Don Jacobs Honda
Today 9:00 AM - 8:00 PM
Customer Reviews of Don Jacobs Honda
Review type:
Car Sold!
by Jams on 02/24/2025
Purchased a car and had a quick and seamless experience at the dealership. Happy with the process, Dakota was great in locating the vehicle I wanted and making the sale happen.
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
46 reviews
Sort by:
Friendly and helpful staff
by Ranjini Subramanian on 04/26/2021We absolutely loved our car buying experience. Clay Mcdonald was very helpful and was able to work out a deal within a few hours. We negotiated entirely over the phone and were able to pick up the car without any hassle. We highly… recommend Clay for your car buying needs.Great Experience
by VTV on 03/26/2021Knowledgeable friendly staff. Especially Michelle.Great Experience!
by Honda Civic on 03/21/2021Fast and easy experience. Everyone treated me great!Abandoned customer
by Unhappy customer on 12/11/2020This turned out to be the worst customer experience I have ever had. Bought a used car and all customer service ended after the sale. The dealership took my tags to transfer them and haven't seen them in two months, and no one there is… providing any help. I would not recommend buying a car thereThe Best
by CRV Buyer on 06/04/2020No pressure honest car dealer. Allison didn’t fudge the numbers and kept it straight on every aspect of the deal.The best experience ever...
by Lease Pro on 09/30/2019I guess after leasing 15 cars in the last 30 years, I can say I have some experience at it. My experience at Don Jacobs Honda was the best!My salesperson Mary was extremely knowledgeable, professional,and understood exactly what I wanted to… accomplish. I got an incredible deal and drove my new car off the lot in record time. I highly recommend this dealer.dishonest high pressure
by kevin on 03/31/2019they change price from internet price by $3000 more. they then tried to pressure me by pretending anther person was interested in the vehicle. Save your time don't even go there.Dishonest Clip Joint
by ToddAdams on 01/14/2019Don Jacobs refuses to fix the airbags on my Honda Element, despite the fact that Honda admits there's a problem with their airbags. I have been twice for the airbag recall. They have replaced some actuators, but the airbag light remains… on. They claim it isn't covered under the recall. If Honda admits there's a problem with the airbags, why won't they fix my airbag? They want $130 diagnostic fee. DJH says it could be $250-$1500 to fix. This is absurd and dishonest.Don Jacobs Honda Service Dept. is Wonderful!
by LeslieSalisbury on 12/08/2018So wonderful in fact that I’d never want to go anywhere else. I’ve been with my customer service agent Cameron Adams for years with my 2012 Honda CRV and he is honest, helpful, and super nice. I recommend Don Jacobs service to everyone.… Thanks Cameron Adams and the fantastic service department for always taking care of me!They will low ball your trade
by jora1950 on 08/28/2018Looked at a used truck. Wanted to trade my truck in, They quoted me a cash buy offer on my truck and not the trade in value which is about $3000 less. When questioned about the low offer they just said that is what it is. They did not… bother to say I will recheck it. They need to understand that some people do their homework and know the numbers and not treat them like their stupid,Completely Satisfied
by DebbieK on 01/29/2018updated 02/05/2018Our experience at Don Jacobs Honda was pleasant, resulting in our purchasing a vehicle with a trade-in. The sales representative was professional and knowledgeable, making the tough task of finalizing a purchase as smooth as possible. We… felt they went the "extra mile" to provide satisfaction, and loyalty with future business. We would not hesitate returning for a future purchase. Neither my husband or I enjoy the task of choosing a vehicle, and walking through the paperwork process, so we entered into the situation guarded. However, we did not feel pressured to make a decision we were not comfortable with. We will recommend them to anyone needing a vehicle.Terrible service, "pass the buck mentality"
by Kynew04 on 01/20/2017Had an appointment to have my truck worked on and MADE THEM AWARE IT WAS BEING Dropped off by tow truck. Called after the appointment time they didn't know whose truck it was and didn't bother to ask. 2 reps played dumb. Finally manager… gets on phone and says we will get on it. They come back with a quote for $900 when they initially quoted me $800. Nothing changed. I asked why they said diagnostics. I said that's not right esp when I told you it was the alternator to begin with. I had so many people not take ownership it was unreal. Had I not called my truck would have never been worked on that day. I had it towed to Midas and they replaced for $600.The absolute worse car buying experience
by Nobes123 on 09/26/2016The absolute worst car buying experience. After going to them originally for a used Honda CR-V, the sales man made me comfortable with the idea of leasing. I had not yet consulted my insurance company regarding quotes, also we couldn't… reach an agreement on a monthly payment. I thanked them for their time and they told me they would be in touch. After several phone calls over the course of a week advising me they had received some "new incentives" and getting me to my price point was 100% achievable, I rescheduled an appointment. Now, this being my second time here and having already discussed my price point and being told it was "100% achievable" I expected this to be an in and out situation. Boy was I wrong. They haggled with me about the monthly payment for over an hour. First tried to finesse me into a Accord- when that is something we never discussed- FINALLY we agreed on the monthly payment, shook hands on the deal, I picked out my car, AND ONLY THEN did they check my credit and say that I would have to have a co-signer. When I told them that wasn't an option they said there was nothing they could do. They tried to guilt my papaw, who was with me, into co-signing. It was just an all around deplorable experience. I am unbelievably disappointed in my experience with Don Jacobs. I believe what they saw was a young girl who was obviously excited about a new car and thought that her papaw would do whatever he could to ensure she got what she wanted. I understand that my credit was non-existent, due to me being young and just simple having not credit history. I would not feel this way had they been upfront and honest with be about the process and had not tried and back me into a corner thinking I was going to fold.Wonderful Service Experience
by colonel11 on 12/30/2015In the absence of Kenny, my service advisor, Cameron took care of my Honda Accord for the scheduled service. Near the end of the time allotted for service, Cameron informed me that I needed a battery. I surprised him when I set install one!… I have been left in parking lots unable to start my car because of a dead battery. A battery that is dying gives no warning. The cost of service was explained to me and my bill was as expected. No surprises. No one services my Honda but Don Jacobs. I do not trust anyone with my Honda. Once I brought a Honda to them from over 100 miles away on the back of a flatbed truck. Nobody touches my Honda but Don Jacobs! Kenny worked in the service, bay area and knows more about what is wrong with my car than anyone in the Service area. I chose him as my service person because he can tell you what is wrong with the car in a way that I can understand. I tell all my friends about the wonderful service that I get at Don Jacobs. My car has over 227,000 miles and I plan to drive it until it cannot be resuscitated! JoAnn M. Wever, RNExcellent Service
by Beckygovroom on 11/29/2015I usually don't do this but I wanted to take the time and share my experience with the service dept. at Honda. Kenny and the team of mechanics that worked on my car were awesome. Their professionalism was evident in the way that he took the… time to explain everything that was going on with my car in a way that I could understand. They got my car back to me in no time and and I was back on my way. Thank you guys so much. You really are amazing!Great Service
by prs1313 on 09/10/2015I purchased my car _ new_ from them 2013 and have had regular service performed. LANCE & JEFF the service managers are great along with Chuck, Kenny, and the entire service staff are knowledgeable, proficient, and courteous. They do what… they can to get the job done, and they do it right, Vallie in Customer Care went out of her way to try and get my car looked at, even when they were booked, and offered many options for me to have my car serviced when it was convenient to ME! These guys will do what they can to help in any way possible,. 5STARS .Great Experience
by squid9 on 02/25/2015Great experience with this purchase. Sent an email to make a request for quote got good quote beat all others and did not have to argue it at all. Our salesman stood out did what he said he would do and got it done in under 8 hours. Thanks… can not complain one iota.Bad Body Shop & Bad Service
by josephine79 on 12/16/2014I would not buy a car here. If you do - eventually you will need to have it repaired - and you will want to go anywhere BUT here. Took my car in for body work last year. They did not complete the work and I had to take my car back a… second time because they failed to hook up the electrical parts to make the windows work! (Discovered it 2 weeks later when I tried to go through a drive through!) After they told me it was done the second time, I checked it before I left the lot. It was not done. Then they told me it was done a third time, but the windows still did not function properly. After the fourth attempt they fixed it. Then I took my car in for an oil change. I had an appointment. It took them over an hour (I had no other service done at that time!) I took my car in one last time (thinking that the previous two times were a mistake). This time they did not completely reattach the outside molding around the rear tire area. I failed to check it before I took it home (my mistake) and now I have to take it back again. When I paid for the work the bill seemed very small as I had also had a tire rotation and oil change. They said they had forgotten to add that on and they charged me over $100 more. Then I was called to say that they didn't actually charge me for the oil change but just the rotation. I spoke with DAN LEWIS - Body Shop manager. The only thing he cared about was getting me to pay the additional money for the oil change. He wanted to know if I made an appointment to have my car fixed THE SECOND TIME (because they failed to do their work properly). Then he asked if I knew how to use a night drop to leave my car. WTF?! He cared nothing for the fact that his body shop can't fix a simple problem properly.Great Car buying Experience
by crv12 on 11/28/2010We wanted to test drive a CRV and RAV4. We went to Don Jacobs first. Met with Eric and I immediately told him I only wanted to test drive and was not buying that day. He let me drive the vehicle, showed me all of the options, and answered… all of my questions. Eric advised us to drive the RAV4 and come back and see him. We went to drive the RAV4 and advised the sales person that we only wanted to test drive the vehicle. After the drive, we had 3 managers trying to sell us, exactly what we did not want..We went back to Don Jacobs and bought the CRV with Eric. He respected our decisions and time. Took us 2 hours to complete the buying process, from start to finish. I will always work with Eric and Don Jacobs. We are getting ready to buy a car for our daughter and he will be the only sales person I talk with. Kuddos to Eric and the team at Don Jacobs!Cheated by Service Dept
by mkleonard on 08/03/2010Just like any dealership, service on your vehicle will be pricey. However, Don Jacobs charged me for several services which were not even performed. For one, they charged me $175 to clean the throttle body; 5 months later I took it to… another mechanic who cleaned the throttle body for free; when I mentioned that it had just recently been cleaned, he informed me that it didn't appear to have been cleaned since installed (10 years). The list also includes very temporary, yet expensive, fixes and nonexistent newly installed parts. I guess I look like a fool, because that is how I was treated.VERY POOR CUSTOMER SERVICE
by lex_buyer on 10/06/2009Very rude and poor customer service. The sales representative expect the buyer to be dumb and stupid. They expect the buyer to know nothing about the options/prices/finance available through research on the internet. As a whole, very poor… customer relationship. Don Jacobs Honda is misrepresenting the name "Honda" which means reliability and satisfaction to buyers.
About our dealership