Robinson Brothers Ford Lincoln
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Customer Reviews of Robinson Brothers Ford Lincoln
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DO NOT GO TO FORD ROBINSON'S BROTHER!! WORST EXPERIENCE EVER!
by Keeshauna G on 08/09/2024updated 08/20/2024If I could give 0 stars I would! This dealership is horrible! I gave so much of my business to this place and received half done results each time! I've experienced horrible customer service from the advisors in service. Even from the… manager Casey. They lack accountability for not fixing your vehicle correctly but have no problem taking the payment for doing so. Please stay far away from this establishment! Take your vehicle else where! S/N: this dealership had my vehicle for almost 2 months for body and collision work. Stained my headliner, forgot to attach a hood sensor back to my vehicle after returning it too me. I also had my vehicle repaired in service in April. By May the engine light was back on. They refuse to take accountability. Do not let them repair your vehicle!!Worse experience ever….Don’t go to Robinson Brothers Ford on Airline Hwy
by Kathy on 01/28/2023Took my F-150 truck there on Monday January 16, for valve cover gaskets, oil change and 02 sensor. Hadn’t heard from them by that Friday the 20th. They had never filed claim with my warrant company. So I called my warranty company and they… initiated the claim, on that same day the warranty company gave the dealership the okay to start the work. I waited until the next week, still no work was done. I finally went into the dealership to see what was going on. They told me the tech was test driving my vehicle . I asked what work was done, the had only done the valve cover gaskets. They said warrant wouldn’t cover the 02 sensor, that was a lie. Didn’t change the oil, they forgot. So I left it there to get those 2 jobs done. That was at 11:00am , went back at 3:00pm, they still hadn’t done sensor . At that time I was ready to get my truck out of there. The 02 sensor was the easiest job. 3 wks for nothing. I highly recommend NOBODY to go there. They don’t care, just about money to themUsed a zip tie to reattach the bottom of my car instead of the screws
by Jenjenrn on 12/17/2022Got my car back from their repair center to find they had zip tied the bottom of the car back on instead of using screws. They were too careless to even bother trimming the zip tie so it was super obvious, as it was hanging from the bottom… of my car. The car was sent there for recall work and to work on a leak. They charged us $165 to spray water under the car until the driver and passenger side floor boards were full of water and then didn’t even bother to vacuum the water out that they sprayed into it to “Diagnose” the leak we TOLD them we had. The “fix” or corrective action on the work order stated “Need carpet” . Do not go there. Careless, sloppy, dangerous work in my opinion.Be sure and check "bumper tp bumper" warranty
by pshows on 09/18/2014Purchased a car from Robinson Bros, and bought the extra "bumper to bumper" warranty for 75,000 miles. Sun roof started leaking but was told the bumper to bumper coverage did not cover water leaks. Was not told that when I purchased the… warranty. I thought they should have told me up front want the warranty did not cover. We expected "bumper to bumper'. Car was still under warranty, had about 68,000 miles on it. Learned a valuable lesson about warranties from this. Buyer Beware.HORRIBLE EXPERIENCE - TERRIBLE SERVICE DEPT
by crcash18 on 07/09/2014So I will start off by saying this was by far the absolute worst service I have ever seen from a dealership! I called 2 WEEKS AGO and made an appointment with the service center about fixing my truck. I scheduled an appointment for July 8.… I dropped my truck off there on July 7th afternoon and told the service department what was wrong with it and that I had an appointment. "No problem sir we will jump right on it first thing in the morning". I left there saying, "this will be great, my truck will be fixed and ready to go now". On July 8th, I had not heard from them yet and it was around 12:00 noon. So I called and asked to speak to the guy who had helped me. He proceeds to tell me that they haven't even touched my vehicle yet. I said ok that's fine.... Ill call back later. I call back around 3:00, guess what STILL HAVE NOT TOUCHED IT AND WILL NOT GET TO IT TODAY. Please explain what is the point of making an appointment then. He says the appointment is just a "drop off date". No other dealership I have ever been to makes an appointment and that means its just a drop off date. So I tell him to have my keys ready and I will come pick up my truck. I get there and I ask again to explain the purpose of making an appointment because obviously it doesn't even matter. He tells me if I don't like the way it is maybe I should try to bring it somewhere else. NO PROBLEM.. you just lost work and for the rest of my company trucks. ALL-STAR in Denham Springs got me an appointment for this morning and has already called me the fix for my truck and I will have it by the end of the day. Good job Robinson Brothers you lost out on $2,321.75 worth of work from Warranty Work. CongratsService Dept. [violative content deleted] ( Interline )
by tammy1370 on 11/11/2010Took my car in for repairs under warranty... They changed my oil ( which they could charge for ) all other complaints were dismissed. The things they said were repaired, were not. Now I am no longer under warranty, they want to charge me… for the repairs I complained about earlier. Oh, and none of my earlier complaints were documented!!!! I am raiting this a 1 because there is nothing LOWER!!!A Customer's Worst Nightmare
by wpagart on 12/26/2008NO CUSTOMER SERVICE. The service department is very MISLEADING. They told me the only way they could tell if a recalled part on my car could be replaced under warranty was if I brought it in. When they told us it wasn't under warranty they… asked if we would like them to repair it for $1700. When we declinied to have it repaired, they charged us $100 to release the car. At no time did anyone ever tell us that there would be such a charge. We subsequently found out that we could have called a 1-800 number to get the same information on the warranty. This was simply a ploy by Robinson Brother's to get our car in there so we might let them fix it. Also, the owner, Chip Robinson, did not return any of my phone calls. All the employees that I tried to resolve the problem with were very rude and saracastic. And Ford wonders why no one wants to by their cars... 1. Quality 2. Customer ServiceNot to be trusted
by foolmeonce2 on 09/06/2011updated 07/15/2025Nothing but lies from their service department. Bought a used car without noticing or even looking for this one defect, which is unsightly and very costly and troublesome to repair. I talked to the used car salesman the next day, and he… acted concerned and convinced me to let their service department take a look at it to diagnose it. Service advised it would cost about $300 to fix. They promised to investigate the problem just to be sure what was going on, that there wasnt some larger problem. I think they lied about their willingness to investigate because within just a few minutes of dropping it off, they were leaving me messages stating they were done with the investigation. I dont believe they even checked on it at all, because right after I dropped it off, I observed my car being moved to a faraway rear lot. Instead of investigating and offering solutions, they decided to blame-shift. They did not come right out and accuse me of causing the defect myself, but that is what they were strongly implying. They claimed that Somebody did this very recently they were trying to let me know that there was no way I could prove that this had happened before I bought the car. They also advised that this defect was not noticed prior to sale, implying it was done after it was sold, which is untrue. I called service back and the guy who oversees the garage said my car had not even been in the shop AT ALL. When I advised that I was already getting messages that it had been checked out, and he transferred me to the service manager, who claimed that it had, in fact, been checked out, and that he had decided not to do any further investigation, and that the fix was suddenly now going to cost $1,000 (which I took to mean that they didnt want anything to do with it or with me). To top that off, while my car was parked there, Somebody busted the tail light for me. Needless to say, Ill not be giving this dealership any more money in the future, and neither will anyone I know.
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About our dealership
We are sorry you had a bad experience. Robinson Brothers Ford has enjoyed a sterling reputation in the Baton Rouge community for over six decades because we do in fact care about our customers. We understand that we don't always succeed in satisfying our customers - that being said, there are also many times that there can be misinformation and a genuine misunderstanding when it comes to diagnostics and estimates of repairs for customer vehicles. As much as we would like to - we can't diagnose a vehicle over the phone, it has to be done by physically inspecting the car. As such, when it comes to recall issues and mechanical repairs - we have to determine if the concern the customer is inquiring about is actually the source of the vehicle problem. If the mechanical issue is not related to the recall, then yes, we offer to repair it as any other estimate of repairs. Obviously manufacturer recalls are paid for by the manufacturer and we are adequately reimbursed so there is no charge to the customer. Conversely, if it is not a recall related issue, our technicians do not work for free. If you go to a doctor, a lawyer, or any other specialist - there is always a fee. Our technicians are ASE certified, and highly skilled specialists. We are not in the business of taking our time to examine and give guidance to customers with mechanical issues with their automobile for no charge. There are numerous times that Robinson Brothers Ford repairs vehicles with good will and to our direct financial detriment - we are also heavily committed to our community as primary major sponsors of St. Jude and the Baton Rouge Speech and Hearing Foundation in the battle against autism. We hope that you will reconsider your opinion of our dealership. Our direct mission statement is to take care of people, and while we may have failed to have you see the value of our company on your last visit, we do hope you will give us another opportunity to earn your business. Sincerely, Chris Savage General Sales Manager Robinson Brothers Ford
by robinsonford on 12/06/2010