Tom Gill Chevrolet
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Customer Reviews of Tom Gill Chevrolet
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Ryan at Tom Gill Chevrolet
by Sarah M on 07/09/2025
From the very first interaction Ryan Meinert was kind and respectful. My Dad, who lives in Florida, talked with him on the phone to coordinate when the vehicle would arrive at the dealership and Ryan set everything up so we could drive away… in a new Equinox.
My dad has bought a LOT of trucks and he said Ryan is the best!!
I’m excited for the free oil changes! Nobody else does that:)
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Ryan at Tom Gill Chevrolet
by Sarah M on 07/09/2025From the very first interaction Ryan Meinert was kind and respectful. My Dad, who lives in Florida, talked with him on the phone to coordinate when the vehicle would arrive at the dealership and Ryan set everything up so we could drive away… in a new Equinox. My dad has bought a LOT of trucks and he said Ryan is the best!! I’m excited for the free oil changes! Nobody else does that:)Ryan at Tom Gill was awesome
by Dillon W on 07/02/2025Ryan was a great salesman and his awesome customer service throughout the process was the deciding factor for purchasing at Tom Gill. He stayed in communication with me via text and answered answered all my questions. We were able to do the… majority of the sale online. After flying from Texas, the process at the dealership was smooth and fast and I was able to get on the road in less time than expected.A repair service performed well.
by Eric Vest on 07/03/2025Mark Wagner, Service Advisor, did a very good job on my BG induction system clean service, brake rotor and pad replacement, and particulate matter sensor replacement. Mark was very knowledgeable and professional and explained the repair… services performed on my car very well.60,000 Mile Service
by uofcbooth on 03/21/2025Matt Valiante, Service Advisor, did a very good job on my 60K service, including advising and writing up the service order and invoice. The service was completed before it was promised.Customer
by Michele on 03/12/2025We were looking for a 2025 black Equinox with AWD. Ana Garcia found the car we wanted! It has everything we were looking for. Ana answered any questions we had and was very kind and courteous. The vibe inside the dealership seemed upbeat… and happy. It truly seems like everyone working there wants to be there. It was a great experience and we will be sure to tell anyone looking for a vehicle to visit Tom Gill and ask for Ana Garcia!Tom Gill Chevrolet
by CaseyLL on 02/11/2025Best experience I've ever had buying a car! I received top dollar for my trade and they were honest about pricing and financing! The facility is clean and inviting. They work together as a team so it's a no pressure setting! Cheyenne… Collins is the best! I won't buy a car anywhere else after working with Tom Gill Chevrolet!Excellent
by Bobbie B on 12/23/2024updated 12/30/2024Everything was extremely efficient.Cindy’s car
by Bernsie on 12/18/2024updated 12/26/2024Experience was positive. Whole process was quick & professional.Michael Knotts
by Mike Knotts on 11/26/2024Jessika works well with me and my family over the past few years. She tries to get as much off as she can get in a vehicle and works behind the scenes for her customers. She definitely works for the customer. I appreciate her dealing with… me and my son giving her a hard time in trades and bills from the service department but in the end she always works in the best interest for the customer this is why we keep coming back and deal with her exclusively. Tom Gills customer service in the service department could take a few lessons from her on how to deal with a customerGreat and easy
by MBender on 11/05/2024Everyone was friendly great customer service and the easiest car buying experience I’ve ever had.2023 Tahoe
by KY-James on 12/04/2023Hands down the best new car leasing experience I've ever had. These guys get it. Pleasant, not condescending, efficient, and a positive vibe throughout the dealership. I'll never go anywhere else.
The following reviews are more than two years old. They are not included in the overall rating.
113 reviews
I just loved the service
by Queenie on 03/14/2023As always Jordon was amazing, he knows exactly what vehicle is best for me and I'm always happy with the choice.Tom Gill Chevrolet
by lmlwobrob on 02/17/2023Extremely welcoming, helped right away. Chris Roderick was excellent. Worked hard to find me a car that met both my budget and needs. Everyone was very helpful, knowlegeable and friendly.Steve Virostko
by Steve Virostko on 04/26/2022Chris Hensley was our sales rep. He was very knowledgeable and took the time to make sure we were comfortable. The whole experience was delightful. I will recommend Chris to all my friends and family.New tralblazer
by Howardw on 03/09/2021Experience buying a car here was stress free and efficient.Excellent Customer Service
by Rick_S on 04/04/2019Chris Roderick was an experienced and knowledgeable sales person. I have purchased numerous cars from Chris in the past and he always makes the buying experience very enjoyable. Couldn't be happier with our 2019 Trax All Wheel Drive LT.… If you don't know about the Chevy Trax by now, you will hear about it soon. It's one heck of a car! Go see Chris!OUTSTANDING DEALERSHIP
by Marobertsky on 06/20/2017updated 07/05/2017Outstanding dealership came through with everything they originally promised. Fast friendly. Actually made my car experience a pleasant one.Never Come Here
by portisja on 03/10/2017I would never recommend Tom Gill to anyone. Where to start? I had to deal with over a dozen different people just to complete the process of buying a car. Almost none of them were competent and none of them apparently ever communicated with… each other. Okay, so you go in, tell them what you want and they walk you through this presentation where they repeatedly tell you several themes. Among those themes, "this isn't a dealership where you have to negotiate" and "we take the stress and pressure out of car buying." Remember these themes, because they'll become important later. So I speak with my salesman (by the way, super nice guy, his name was Todd Weber) and eventually we settle on the kind of car I'm looking for. He pulls a car up, we do a test drive and so far everything is going swimmingly. We go back inside and we start talking about prices. My (used) car was priced at around $8.8k. I said that was more than I thought it was worth and I think $8.2k is a fair price. (Remember when they said negotiating wasn't part of their process?) Anyway, this was the first point when other people had to get involved. My salesperson had no authority to negotiate so we had to bring in a sales manager. And this woman was a piece of work. She starts berating me: (1)"Well the best I can do is $8.5k." (2)"You're being ridiculous, this is already a good deal." (3)"I can't believe you're getting hung up on a few hundred dollars." (4) "Well this deal is only good for today so you'll have to take it now or lose it." (Remember when they said they take the stress and pressure our of car buying?) Anyway, after I got up to walk to the door she finally acquiesced and gave it to me for the fair $8.2k price. So now we're talking about financing and this is where they bring in two other people to try and pressure me into making a bad deal. FYI: car rates are ridiculously low rate now, don't finance a car at over 2.5% even with bad credit. They wanted me to sign a deal for 10.2%. Again I went to walk and they pleaded and lied. (1)"Rates actually aren't that good right now." (2) "We can't control the rates, it's on the bank." Eventually as I walked out the door they said they would talk to their bosses (great, more people involved) and see what they could do. The next day I get a call back and low and behold "the bank" suddenly decided to give me a better rate and they were willing to close the deal. Great, I left work and drove to Florence (again) to trade in my old car and drive away with my new one. This visit was relatively pain-free, with the exception of when I was signing my paperwork. The guy (Mark Miller, I think) was giving me quick and fast descriptions of the documents I was supposedly signing. I don't know if he didn't expect me to read them or what but he was blatantly lying. The documents did not say at all what he purported them to be. When I called him out on the lies his excuse was, "oh well I'm new and this is just what they told me to say." Either way, not really the type of place I want to do business with. Eventually the papers get signed (after I add some clauses of my own and subtract some of their more egregious contractual clauses). The next day Im driving my car to work, been off the lot for less than 12 hours, and a warning light comes on. My tire pressure monitor was going off. I called the dealership, and got a litany of excuses. (1) Oh, its the weather. (2) You probably hit a big bump. etc. I know how these tire pressure monitors work, after a few years they start to get finicky. You can reset them and the warning light goes away for a while but then comes back a few days later. Instead of replacing the faulty monitor they just reset it to sell it to me. Fantastic. So I go back to Florence (third time) and wait for my car to be fixed. Greg Hayes (yet, another person) assures me that it was just the weather and theyll go and reset it. I wait for two hours. Greg Hayes comes back and tells me they cant reset it and they dont have anybody in the building who knows how to replace it. What? Youre a dealership with an allegedly fully functioning service center. Anyway Greg tells me to come back on a weekday and get it fixed. This was already my third time driving out to Florence to try and get a car, so I tried to explain to Greg was this was an unacceptable resolution. Greg agrees that it would be a hassle and promises that somebody will come pick my car up from me on Monday and take it to the dealership to get it fixed and drive it back. I agree as this solves my problems and Greg promises hell call on Monday to arrange everything. Monday comes and nobody calls. Eventually I call them and I am told they cant do it Monday. They need to order parts first, theyll call me when they have the parts. Wednesday comes and I still havent heard from them. At this point Greg tells me they cant come pick it up (apparently lying is second nature to Tom Gill employees) but if I drop it off, they can give me a rental. So the next morning I go to drop my car off (fourth time in Florence) and I have to meet with two new people. The service manager and some service assistant. They eventually get me going on my way with a rental. Car gets fixed. I drop the rental off and pick up my car (fifth time in Florence). This time I ask Todd Weber where the second set of keys to my car are. He tells me there isnt a second set. So I go home. Several days later Todd calls me. Turns out there was a second set and he tells me I can come pick them up. Uh, no. I wasnt going to drive out to Florence for a sixth time because he lied to me the last time I was there. He can mail them. Todd agrees to mail them. Fast forward another week, I get a letter from Jane from titles. Inside the letter is a copy of my registration with a note that says, if the license plate on this registration isnt on your car, please call me. Well considering I still had temp tags because the dealership hadnt given me plates yet, I called Jane. She told me she would do some digging and get back to me. Apparently the dealership doesnt have these plates either. So she literally picked a random plate number, registered my car with that number, and then cannot find any plates to match it. So the entire registration has to be redone. At this point I called Todd Weber and asked for another temp tag because mine were about to expire and Jane has to redo the title she screwed up. While I have him on the phone I ask him about the keys he supposedly mailed. He tells me he never mailed the keys and I should wait on my new plate. I again explain how Jane screwed up because apparently nobody there talks to each other. He then tells me to come pick up new tags. I tell him Im not driving out to Florence for a sixth time because Tom Gill cant get their stuff together. He then tells me he will get around to mailing my new temp tags next week. My tags expire next week, given Todds track record, Im not optimistic. And heres the point where Im writing this. The saga of getting my car still isnt over but its already way too long and way too full of the failures of Tom Gill Chevrolet.Great experience
by onejarofclay on 12/29/2016updated 01/04/2017Adam did a great job of helping us find the vehicle that fit our needs while still meeting our price.Felicia Ellis
by Mingalls78 on 12/08/2016Thought I got a great deal and the advertised four free tires with every vehicle surprised me to be included in a lease this made me stay vs going back to GMC.....well full disclosure was not given nor made aware that all and every service… had to be done at the dealer to qualify. Rudely told today it was the first line of the contract. Especially as a sales manager myself you need to let your customers know of details and fine print of contracts. Shame on me for not reading but I will never buy another nor use their body shop or service center. Bye Felicia.Tom Gill Chevrolet
by rebeccajo891 on 07/27/2016updated 08/01/2016The quality and service provided by Tom Gill was absolutely outstanding. Our sales rep, Jennifer Newton, was phenomenal! Definitely will be a repeat customer, and will be sending anyone else I know who needs a new car to Tom Gill
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