping for a new 5-series now, and for the sake of a $2200 rip-of attempt, this dealer threw away what could have been a profitable relationship with a loyal customer. I don't get it. Oh, one more thing. I did call to speak to the Service manager about my experience. Would not take my call, would not return my call.

  • Recommend this dealer? No
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