Customer Reviews of Annapolis Subaru
Review type:
Easy sale
by Burst24 on 12/06/2023
Awesome group of people , smooth process
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The following reviews are more than two years old. They are not included in the overall rating.
50 reviews
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Forester Service
by GordonP on 06/28/2021Just like always...did everything on the service list for my mileage. All is good.Service
by Service on 03/02/2021updated 03/08/2021A 12,000 mile service cost $440. Essentially an oil change and a tire rotation. Too much.As usual - OUTSTANDING Service
by Scarson39 on 02/08/2021updated 02/16/2021Although I only brought the Ascent in for a routine 12,000 mile servicing, Annapolis Subaru did not disappoint. In some ways, being able to deliver on the Simple really tells the story on how good the service experience is. It's super… easy to focus on the complex and overlook the simple oil change. However, Annapolis Subaru did not dissapoint. Thanks to the eniter team.Always quick to schedule maintenance availabiliy
by jkmattnn on 02/02/2021Service is always complete with quote, completed invoice and work record. Car is returned clean and ready to go. Service is expensive. Components - wipers, filters, etc. are too expensive. I'll take the local garage for all future work now… that the warranty has expired.Excellent Subaru Service
by seafish13 on 01/25/2021Took my 2020 Subaru Forester to Annapolis Subaru for initial regular service. As usual they did an outstanding job. Very professional and courteous. Answered all my questions. Work was done on time. Great experience.Excellent Service
by MDTraveler on 01/11/2021We've been using this Subaru service center for pretty much over 20 years. They have always been up front and easy to work with. Their personnel are professional, efficient, and do what they are supposed to do. Can not think of anything… negative to say.Pre-paid Warranty Service
by Fudavis on 11/10/2020Pleasant stay in service waiting room. Wait was about 1.5 hours, I was informed about the time frame when I scheduled the appointment. Love cell phone charging station! I got to relax and play on my phone. Excellent job as always.Dishonest Sales persons
by James P on 10/05/2020Dealer sold car without promised equipment on a used certified 2017 Subaru BRZ. Sales person, stated verbally and in written email, that the car included the performance package. Vehicle did not have included equipment. Tried to work with… dealership to have parts added to car. Dealership refused. Contacted Subaru of America, provided them with proof of sales person's claims about installed equipment in the car. Subaru's response was that they do not have control over dealerships and they could not assist further. Bottom line, I purchased a car with specific equipment and I did not get what I paid for. Dealership is untrustworthy and deceitful. This is my 3rd Subaru. I have driven them for years. Previously I owned a 2007 & 2012 Subaru STis. After this experience, I refuse to take my current BRZ to this dealership for any service. Additionally, this will be the last Subaru I ever own. This is basically theft in my honest opinion.You like my car? Gee, thanks I bought it!
by Waduphead on 08/17/2020The start to end process was seem less. The day I got my car, after all the Subaru after-market accessories were added, I took very short time.Routine maintenance excellent
by Jplanet on 07/09/2020they took my car in quickly and finished it quickly. They are always efficient and friendly. They have the best service in Annapolis.Excellent experience
by Subdude on 06/11/2020Worked with Arthur, fast and experienced. Like to be able to get things done, Arthur knew the answers and processed everything quickly allowing me to be on my way home. Great Job!The Best of the Best!!
by Carol on 05/28/2020Ottie Jones, our salesman, represents what Subaru stands for: honesty, integrity, courtesy, and quality in a product, and knowledge, patience, and helpfulness in service. We were Subaru owners before but working with Ottie, Sales Manager,… Billy Sadtler and the finance and service staff at Annapolis Subaru on the purchase of our new Outback convinced us that all deserve our highest recommendation and thanks. Carol May 2020Excellent
by REDREBT on 04/13/2020Kind, honest, and accommodating.Mike
by mike tho on 04/09/2020Sonja was terrific to deal with at Annapolis Subaru. Her professionalism and knowledge of the Subaru vehicles was outstanding. We have purchased 2 vehicles from her and referred others.Service Review
by Cara-mel on 04/09/2020The service team are very courteous and attentive.Inflated parts charges
by Joe2013impreza on 11/07/2019updated 11/15/2019I took my 2013 Impreza in for recall work and decided to go ahead and have clutch replaced at 100k since they were going to pull the engine anyhow. I was told that they would adjust the price since the clutch job would be easier to perform.… They adjusted the price alright. They inflated the parts cost above what they advertise on their own parts website. After challenging Shannon the service writer about the excess charges, she walked me over to the parts department where the person adjusted the prices to reflect what is on their website. This was nearly a 400.00 savings after the adjustment on a $2600.00 job now $2200. I only wonder how much more over charged. Not sure if I will go back.Sales Experience
by jonier56 on 08/05/2019updated 08/12/2019The Annapolis Subaru team was great to work with. I think it was the easiest car buying experience I've ever experienced. I would recommend them without hesitation.No service
by Kathy on 11/12/2018Was just there looking for a SUV and no one seemed to want to walk outside to assist me. So I left. Don't like pushy salespeople but would like to meet one to answer my questions or even allow me to test drive a vehicle.Terrible Service
by Maria on 09/27/2018I have been an Annapolis Subaru customer for 9 years and recently purchased a new 2018 Outback. I always considered the service that I received impeccable, but I have seen that level deteriorate in the past six or so months. There has been… a very noticeable change in customer service since the service department staff changed. Most recently, the fuel door on my 2018 Subaru Outback would not open and I had only 1/4 tank of gas. I called Annapolis Subaru as soon as the service department opened the next morning and was told that I could not get an appointment until the next day. I explained to the staff member that I did not have much gas and was willing to wait for hours if need be. The staff member was very nonchalant and inconsiderate, not what I'm used to from Annapolis Subaru. At the very least, he could've pretended that he understood my concern. I scheduled the appointment, as I felt that I had no other choice, after being informed by the staff member that the closest dealer besides Annapolis, was 50 miles away. I hung up, immediately did my own research and found Herb Gordon Subaru in Silver Spring, Maryland. Much to my relief, Herb Gordon's staff realized the urgency of my situation and asked when I could bring my vehicle in. I took my car in immediately, had my fuel door repaired, and they even had a technician check under the car for a burning odor that I was concerned about, which turned out to be nothing. This was a simple fix that took 15 to 20 minutes, I arrive at 10am and was on my way by 10:25 or so , After this last experience with Annapolis Subaru, they will no longer get my business. I cannot patronize an establishment that does not value their customers. Herb Gordon Subaru is quite a distance farther for me, but it's well worth it for the level of service that I received. Sometimes the principle is more important than convenience. (The only question below that applies to me is the recommendation, which is an resounding no.)Best subaru dealership.
by John on 09/20/2018Ed Rucker was my salesmen. You can always count on him to get you the best price for you subaru.Talk to Ed!
by MG_Car_Search on 09/15/2018I live in Alexandria, Va. Annapolis Subaru had the lowest price for any dealership within an hour drive from me. I called no less than 15 Subaru dealers and as one would expect, it was quite a mixed bag. Dealerships did the old bait… and switch, refused to give quotes, and overpriced initial offers by a long shot. Annapolis was a more pleasant experience, probably because of our sales rep, Ed Rucker. Apparently Ed has been with the dealership for well over a decade. Ed was straight forward and worked hard to get us the car that we wanted quickly, working with us over a number of days. At one point in the car search we had a miscommunication, likely because myself, my wife, and Ed were all having separate conversations or had taken something for granted that the other party missed. Ed was quick to resolve the issue, remaining professional in what I expected to be a difficult turning point. If you are looking for a Subaru and want a dealer that will treat you right and give you a great price, then Annapolis is the place to go, and Ed Rucker is the guy to talk to.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
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About our dealership
What sets us apart
For the last seven years, Annapolis Subaru has received the top award for customer service from Subaru. This award recognizes our Love Promise Community Commitment as well as our Love Promise Customer Commitment.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish