Customer Reviews of Eddy's Toyota of Wichita
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Trust Your Gut
by MDF on 05/12/2022WORTH THE READ! I work in customer service & rarely complain as I know you cannot please everyone. To say my experience has been frustrating and disappointing is an understatement. I had high expectations the moment I walked into the… dealership. Showed me a 2016 Civic that they just got in from auction-no detailing/maintenance done. Price stated was not within my price range, they said they would work with me. Agreed to come back the next day for a test drive after detailing and inspection was done. Came in for my appointment after work, car not detailed, inspection done-mechanics reported no concerns & oil changed. The used car market is a nightmare and I expected inflation in price. Manager would only give me the price in my budget that night ONLY and assured me "it wouldn't take long" to do paperwork and detailing. I was waiting till the last staff member left that night. Wouldn't an experienced dealership execute what they promised or is that just poor customer service?...Turns out seats were stained & come to find out after 1 wash the paint was chipping on the back side window. Went back to see if they could assist me in anyway as I only had the car for ~1 month. The manager said, "Some cars just run out their life time." A 2016 Honda Civic? ok & i checked for recalls. Went to a shop they work with-ESTIMATED $1400 FOR REPAIR. I felt taken advantage of & treated like another $$. AND- when it came to title registration, not correct title or paperwork. Wasted my time, their time, TAG office time, and my employers time. Not only do I not own the car, my insurance doesn't even cover me right now & have to make payments. So their mistake is at my expense. will not ever buy from again or pass on any recommendations.Best car shopping experience!
by Samantha Hasting on 11/11/2021This was probably the best experience car shopping I have ever had. We worked with Justice for 3 days and he found us a vehicle that worked best for us. I would recommend talking with Justice if you are searching for a vehicle.Go for it!
by Ronda on 11/05/2021Great service, fast process, very helpful, very patient. Justice is a truly amazing specialist.Great service and staff
by Jeff on 10/09/2021Jared is very professional and will help you through the sales process. You feel very comfortable through the car buying process.Phenomenal customer service
by Michelle on 08/11/2021Justice Delarosa was great to work with to find my new vehicle! He was able to show me many different SUVs with varying amenities in my price range. I never felt pressured to make a decision because he wanted me to find the car that worked… for me and one I was comfortable with. Thanks Justice and Eddy’s Toyota!Brand new RAV4 XLE Premium just the way I want it.
by RicoAlonso on 07/28/2021I was in the market for a new RAV4 Hybrid but the dealerships near me did not carry the model with the options I wanted to have. I was fortunate to work with Justice of Eddy's Toyota in Wichita. He listened to what I was looking for and… options I wanted added to the car. He then proceeded to "build" the car with all the options, the exterior and interior colors based on what I told him. He also gave me an estimate of the OTD price and the approximate ETA. He kept me updated of the progress of my order. Four weeks later, I have a brand new RAV4 Hybrid XLE Premium just the way I wanted and all the options I wanted. Thanks to Justice. He did a great job.Christoph is absolutely the best!
by Danielle Kraft on 06/26/2021Christoph is the best salesman I’ve ever dealt with. He made buying a new car fun!Buying a car
by Stephen Hawkins on 06/26/2021Appreciated the helpful customer service. Salesman was patient and not pushy. Took time to find us the right car for our price range.4Runner Purchase
by Duane Coyle on 12/14/2020My salesman, Justice D., listened to what I wanted (i.e., no sun roof, no third-row seating, dark gray color) and got it for me. Gave me a reasonable discount, considering the popularity of the 4Runner. The vehicle drives and handles better… than I thought it would for an SUV.Jeep Cherokee
by Stephanie Batterton on 11/01/2020The BEST people to buy a car from! Justice was my salesman and he work countless hours trying to find me the perfect car and he did just that! I am happy with both my car and Justices customer service! He done me right, I really appreciate… it! I told him exactly what I wanted and he made it happen! Thank you again! I highly recommend using him!Maintenance
by Corolla S on 09/21/2019updated 09/27/2019Everyone there is friendly. I like the vedio about my car sent to me.Patrick is the best
by The Kraft Family on 09/25/2019Patrick is awesome. He is the only salesman out of all the 4 different sales personnel we spoke with out there in the last 6 months to make it possible to get us into that new Rav4!!Good salesman
by LaQuinsha Sanders on 09/18/2019Very satisfied he did not waste any time helping me! Was very polite an friendly! I am very grateful he was able to help me get a car even tho it was not what I wanted!Very easy to work with on an acceptable deal, worked with Guy Ridpath
by DanSchwartz123 on 09/09/2019Had a good buying experience with Guy Ridpath and Eddy's Toyota!New car purchase
by Qazplms on 05/24/2019Sales, finance, and management team were more than accommodating to each and every request my husband or I had. I was initially interested in a hybrid model and then my husband inquired about other options. I felt bad making the team run… around, however, they did with minimal to no complaints. Excellent results partnered with high quality customer service! Thank you Eddyâs, we are in love with the new addition(s) to our family! ðRepeat Customer
by KWallrauch on 03/22/2019I wasn't looking for a new car, but the sales team made it an easy decision.Great/outstanding!
by Tacomapurchase on 12/15/2018Great customer service! They went above and beyond our expectations and delivered the vehicle right to our door.Purchase
by Donovan on 04/25/2018Good folks, fast talked me into warranty stuff I dont need or want.In and Out Quick
by kaciefaye on 03/28/2018Completely painless. I came prepared with online price information on my trade and what the new car I was purchasing was listed at online elsewhere. Test drove the car and was out on the road before noon. I got more for my trade than sites… valued it at online and even got a applicable rebate from the manufacturer that I did not see listed on the national website for Toyota. All in all, very pleased with the efficiency of the dealership and process. Will shop here again.Best car buying experience ever!
by jhawk7r on 08/17/2014This was the best car buying experience we have ever had. Our salesman, Sam T. was fantastic. We told him what we wanted and he found us our car.What a pleasant surprise
by kelshm on 09/27/2007I took my truck in for service at Eddy's Toyota. I had been very disappointed with my truck and with the service I had received at another Toyota dealer. While waiting I was looking at the new trucks and met a salesman, Jerome. I told… him that I had some very bad experiences with my truck and that I would consider trading if they made it worth my while. I explained to Jerome that I needed the quad cab and that my concern was getting my mower into the back of the shortbed truck. He explained that they did indeed have a quad cab with the long bed and that as it was an '07 that the financing should be to my benefit. I went into the showroom where it was parked and there sat my truck. We sat down and got the tradein offer on my truck. I felt it was a bit low and told him that I wouldn't take that but would take another amount. In less than 5 minutes, with no hassle, they gave me that amount. At this point I told him that if the payment was in line with my other truck that they would have a deal. I also told him that if this occurred, I would probably have to pick the truck up the next day as I had to leave for work in about an hour. I went into the finance office while Jerome had the truck pulled from the showroom and detailed. I was quite sore that day after having a fall at work the day before and the next thing I knew, the door opened and in came Jerome with some aspirin and a drink. The finance officer had all the paperwork ready for me to buy the truck, had the payment within my range and in less than 20 minutes I was done. We went out to the new truck and Jerome showed me a couple of things on it. I told him not to do the full delivery as I didn't have time and as I was trading in a Tacoma anyway. I knew what the buttons and gadgets were. I had him show me the few new things on the truck and after transferring my possessions I drove off in my new truck. They were totally aware of my time frame and made every effort to get me out in less than an hour so I wouldn't have to return the next day. Not only did they meet this timeframe but they beat it. I was on the road in 45 minutes. My previous experiences with this dealership hadn't been bad but were definitely not great. They are, however, striving diligently to improve every aspect of their company. I have never, ever had a better car buying experience than what I had with Eddy's and I HIGHLY recommend them to anyone wanting to buy a Toyota or Scion.
About our dealership
Why Buy a Toyota from Eddy's Toyota of Wichita?
If you seek a high-quality car from a dependable brand, then you can find it here at Eddy's Toyota of Wichita. Any dealership can sell you a high-priced ride you do not need. Still, at Eddy's Toyota of Wichita, we want to help you make an easy and pressure-free decision to join many of your neighbors in South Central Kansas among our family of customers. We have quality cars and a host of great services to make the car-buying or leasing process easy and convenient; many of these same services you might not find at our competitors in the Wichita, KS area.
Let us show you all the ways you can benefit from joining our family here at Eddy's Toyota of Wichita. Shoppers will find us less than a 20-minute drive outside of Derby.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Thank you so much for the review, Kacie! We greatly appreciate it!
by jwallentine on 04/02/2018