Customer Reviews of Annapolis Subaru
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5 service reviews
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Tire replacement and routine service
by Satisfied on 12/26/2023They identified the problem, suggested a solution and performed all services quickly. Excellent work6 month service
by Quilterpat on 12/05/2023It was just a routine service-oil change and tire rotation, plus a check of the electronics. It was my first service on my new Outback. This new car, my first in 7 years, took some getting used to. Subaru has patiently, and repeatedly,… explained the new safety features. Most problems are user error.Annapolis Subaru Service: Top Notch!
by Y Williams on 11/16/2023As a 15 year Subaru owner, the last 4 of a new car I purchased from this dealership, the service at this place is superb. They are timely, respectful, clean, courteous, and informative. I definitely recommend using them for your Subaru… service needs.$40 miscellany screw you charge!!!
by JPK on 11/02/2023Stay away from services there! !!! You will see a $40 on every bill that you get for miscellaneous garage supplies (paper towels, gloves, grease, etc.). No matter what the service is, you will always see a $40 charge for; nothing tied to… anything that was used, if anything at all. Bet every bill has $40 charge on it, but no idea what was used. Take one paper towel, $40. One squirt of grease, $40. Wash your hands w/ soap, $40. Worst dealership that I have dealt with for service in the 15 years that I have owned my vehicle. Won't take my car there again!!!!
The following reviews are more than two years old. They are not included in the overall rating.
29 service reviews
Professional
by Brianism on 07/17/2023Very professional and courteous.Subaru regular service review
by Richard on 03/21/2023Service was excellent and getting in and out great. Good communication.Outstanding Dealership
by NYChomey on 08/08/2022I make appointments for my service. They always do excellent work.Great service every time
by Dawn mvree on 06/20/2022Dropped off my car and I received a phone call that the service was complete and my car was ready for pick up.Service on my Subaru Outback
by LR, PhD on 03/30/2022Good service, a bit expensive.Routine Service - Oil Change
by Sabrina on 03/07/2022As always the service experience is professional, friendly and efficient.70k Mile service
by Bill KZ on 02/23/2022Service was performed well, although no up-front cost estimate was given. Admittedly, I didn't ask… One of those rare occasions when a normal service (checkup,engine & transaxel oil, valve cleaning) actually produced a quieter car.Repair of wheel bearings
by Mobygolfer on 01/12/2022Great service at Annapolis Subaru they called me with a quote and checked with my extended warranty company and they covered it .Can’t complain
by Jeffrey on 01/12/2022I’ve taken my Outback to Annapolis Subaru since I’ve purchased it from them in 2017. They have done all the required service. They have been professional and responsive. What more can you ask for.Forester Service
by GordonP on 06/28/2021Just like always...did everything on the service list for my mileage. All is good.Service
by Service on 03/02/2021updated 03/08/2021A 12,000 mile service cost $440. Essentially an oil change and a tire rotation. Too much.As usual - OUTSTANDING Service
by Scarson39 on 02/08/2021updated 02/16/2021Although I only brought the Ascent in for a routine 12,000 mile servicing, Annapolis Subaru did not disappoint. In some ways, being able to deliver on the Simple really tells the story on how good the service experience is. It's super… easy to focus on the complex and overlook the simple oil change. However, Annapolis Subaru did not dissapoint. Thanks to the eniter team.Always quick to schedule maintenance availabiliy
by jkmattnn on 02/02/2021Service is always complete with quote, completed invoice and work record. Car is returned clean and ready to go. Service is expensive. Components - wipers, filters, etc. are too expensive. I'll take the local garage for all future work now… that the warranty has expired.Excellent Subaru Service
by seafish13 on 01/25/2021Took my 2020 Subaru Forester to Annapolis Subaru for initial regular service. As usual they did an outstanding job. Very professional and courteous. Answered all my questions. Work was done on time. Great experience.Excellent Service
by MDTraveler on 01/11/2021We've been using this Subaru service center for pretty much over 20 years. They have always been up front and easy to work with. Their personnel are professional, efficient, and do what they are supposed to do. Can not think of anything… negative to say.Pre-paid Warranty Service
by Fudavis on 11/10/2020Pleasant stay in service waiting room. Wait was about 1.5 hours, I was informed about the time frame when I scheduled the appointment. Love cell phone charging station! I got to relax and play on my phone. Excellent job as always.
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About our dealership
What sets us apart
For the last seven years, Annapolis Subaru has received the top award for customer service from Subaru. This award recognizes our Love Promise Community Commitment as well as our Love Promise Customer Commitment.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish