Watermark Honda
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Customer Reviews of Watermark Honda
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Quick service - no delays
by Speed55 on 07/08/2025Tyler checked me in and completed my service request without delay. He brought to my attention upcoming required services and took care of it. We reviewed the color-coded (green-yellow-red) report afterwards, which is useful for planning… future maintenance. Comfortable and quiet waiting area to get some work done. Also, the automated scheduler on the website is a useful tool for scheduling.
The following reviews are more than two years old. They are not included in the overall rating.
4 service reviews
Very dissatified Honda customer
by honda_owner16 on 04/27/2015Our car is under warranty. Having the same rear end problem as we had with our last Honda, which was recalled, but the dealership said this model hasn't been recalled yet, so we would have to pay for the work. And they CHARGED US to tell… us this after looking at the car!Bluegrass Honda does not stand behind the product.
by sportsmom1 on 07/23/2008I purchased a brand new Honda Odyssey in 2002 from Bluegrass Honda. The sales associate was great to work with and made the purchase a breeze. The problems began when I was charged $85. for a routine oil change, 60. in labor and the rest in… materials. We had some other of our service checks there but found the bill to be higher than other service centers. We followed the regular maintenance schedule elsewhere. At 67,000 miles this car began to have problems shifting into 2nd. It was already out of warranty so we had it serviced at another garage. By the 75K check we went back to Bluegrass because the Engine and TCS lights came on due to the same problem. They determined that the transmission should be replaced. The transmission in the 2002 Odyssey has become a well-known problem for Honda. Many dealers are helping customers with this, not Bluegrass. They know it is a manufacturer problem yet offered no assistance. They'll be glad to close the sale but after that, you are on your own.Do not trust
by tturner201 on 02/21/2011updated 09/26/2025Twice quoted prices were increased after the work was completed. Four returns and five full days spent trying unsuccessfully to get a four hour job satisfactorily completed.Battery replacement
by customersad on 01/10/2014updated 09/26/2025Are you aware that if you have a faulty battery placed by Bluegrass Honda, they will only replace it as long as you take it in for replacement and they will not schedule a replacement for weeks? Then you are stuck with no transportation or… forced to replace it at your own expense! Rip off!!!!
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