Customer Reviews of Jeff Wyler Honda in Florence
Review type:
Call off the hounds!
by Jane Doe on 01/14/2025
I clicked the Edmund’s link to ask for more info about a car at this dealership last week, just before a snowstorm hit. That unleashed nonstop harassment. At least half a dozen different people have contacted me, from different phone… numbers and email addresses so there is no consistent trail of communication. The dealership is 1.5 hours away. They refuse to engage in any serious discussion until I’m on their lot. It is absolutely horrible to be harassed in this way because I simply wanted information about a piece of merchandise.
Orrrrrr you could just review your policies and instruct your sales force to treat all customers better.
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The following reviews are more than two years old. They are not included in the overall rating.
65 reviews
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fair price pricing, friendly sales rep
by bmb0124 on 05/04/2011updated 09/09/2025We purchased a used vehicle from this dealership and are very pleased. The sales rep was not pushy at all and very helpful in finding a vehicle to fit our needs. I highly recommend this dealership!Love my new Honda
by jacble on 02/24/2011updated 09/09/2025I bought a new CR-V and love it. Kathy from the internet team was awesome. I felt no pressure to buy and felt like they gave me a great deal up front. I like not having to haggle over a price. I would definitely go to Jeff Wyler again.Always a great experience
by sdunaway on 05/03/2011updated 09/09/2025I always count on Jeff Wyler Honda to buy and service my cars. They do a great job.Features added
by statham47 on 08/01/2011updated 09/09/2025They performed the work requested, adding the luggage rack and tie bars, quickly and ahead fo the estimated time. Everything was excellent.Jeff Wyler Honda Florence KY Needs A Different Sales Approach
by chino3 on 04/18/2011updated 09/09/2025It took less time for me to sign mortgage papers to buy my house than it took to buy a car at Jeff Wyler Honda in Florence, KY. After 3 hours of grueling back and forth negotiating, I left with a new Honda Element which I like. However, I… did not appreciate hearing things like "What can I do to sell you a car today. I mean today." Or "Our computers are down, I can't run those figures for you." Or "We will come down if you agree to give up the 7 year all-surface care warranty that comes with this Element." Or "We are at rock bottom here. We can't go any lower (I wanted them to come down $180) but I will throw in the first oil change free and free car washes for life." Interesting negotiating tactic, considering I am getting those things anyway after buying a new Honda at that store. After that comment, I started to walk out. The sales guy said "Ok, Ok, I will have to go over my manager's head and talk to the General Manager about this." Are you kidding me? Low and behold, he came down $180 like I wanted. I spent another hour with the Financial guy who tried his best to sell me a warranty package for $12 a month. After several polite "no's" to his offer, and a firm but slightly rude, "Nooooooooo!!! I don't want this warranty insurance!!!!!" he proceeded with the paperwork. Here's the kicker. The financial guy had the nerve to say "Make sure you give the salesperson all fives on their survey. They like to get all fives." And that wasn't the first time I heard this plea to "give all fives" on the customer survey. The sales guy (who didn't have his new car feature checklist....printer was down) said as I got into my new car to leave, "we really need to get all fives on the survey...if we don't get all fives, we really hear it from corporate." I haven't completed the survey because, obviously, I wouldn't give all fives because of the unscrupulous, high pressure sales tactics used at Jeff Wyler Honda in Florence, KY. That's why I strongly recommend that you buy your Honda elsewhere. This being said, I would give all fives to the Honda service department at this location. All fives that is, except for one incident when a service guy blew me off when I asked about fixing a low arm rest problem on the Element. I discovered on my own that a replacement armrest exists (search dealerfit plus dot com after it) that is Honda certified and made specifically for the Element. Shouldn't the service guy have known that? Or at least checked into it? I felt like he just wanted to get rid of me and that my issue was not important, even though he agreed that the armrest are indeed too low (I asked him to sit in the driver's seat). Well, I now have an armrest that is the correct height and in the end, I am happy with my new Element but I don't feel like I got a fair deal.A1 Service
by hondacivic2010 on 03/09/2011updated 09/09/2025The Honda Service Team was great! It was a Friday afternoon and my 2010 Honda Civic was in need of A1 service before leaving for Columbus, OH in the morning and they had me in and out in 40 minutes. Dylan Noble was exceptionally kind and… always makes sure I am taken care of!Oil Change
by ahebel on 05/16/2011updated 09/09/2025I believe the gentleman's name was Paul-- very nice and very knowledgeableterrific experience
by quilter113 on 03/24/2011updated 09/09/2025I started using the internet 7 yrs ago while looking for a cross over type vehicle. Was a good experience, also 4 yrs ago when the full size Tundra came out. Found a good deal on the truck, which was difficult to do - new car = msrp unless… you know what to ask. So looking for a cross over type vehicle I found the crosstour. Did my comparisons and got 4 dealers inputs. And 4 different prices. Went to one dealer and got a good car price, but the trade was horrible. Left in disgust. Went to Wyler Florence and what a difference. The first dealer trashed my excellent trade in. Bud and the Wyler group got down to business, got me a decent trade and I bought the car. Easy peassy. I have nothing but great things to say about Bud. He drove 2 1/2 hours to get the color I wanted. Over and above the average dealers for sure. They deserve 5 starsBeth and Heath Raleigh
by hudsone on 05/04/2011updated 09/09/2025My husband and I leased a vehicle in December of 2008. I had been in a car accident in which my car had been totaled. We had heard many good things about Jeff Wyler Honda, so we decided to begin our car search there. Our sales person was… Kathy Collier, whom even though it was a very cold and snowy evening, took the time to listen to our abrupt car situation and did her best to put our needs first and give us the best deal. We ended up closing the deal that evening and leased our very first Honda Accord. The lease was due to mature within the next six months, so my husband and I had begun our search for our next vehicle purchase. We had been discussing the purchase of an SUV, but at the sky rocketing rate of gas prices and my husband already having a full size truck, it made more sense economically to purchase a car. We were equally enticed by the Toyota Camry SE as well as the Honda Accord EXL. We visited another car dealership to test drive the Camry SE. We thoroughly enjoyed the look and drive of this car. It had plenty of room for our future family and was still sporty enough. During our run at this dealership and while we were in the process of running the numbers, another salesman underhandedly sold the car out from under our salesman. At that point, my husband expressed his concerns with the Sales Manager of whom was unapologetic and specifically stated that if we were unwilling to put down a $500 deposit, then maybe we should not purchase cars from that dealership in the future. To which my husband, his grandmother, and best friend had all purchased vehicles in excess of $100,000 over the past few years. Needless to say, we were DONE with this experience. We continued our research and noticed that there was an exact match of the Camry SE that we had test drove at another, more local, dealership. We had also called Kathy Collier that morning at Jeff Wyler Honda to discuss a black on black Accord that was in the new inventory lot via the Internet. My husband called and requested to speak with Kathy, and she was more than eager to meet with us that early afternoon. As soon as we met with Kathy she made us feel so welcomed and comfortable that we knew this was "right". She was so wonderful and knew how we had been treated the day earlier. In fact when we told her that we had been looking at Toyota vehicles, she said "oh now it's a throw down". We could not have asked for a better experience with Kathy or with Jeff Wyler Honda. This is my second Honda and I am absolutely in love with this vehicle and more than that, I am truly honored to have worked with Kathy...twice! She made our experience even better by wrapping two key chains as gifts and gave them each her own personal touch. What an absolutely amazing sales woman and person. Thank you Kathy for making this purchase one of the easiest and most pleasurable experiences we have had in a very long time. Sincerely, Beth and Heath Raleighgreat service
by cards on 03/26/2011updated 09/09/2025in and out in 30 minutes, great price and friendly people who know what there doing..Purchased a new vehicle.
by statham47 on 06/21/2011updated 09/09/2025OUr salesman, Shawn McGreevy, was an excellent professional. He answered all of our questions and most before we asked. It was a pleasure to work with him and will recommend Jeff Wyler Honda and Shawn to our friends.Honest and reliable!
by lcgimmesomemo on 06/21/2011updated 09/09/2025I love taking my car to be serviced here. Everyone is honest, straightforward, and extremely reliable. Never a bad experience!Rating of service at Jeff Wyler Honda, Florence, KY
by kousley on 07/12/2011updated 09/09/2025The dealership in general is a great dealership to work with. More specifically the service department does a wonderful job. They are friendly, shot straight with you on what you need for your car, do quality work, and do it in a timely… manner. I am completely satisfied with the service they provide. I would recommend them to anyone.SueByrum new Honda CR Z
by suebhoney on 07/06/2011updated 09/09/2025The experience of purchasing a new vehicle was amazing! I simply located the car I wanted, sent an email, and within minutes Kathy had responded with an internet quote. She even took care of qualifying for the 0.9% interest rate which was… expiring that very day! Once at the dealership, it was smooth sailing. Most of the paperwork was done via internet and the wait time was very short. I love internet shopping.....The service was excellent!
by beaglebud on 02/21/2011updated 09/09/2025I am a long-time Honda Accord owner, and this was my first visit to Jeff Wyler Honda. I was very favorably impressed with their customer service. They were attentive and friendly, very efficient and the work was done well and within the… promised time period. They offered me their shuttle service without being asked and the driver was friendly and accommodating.gwens review
by ghucker on 03/25/2011updated 09/09/2025My buying experience at jeff wyler florence was awesome! Pete was absolutely awesome! He was very helpful & very knowledgeable!Quick and Easy
by mrsemody on 08/04/2011updated 09/09/2025They did not keep me waiting long and I loved making my appointment online.Good experience
by dhummel on 04/08/2011updated 09/09/2025Our experience continues to be a very good one when dealing with Jeff Wyler Honda. We highly recommend John Snavely as he is an excellent and honest salesman. We will definately come back to work with John when thinking of another purchase.Good Service
by kousley on 08/25/2011updated 09/09/2025I feel very comfortable bringing my car for service. I feel I can trust them when the diagnosis the problem and make a recommendation for repairs.pushy
by lovehondas2 on 07/04/2012updated 09/09/2025Although the salesman was friendly; there was a transfer of personnel when we came to a stalemate on the price. The "Honda man" came over and then we felt like we were in the 80's again. He was pushy and implied the price from the other… dealership was a come-on and that we didn't know what we were doing. Sort of a "come back to me when you've grown up and realized I'm the good guy." He left and we waited for our salesman to come back. When he did not reappear we left him a note. I will not go back to this dealership.Great Buying Experience
by djsiler on 08/22/2011updated 09/09/2025Thanks to David Barnhart and the sales team at Jeff Wyler Honda we had a great buying experience. Everyone we talked to was friendly. I could tell they enjoyed working there. The car was detailed nicely. We new that the service team had… gone over it and fixed any issues. The service guys even helped when I couldn't figure out how to work something! They were great about it and we appreciated everything they did. They washed the car before we left and driving away in a clean, well running used car made us feel like we had made a good buying choice.
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About our dealership
Search our large Kentucky inventory of new Honda cars, trucks, SUVs and vans, including the Accord, Civic, CR-V, Fit, HR-V, Odyssey and Pilot. We update our new car Honda specials and used car specials each month, sharing the latest Honda offers and incentives that can save you additional money. Our team is here to help you with online price quotes, trade-in evaluation tools with KBB, directions and hours, financing with our online credit application (including assisting you with special financing needs for a bad credit car loan) and setting up a test drive. We also feature Used Car Sales.
What sets us apart
Value your trade and get pre-approved online with our convenient website tools
Save time online. You can complete some or most of the car buying process online with Wyler Direct, to save time at the showroom, or take home delivery
Over 1.000 new Honda cars, SUVs, minivans, and trucks in stock.
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
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by Lannce Hargrove on 01/20/2025